{"id":60510,"date":"2021-03-03T19:29:50","date_gmt":"2021-03-03T19:29:50","guid":{"rendered":"https:\/\/onedesk.com\/cas-dutilisation\/"},"modified":"2025-06-19T13:52:39","modified_gmt":"2025-06-19T13:52:39","slug":"cas-dutilisation","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/cas-dutilisation\/","title":{"rendered":"Cas d&#8217;utilisation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"60510\" class=\"elementor elementor-60510 elementor-52759\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2a8719 e-flex e-con-boxed e-con e-parent\" data-id=\"b2a8719\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c7303ba e-con-full e-flex e-con e-child\" data-id=\"c7303ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fb4ae9 elementor-widget elementor-widget-heading\" data-id=\"3fb4ae9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Cas d'utilisation pour OneDesk<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99800cc elementor-widget elementor-widget-text-editor\" data-id=\"99800cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les utilisateurs de OneDesk comprennent des \u00e9quipes et des organisations du monde entier dans une grande vari\u00e9t\u00e9 de domaines. D\u00e9couvrez pourquoi ils choisissent OneDesk en explorant notre suite unique de fonctionnalit\u00e9s. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61af118 elementor-align-right elementor-mobile-align-center elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"61af118\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-grow\" href=\"https:\/\/onedesk.com\/signupfree\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscrivez-vous gratuitement<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b72a969 elementor-align-right elementor-widget-mobile__width-initial elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"b72a969\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-grow\" href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir toutes les fonctionnalit\u00e9s<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dcbb761 e-flex e-con-boxed e-con e-child\" data-id=\"dcbb761\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd114b6 elementor-widget elementor-widget-image\" data-id=\"dd114b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"640\" height=\"426\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-fauxels-3184339-1.jpg\" class=\"attachment-medium_large size-medium_large wp-image-166090\" alt=\"OneDesk pour les \u00e9quipes\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-fauxels-3184339-1.jpg 640w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-fauxels-3184339-1-300x200.jpg 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c85ebdd e-flex e-con-boxed e-con e-parent\" data-id=\"c85ebdd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a280b55 e-con-full e-flex e-con e-child\" data-id=\"a280b55\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22a1f49 elementor-widget elementor-widget-heading\" data-id=\"22a1f49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">La suite unique de fonctionnalit\u00e9s de OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0caa75 e-flex e-con-boxed e-con e-parent\" data-id=\"e0caa75\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c6d1b08 e-con-full e-flex e-con e-child\" data-id=\"c6d1b08\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fcd701b elementor-widget elementor-widget-image\" data-id=\"fcd701b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-1024x683.jpg\" class=\"attachment-large size-large wp-image-82059\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-1024x683.jpg 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-300x200.jpg 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-768x512.jpg 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-1536x1024.jpg 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-2048x1365.jpg 2048w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-450x300.jpg 450w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-1140x760.jpg 1140w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-255x170.jpg 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-120x80.jpg 120w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-60x40.jpg 60w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-480x320.jpg 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-500x333.jpg 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-1920x1280.jpg 1920w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-750x500.jpg 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-360x240.jpg 360w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e446a2 e-con-full e-flex e-con e-child\" data-id=\"2e446a2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25f0b9a elementor-widget elementor-widget-heading\" data-id=\"25f0b9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">G\u00e9rer le support client et les projets<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44b5bb2 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"44b5bb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\nCollaborez sur des projets et servez les clients \u00e0 partir d\u2019une seule plateforme. <a href=\"https:\/\/onedesk.com\/fr\/cas-dutilisation\/gerer-projets-support-clients\/\">OneDesk combine les capacit\u00e9s d&#8217;assistance et de gestion de projet<\/a> dans une seule application.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a588379 e-flex e-con-boxed e-con e-parent\" data-id=\"a588379\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3e4a91b e-con-full e-flex e-con e-child\" data-id=\"3e4a91b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-735db19 elementor-widget elementor-widget-heading\" data-id=\"735db19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gestion des flux de travail<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c02f40 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"9c02f40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cr\u00e9ez, suivez et optimisez vos flux de travail pour am\u00e9liorer vos processus op\u00e9rationnels internes. D\u00e9couvrez comment OneDesk peut <a href=\"https:\/\/onedesk.com\/fr\/cas-dutilisation\/gestion-du-workflow\/\">rationaliser vos flux de travail<\/a> .