{"id":60422,"date":"2023-08-11T16:53:25","date_gmt":"2023-08-11T16:53:25","guid":{"rendered":"https:\/\/onedesk.com\/applications-client\/"},"modified":"2024-02-16T22:05:10","modified_gmt":"2024-02-16T22:05:10","slug":"applications-client","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/applications-client\/","title":{"rendered":"Applications destin\u00e9es aux clients de OneDesk – portail de tickets, base de connaissances, chat en direct et plus"},"content":{"rendered":"\t\t
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Responsabilisez vos clients<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Fournissez \u00e0 vos clients et utilisateurs finaux leurs propres outils. D\u00e9ployez votre choix d’applications destin\u00e9es aux clients : chat en direct, portail client, base de connaissances et formulaires de ticket.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tVoir toutes les fonctionnalit\u00e9s<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Am\u00e9liorez le service avec le portail client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Donnez \u00e0 vos clients ou utilisateurs finaux les moyens de rester inform\u00e9s selon leurs propres conditions. Les clients peuvent se connecter \u00e0 votre portail client<\/a> pour voir leurs tickets ou leurs demandes. Laissez-les rechercher, filtrer, voir l’\u00e9tat, poser des questions, modifier les d\u00e9tails, et plus encore.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n \"customer\n <\/div>\n \n
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\n\n Portail enti\u00e8rement personnalis\u00e9\n \n <\/h3>\n
\n Personnalisez l'apparence de votre portail avec vos propres logos et couleurs - aucun codage requis. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Autorisations configurables\n \n <\/h3>\n
\n Configurez ce que vos clients peuvent voir et modifier dans le portail pour r\u00e9pondre aux besoins de votre organisation. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Portail adapt\u00e9 aux mobiles\n \n <\/h3>\n
\n Les clients peuvent rester inform\u00e9s m\u00eame en d\u00e9placement. Le portail client est accessible depuis leur navigateur mobile. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Activer le libre-service <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Augmentez la satisfaction de vos clients et r\u00e9duisez la charge de votre \u00e9quipe d’assistance en publiant des articles qui r\u00e9pondent \u00e0 vos questions les plus courantes. Le client peut effectuer lui-m\u00eame des recherches dans la base de connaissances<\/a> et les agents peuvent cr\u00e9er des liens ou ins\u00e9rer des articles pour \u00e9tayer leurs r\u00e9ponses.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Cr\u00e9ation d'articles sans code\n \n <\/h3>\n
\n N'importe quel membre de votre \u00e9quipe peut \u00e9crire et publier des articles gr\u00e2ce \u00e0 la cr\u00e9ation d'articles avec un \u00e9diteur de texte facile \u00e0 comprendre. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Cat\u00e9goriser et organiser\n \n <\/h3>\n
\n Organisez vos articles en cat\u00e9gories et sous-cat\u00e9gories pour faciliter la recherche. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Activer plusieurs bases de connaissances\n \n <\/h3>\n
\n Tenez les clients ou les agents inform\u00e9s sans effort. R\u00e9pondez automatiquement aux tickets entrants, envoyez des rappels ou informez-vous des changements de statut. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Capturez les bonnes informations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Permettez \u00e0 vos clients de soumettre des tickets ou des demandes avec des formulaires Web personnalisables. Les tickets sont captur\u00e9s dans votre OneDesk avec toutes les informations dont vous avez besoin, r\u00e9duisant ainsi les allers-retours. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n \"Ticket\n <\/div>\n \n
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\n\n Formulaire personnalisable\n \n <\/h3>\n
\n Ajoutez des propri\u00e9t\u00e9s personnalis\u00e9es, configurez le texte et rendez les champs obligatoires. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n \"\"\n <\/div>\n \n
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\n\n Organiser et acheminer\n \n <\/h3>\n
\n Acheminez les tickets et les demandes en fonction des propri\u00e9t\u00e9s du champ. Attribuez, cat\u00e9gorisez, r\u00e9pondez automatiquement et bien plus encore. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Formulaires pour chaque service ou probl\u00e8me\n \n <\/h3>\n
\n Cr\u00e9ez plusieurs formulaires pour diff\u00e9rents services, demandes ou probl\u00e8mes. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Chat en direct pour votre site<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Interagissez avec vos clients ou prospects en temps r\u00e9el en activant le chat en direct<\/a> . D\u00e9ployez le chat (et d’autres outils client) sur votre site via le widget Web. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n \"\"\n <\/div>\n \n
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\n\n Widget Web facile \u00e0 d\u00e9ployer\n \n <\/h3>\n
\n Le widget Web appara\u00eet sous la forme d'une bulle sur votre site et permet aux clients d'acc\u00e9der aux applications que vous activez. D\u00e9ployez le widget en quelques \u00e9tapes seulement. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n \"\"\n <\/div>\n \n
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\n\n Cr\u00e9er des tickets \u00e0 partir du chat\n \n <\/h3>\n
\n Cr\u00e9ez facilement des tickets \u00e0 partir de n'importe quel message de chat en direct. La conversation est enregistr\u00e9e et li\u00e9e au ticket. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Continuer la conversation\n \n <\/h3>\n
\n Gr\u00e2ce \u00e0 l'int\u00e9gration int\u00e9gr\u00e9e de la messagerie \u00e9lectronique, il n'est pas n\u00e9cessaire de faire attendre les clients. Les messages invisibles sont envoy\u00e9s dans votre bo\u00eete de r\u00e9ception client. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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En savoir plus sur les applications client sur le blog OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tCr\u00e9er une base de connaissances du service client\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t
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\n\t\t\tUne base de connaissances du service client est un centre d’informations pour vos clients. Il est consid\u00e9r\u00e9 comme une ...\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tEn savoir plus \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n
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\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tMeilleure pratique: cr\u00e9ation de plusieurs portails et bases de connaissances\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t
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\n\t\t\tLes portails et les bases de connaissances sont des outils utiles qui vous aident \u00e0 mieux servir vos clients. ...\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tEn savoir plus \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t
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Commencer votre essai gratuit<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Essayez toutes les fonctionnalit\u00e9s de OneDesk. Pas de carte de cr\u00e9dit n\u00e9cessaire.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Responsabilisez vos clients Fournissez \u00e0 vos clients et utilisateurs finaux leurs propres outils. D\u00e9ployez votre choix d’applications destin\u00e9es aux clients : chat en direct, portail client, base de connaissances et formulaires de ticket. Inscription gratuite Voir toutes les fonctionnalit\u00e9s Am\u00e9liorez le service avec le portail client Donnez \u00e0 vos clients ou utilisateurs finaux les moyens de […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":48,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-60422","page","type-page","status-publish","hentry"],"yoast_head":"\nApplications orient\u00e9es client pour le service d'assistance et la gestion de projet | OneDesk<\/title>\n<meta name=\"description\" content=\"Les applications client OneDesk incluent un portail client, des formulaires de ticket, une base de connaissances, un chat en direct et plus encore. 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