{"id":58038,"date":"2023-08-11T13:43:16","date_gmt":"2023-08-11T13:43:16","guid":{"rendered":"https:\/\/onedesk.com\/logiciel-dassistance\/"},"modified":"2024-06-20T21:00:08","modified_gmt":"2024-06-20T21:00:08","slug":"logiciel-dassistance-2","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/logiciel-dassistance-2\/","title":{"rendered":"Logiciel d&#8217;assistance"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"58038\" class=\"elementor elementor-58038 elementor-2922\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-257abbd e-flex e-con-boxed e-con e-parent\" data-id=\"257abbd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2a98ed7 e-con-full e-flex e-con e-child\" data-id=\"2a98ed7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb3c664 elementor-widget elementor-widget-heading\" data-id=\"bb3c664\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Logiciel d'assistance de OneDesk<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f14d20c elementor-widget elementor-widget-text-editor\" data-id=\"f14d20c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le logiciel d&#8217;assistance de OneDesk vous permet d&#8217;assister facilement vos clients et utilisateurs finaux. Capturez, r\u00e9pondez et g\u00e9rez les tickets d&#8217;assistance client, les e-mails, les demandes de service, les projets et autres interactions client.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f2fa80 elementor-align-right elementor-mobile-align-center elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"4f2fa80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-grow\" href=\"https:\/\/onedesk.com\/signupfree\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscription gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b060701 elementor-align-right elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"b060701\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-grow\" href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir toutes les fonctionnalit\u00e9s<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a40e22b e-flex e-con-boxed e-con e-child\" data-id=\"a40e22b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f7dd31 elementor-widget elementor-widget-image\" data-id=\"9f7dd31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1310\" height=\"573\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-1.png\" class=\"attachment-full size-full wp-image-58046\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-1.png 1310w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-1-300x131.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-1-1024x448.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-1-768x336.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-1-686x300.png 686w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-1-1140x499.png 1140w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-1-255x112.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-1-183x80.png 183w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-1-91x40.png 91w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-1-480x210.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-1-500x219.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-1-750x328.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Cards-1-360x157.png 360w\" sizes=\"(max-width: 1310px) 100vw, 1310px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ccbb589 e-con-full e-flex e-con e-parent\" data-id=\"ccbb589\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d7b8e8 elementor-widget elementor-widget-heading\" data-id=\"1d7b8e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9couvrez OneDesk, un syst\u00e8me de tickets robuste<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-207773a elementor-widget elementor-widget-html\" data-id=\"207773a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- begin reCaptcha -->\n<script type=\"text\/javascript\">\n    var RECAPTCHA_PUBLIC_KEY = '6LdnQw8eAAAAAFBpg34skPk47RDUCdGxl_HjCjwU';\n<\/script>\n<script src=\"https:\/\/www.google.com\/recaptcha\/api.js?render=6LdnQw8eAAAAAFBpg34skPk47RDUCdGxl_HjCjwU\"><\/script>\n<!-- end reCaptcha -->\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4f77ee e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"a4f77ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;horizontal_scroll&quot;:&quot;enable&quot;,&quot;tabs_justify_horizontal&quot;:&quot;center&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"172980206\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-1729802061\" data-tab-title-id=\"e-n-tab-title-1729802061\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-1729802061\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tG\u00e9rer toutes les demandes\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1729802062\" data-tab-title-id=\"e-n-tab-title-1729802062\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1729802062\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tAdaptez votre accompagnement\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1729802063\" data-tab-title-id=\"e-n-tab-title-1729802063\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1729802063\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tSimplifiez votre billetterie\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-1729802061\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1729802061\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-5f9b95c e-con-full e-flex e-con e-child\" data-id=\"5f9b95c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b2113c9 e-con-full e-flex e-con e-child\" data-id=\"b2113c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0e7c6b elementor-widget elementor-widget-heading\" data-id=\"b0e7c6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Requ\u00eates multicanaux<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6352f6 elementor-widget-widescreen__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b6352f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Convertissez les e-mails, les chats, les formulaires Web et autres communications en tickets. Gardez-les tous organis\u00e9s dans un logiciel d&#8217;assistance tout-en-un.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c2a8278 e-con-full e-flex e-con e-child\" data-id=\"c2a8278\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f4508b elementor-widget elementor-widget-image\" data-id=\"2f4508b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"563\" height=\"230\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Omnichannel-Ticketing.webp\" class=\"attachment-large size-large wp-image-266936\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Omnichannel-Ticketing.webp 563w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Omnichannel-Ticketing-300x123.webp 300w\" sizes=\"(max-width: 563px) 100vw, 563px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1729802062\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1729802062\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-5b537f6 e-con-full e-flex e-con e-child\" data-id=\"5b537f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c5448f6 e-con-full e-flex e-con e-child\" data-id=\"c5448f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d17878 elementor-widget elementor-widget-heading\" data-id=\"5d17878\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Personnalisez votre logiciel de billetterie<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce3b38a elementor-widget elementor-widget-text-editor\" data-id=\"ce3b38a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Personnalisez votre service d&#8217;assistance pour r\u00e9pondre \u00e0 vos besoins. Cr\u00e9ez des champs personnalis\u00e9s, personnalisez votre portail client et votre base de connaissances, personnalisez vos flux de travail, et bien plus encore.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d831b69 e-con-full e-flex e-con e-child\" data-id=\"d831b69\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8efcdd elementor-widget elementor-widget-image\" data-id=\"f8efcdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"461\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-1024x461.webp\" class=\"attachment-large size-large wp-image-231768\" alt=\"Personnalisations OneDesk\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-1024x461.