{"id":60343,"date":"2021-03-03T17:08:53","date_gmt":"2021-03-03T17:08:53","guid":{"rendered":"https:\/\/onedesk.com\/service-client\/"},"modified":"2025-06-04T20:24:14","modified_gmt":"2025-06-04T20:24:14","slug":"service-client","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/les-equipes\/service-client\/","title":{"rendered":"Service client"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"60343\" class=\"elementor elementor-60343 elementor-52025\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40324e2 e-flex e-con-boxed e-con e-parent\" data-id=\"40324e2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-104b7b4 e-con-full e-flex e-con e-child\" data-id=\"104b7b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3da4acd elementor-widget elementor-widget-heading\" data-id=\"3da4acd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">OneDesk pour les \u00e9quipes de support client<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c2f1cc elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4c2f1cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tEn tant qu&#8217;\u00e9quipe de support client interne ou membre d&#8217;une agence externe, vous aidez les clients \u00e0 utiliser au mieux vos produits et \u00e0 r\u00e9soudre leurs probl\u00e8mes. Rationalisez votre flux de travail avec OneDesk. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-151574c elementor-align-right elementor-mobile-align-center elementor-widget-mobile__width-initial elementor-tablet-align-center elementor-widget-tablet__width-initial elementor-widget elementor-widget-button\" data-id=\"151574c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-grow\" href=\"https:\/\/onedesk.com\/signupfree\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscrivez-vous gratuitement<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4812f1 elementor-align-right elementor-widget-mobile__width-initial elementor-tablet-align-center elementor-widget-tablet__width-initial elementor-widget elementor-widget-button\" data-id=\"d4812f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-grow\" href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir toutes les fonctionnalit\u00e9s<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cf74c21 e-con-full e-flex e-con e-child\" data-id=\"cf74c21\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f227d9d elementor-widget elementor-widget-image\" data-id=\"f227d9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"453\" height=\"312\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Support-Team-1.webp\" class=\"attachment-medium_large size-medium_large wp-image-266287\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Support-Team-1.webp 453w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Support-Team-1-300x207.webp 300w\" sizes=\"(max-width: 453px) 100vw, 453px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19bf833 e-flex e-con-boxed e-con e-parent\" data-id=\"19bf833\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8ab649e e-con-full e-flex e-con e-child\" data-id=\"8ab649e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2082476 elementor-widget elementor-widget-heading\" data-id=\"2082476\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi OneDesk pour le support client ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ffe82f3 e-flex e-con-boxed e-con e-parent\" data-id=\"ffe82f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-738b4ba e-con-full e-flex e-con e-child\" data-id=\"738b4ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40146d0 elementor-widget elementor-widget-heading\" data-id=\"40146d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ma\u00eetrisez les demandes d'assistance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6610a7c elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6610a7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le syst\u00e8me d&#8217;assistance de OneDesk vous permet de capturer, d&#8217;attribuer et de r\u00e9pondre aux tickets \u00e0 partir d&#8217;une plateforme centralis\u00e9e.<\/p><ul><li>Cr\u00e9ez des tickets \u00e0 partir de l&#8217;int\u00e9gration des e-mails.<\/li><li>Capturez toutes les informations n\u00e9cessaires en une seule fois gr\u00e2ce aux formulaires de tickets.<\/li><li>Enregistrez les tickets des chats en direct.  <\/li><li>Int\u00e9grez-vous \u00e0 d&#8217;autres applications pour cr\u00e9er des tickets.<\/li><\/ul><p>Obtenez une visibilit\u00e9 compl\u00e8te sur les tickets \u00e0 partir de vos puissantes vues de tableau de bord.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dda7b9e e-con-full e-flex e-con e-child\" data-id=\"dda7b9e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92ec802 elementor-widget elementor-widget-image\" data-id=\"92ec802\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"927\" height=\"484\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1.webp\" class=\"attachment-large size-large wp-image-266887\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1.webp 927w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1-300x157.