{"id":58230,"date":"2023-02-16T18:27:33","date_gmt":"2023-02-16T18:27:33","guid":{"rendered":"https:\/\/onedesk.com\/application-mobile-onedesk\/"},"modified":"2024-06-20T21:02:25","modified_gmt":"2024-06-20T21:02:25","slug":"application-mobile-onedesk","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/application-mobile-onedesk\/","title":{"rendered":"L’application mobile OneDesk – Acc\u00e9dez \u00e0 vos t\u00e2ches et tickets"},"content":{"rendered":"\t\t
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L'application mobile OneDesk<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Transportez votre OneDesk avec vous. Notre application mobile se connecte \u00e0 votre compte OneDesk pour permettre \u00e0 votre \u00e9quipe d’acc\u00e9der \u00e0 leurs tickets et t\u00e2ches lors de leurs d\u00e9placements.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tVoir toutes les fonctionnalit\u00e9s<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Accompagner les clients en d\u00e9placement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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R\u00e9pondez aux questions de vos clients ou demandez plus de d\u00e9tails lors de vos d\u00e9placements. Si un coll\u00e8gue a besoin de plus d’informations sur une t\u00e2che, vous pouvez \u00e9galement r\u00e9pondre. L’application mobile de OneDesk garantit que vous \u00eates tenu au courant des conversations dont vous devez \u00eatre au courant.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n R\u00e9pondre aux messages et aux e-mails\n \n <\/h3>\n
\n R\u00e9pondez aux discussions ou aux tickets des clients o\u00f9 que vous soyez. Tout comme l'application Web principale OneDesk, les r\u00e9ponses sont envoy\u00e9es partout o\u00f9 se trouvent vos clients : chat, e-mail, portail, etc. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Voir vos billets attribu\u00e9s\n \n <\/h3>\n
\n Acc\u00e9dez et mettez \u00e0 jour vos tickets et t\u00e2ches attribu\u00e9s \u00e0 partir de votre t\u00e9l\u00e9phone. Soyez inform\u00e9 des nouvelles missions via des notifications push. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Enregistrer de nouveaux billets\n \n <\/h3>\n
\n Si vous avez parfois besoin de capturer le travail \u00e0 effectuer ou de consigner les probl\u00e8mes qui peuvent survenir, prenez simplement votre t\u00e9l\u00e9phone et cr\u00e9ez une nouvelle t\u00e2che ou un nouveau ticket. Vous pouvez les soumettre directement au projet appropri\u00e9, ajouter des d\u00e9tails, une priorit\u00e9, etc. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Acc\u00e9dez \u00e0 vos missions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ayez toujours acc\u00e8s \u00e0 vos t\u00e2ches et \u00e0 vos tickets, m\u00eame lorsque vous \u00eates loin de votre bureau. Ne manquez jamais une date limite et ayez toujours toutes les informations n\u00e9cessaires \u00e0 port\u00e9e de main. Recherchez, filtrez ou triez le travail par priorit\u00e9, date, etc. Les notifications push vous avertissent lorsqu’une nouvelle t\u00e2che ou un nouveau ticket vous est attribu\u00e9.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Mettez \u00e0 jour vos progr\u00e8s\n \n <\/h3>\n
\n Progressez sur vos tickets et vos t\u00e2ches lors de vos d\u00e9placements. Ajoutez de nouveaux d\u00e9tails ou joignez un fichier, mettez \u00e0 jour le statut, modifiez une date programm\u00e9e, et bien plus encore. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n R\u00e9pondre aux co\u00e9quipiers\n \n <\/h3>\n
\n Vous pouvez envoyer des messages d'\u00e9quipe interne ou des r\u00e9ponses de clients sur mobile. Bouclez vos co\u00e9quipiers sur un ticket. Clarifiez les informations dont vous avez besoin sur les t\u00e2ches. Envoyez des pi\u00e8ces jointes ou des mises \u00e0 jour. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Heure d'enregistrement \n \n <\/h3>\n
\n Mettez \u00e0 jour votre compte OneDesk en enregistrant le temps que vous passez sur les tickets et les t\u00e2ches. Vous pouvez le faire en soumettant une feuille de temps ou en d\u00e9marrant et en arr\u00eatant un minuteur directement depuis l'application. Les feuilles de temps s'affichent dans l'application Web, pour mettre \u00e0 jour le projet ou pour fournir un enregistrement de facturation. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Disponible pour iOS et Android<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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T\u00e9l\u00e9chargez l’application mobile OneDesk sur le Play Store ou l’App Store.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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En savoir plus sur l'application mobile sur le blog OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tTout sur l’application mobile OneDesk\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t
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\n\t\t\tComme vous l’avez peut-\u00eatre entendu, OneDesk a r\u00e9cemment publi\u00e9 la nouvelle version de l’application mobile. L’application mobile est disponible ...\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tEn savoir plus \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n
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\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tExp\u00e9rience client et param\u00e8tres Mobile OneDesk\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t
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\n\t\t\tOneDesk offre une exp\u00e9rience mobile aux clients. \u00c0 l’aide d’un navigateur Web mobile, les clients peuvent utiliser toutes les ...\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tEn savoir plus \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n
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\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tMobile OneDesk : exp\u00e9rience utilisateur et param\u00e8tres\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t
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\n\t\t\tOneDesk propose deux options mobiles pour les utilisateurs. Le premier est les applications iOS\/Android disponibles en t\u00e9l\u00e9chargement sur chaque ...\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tEn savoir plus \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
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Commencer votre essai gratuit<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Essayez toutes les fonctionnalit\u00e9s de OneDesk. Pas de carte de cr\u00e9dit n\u00e9cessaire.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

L’application mobile OneDesk Transportez votre OneDesk avec vous. Notre application mobile se connecte \u00e0 votre compte OneDesk pour permettre \u00e0 votre \u00e9quipe d’acc\u00e9der \u00e0 leurs tickets et t\u00e2ches lors de leurs d\u00e9placements. Inscription gratuite Voir toutes les fonctionnalit\u00e9s Accompagner les clients en d\u00e9placement R\u00e9pondez aux questions de vos clients ou demandez plus de d\u00e9tails lors […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":55,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-58230","page","type-page","status-publish","hentry"],"yoast_head":"\nSolution logicielle d'application mobile pour le service d'assistance et la gestion de projet<\/title>\n<meta name=\"description\" content=\"Application mobile de OneDesk - helpdesk et gestion de projet directement depuis votre t\u00e9l\u00e9phone. 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