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-300x135.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-768x346.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization.webp 1110w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1729802063\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1729802063\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-4908dcd e-con-full e-flex e-con e-child\" data-id=\"4908dcd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f5a4568 e-con-full e-flex e-con e-child\" data-id=\"f5a4568\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e113a4 elementor-widget elementor-widget-heading\" data-id=\"9e113a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Automatisations de billetterie<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c404835 elementor-widget elementor-widget-text-editor\" data-id=\"c404835\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Laissez votre service d&#8217;assistance se g\u00e9rer tout seul. Attribuez, triez, hi\u00e9rarchisez, r\u00e9pondez automatiquement et bien plus encore gr\u00e2ce aux r\u00e8gles d&#8217;automatisation flexibles de OneDesk.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4813b82 e-con-full e-flex e-con e-child\" data-id=\"4813b82\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d0bfe4b elementor-widget elementor-widget-image\" data-id=\"d0bfe4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"524\" height=\"321\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticketing-Automation.webp\" class=\"attachment-large size-large wp-image-266964\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticketing-Automation.webp 524w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticketing-Automation-300x184.webp 300w\" sizes=\"(max-width: 524px) 100vw, 524px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd16f99 e-con-full e-flex e-con e-child\" data-id=\"cd16f99\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7b87b02 e-flex e-con-boxed e-con e-child\" data-id=\"7b87b02\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4a832ff e-flex e-con-boxed e-con e-child\" data-id=\"4a832ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d0232bc elementor-align-right elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"d0232bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/onedesk.com\/signupfree\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscription gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-89ecea2 e-con-full e-flex e-con e-child\" data-id=\"89ecea2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b91e77c elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"b91e77c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/fonctions-dassistance\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Toutes les fonctionnalit\u00e9s du service d'assistance &gt; <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-74f84ad e-flex e-con-boxed e-con e-parent\" data-id=\"74f84ad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-09ac8d7 elementor-widget elementor-widget-heading\" data-id=\"09ac8d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Capture et r\u00e9ponse aux e-mails  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fef1ce elementor-widget__width-initial elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0fef1ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Capturez les tickets et les discussions par e-mail. Capturez et filmez automatiquement les r\u00e9ponses. Soyez averti des nouveaux commentaires ou mises \u00e0 jour. Connectez directement votre bo\u00eete de r\u00e9ception MS 365 ou Google Workspace. Ou transf\u00e9rez vos e-mails d\u2019assistance entrants. OneDesk cr\u00e9e un nouveau ticket \u00e0 partir de l&#8217;e-mail, capture les pi\u00e8ces jointes et cr\u00e9e un nouvel enregistrement client si n\u00e9cessaire. R\u00e9pondez au ticket dans OneDesk et le client recevra votre r\u00e9ponse par e-mail.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3a82b49 e-con-full e-flex e-con e-parent\" data-id=\"3a82b49\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e2de2b elementor-widget elementor-widget-image\" data-id=\"5e2de2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"427\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/details-communication-768x427.webp\" class=\"attachment-medium_large size-medium_large wp-image-265569\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/details-communication-768x427.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/details-communication-300x167.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/details-communication.webp 866w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bef83c9 e-flex e-con-boxed e-con e-parent\" data-id=\"bef83c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc7b157 elementor-arrows-position-outside elementor-widget elementor-widget-n-carousel\" data-id=\"fc7b157\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;carousel_items&quot;:[{&quot;slide_title&quot;:&quot;email int&quot;,&quot;_id&quot;:&quot;903b270&quot;},{&quot;slide_title&quot;:&quot;Slide #2&quot;,&quot;_id&quot;:&quot;4341fad&quot;},{&quot;slide_title&quot;:&quot;Slide #3&quot;,&quot;_id&quot;:&quot;35144bc&quot;}],&quot;slides_to_show&quot;:&quot;3&quot;,&quot;slides_to_show_tablet_extra&quot;:&quot;2&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;slides_to_show_tablet&quot;:&quot;2&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;speed&quot;:500,&quot;arrows&quot;:&quot;yes&quot;,&quot;image_spacing_custom_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-carousel swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Carousel\" dir=\"ltr\">\n\t\t\t<div class=\"swiper-wrapper\" aria-live=\"polite\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"1\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 3\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0f11649 e-con-full e-flex e-con e-child\" data-id=\"0f11649\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b8c39b ekit-equal-height-enable elementor-widget elementor-widget-elementskit-image-box\" data-id=\"2b8c39b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n            <div class=\"elementskit-info-image-box ekit-image-box text-left style-modern\" >\n\n                <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/e-mail-au-ticket\/\">\n                <div class=\"elementskit-box-header image-box-img-left\">\n\n                    <img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Email-Ticket.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\n                <\/div>\n                <\/a>\n                <div class=\"elementskit-box-body ekit-image-box-body\">\n                    <div class=\"elementskit-box-content ekit-image-box-body-inner\">\n                                                <h3 class=\"elementskit-info-box-title\">\n\n                        Int\u00e9gration directe du courrier \u00e9lectronique\n                        \n                    <\/h3>\n                                                            <div class=\"elementskit-box-style-content\">\n                        Int\u00e9gration directe et facile avec les comptes de messagerie MS 365 ou Google. Toutes les r\u00e9ponses que vous envoyez depuis OneDesk sont envoy\u00e9es \u00e0 vos clients \u00e0 partir de votre propre e-mail d'assistance.                      <\/div>\n                                    <\/div>\n\n                            <\/div>\n            <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"2\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 3\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-28da0e1 e-con-full e-flex e-con e-child\" data-id=\"28da0e1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a468854 ekit-equal-height-enable elementor-widget elementor-widget-elementskit-image-box\" data-id=\"a468854\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n            <div class=\"elementskit-info-image-box ekit-image-box text-left style-modern\" >\n\n                <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/application-de-messagerie\/\">\n                <div class=\"elementskit-box-header image-box-img-left\">\n\n                    <img loading=\"lazy\" decoding=\"async\" width=\"538\" height=\"274\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Convo.webp\" class=\"attachment-full size-full wp-image-266916\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Convo.webp 538w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Convo-300x153.webp 300w\" sizes=\"(max-width: 538px) 100vw, 538px\" \/>\n                <\/div>\n                <\/a>\n                <div class=\"elementskit-box-body ekit-image-box-body\">\n                    <div class=\"elementskit-box-content ekit-image-box-body-inner\">\n                                                <h3 class=\"elementskit-info-box-title\">\n\n                        Dans des conversations contextuelles\n                        \n                    <\/h3>\n                                                            <div class=\"elementskit-box-style-content\">\n                        Discutez et r\u00e9solvez rapidement les tickets avec votre \u00e9quipe. Tenez simultan\u00e9ment des conversations internes priv\u00e9es et des discussions s\u00e9par\u00e9es avec les clients sur le m\u00eame ticket.                    <\/div>\n                                    <\/div>\n\n                            <\/div>\n            <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"3\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 3\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-82e0261 e-con-full e-flex e-con e-child\" data-id=\"82e0261\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a556a10 ekit-equal-height-enable elementor-widget elementor-widget-elementskit-image-box\" data-id=\"a556a10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n            <div class=\"elementskit-info-image-box ekit-image-box text-left style-modern\" >\n\n                <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/workflow-automatisations\/\">\n                <div class=\"elementskit-box-header image-box-img-left\">\n\n                    <img loading=\"lazy\" decoding=\"async\" width=\"524\" height=\"321\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticketing-Automation.webp\" class=\"attachment-medium_large size-medium_large wp-image-266958\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticketing-Automation.webp 524w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticketing-Automation-300x184.webp 300w\" sizes=\"(max-width: 524px) 100vw, 524px\" \/>\n                <\/div>\n                <\/a>\n                <div class=\"elementskit-box-body ekit-image-box-body\">\n                    <div class=\"elementskit-box-content ekit-image-box-body-inner\">\n                                                <h3 class=\"elementskit-info-box-title\">\n\n                        Automatisez votre flux de travail\n                        \n                    <\/h3>\n                                                            <div class=\"elementskit-box-style-content\">\n                        Les fonctionnalit\u00e9s de gestion des e-mails clients de OneDesk simplifient et automatisent votre flux de tickets par e-mail, permettant \u00e0 votre \u00e9quipe de se concentrer sur ce qui compte.                    <\/div>\n                                    <\/div>\n\n                            <\/div>\n            <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-left\"><\/i>\t\t\t<\/div>\n\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Next\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-right\"><\/i>\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a7e96a7 e-con-full e-flex e-con e-parent\" data-id=\"a7e96a7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c342cef elementor-widget elementor-widget-heading\" data-id=\"c342cef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Logiciel d'assistance et gestion des tickets<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6c9d70 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e6c9d70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le puissant logiciel d&#8217;assistance de OneDesk vous permet de capturer, d&#8217;attribuer et de r\u00e9pondre aux tickets d&#8217;assistance \u00e0 partir d&#8217;un seul endroit centralis\u00e9.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-965ccb7 e-con-full e-flex e-con e-parent\" data-id=\"965ccb7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7be3ca5 elementor-widget elementor-widget-image\" data-id=\"7be3ca5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"927\" height=\"484\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1.webp\" class=\"attachment-full size-full wp-image-266887\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1.webp 927w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1-300x157.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1-768x401.webp 768w\" sizes=\"(max-width: 927px) 100vw, 927px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76ecbcb e-flex e-con-boxed e-con e-parent\" data-id=\"76ecbcb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7768d90 elementor-arrows-position-outside elementor-widget elementor-widget-n-carousel\" data-id=\"7768d90\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;carousel_items&quot;:[{&quot;slide_title&quot;:&quot;email int&quot;,&quot;_id&quot;:&quot;903b270&quot;},{&quot;slide_title&quot;:&quot;Slide #2&quot;,&quot;_id&quot;:&quot;4341fad&quot;},{&quot;slide_title&quot;:&quot;Slide #3&quot;,&quot;_id&quot;:&quot;35144bc&quot;}],&quot;slides_to_show&quot;:&quot;3&quot;,&quot;slides_to_show_tablet_extra&quot;:&quot;2&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;slides_to_show_tablet&quot;:&quot;2&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;speed&quot;:500,&quot;offset_sides&quot;:&quot;none&quot;,&quot;arrows&quot;:&quot;yes&quot;,&quot;image_spacing_custom_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-carousel swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Carousel\" dir=\"ltr\">\n\t\t\t<div class=\"swiper-wrapper\" aria-live=\"polite\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"1\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 3\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-277d164 e-con-full e-flex e-con e-child\" data-id=\"277d164\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8cfce9b ekit-equal-height-enable elementor-widget elementor-widget-elementskit-image-box\" data-id=\"8cfce9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n            <div class=\"elementskit-info-image-box ekit-image-box text-left style-modern\" >\n\n                <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/types-configurables\/\">\n                <div class=\"elementskit-box-header image-box-img-left\">\n\n                    <img loading=\"lazy\" decoding=\"async\" width=\"389\" height=\"208\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/interaction-management-65a6ba44aabfc.webp\" class=\"attachment-large size-large wp-image-267004\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/interaction-management-65a6ba44aabfc.webp 389w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/interaction-management-65a6ba44aabfc-300x160.webp 300w\" sizes=\"(max-width: 389px) 100vw, 389px\" \/>\n                <\/div>\n                <\/a>\n                <div class=\"elementskit-box-body ekit-image-box-body\">\n                    <div class=\"elementskit-box-content ekit-image-box-body-inner\">\n                                                <h3 class=\"elementskit-info-box-title\">\n\n                        Gestion flexible des interactions\n                        \n                    <\/h3>\n                                                            <div class=\"elementskit-box-style-content\">\n                        OneDesk vous permet de cr\u00e9er diff\u00e9rents flux de travail pour les diff\u00e9rents types de demandes que vous recevez. Cr\u00e9ez des formulaires de mod\u00e8le de ticket pour vos agents, leur permettant de g\u00e9n\u00e9rer rapidement de nouveaux tickets avec des propri\u00e9t\u00e9s par d\u00e9faut.                     <\/div>\n                                    <\/div>\n\n                            <\/div>\n            <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"2\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 3\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e818f0 e-con-full e-flex e-con e-child\" data-id=\"2e818f0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf188c3 ekit-equal-height-enable elementor-widget elementor-widget-elementskit-image-box\" data-id=\"bf188c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n            <div class=\"elementskit-info-image-box ekit-image-box text-left style-modern\" >\n\n                <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/workflow-automatisations\/\">\n                <div class=\"elementskit-box-header image-box-img-left\">\n\n                    <img loading=\"lazy\" decoding=\"async\" width=\"524\" height=\"321\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticketing-Automation-1.webp\" class=\"attachment-large size-large wp-image-266975\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticketing-Automation-1.webp 524w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticketing-Automation-1-300x184.webp 300w\" sizes=\"(max-width: 524px) 100vw, 524px\" \/>\n                <\/div>\n                <\/a>\n                <div class=\"elementskit-box-body ekit-image-box-body\">\n                    <div class=\"elementskit-box-content ekit-image-box-body-inner\">\n                                                <h3 class=\"elementskit-info-box-title\">\n\n                        Automatisez tout\n                        \n                    <\/h3>\n                                                            <div class=\"elementskit-box-style-content\">\n                        R\u00e9ponses automatiques. Mises \u00e0 jour automatiques du nettoyage, du routage, des affectations et des propri\u00e9t\u00e9s. Notifications personnalis\u00e9es, types de champs et plus encore.                    <\/div>\n                                    <\/div>\n\n                            <\/div>\n            <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"3\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 3\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9e0b701 e-con-full e-flex e-con e-child\" data-id=\"9e0b701\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e08601 ekit-equal-height-enable elementor-widget elementor-widget-elementskit-image-box\" data-id=\"2e08601\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n            <div class=\"elementskit-info-image-box ekit-image-box text-left style-modern\" >\n\n                <a href=\"https:\/\/onedesk.com\/features-index\/customizable-shareable-work-views\/\">\n                <div class=\"elementskit-box-header image-box-img-left\">\n\n                    <img loading=\"lazy\" decoding=\"async\" width=\"658\" height=\"350\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-View.webp\" class=\"attachment-large size-large wp-image-266990\" alt=\"kanban board\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-View.webp 658w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-View-300x160.webp 300w\" sizes=\"(max-width: 658px) 100vw, 658px\" \/>\n                <\/div>\n                <\/a>\n                <div class=\"elementskit-box-body ekit-image-box-body\">\n                    <div class=\"elementskit-box-content ekit-image-box-body-inner\">\n                                                <h3 class=\"elementskit-info-box-title\">\n\n                        Filtrage, regroupement et vues puissants\n                        \n                    <\/h3>\n                                                            <div class=\"elementskit-box-style-content\">\n                        Filtrez, triez et regroupez vos billets comme vous le souhaitez. Enregistrez-le en tant que nouvelle vue et basculez entre les vues si n\u00e9cessaire. Vous pouvez \u00e9galement exporter des vues en un clic.                    <\/div>\n                                    <\/div>\n\n                            <\/div>\n            <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-left\"><\/i>\t\t\t<\/div>\n\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Next\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-right\"><\/i>\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f34b7c3 e-con-full e-flex e-con e-parent\" data-id=\"f34b7c3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e0a60e5 elementor-widget elementor-widget-heading\" data-id=\"e0a60e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Outils de support client int\u00e9gr\u00e9s  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53e1068 elementor-widget elementor-widget-text-editor\" data-id=\"53e1068\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le logiciel d&#8217;assistance de OneDesk comprend des options d&#8217;assistance int\u00e9gr\u00e9es pour vos clients. Ces options d&#8217;assistance offrent \u00e0 vos clients un endroit o\u00f9 soumettre, suivre ou discuter des tickets, ainsi qu&#8217;obtenir leurs propres r\u00e9ponses. Les applications clients comprennent&nbsp;: le chat en direct, les formulaires de demande, le portail Web, la base de connaissances et l&#8217;enqu\u00eate de satisfaction.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-579d23f e-con-full e-flex e-con e-parent\" data-id=\"579d23f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-770cb21 elementor-widget elementor-widget-image\" data-id=\"770cb21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"454\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal-768x454.webp\" class=\"attachment-medium_large size-medium_large wp-image-262868\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal-768x454.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal-300x177.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal.webp 997w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0aabee9 e-flex e-con-boxed e-con e-parent\" data-id=\"0aabee9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ffc7e36 elementor-arrows-position-outside elementor-widget elementor-widget-n-carousel\" data-id=\"ffc7e36\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;carousel_items&quot;:[{&quot;slide_title&quot;:&quot;email int&quot;,&quot;_id&quot;:&quot;903b270&quot;},{&quot;slide_title&quot;:&quot;Slide #2&quot;,&quot;_id&quot;:&quot;4341fad&quot;},{&quot;slide_title&quot;:&quot;Slide #3&quot;,&quot;_id&quot;:&quot;35144bc&quot;},{&quot;_id&quot;:&quot;67fcfb0&quot;,&quot;slide_title&quot;:&quot;Slide #4&quot;},{&quot;slide_title&quot;:&quot;Slide #4&quot;,&quot;_id&quot;:&quot;c5624be&quot;}],&quot;slides_to_show&quot;:&quot;3&quot;,&quot;slides_to_show_tablet_extra&quot;:&quot;2&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;slides_to_show_tablet&quot;:&quot;2&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;speed&quot;:500,&quot;offset_sides&quot;:&quot;none&quot;,&quot;arrows&quot;:&quot;yes&quot;,&quot;image_spacing_custom_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-carousel swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Carousel\" dir=\"ltr\">\n\t\t\t<div class=\"swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"1\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 5\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7e6b951 e-con-full e-flex e-con e-child\" data-id=\"7e6b951\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2656ac ekit-equal-height-enable elementor-widget elementor-widget-elementskit-image-box\" data-id=\"e2656ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n            <div class=\"elementskit-info-image-box ekit-image-box text-left style-modern\" >\n\n                <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/chat-en-direct-support-client\/\">\n                <div class=\"elementskit-box-header image-box-img-left\">\n\n                    <img loading=\"lazy\" decoding=\"async\" width=\"587\" height=\"356\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Live-Chat.webp\" class=\"attachment-large size-large wp-image-266832\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Live-Chat.webp 587w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Live-Chat-300x182.webp 300w\" sizes=\"(max-width: 587px) 100vw, 587px\" \/>\n                <\/div>\n                <\/a>\n                <div class=\"elementskit-box-body ekit-image-box-body\">\n                    <div class=\"elementskit-box-content ekit-image-box-body-inner\">\n                                                <h3 class=\"elementskit-info-box-title\">\n\n                        Chat en direct int\u00e9gr\u00e9\n                        \n                    <\/h3>\n                                                            <div class=\"elementskit-box-style-content\">\n                        Discutez avec vos clients ou utilisateurs finaux sur votre site Web ou votre intranet. Capturez des tickets de chat en un clic. Faites un suivi par e-mail s'ils sont hors ligne.                    <\/div>\n                                    <\/div>\n\n                            <\/div>\n            <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"2\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 5\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-05cdd93 e-con-full e-flex e-con e-child\" data-id=\"05cdd93\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16bbc7e ekit-equal-height-enable elementor-widget elementor-widget-elementskit-image-box\" data-id=\"16bbc7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n            <div class=\"elementskit-info-image-box ekit-image-box text-left style-modern\" >\n\n                <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/portail-clients\/\">\n                <div class=\"elementskit-box-header image-box-img-left\">\n\n                    <img loading=\"lazy\" decoding=\"async\" width=\"597\" height=\"387\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Portal.webp\" class=\"attachment-large size-large wp-image-266776\" alt=\"Help desk ticket portal\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Portal.webp 597w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Portal-300x194.webp 300w\" sizes=\"(max-width: 597px) 100vw, 597px\" \/>\n                <\/div>\n                <\/a>\n                <div class=\"elementskit-box-body ekit-image-box-body\">\n                    <div class=\"elementskit-box-content ekit-image-box-body-inner\">\n                                                <h3 class=\"elementskit-info-box-title\">\n\n                        Portail de support client\n                        \n                    <\/h3>\n                                                            <div class=\"elementskit-box-style-content\">\n                        D\u00e9ployez facilement un portail client pour interagir avec vos clients sur votre site Web. Laissez-les rapporter, suivre et discuter de leurs probl\u00e8mes.                    <\/div>\n                                    <\/div>\n\n                            <\/div>\n            <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"3\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 5\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b5181b4 e-con-full e-flex e-con e-child\" data-id=\"b5181b4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0178514 ekit-equal-height-enable elementor-widget elementor-widget-elementskit-image-box\" data-id=\"0178514\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n            <div class=\"elementskit-info-image-box ekit-image-box text-left style-modern\" >\n\n                <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/formulaires-web\/\">\n                <div class=\"elementskit-box-header image-box-img-left\">\n\n                    <img loading=\"lazy\" decoding=\"async\" width=\"546\" height=\"384\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Request-Form.png\" class=\"attachment-large size-large wp-image-266804\" alt=\"Ticket request form\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Request-Form.png 546w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Request-Form-300x211.png 300w\" sizes=\"(max-width: 546px) 100vw, 546px\" \/>\n                <\/div>\n                <\/a>\n                <div class=\"elementskit-box-body ekit-image-box-body\">\n                    <div class=\"elementskit-box-content ekit-image-box-body-inner\">\n                                                <h3 class=\"elementskit-info-box-title\">\n\n                        Formulaires de demande\n                        \n                    <\/h3>\n                                                            <div class=\"elementskit-box-style-content\">\n                        Capturez toutes les informations requises avec les formulaires de ticket. Personnalisez vos formulaires pour diff\u00e9rents types de demandes, rendez les champs obligatoires ou ajoutez des champs personnalis\u00e9s.                    <\/div>\n                                    <\/div>\n\n                            <\/div>\n            <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"4\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 of 5\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-811ac46 e-con-full e-flex e-con e-child\" data-id=\"811ac46\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b63fca6 ekit-equal-height-enable elementor-widget elementor-widget-elementskit-image-box\" data-id=\"b63fca6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n            <div class=\"elementskit-info-image-box ekit-image-box text-left style-modern\" >\n\n                <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/base-de-connaissances\/\">\n                <div class=\"elementskit-box-header image-box-img-left\">\n\n                    <img loading=\"lazy\" decoding=\"async\" width=\"435\" height=\"229\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/HelpDesk-Knowledgebase.webp\" class=\"attachment-large size-large wp-image-266818\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/HelpDesk-Knowledgebase.webp 435w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/HelpDesk-Knowledgebase-300x158.webp 300w\" sizes=\"(max-width: 435px) 100vw, 435px\" \/>\n                <\/div>\n                <\/a>\n                <div class=\"elementskit-box-body ekit-image-box-body\">\n                    <div class=\"elementskit-box-content ekit-image-box-body-inner\">\n                                                <h3 class=\"elementskit-info-box-title\">\n\n                        Base de connaissances\n                        \n                    <\/h3>\n                                                            <div class=\"elementskit-box-style-content\">\n                        Ajoutez une base de connaissances ou un portail libre-service pour am\u00e9liorer l'exp\u00e9rience client. R\u00e9digez et publiez des articles et des guides pour permettre \u00e0 vos clients de s'aider eux-m\u00eames.                    <\/div>\n                                    <\/div>\n\n                            <\/div>\n            <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"5\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 of 5\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-997f456 e-con-full e-flex e-con e-child\" data-id=\"997f456\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62458c2 ekit-equal-height-enable elementor-widget elementor-widget-elementskit-image-box\" data-id=\"62458c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n            <div class=\"elementskit-info-image-box ekit-image-box text-left style-modern\" >\n\n                <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/sondage-sur-la-satisfaction-de-la-clientele\/\">\n                <div class=\"elementskit-box-header image-box-img-left\">\n\n                    <img loading=\"lazy\" decoding=\"async\" width=\"571\" height=\"248\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/Customer-Survey-Comments.webp\" class=\"attachment-medium_large size-medium_large wp-image-242030\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/Customer-Survey-Comments.webp 571w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/Customer-Survey-Comments-300x130.webp 300w\" sizes=\"(max-width: 571px) 100vw, 571px\" \/>\n                <\/div>\n                <\/a>\n                <div class=\"elementskit-box-body ekit-image-box-body\">\n                    <div class=\"elementskit-box-content ekit-image-box-body-inner\">\n                                                <h3 class=\"elementskit-info-box-title\">\n\n                        Am\u00e9liorez l\u2019exp\u00e9rience client avec des enqu\u00eates de satisfaction\n                        \n                    <\/h3>\n                                                            <div class=\"elementskit-box-style-content\">\n                        Les enqu\u00eates de satisfaction client vous permettent d'\u00e9valuer la qualit\u00e9 de votre support client et d'obtenir de pr\u00e9cieux commentaires de la part des clients sur les performances de votre \u00e9quipe. Regroupez les donn\u00e9es d'enqu\u00eate pour prendre des d\u00e9cisions qui vous aideront \u00e0 am\u00e9liorer votre service d'assistance.                    <\/div>\n                                    <\/div>\n\n                            <\/div>\n            <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-left\"><\/i>\t\t\t<\/div>\n\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Next\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-right\"><\/i>\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0d5e35 e-con-full e-flex e-con e-parent\" data-id=\"e0d5e35\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76eb2ad elementor-widget elementor-widget-heading\" data-id=\"76eb2ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Agent du service d'assistance IA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1802311 elementor-widget elementor-widget-text-editor\" data-id=\"1802311\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Rencontrez Odie (\u00ab OD \u00bb), l&#8217;agent IA OneDesk&nbsp;! R\u00e9duisez le volume d\u2019assistance et fournissez une assistance 24h\/24 et 7j\/7 \u00e0 vos clients. L&#8217;IA de type GPT fournit des r\u00e9ponses naturelles et contextuelles aux requ\u00eates bas\u00e9es sur votre propre contenu.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-18bb127 e-con-full e-flex e-con e-parent\" data-id=\"18bb127\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7777af2 elementor-widget elementor-widget-image\" data-id=\"7777af2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"495\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/03\/AI-Chatbot-1-768x495.webp\" class=\"attachment-medium_large size-medium_large wp-image-270188\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/03\/AI-Chatbot-1-768x495.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/03\/AI-Chatbot-1-300x194.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/03\/AI-Chatbot-1.webp 775w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d03ef0 e-flex e-con-boxed e-con e-parent\" data-id=\"1d03ef0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62a4aed elementor-arrows-position-outside elementor-widget elementor-widget-n-carousel\" data-id=\"62a4aed\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;carousel_items&quot;:[{&quot;slide_title&quot;:&quot;email int&quot;,&quot;_id&quot;:&quot;903b270&quot;},{&quot;slide_title&quot;:&quot;Slide #2&quot;,&quot;_id&quot;:&quot;4341fad&quot;},{&quot;slide_title&quot;:&quot;Slide #3&quot;,&quot;_id&quot;:&quot;35144bc&quot;}],&quot;slides_to_show&quot;:&quot;3&quot;,&quot;slides_to_show_tablet_extra&quot;:&quot;2&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;slides_to_show_tablet&quot;:&quot;2&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;speed&quot;:500,&quot;offset_sides&quot;:&quot;none&quot;,&quot;arrows&quot;:&quot;yes&quot;,&quot;image_spacing_custom_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-carousel swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Carousel\" dir=\"ltr\">\n\t\t\t<div class=\"swiper-wrapper\" aria-live=\"polite\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"1\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 3\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ff63170 e-con-full e-flex e-con e-child\" data-id=\"ff63170\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a33ffc7 ekit-equal-height-enable elementor-widget elementor-widget-elementskit-image-box\" data-id=\"a33ffc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n            <div class=\"elementskit-info-image-box ekit-image-box text-left style-modern\" >\n\n                \n                <div class=\"elementskit-box-header image-box-img-left\">\n\n                    <img loading=\"lazy\" decoding=\"async\" width=\"673\" height=\"412\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/03\/AI-Chat-Bot-small.webp\" class=\"attachment-large size-large wp-image-269645\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/03\/AI-Chat-Bot-small.webp 673w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/03\/AI-Chat-Bot-small-300x184.webp 300w\" sizes=\"(max-width: 673px) 100vw, 673px\" \/>\n                <\/div>\n                \n                <div class=\"elementskit-box-body ekit-image-box-body\">\n                    <div class=\"elementskit-box-content ekit-image-box-body-inner\">\n                                                <h3 class=\"elementskit-info-box-title\">\n\n                        Bot de discussion IA conversationnel\n                        \n                    <\/h3>\n                                                            <div class=\"elementskit-box-style-content\">\n                        L'agent IA de type Chat-GPT peut fournir une assistance 24h\/24 et 7j\/7 \u00e0 vos clients. L'IA est disponible dans la base de connaissances OneDesk, le chat en direct et les formulaires Web.                      <\/div>\n                                    <\/div>\n\n                            <\/div>\n            <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"2\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 3\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-489ac62 e-con-full e-flex e-con e-child\" data-id=\"489ac62\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9c2fa4 ekit-equal-height-enable elementor-widget elementor-widget-elementskit-image-box\" data-id=\"c9c2fa4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n            <div class=\"elementskit-info-image-box ekit-image-box text-left style-modern\" >\n\n                \n                <div class=\"elementskit-box-header image-box-img-left\">\n\n                    <img loading=\"lazy\" decoding=\"async\" width=\"561\" height=\"276\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/03\/AI-Corpus.webp\" class=\"attachment-large size-large wp-image-269673\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/03\/AI-Corpus.webp 561w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/03\/AI-Corpus-300x148.webp 300w\" sizes=\"(max-width: 561px) 100vw, 561px\" \/>\n                <\/div>\n                \n                <div class=\"elementskit-box-body ekit-image-box-body\">\n                    <div class=\"elementskit-box-content ekit-image-box-body-inner\">\n                                                <h3 class=\"elementskit-info-box-title\">\n\n                        IA personnalis\u00e9e  \n                        \n                    <\/h3>\n                                                            <div class=\"elementskit-box-style-content\">\n                        Le robot IA fournit des r\u00e9ponses pr\u00e9cises et fiables car il est bas\u00e9 sur le contenu de votre propre entreprise. Formez votre agent sur les articles de la base de connaissances, les r\u00e9ponses enregistr\u00e9es ou les r\u00e9ponses pr\u00e9c\u00e9dentes des agents.                      <\/div>\n                                    <\/div>\n\n                            <\/div>\n            <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"3\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 3\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7c92e9f e-con-full e-flex e-con e-child\" data-id=\"7c92e9f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9deb6f ekit-equal-height-enable elementor-widget elementor-widget-elementskit-image-box\" data-id=\"c9deb6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n            <div class=\"elementskit-info-image-box ekit-image-box text-left style-modern\" >\n\n                \n                <div class=\"elementskit-box-header image-box-img-left\">\n\n                    <img loading=\"lazy\" decoding=\"async\" width=\"571\" height=\"539\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/03\/AI-Form2.png\" class=\"attachment-medium_large size-medium_large wp-image-269659\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/03\/AI-Form2.png 571w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/03\/AI-Form2-300x283.png 300w\" sizes=\"(max-width: 571px) 100vw, 571px\" \/>\n                <\/div>\n                \n                <div class=\"elementskit-box-body ekit-image-box-body\">\n                    <div class=\"elementskit-box-content ekit-image-box-body-inner\">\n                                                <h3 class=\"elementskit-info-box-title\">\n\n                        Assistant IA g\u00e9n\u00e9rative\n                        \n                    <\/h3>\n                                                            <div class=\"elementskit-box-style-content\">\n                        Votre agent IA peut aider votre \u00e9quipe en sugg\u00e9rant les meilleurs articles et r\u00e9ponses ou en g\u00e9n\u00e9rant de nouvelles r\u00e9ponses en fonction du contexte de la conversation.                      <\/div>\n                                    <\/div>\n\n                            <\/div>\n            <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-left\"><\/i>\t\t\t<\/div>\n\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Next\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-right\"><\/i>\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-063242c e-flex e-con-boxed e-con e-parent\" data-id=\"063242c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4997733 elementor-widget elementor-widget-heading\" data-id=\"4997733\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Explorez les fonctionnalit\u00e9s du logiciel d'assistance de OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bf51a2 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"5bf51a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk propose une suite compl\u00e8te d&#8217;outils d&#8217;assistance puissants pour fournir un support client de qualit\u00e9 sup\u00e9rieure.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-abd9d57 e-n-tabs-tablet elementor-widget elementor-widget-n-tabs\" data-id=\"abd9d57\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;horizontal_scroll&quot;:&quot;enable&quot;,&quot;tabs_justify_horizontal&quot;:&quot;center&quot;,&quot;tabs_justify_horizontal_widescreen&quot;:&quot;center&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"180198743\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-1801987431\" data-tab-title-id=\"e-n-tab-title-1801987431\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-1801987431\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t<span class=\"e-n-tab-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-project-diagram\"><\/i>\t\t\t<i aria-hidden=\"true\" class=\"fas fa-project-diagram\"><\/i>\t\t<\/span>\n\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tRapports\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1801987432\" data-tab-title-id=\"e-n-tab-title-1801987432\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1801987432\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t<span class=\"e-n-tab-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"icon icon-timing\"><\/i>\t\t\t<i aria-hidden=\"true\" class=\"far fa-clock\"><\/i>\t\t<\/span>\n\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tSuivi du temps\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1801987433\" data-tab-title-id=\"e-n-tab-title-1801987433\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1801987433\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t<span class=\"e-n-tab-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-file-invoice-dollar\"><\/i>\t\t\t<i aria-hidden=\"true\" class=\"fas fa-file-invoice-dollar\"><\/i>\t\t<\/span>\n\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tFacturation et finances\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1801987434\" data-tab-title-id=\"e-n-tab-title-1801987434\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1801987434\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t<span class=\"e-n-tab-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"far fa-user-circle\"><\/i>\t\t\t<i aria-hidden=\"true\" class=\"far fa-user-circle\"><\/i>\t\t<\/span>\n\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tApplication mobile\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-1801987431\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1801987431\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-3f4a578 e-con-full e-flex e-con e-child\" data-id=\"3f4a578\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a86a3ee e-con-full e-flex e-con e-child\" data-id=\"a86a3ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c53675 elementor-widget elementor-widget-heading\" data-id=\"3c53675\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Tableau de bord et rapports<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a42a146 elementor-widget elementor-widget-text-editor\" data-id=\"a42a146\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un rapide coup d&#8217;\u0153il sur le tableau de bord vous donne des statistiques en temps r\u00e9el sur l&#8217;\u00e9tat de vos tickets, les performances de votre \u00e9quipe, etc. Exportez des rapports d\u00e9taill\u00e9s sur vos commentaires et vos tickets d&#8217;assistance au format PDF ou Excel.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-02c2f73 e-con-full e-flex e-con e-child\" data-id=\"02c2f73\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f64e97 elementor-widget elementor-widget-image\" data-id=\"1f64e97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"848\" height=\"659\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/FeaturesReport_round.webp\" class=\"attachment-large size-large wp-image-231930\" alt=\"graphiques analytiques\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/FeaturesReport_round.webp 848w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/FeaturesReport_round-300x233.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/FeaturesReport_round-768x597.webp 768w\" sizes=\"(max-width: 848px) 100vw, 848px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1801987432\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1801987432\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-3643785 e-con-full e-flex e-con e-child\" data-id=\"3643785\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-eafdb58 e-con-full e-flex e-con e-child\" data-id=\"eafdb58\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-902d609 elementor-widget elementor-widget-heading\" data-id=\"902d609\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Suivez o\u00f9 le temps est pass\u00e9<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f67e3e elementor-widget elementor-widget-text-editor\" data-id=\"8f67e3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Gardez une trace du temps que chaque agent passe sur ses tickets. Suivez automatiquement le temps \u00e0 la minute ou enregistrez le temps manuellement avec des feuilles de temps. Suivez et surveillez exactement ce dont vous avez besoin avec des filtres, des regroupements, des rapports et des exportations \u00e0 un moment pr\u00e9cis.