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1-768x401.webp 768w\" sizes=\"(max-width: 927px) 100vw, 927px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b2aa173 e-flex e-con-boxed e-con e-parent\" data-id=\"b2aa173\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-93a8dd8 e-con-full e-flex e-con e-child\" data-id=\"93a8dd8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-499b19e elementor-widget elementor-widget-image\" data-id=\"499b19e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"755\" height=\"328\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/automessage.png\" class=\"attachment-large size-large wp-image-169640\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/automessage.png 755w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/automessage-300x130.png 300w\" sizes=\"(max-width: 755px) 100vw, 755px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83fa275 e-con-full e-flex e-con e-child\" data-id=\"83fa275\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a7a129 elementor-widget elementor-widget-heading\" data-id=\"7a7a129\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tenez les clients inform\u00e9s  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2915bba elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2915bba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ne laissez pas vos clients penser que vous avez manqu\u00e9 leur question&nbsp;!<\/p><ul><li>Envoyer automatiquement des r\u00e9ponses lorsque des tickets sont cr\u00e9\u00e9s.<\/li><li>Configurez d\u2019autres r\u00e9ponses automatis\u00e9es \u00e0 partir de divers d\u00e9clencheurs.<\/li><li>Permettez aux clients de rester inform\u00e9s selon leurs propres conditions gr\u00e2ce au portail client inclus.  <\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1939a00 e-flex e-con-boxed e-con e-parent\" data-id=\"1939a00\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9d32b0f e-con-full e-flex e-con e-child\" data-id=\"9d32b0f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e525b3 elementor-widget elementor-widget-heading\" data-id=\"1e525b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00c9quilibrer les charges de travail et optimiser les ressources<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79bd13f elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"79bd13f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La surveillance de la charge de travail de l&#8217;\u00e9quipe garantit qu&#8217;aucun membre de l&#8217;\u00e9quipe n&#8217;est surcharg\u00e9 de travail ou sous-t\u00e2che.<\/p><ul><li>Attribuer automatiquement les tickets par rotation.<\/li><li>Le ticket Kanban visualise la r\u00e9partition du travail.<\/li><li>Utilisez la vue de la charge de travail pour surveiller la disponibilit\u00e9 et attribuer des tickets en cons\u00e9quence.<\/li><li>Attribuer automatiquement en fonction des disponibilit\u00e9s.  <\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e46a630 e-con-full e-flex e-con e-child\" data-id=\"e46a630\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68425be elementor-widget elementor-widget-image\" data-id=\"68425be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"519\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/04\/resource-planning-1024x519.webp\" class=\"attachment-large size-large wp-image-248630\" alt=\"resource planning\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/04\/resource-planning-1024x519.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/04\/resource-planning-300x152.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/04\/resource-planning-768x389.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/04\/resource-planning.webp 1165w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1723756 e-flex e-con-boxed e-con e-parent\" data-id=\"1723756\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-433f98d e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"433f98d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f420b30 elementor-widget elementor-widget-image\" data-id=\"f420b30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"965\" height=\"430\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/Team-Collaboration-Sharing.webp\" class=\"attachment-large size-large wp-image-241944\" alt=\"team sharing working\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/Team-Collaboration-Sharing.webp 965w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/Team-Collaboration-Sharing-300x134.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/Team-Collaboration-Sharing-768x342.webp 768w\" sizes=\"(max-width: 965px) 100vw, 965px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d4b2f52 e-con-full e-flex e-con e-child\" data-id=\"d4b2f52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e78e5b elementor-widget elementor-widget-heading\" data-id=\"1e78e5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Favoriser la collaboration en \u00e9quipe<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34e8cbf elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"34e8cbf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La collaboration d&#8217;\u00e9quipe garantit un service exceptionnel aux clients. En partageant leurs connaissances et leurs commentaires, les \u00e9quipes peuvent r\u00e9soudre rapidement les probl\u00e8mes et entretenir des relations positives \u00e0 long terme avec les clients. <\/p><ul><li>Tenez des conversations priv\u00e9es en plus des d\u00e9tails des billets.<\/li><li>@ mentionnez vos co\u00e9quipiers pour les int\u00e9grer dans un message client.<\/li><li>Partagez des fichiers directement dans la conversation.<\/li><li>Attribuer des billets \u00e0 plusieurs personnes.