{"id":60529,"date":"2023-02-10T20:41:51","date_gmt":"2023-02-10T20:41:51","guid":{"rendered":"https:\/\/onedesk.com\/les-industries\/services-informatiques\/"},"modified":"2023-08-08T20:15:01","modified_gmt":"2023-08-08T20:15:01","slug":"services-informatiques","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/les-industries\/services-informatiques\/","title":{"rendered":"Services informatiques"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"60529\" class=\"elementor elementor-60529 elementor-41712\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-381bfd43 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"381bfd43\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4f53b8ea\" data-id=\"4f53b8ea\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8b9a93a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8b9a93a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c1e557f\" data-id=\"c1e557f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-03d7968 elementor-widget elementor-widget-heading\" data-id=\"03d7968\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Gestion des services informatiques et gestion de projets informatiques<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9a90022 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9a90022\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ae81040\" data-id=\"ae81040\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c76d67e elementor-widget elementor-widget-text-editor\" data-id=\"c76d67e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<\/p>\n<p>Les services informatiques internes et les entreprises informatiques externes utilisent OneDesk comme solution logicielle tout-en-un. Avec un service d&#8217;assistance et une gestion de projet complets, OneDesk peut aider les \u00e9quipes informatiques \u00e0 g\u00e9rer et \u00e0 r\u00e9soudre les probl\u00e8mes plus rapidement.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c47be6 elementor-align-center elementor-widget elementor-widget-global elementor-global-239883 elementor-global-131872 elementor-widget-button\" data-id=\"8c47be6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/fr\/inscription-gratuite\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5d2b432 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5d2b432\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8739187\" data-id=\"8739187\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-500f5b1 elementor-widget elementor-widget-heading\" data-id=\"500f5b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi OneDesk pour la gestion des services informatiques ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e1fc20c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e1fc20c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ee86154\" data-id=\"ee86154\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-72c3895 elementor-widget elementor-widget-heading\" data-id=\"72c3895\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gestion des services informatiques et gestion de projet en un seul<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-862b46a elementor-widget elementor-widget-text-editor\" data-id=\"862b46a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk offre la combinaison unique d&#8217;un logiciel de centre de services informatiques avec la gestion de projets informatiques. Notre logiciel vous fournit les outils dont vous avez besoin pour capturer et r\u00e9soudre les tickets de service informatique et g\u00e9rer les projets informatiques dans une seule application.<\/p>\n<p>Ce m\u00e9lange homog\u00e8ne de gestion de projet informatique et de service d&#8217;assistance informatique signifie que vous n&#8217;avez pas besoin d&#8217;acheter, d&#8217;apprendre, d&#8217;int\u00e9grer et de basculer entre plusieurs applications pour faire votre travail.<br \/>Les logiciels de centre de services et de gestion de projet sont puissants lorsqu&#8217;ils sont combin\u00e9s. Par exemple, vous pouvez d\u00e9velopper de nouvelles demandes informatiques en projets complets. Organisez les tickets au sein des projets o\u00f9 ils seront r\u00e9solus. Liez les tickets aux t\u00e2ches ou cr\u00e9ez des sous-t\u00e2ches pour vos tickets. Ou organisez ensemble les tickets et les projets d&#8217;assistance d&#8217;un client pour fournir des rapports et des factures combin\u00e9s.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-33ab838\" data-id=\"33ab838\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d38e65b elementor-widget elementor-widget-video\" data-id=\"d38e65b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/Xy94OzZ8mxc&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-390dcc5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"390dcc5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-78fe3d3\" data-id=\"78fe3d3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0171c77 elementor-widget elementor-widget-image\" data-id=\"0171c77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"726\" height=\"556\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/05-kanban.webp\" class=\"attachment-large size-large wp-image-161864\" alt=\"vue du tableau kanban des t\u00e2ches\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/05-kanban.webp 