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8bcf852 e-con-full e-flex e-con e-child\" data-id=\"8bcf852\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aaf2bb5 elementor-widget elementor-widget-image\" data-id=\"aaf2bb5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1005\" height=\"450\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/timesheet.webp\" class=\"attachment-large size-large wp-image-168889\" alt=\"application de minuterie\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/timesheet.webp 1005w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/timesheet-300x134.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/timesheet-768x344.webp 768w\" sizes=\"(max-width: 1005px) 100vw, 1005px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1801987433\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1801987433\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-dc561ff e-con-full e-flex e-con e-child\" data-id=\"dc561ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-660b422 e-con-full e-flex e-con e-child\" data-id=\"660b422\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13f0bf5 elementor-widget elementor-widget-heading\" data-id=\"13f0bf5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">G\u00e9rez vos finances et votre facturation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08fd10f elementor-widget elementor-widget-text-editor\" data-id=\"08fd10f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>G\u00e9rez les <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/gestion-budgetaire\/\">finances<\/a> li\u00e9es \u00e0 vos tickets, t\u00e2ches et projets. D\u00e9finissez vos tarifs de co\u00fbt et de facturation s\u00e9par\u00e9ment et \u00e0 diff\u00e9rents niveaux, tels que par \u00e9quipe, par utilisateur, etc. Planifiez et surveillez votre budget en temps r\u00e9el pendant que votre \u00e9quipe soumet le temps facturable. Compl\u00e9tez le cycle en <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/facturation\/\">facturant<\/a> vos clients pour le temps facturable. L&#8217;int\u00e9gration QuickBooks en ligne \u00e9troitement connect\u00e9e vous permet de copier ou d&#8217;envoyer facilement des factures directement via QBO.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d202239 e-con-full e-flex e-con e-child\" data-id=\"d202239\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2be045 elementor-widget elementor-widget-image\" data-id=\"f2be045\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"653\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Quoting-Invoicing-768x653.webp\" class=\"attachment-medium_large size-medium_large wp-image-262854\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Quoting-Invoicing-768x653.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Quoting-Invoicing-300x255.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Quoting-Invoicing.webp 895w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1801987434\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1801987434\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\" elementor-element elementor-element-569004e e-con-full e-flex e-con e-child\" data-id=\"569004e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e0d6948 e-con-full e-flex e-con e-child\" data-id=\"e0d6948\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2370f32 elementor-widget elementor-widget-heading\" data-id=\"2370f32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">T\u00e9l\u00e9chargez notre application mobile d'assistance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4e7f86 elementor-widget elementor-widget-text-editor\" data-id=\"f4e7f86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Disponible pour<a href=\"https:\/\/itunes.apple.com\/us\/app\/onedesk\/id1140275352?ls=1&amp;mt=8\"> iOS<\/a> et<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.onedesk.odmobile&amp;hl=en\"> Android<\/a> , l&#8217;application mobile OneDesk permet \u00e0 votre \u00e9quipe d&#8217;utiliser son compte OneDesk lors de ses d\u00e9placements. Permettez \u00e0 vos agents d&#8217;acc\u00e9der et de travailler sur leurs billets attribu\u00e9s directement \u00e0 partir de leur t\u00e9l\u00e9phone, qu&#8217;ils soient \u00e0 leur bureau ou hors site. Vos agents peuvent:<\/p>\n<ul>\n<li>Acc\u00e9der et mettre \u00e0 jour leurs affectations.<\/li>\n<li>Cr\u00e9er de nouveaux billets.<\/li>\n<li>R\u00e9pondre aux tickets et les r\u00e9soudre.<\/li>\n<li><a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/mobile-timesheet-submission\/\">Soumettre des feuilles<\/a> de temps pour consigner le travail effectu\u00e9.<\/li>\n<li>Suivez et engagez des discussions sur les articles avec les clients et les coll\u00e8gues.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-65a3756 e-con-full e-flex e-con e-child\" data-id=\"65a3756\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3af6ca elementor-widget elementor-widget-image\" data-id=\"c3af6ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/elementor\/thumbs\/Ticket-Status-Mobile-r9llc2jcvoiheerxslxkrzf34rtjx4arsq64fk5pfk.webp\" title=\"Ticket-Statut-Mobile\" alt=\"statut de changement de billet mobile\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-98cea67 e-con-full e-flex e-con e-child\" data-id=\"98cea67\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-86c125b e-flex e-con-boxed e-con e-child\" data-id=\"86c125b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1c3dbe0 e-flex e-con-boxed e-con e-child\" data-id=\"1c3dbe0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d925608 elementor-align-right elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"d925608\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/onedesk.com\/signupfree\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscription gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb185af e-con-full e-flex e-con e-child\" data-id=\"bb185af\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-543e426 elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"543e426\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir toutes les fonctionnalit\u00e9s &gt;  <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c2f6d20 e-flex e-con-boxed e-con e-parent\" data-id=\"c2f6d20\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7bb1996 elementor-widget elementor-widget-heading\" data-id=\"7bb1996\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rationalisez votre service d'assistance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbd92c8 elementor-widget elementor-widget-text-editor\" data-id=\"fbd92c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Essai gratuit de 14 jours. Pas de carte de cr\u00e9dit n\u00e9cessaire. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-585525b elementor-align-center elementor-widget elementor-widget-button\" data-id=\"585525b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/onedesk.com\/signupfree\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscription gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Logiciel d&#8217;assistance de OneDesk Le logiciel d&#8217;assistance de OneDesk vous permet d&#8217;assister facilement vos clients et utilisateurs finaux. Capturez, r\u00e9pondez et g\u00e9rez les tickets d&#8217;assistance client, les e-mails, les demandes de service, les projets et autres interactions client. Inscription gratuite Voir toutes les fonctionnalit\u00e9s D\u00e9couvrez OneDesk, un syst\u00e8me de tickets robuste G\u00e9rer toutes les demandes [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":47,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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