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d00544 e-flex e-con-boxed e-con e-parent\" data-id=\"6d00544\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-170b3f5 e-con-full e-flex e-con e-child\" data-id=\"170b3f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b1f07a elementor-widget elementor-widget-heading\" data-id=\"5b1f07a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Fournir un service en temps r\u00e9el<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96d6a5b elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"96d6a5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Des r\u00e9ponses rapides aident les \u00e9quipes \u00e0 am\u00e9liorer les relations avec les clients.  <\/p><ul><li>Ajoutez le widget de chat en direct \u00e0 votre site Web<\/li><li>Interagissez avec vos clients et prospects gr\u00e2ce au chat en direct<\/li><li>Cr\u00e9er des tickets \u00e0 partir de chats en direct<\/li><li>Le client peut quitter le chat et poursuivre la conversation par e-mail ou via le portail<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2249bd1 e-con-full e-flex e-con e-child\" data-id=\"2249bd1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-992cb1a elementor-widget elementor-widget-image\" data-id=\"992cb1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"473\" height=\"632\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/NeutralLiveChat.webp\" class=\"attachment-large size-large wp-image-169213\" alt=\"logiciel de chat en direct client personnalis\u00e9\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/NeutralLiveChat.webp 473w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/NeutralLiveChat-225x300.webp 225w\" sizes=\"(max-width: 473px) 100vw, 473px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-819ffda e-flex e-con-boxed e-con e-parent\" data-id=\"819ffda\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-44d83db e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"44d83db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-010beb8 elementor-widget elementor-widget-image\" data-id=\"010beb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"673\" height=\"412\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/03\/AI-Chat-Bot-small.webp\" class=\"attachment-large size-large wp-image-269651\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/03\/AI-Chat-Bot-small.webp 673w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/03\/AI-Chat-Bot-small-300x184.webp 300w\" sizes=\"(max-width: 673px) 100vw, 673px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-433f3a0 e-con-full e-flex e-con e-child\" data-id=\"433f3a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a62f33c elementor-widget elementor-widget-heading\" data-id=\"a62f33c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">R\u00e9duisez le volume gr\u00e2ce \u00e0 la puissance de l'IA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28e7499 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"28e7499\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Utilisez la base de connaissances pour fournir rapidement des informations aux clients.<\/li><li>Favorisez le libre-service afin que les clients puissent trouver les r\u00e9ponses dont ils ont besoin.<\/li><li>Permettez \u00e0 l&#8217;agent IA de r\u00e9pondre aux clients dans le chat, de d\u00e9tourner les tickets ou d&#8217;aider \u00e0 r\u00e9sumer votre contenu.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-005b6fb e-flex e-con-boxed e-con e-parent\" data-id=\"005b6fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7af787f e-con-full e-flex e-con e-child\" data-id=\"7af787f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f28d4d3 elementor-widget elementor-widget-heading\" data-id=\"f28d4d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi OneDesk pour le support client ?  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cd9391 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7cd9391\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk est con\u00e7u pour les \u00e9quipes de support client. \u00c0 l&#8217;aide de OneDesk, les membres de votre \u00e9quipe peuvent automatiser des t\u00e2ches r\u00e9p\u00e9titives telles que l&#8217;organisation des tickets dans le projet appropri\u00e9, l&#8217;affectation automatique des \u00e9quipes \u00e0 des tickets sp\u00e9cifiques, etc. Vous pouvez \u00e9galement g\u00e9n\u00e9rer des rapports, les planifier selon vos pr\u00e9f\u00e9rences et les envoyer par courrier \u00e9lectronique \u00e0 toutes les personnes impliqu\u00e9es.<br> OneDesk est une combinaison de HelpDesk et de gestion de projet dans une seule application. OneDesk vous permet de g\u00e9rer facilement des projets sans avoir \u00e0 acheter, apprendre, int\u00e9grer et basculer entre plusieurs applications.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0b3c15e e-con-full e-flex e-con e-child\" data-id=\"0b3c15e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f05710 elementor-widget elementor-widget-image\" data-id=\"8f05710\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"534\" height=\"300\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-bongkarn-thanyakij-3843333-534x300-1.jpg\" class=\"attachment-large size-large wp-image-131482\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-bongkarn-thanyakij-3843333-534x300-1.jpg 534w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-bongkarn-thanyakij-3843333-534x300-1-300x169.jpg 300w\" sizes=\"(max-width: 534px) 100vw, 534px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4db9f31 e-flex e-con-boxed e-con e-parent\" data-id=\"4db9f31\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6d6b4d8 