<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c85134d e-con-full e-flex e-con e-child\" data-id=\"c85134d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a0c523e elementor-widget elementor-widget-image\" data-id=\"a0c523e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-mikhail-nilov-8297044-scaled.jpg\" class=\"attachment-large size-large wp-image-130081\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b9eb99a e-flex e-con-boxed e-con e-parent\" data-id=\"b9eb99a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4e488aa e-con-full e-flex e-con e-child\" data-id=\"4e488aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8138cb elementor-widget elementor-widget-image\" data-id=\"a8138cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-christina-morillo-1181719-1024x683.jpg\" class=\"attachment-large size-large wp-image-130103\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-christina-morillo-1181719-1024x683.jpg 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-christina-morillo-1181719-300x200.jpg 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-christina-morillo-1181719-768x512.jpg 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-christina-morillo-1181719-1536x1024.jpg 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-christina-morillo-1181719-2048x1365.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-727a592 e-con-full e-flex e-con e-child\" data-id=\"727a592\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa25935 elementor-widget elementor-widget-heading\" data-id=\"aa25935\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Communication omnicanale<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dce4940 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"dce4940\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Collectez les tickets provenant d&#8217;e-mails, de chats, de formulaires web et d&#8217;applications tierces dans une seule application. En savoir plus sur OneDesk pour <a href=\"https:\/\/onedesk.com\/fr\/cas-dutilisation\/omnicanal\/\">l&#8217;assistance et la communication multicanal<\/a> .   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-234d1f1 e-flex e-con-boxed e-con e-parent\" data-id=\"234d1f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c3af8c7 e-con-full e-flex e-con e-child\" data-id=\"c3af8c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-053a6a7 elementor-widget elementor-widget-heading\" data-id=\"053a6a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Travail \u00e0 distance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a4227d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0a4227d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Restez productif, connectez-vous et collaborez o\u00f9 que vous soyez avec l&#8217;application Web et mobile en ligne de OneDesk. En savoir plus <a href=\"https:\/\/onedesk.com\/fr\/cas-dutilisation\/equipes-distantes\/\">ici<\/a> .<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d9b21a e-con-full e-flex e-con e-child\" data-id=\"1d9b21a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ca8e63 elementor-widget elementor-widget-image\" data-id=\"0ca8e63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-tima-miroshnichenko-5702419-1024x683.jpg\" class=\"attachment-large size-large wp-image-130172\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-tima-miroshnichenko-5702419-1024x683.jpg 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-tima-miroshnichenko-5702419-300x200.jpg 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-tima-miroshnichenko-5702419-768x512.jpg 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-tima-miroshnichenko-5702419-1536x1024.jpg 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-tima-miroshnichenko-5702419-2048x1365.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c0f617a e-flex e-con-boxed e-con e-parent\" data-id=\"c0f617a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b35e04f e-con-full e-flex e-con e-child\" data-id=\"b35e04f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e4f08b elementor-widget elementor-widget-image\" data-id=\"2e4f08b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-vlada-karpovich-4050315-1024x683.jpg\" class=\"attachment-large size-large wp-image-130440\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-vlada-karpovich-4050315-1024x683.jpg 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-vlada-karpovich-4050315-300x200.jpg 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-vlada-karpovich-4050315-768x512.jpg 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-vlada-karpovich-4050315-1536x1024.jpg 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-vlada-karpovich-4050315-2048x1365.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f27a30 e-con-full e-flex e-con e-child\" data-id=\"1f27a30\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99da8c9 elementor-widget elementor-widget-heading\" data-id=\"99da8c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gestion de projet agile<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef4187b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ef4187b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Aidez vos pratiques de gestion agile gr\u00e2ce aux fonctionnalit\u00e9s int\u00e9gr\u00e9es de OneDesk. D\u00e9couvrez comment OneDesk aide \u00e0 la gestion agile <a href=\"https:\/\/onedesk.com\/fr\/cas-dutilisation\/gestion-de-projet-agile\/\">ici<\/a> . <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7289150 e-flex e-con-boxed e-con e-parent\" data-id=\"7289150\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4799d3b e-con-full e-flex e-con e-child\" data-id=\"4799d3b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96f282d elementor-widget elementor-widget-heading\" data-id=\"96f282d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Helpdesk et PMO combin\u00e9s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24c3ea2 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"24c3ea2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tContr\u00f4lez pleinement votre travail du d\u00e9but \u00e0 la fin. OneDesk combine <a href=\"https:\/\/onedesk.com\/fr\/cas-dutilisation\/combinaison-de-gestion-de-projet-de-help-desk\/\">un service d&#8217;assistance complet et une gestion de projet<\/a> sur une plateforme unique. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41b2004 e-con-full e-flex e-con e-child\" data-id=\"41b2004\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e65dd50 elementor-widget elementor-widget-image\" data-id=\"e65dd50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-mikael-blomkvist-6476254-1024x683.jpg\" class=\"attachment-large size-large wp-image-130467\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-mikael-blomkvist-6476254-1024x683.jpg 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-mikael-blomkvist-6476254-300x200.jpg 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-mikael-blomkvist-6476254-768x512.jpg 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-mikael-blomkvist-6476254-1536x1025.jpg 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-mikael-blomkvist-6476254-2048x1367.