726w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/05-kanban-300x230.webp 300w\" sizes=\"(max-width: 726px) 100vw, 726px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7fe0d3f\" data-id=\"7fe0d3f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cd9b60b elementor-widget elementor-widget-heading\" data-id=\"cd9b60b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">G\u00e9rez vos projets de services informatiques<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2df1f2c elementor-widget elementor-widget-text-editor\" data-id=\"2df1f2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>D&#8217;une simple liste de t\u00e2ches \u00e0 une <a href=\"https:\/\/onedesk.com\/fr\/les-industries\/vars-systems-integrators\/\">int\u00e9gration syst\u00e8me<\/a> complexe, OneDesk est utilis\u00e9 pour les projets informatiques de toutes sortes. Le logiciel de gestion de projet de OneDesk pour les entreprises informatiques prend en charge l&#8217;int\u00e9gralit\u00e9 du cycle de vie de la planification et du suivi des projets. Les fonctionnalit\u00e9s incluent des hi\u00e9rarchies de t\u00e2ches approfondies, des tableaux Kanban, des diagrammes de <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/diagramme-de-gantt\/\">Gantt<\/a> , des feuilles de temps, la budg\u00e9tisation, des feuilles de route de projet, des rapports, la gestion de portefeuille, etc.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b878ab2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b878ab2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c474e8b\" data-id=\"c474e8b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1bcb887 elementor-widget elementor-widget-heading\" data-id=\"1bcb887\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gestion s\u00e9curis\u00e9e des services informatiques dans le cloud ou sur site<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40bbae9 elementor-widget elementor-widget-text-editor\" data-id=\"40bbae9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk est une solution ITSM bas\u00e9e sur le Web avec un haut niveau de s\u00e9curit\u00e9. Par exemple, les certificats SSL s\u00e9curisent vos conversations de chat en ligne, de sorte que lorsque les clients envoient des cl\u00e9s d&#8217;activation et d&#8217;autres informations sensibles, ils seront \u00e0 l&#8217;aise. OneDesk propose \u00e9galement une solution ITSM <a href=\"https:\/\/onedesk.com\/features-index\/on-premise-helpdesk-on-premise-project-management\/\">sur site<\/a> pour les \u00e9quipes ayant des besoins de conformit\u00e9 sp\u00e9cifiques. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-83b2614\" data-id=\"83b2614\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ed09ba elementor-widget elementor-widget-image\" data-id=\"7ed09ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"602\" height=\"597\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/EmailMonitoring.webp\" class=\"attachment-large size-large wp-image-161875\" alt=\"Surveiller la messagerie \u00e9lectronique\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/EmailMonitoring.webp 602w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/EmailMonitoring-300x298.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/EmailMonitoring-150x150.webp 150w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1b36f51 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1b36f51\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3f18a42\" data-id=\"3f18a42\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-edbffa0 elementor-widget elementor-widget-heading\" data-id=\"edbffa0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Capacit\u00e9s logicielles ITSM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19a82cb elementor-widget elementor-widget-text-editor\" data-id=\"19a82cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk offre une vaste gamme de fonctionnalit\u00e9s pour la gestion des services informatiques. Continuez votre lecture pour en savoir plus sur certaines des fonctionnalit\u00e9s de notre solution logicielle.&nbsp;<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58ec522 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"58ec522\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir la liste compl\u00e8te des fonctionnalit\u00e9s &gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1c89ffd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1c89ffd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-23ecf81\" data-id=\"23ecf81\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-37ba421 elementor-widget elementor-widget-heading\" data-id=\"37ba421\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Fonctionnalit\u00e9s de gestion des services informatiques<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-66d2f49 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"66d2f49\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9396243\" data-id=\"9396243\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0d8e9a9 elementor-tabs-alignment-center elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"0d8e9a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1421\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1421\" aria-expanded=\"false\">Automatisation<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1422\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1422\" aria-expanded=\"false\">Omnicanal<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1423\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1423\" aria-expanded=\"false\">Int\u00e9grations<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1424\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1424\" aria-expanded=\"false\">R\u00e9ponses standardis\u00e9es<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1425\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1425\" aria-expanded=\"false\">Accords de Niveau de Service<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1426\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1426\" aria-expanded=\"false\">Rapports<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1421\" aria-expanded=\"false\">Automatisation<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1421\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1421\" tabindex=\"0\" hidden=\"false\"><p>Gagnez du temps avec <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/workflow-automatisations\/\">des automatisations flexibles<\/a> . Automatisez les r\u00e9ponses, informez les co\u00e9quipiers, triez et attribuez les tickets entrants, hi\u00e9rarchisez les tickets, modifiez les statuts, appliquez les SLA, cr\u00e9ez des projets et bien plus encore. <\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1422\" aria-expanded=\"false\">Omnicanal<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1422\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1422\" tabindex=\"0\" hidden=\"hidden\"><p>Les clients peuvent soumettre des tickets \u00e0 partir de plusieurs canaux&nbsp;: e-mail, chat en direct, formulaires Web ou int\u00e9grations activ\u00e9es. Toutes les informations sur les tickets sont captur\u00e9es et vous pouvez communiquer et r\u00e9soudre tous les tickets \u00e0 partir de votre tableau de bord OneDesk. <\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1423\" aria-expanded=\"false\">Int\u00e9grations<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1423\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1423\" tabindex=\"0\" hidden=\"hidden\"><p>OneDesk propose des int\u00e9grations int\u00e9gr\u00e9es, des int\u00e9grations Zapier et une <a href=\"https:\/\/onedesk.com\/features\/public-api\/\">API publique<\/a> pour rationaliser vos flux de travail. Cr\u00e9ez des tickets \u00e0 partir de conversations Slack, facturez les clients dans FreshBooks en fonction des feuilles de <a href=\"https:\/\/onedesk.com\/fr\/logiciel-de-gestion-de-projet\/logiciel-de-suivi-du-temps\/\">temps facturables OneDesk,<\/a> et bien plus encore. <\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1424\" aria-expanded=\"false\">R\u00e9ponses standardis\u00e9es<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1424\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1424\" tabindex=\"0\" hidden=\"hidden\"><p>Les r\u00e9ponses standardis\u00e9es ou les r\u00e9ponses enregistr\u00e9es vous permettent de r\u00e9duire le temps n\u00e9cessaire pour r\u00e9pondre aux questions courantes. Ayez autant de r\u00e9ponses pr\u00e9d\u00e9finies que n\u00e9cessaire. Les r\u00e9ponses standardis\u00e9es peuvent avoir <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/reponses-enregistrees\/\">des propri\u00e9t\u00e9s dynamiques<\/a> qui se remplissent automatiquement.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1425\" aria-expanded=\"false\">Accords de Niveau de Service<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1425\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1425\" tabindex=\"0\" hidden=\"hidden\"><p>Utilisez les accords de niveau de service (SLA) pour d\u00e9finir le temps de r\u00e9ponse et de r\u00e9solution des tickets ou des t\u00e2ches. Dans OneDesk, vous pouvez avoir plusieurs politiques SLA avec des notifications personnalis\u00e9es pour atteindre vos objectifs de service. <\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1426\" aria-expanded=\"false\">Rapports<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1426\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1426\" tabindex=\"0\" hidden=\"hidden\"><p>Les <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/application-danalyse\/\">tableaux et graphiques d&#8217;analyse<\/a> en temps r\u00e9el vous permettent de surveiller vos KPI, y compris le temps de r\u00e9ponse, les types de tickets, la charge de travail, etc. Les rapports planifi\u00e9s vous permettent \u00e9galement d&#8217;exporter et d&#8217;analyser des donn\u00e9es sur les tickets, les t\u00e2ches et les projets. <\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-05a46ed elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"05a46ed\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-21c9090\" data-id=\"21c9090\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aa8c39f elementor-widget elementor-widget-heading\" data-id=\"aa8c39f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">La gestion des incidents<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b10c019 elementor-widget elementor-widget-text-editor\" data-id=\"b10c019\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Avec le logiciel ITSM de OneDesk, les clients ou les utilisateurs finaux g\u00e9n\u00e8rent des tickets par e-mail , portail, chat, formulaires, via des int\u00e9grations ou en personne. <\/p>\n<p>Activez les types de tickets uniques &#8211; probl\u00e8mes, <a href=\"https:\/\/onedesk.com\/features-index\/issue-tracking\/\">incidents<\/a> , demandes de service ou toute autre chose. Ensuite, cat\u00e9gorisez, hi\u00e9rarchisez et attribuez automatiquement les tickets en fonction du type ou d&#8217;autres conditions flexibles. Cr\u00e9ez des rapports ou affichez des analyses en temps r\u00e9el pour aider \u00e0 pr\u00e9venir de futurs incidents.