e-con-full e-flex e-con e-child\" data-id=\"6d6b4d8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cdb8c7 elementor-widget elementor-widget-heading\" data-id=\"1cdb8c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions sur OneDesk pour les \u00e9quipes de support client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70a6d20 elementor-widget__width-initial elementor-widget-mobile__width-initial uael-faq-box-layout-yes align-at-left elementor-widget elementor-widget-uael-faq\" data-id=\"70a6d20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-118' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-accordion\" data-layout=\"accordion\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-76fb8d3\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-76fb8d3 uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-69d3289230891\">Quels types d\u2019\u00e9quipes de support client utilisent OneDesk&nbsp;?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>OneDesk est pl\u00e9biscit\u00e9 par les \u00e9quipes de service internes et les \u00e9quipes B2B externes. Outil tr\u00e8s flexible, il s'adapte \u00e0 une grande vari\u00e9t\u00e9 de secteurs, tels que l'informatique, la sant\u00e9, les services professionnels et l'\u00e9ducation.   <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-993fad5\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-993fad5 uael-question-span\" tabindex=\"0\" id=\"uael-faq-2-69d32892309f0\">Quelles fonctionnalit\u00e9s OneDesk sont utiles aux \u00e9quipes de support client&nbsp;?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>OneDesk propose de nombreuses fonctionnalit\u00e9s utiles aux \u00e9quipes de support client. Votre \u00e9quipe peut centraliser les tickets et les communications provenant de plusieurs canaux, r\u00e9duire le volume de tickets gr\u00e2ce \u00e0 des outils en libre-service et g\u00e9rer les t\u00e2ches de support. <\/p><p>Les fonctionnalit\u00e9s incluent&nbsp;:  <\/p><ul><li>Automatismes<\/li><li>Formulaires de demande personnalis\u00e9s<\/li><li>Chat en direct<\/li><li>Int\u00e9gration de courrier \u00e9lectronique<\/li><li>Libre-service et IA<\/li><li>et plus<\/li><\/ul><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7360b48 e-flex e-con-boxed e-con e-parent\" data-id=\"7360b48\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-55026ac e-con-full e-flex e-con e-child\" data-id=\"55026ac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8c905d elementor-widget elementor-widget-heading\" data-id=\"c8c905d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Commencez gratuitement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-618ee7f elementor-widget elementor-widget-text-editor\" data-id=\"618ee7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00c9valuez OneDesk par vous-m\u00eame avec notre essai enti\u00e8rement gratuit de 14 jours.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1311437 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"1311437\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/onedesk.com\/signupfree\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Commencez gratuitement<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-adc237b e-con-full e-flex e-con e-child\" data-id=\"adc237b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d690d0d elementor-widget elementor-widget-image\" data-id=\"d690d0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"398\" height=\"215\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png\" class=\"attachment-large size-large wp-image-255542\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png 398w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket-300x162.png 300w\" sizes=\"(max-width: 398px) 100vw, 398px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-472ef34 e-flex e-con-boxed e-con e-parent\" data-id=\"472ef34\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24082c7 elementor-widget elementor-widget-heading\" data-id=\"24082c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Plus de solutions pour l'\u00e9quipe de support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b332d2 e-flex e-con-boxed e-con e-parent\" data-id=\"9b332d2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7608326 e-con-full e-flex e-con e-child\" data-id=\"7608326\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f13f883 elementor-widget elementor-widget-shortcode\" data-id=\"f13f883\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } pour {{mpg_industry} } {{mpg_team} } \u00e9quipes<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } pour {{mpg_industry} } {{mpg_team} } \u00e9quipes<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } pour {{mpg_industry} } {{mpg_team} } \u00e9quipes<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } pour {{mpg_industry} } {{mpg_team} } \u00e9quipes<\/a><br>\n    <a 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{{mpg_industry} } {{mpg_team} } \u00e9quipes<\/a><br><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>OneDesk pour les \u00e9quipes de support client En tant qu&#8217;\u00e9quipe de support client interne ou membre d&#8217;une agence externe, vous aidez les clients \u00e0 utiliser au mieux vos produits et \u00e0 r\u00e9soudre leurs probl\u00e8mes. Rationalisez votre flux de travail avec OneDesk. Inscrivez-vous gratuitement Voir toutes les fonctionnalit\u00e9s Pourquoi OneDesk pour le support client ? Ma\u00eetrisez 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