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d5c41ae e-flex e-con-boxed e-con e-parent\" data-id=\"d5c41ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3221c20 e-con-full e-flex e-con e-child\" data-id=\"3221c20\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c855d7 elementor-widget elementor-widget-image\" data-id=\"5c855d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-vlada-karpovich-4050291-scaled.jpg\" class=\"attachment-large size-large wp-image-130559\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8294add e-con-full e-flex e-con e-child\" data-id=\"8294add\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e371cdf elementor-widget elementor-widget-heading\" data-id=\"e371cdf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Billetterie par courrier \u00e9lectronique<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da1c180 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"da1c180\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Capturez automatiquement les messages envoy\u00e9s \u00e0 votre courrier \u00e9lectronique d&#8217;assistance sous forme de tickets dans OneDesk &#8211; informations incluses. En savoir plus, <a href=\"https:\/\/onedesk.com\/fr\/cas-dutilisation\/e-mail-au-ticket\/\">ici<\/a> .<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6c71706 e-flex e-con-boxed e-con e-parent\" data-id=\"6c71706\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b9a9e01 e-con-full e-flex e-con e-child\" data-id=\"b9a9e01\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-096e417 elementor-widget elementor-widget-heading\" data-id=\"096e417\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Service d'assistance en libre-service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fefd13 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4fefd13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Donnez \u00e0 vos clients les moyens de s&#8217;aider eux-m\u00eames gr\u00e2ce \u00e0 la <a href=\"https:\/\/onedesk.com\/fr\/cas-dutilisation\/en-libre-service\/\">base de connaissances OneDesk, au portail client et \u00e0 l&#8217;agent IA<\/a> .<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e64ece2 e-con-full e-flex e-con e-child\" data-id=\"e64ece2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c1b302d elementor-widget elementor-widget-image\" data-id=\"c1b302d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-photomix-company-518244-1024x683.jpg\" class=\"attachment-large size-large wp-image-130581\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-photomix-company-518244-1024x683.jpg 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-photomix-company-518244-300x200.jpg 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-photomix-company-518244-768x512.jpg 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-photomix-company-518244-1536x1024.jpg 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-photomix-company-518244-2048x1365.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2657610 e-flex e-con-boxed e-con e-parent\" data-id=\"2657610\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cd7329b e-con-full e-flex e-con e-child\" data-id=\"cd7329b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0c59c5 elementor-widget elementor-widget-heading\" data-id=\"c0c59c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quemment pos\u00e9es<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66ddf8d elementor-widget__width-initial uael-faq-box-layout-yes align-at-left elementor-widget elementor-widget-uael-faq\" data-id=\"66ddf8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-107' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-accordion\" data-layout=\"accordion\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-993fad5\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-993fad5 uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-6a181c3c3f647\">\u00c0 quoi sert OneDesk ?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>OneDesk est un outil combinant helpdesk, gestion de projet et automatisation des services professionnels. Il offre un large \u00e9ventail de fonctionnalit\u00e9s personnalisables.   <\/p><p>Certains cas d'utilisation incluent&nbsp;:  <\/p><ul><li>Service d'assistance multicanal<\/li><li>Planification des t\u00e2ches et des projets<\/li><li>Un soutien continu aux projets<\/li><li>Collaboration d'\u00e9quipe  <\/li><li>Automatisation des flux de travail<\/li><li>et beaucoup plus<\/li><\/ul><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a7c3701 e-flex e-con-boxed e-con e-parent\" data-id=\"a7c3701\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a842f8d e-con-full e-flex e-con e-child\" data-id=\"a842f8d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a4c51f5 elementor-widget elementor-widget-heading\" data-id=\"a4c51f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Commencez gratuitement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-836e611 elementor-widget elementor-widget-text-editor\" data-id=\"836e611\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00c9valuez OneDesk par vous-m\u00eame avec notre essai enti\u00e8rement gratuit de 14 jours.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29cb9e1 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"29cb9e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/onedesk.com\/signupfree\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Commencez gratuitement<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b9617c2 e-con-full e-flex e-con e-child\" data-id=\"b9617c2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9433300 elementor-widget elementor-widget-image\" data-id=\"9433300\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"398\" height=\"215\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png\" class=\"attachment-large size-large wp-image-255542\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png 398w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket-300x162.png 300w\" sizes=\"(max-width: 398px) 100vw, 398px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Cas d&#8217;utilisation pour OneDesk Les utilisateurs de OneDesk comprennent des \u00e9quipes et des organisations du monde entier dans une grande vari\u00e9t\u00e9 de domaines. D\u00e9couvrez pourquoi ils choisissent OneDesk en explorant notre suite unique de fonctionnalit\u00e9s. Inscrivez-vous gratuitement Voir toutes les fonctionnalit\u00e9s La suite unique de fonctionnalit\u00e9s de OneDesk G\u00e9rer le support client et les projets [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":0,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-60510","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Cas d&#039;utilisation pour les entreprises avec OneDesk | Logiciel OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk est un logiciel de helpdesk et un logiciel de gestion de projet dans une seule application. 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