<\/p>\n<p>Discutez en temps r\u00e9el avec votre \u00e9quipe ou vos clients pour diagnostiquer et r\u00e9soudre les incidents informatiques. <a href=\"https:\/\/onedesk.com\/nl\/videos\/aan-de-slag-tickets-overzicht\/\">Sur chaque ticket,<\/a> vous pouvez joindre des fichiers, cr\u00e9er des descriptions, lier des conversations, afficher l&#8217;historique des activit\u00e9s, enregistrer l&#8217;heure, etc.<\/p>\n<p>Activez plusieurs politiques SLA pour vous assurer que les incidents sont r\u00e9solus \u00e0 temps. Vous et votre \u00e9quipe pouvez \u00eatre avertis avant ou si un SLA est viol\u00e9.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-004638b\" data-id=\"004638b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-293ec23 elementor-widget elementor-widget-image\" data-id=\"293ec23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"568\" height=\"766\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Ticket-Types.webp\" class=\"attachment-medium_large size-medium_large wp-image-233126\" alt=\"syst\u00e8me de billetterie flexible\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Ticket-Types.webp 568w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Ticket-Types-222x300.webp 222w\" sizes=\"(max-width: 568px) 100vw, 568px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4d219c4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4d219c4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3bf854a\" data-id=\"3bf854a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-024accc elementor-widget elementor-widget-image\" data-id=\"024accc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"850\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies.webp\" class=\"attachment-large size-large wp-image-169464\" alt=\"r\u00e9ponses automatiques du service d&apos;assistance\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies.webp 1000w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies-300x255.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies-768x653.webp 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3deef8b\" data-id=\"3deef8b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3c9fc2d elementor-widget elementor-widget-heading\" data-id=\"3c9fc2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Gestion du changement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a1360f elementor-widget elementor-widget-text-editor\" data-id=\"4a1360f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>G\u00e9rez les tickets tout au long de leur flux de travail. La messagerie flexible dans la gestion <a href=\"https:\/\/onedesk.com\/fr\/logiciel-dassistance-2\/it-ticketing-software\/\">des services informatiques<\/a> OneDesk vous permet de tenir simultan\u00e9ment des conversations internes priv\u00e9es et des discussions s\u00e9par\u00e9es avec les clients sur le m\u00eame ticket.<\/p>\n<p>Cr\u00e9ez des sous-t\u00e2ches pour les tickets de gestion des modifications afin de cr\u00e9er un processus rationalis\u00e9 et efficace. Les sous- <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/sous-taches\/\">t\u00e2ches<\/a> sont des t\u00e2ches compl\u00e8tes qui peuvent \u00eatre hi\u00e9rarchis\u00e9es, affect\u00e9es et d\u00e9plac\u00e9es. Pourtant, ils restent \u00e9troitement li\u00e9s \u00e0 vos billets. <\/p>\n<p>Rationalisez les processus et fa\u00e7onnez votre propre flux de travail avec des types d&#8217;\u00e9l\u00e9ments configurables, des automatisations, des statuts de cycle de vie, des notifications, des mod\u00e8les d&#8217;e-mail, etc. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cbe834b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cbe834b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0b2ccfe\" data-id=\"0b2ccfe\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c0c899a elementor-widget elementor-widget-heading\" data-id=\"c0c899a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Gestion de projets de services informatiques<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b58ff66 elementor-widget elementor-widget-text-editor\" data-id=\"b58ff66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Planifiez vos projets, t\u00e2ches, co\u00fbts et calendrier dans OneDesk. Int\u00e9grez vos projets \u00e0 vos demandes ou s\u00e9parez-les. Des fonctionnalit\u00e9s de gestion de projet robustes telles que les <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/tableau-kanban\/\">tableaux Kanban<\/a> , les diagrammes de Gantt, les calendriers, la notation des t\u00e2ches, les relations li\u00e9es et les d\u00e9pendances des t\u00e2ches vous aident \u00e0 aller au-del\u00e0 des projets de services informatiques. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-09be237\" data-id=\"09be237\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bbae40d elementor-widget elementor-widget-image\" data-id=\"bbae40d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"487\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Calendar-Month-1024x487.webp\" class=\"attachment-large size-large wp-image-235480\" alt=\"vue mensuelle du calendrier\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Calendar-Month-1024x487.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Calendar-Month-300x143.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Calendar-Month-768x365.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Calendar-Month.webp 1090w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-44750c9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"44750c9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-52257e1\" data-id=\"52257e1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30092f0 elementor-widget elementor-widget-image\" data-id=\"30092f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"631\" height=\"619\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customer_user_communication.webp\" class=\"attachment-large size-large wp-image-231917\" alt=\"collaboration \u00e9quipe et client\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customer_user_communication.webp 631w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customer_user_communication-300x294.webp 300w\" sizes=\"(max-width: 631px) 100vw, 631px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3337799\" data-id=\"3337799\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3bfe721 elementor-widget elementor-widget-heading\" data-id=\"3bfe721\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Travaillez avec votre \u00e9quipe de gestion des services informatiques<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b8bc64 elementor-widget elementor-widget-text-editor\" data-id=\"6b8bc64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dans OneDesk, vous pouvez partager des projets avec toute l&#8217;\u00e9quipe, avec des membres sp\u00e9cifiques, ou les garder priv\u00e9s. Tout le monde voit ce qui les concerne et cela augmentera \u00e0 son tour l&#8217;efficacit\u00e9. Les outils de collaboration informatique int\u00e9gr\u00e9s vous permettent de collaborer en temps r\u00e9el avec des coll\u00e8gues tout en permettant des conversations fluides avec les clients. Vous pouvez \u00e9galement avoir une conversation priv\u00e9e exclusivement avec votre \u00e9quipe. Toutes les conversations peuvent \u00eatre li\u00e9es \u00e0 un ticket ou \u00e0 une t\u00e2che, permettant \u00e0 votre \u00e9quipe de travailler en contexte.&nbsp;<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9065bdd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9065bdd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-aaabf52\" data-id=\"aaabf52\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b5de33 elementor-widget elementor-widget-heading\" data-id=\"5b5de33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">ITSM mobile<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0aa62e elementor-widget elementor-widget-text-editor\" data-id=\"e0aa62e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Emportez votre OneDesk ITSM partout avec vous ! Notre application mobile se connecte \u00e0 votre compte OneDesk afin que vous puissiez:<\/p>\n<ul>\n<li>Acc\u00e9dez, cr\u00e9ez et r\u00e9pondez aux tickets d&#8217;assistance.<\/li>\n<li>Soyez averti des nouvelles affectations.<\/li>\n<li>Communiquez avec votre \u00e9quipe ou vos clients<\/li>\n<li>Journaliser le travail avec des minuteries et des feuilles de temps.<\/li>\n<li>Cr\u00e9ez de nouvelles t\u00e2ches et soumettez-les \u00e0 vos projets.<\/li>\n<li>Mettre \u00e0 jour le statut ou la progression des tickets ou des t\u00e2ches<\/li>\n<li>Joindre des fichiers ou ajouter des d\u00e9tails aux tickets ou aux t\u00e2ches<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6c643ab\" data-id=\"6c643ab\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64355e1 elementor-widget elementor-widget-image\" data-id=\"64355e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"730\" height=\"909\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/mobile_task_management.webp\" class=\"attachment-large size-large wp-image-234124\" alt=\"vue d\u00e9taill\u00e9e de la t\u00e2che mobile\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/mobile_task_management.webp 730w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/mobile_task_management-241x300.webp 241w\" sizes=\"(max-width: 730px) 100vw, 730px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-190679d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"190679d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d6c1e2c\" data-id=\"d6c1e2c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c36bcc5 elementor-widget elementor-widget-heading\" data-id=\"c36bcc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Fournissez des services informatiques \u00e0 vos clients ou utilisateurs finaux<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-49fe45b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"49fe45b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6173381\" data-id=\"6173381\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ab216ea elementor-widget elementor-widget-image\" data-id=\"ab216ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"498\" height=\"590\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/Live_Chat_Convo.png\" class=\"attachment-large size-large wp-image-233338\" alt=\"application de chat en direct\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/Live_Chat_Convo.png 498w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/Live_Chat_Convo-253x300.png 253w\" sizes=\"(max-width: 498px) 100vw, 498px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ccaa23c\" data-id=\"ccaa23c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-892eb42 elementor-widget elementor-widget-heading\" data-id=\"892eb42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Fournir des services de support informatique en direct<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1b3e36 elementor-widget elementor-widget-text-editor\" data-id=\"e1b3e36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk est un logiciel informatique complet et comprend plusieurs outils en libre-service pour vos clients. L&#8217;application de chat en direct permet aux clients de contacter votre \u00e9quipe en temps r\u00e9el. Les tickets peuvent \u00e9galement \u00eatre cr\u00e9\u00e9s \u00e0 partir du chat en direct. Lorsqu&#8217;un ticket est cr\u00e9\u00e9 \u00e0 partir d&#8217;un chat, l&#8217;historique des conversations est enregistr\u00e9. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-db5fe9b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"db5fe9b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-02617f3\" data-id=\"02617f3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4110a2e elementor-widget elementor-widget-heading\" data-id=\"4110a2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Portail informatique en libre-service<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cb278b elementor-widget elementor-widget-text-editor\" data-id=\"7cb278b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk comprend un <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/portail-clients\/\">portail de tickets informatiques<\/a> bas\u00e9 sur le Web con\u00e7u sp\u00e9cialement pour vos clients ou utilisateurs finaux. Les clients peuvent se connecter \u00e0 votre portail, ce qui leur permet de voir l&#8217;\u00e9tat des tickets, de signaler des probl\u00e8mes, de faire des suggestions et de recevoir des r\u00e9ponses. Il est important pour les \u00e9quipes informatiques de suivre la satisfaction des clients, et le portail de tickets informatiques vous permettra de r\u00e9pondre correctement aux demandes des clients. Le portail Web est enti\u00e8rement personnalisable &#8211; vous pouvez modifier l&#8217;apparence, les fonctionnalit\u00e9s, le comportement et les autorisations des clients.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-474c52f\" data-id=\"474c52f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-85b6cba elementor-widget elementor-widget-image\" data-id=\"85b6cba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"312\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/Customer-Support-Portal.webp\" class=\"attachment-large size-large wp-image-233829\" alt=\"application de portail d&apos;assistance\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/Customer-Support-Portal.webp 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/Customer-Support-Portal-300x195.webp 300w\" sizes=\"(max-width: 480px) 100vw, 480px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-57f9fe2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"57f9fe2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4e9fc7b\" data-id=\"4e9fc7b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3fcf687 elementor-widget elementor-widget-image\" data-id=\"3fcf687\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"471\" height=\"582\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/IT_Knowledgebase.webp\" class=\"attachment-large size-large wp-image-232756\" alt=\"Base de connaissances des services informatiques\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/IT_Knowledgebase.webp 471w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/IT_Knowledgebase-243x300.webp 243w\" sizes=\"(max-width: 471px) 100vw, 471px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c45e9f2\" data-id=\"c45e9f2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dce30ce elementor-widget elementor-widget-heading\" data-id=\"dce30ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Gagnez du temps avec la base de connaissances en libre-service <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb209f7 elementor-widget elementor-widget-text-editor\" data-id=\"eb209f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous r\u00e9pondez toujours aux m\u00eames questions sur les ports \u00e0 utiliser ou les probl\u00e8mes li\u00e9s au compte? Permettez aux clients de trouver rapidement les r\u00e9ponses en publiant des FAQ dans la <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/base-de-connaissances\/\">base de connaissances<\/a> . Augmentez la satisfaction client tout en r\u00e9duisant la charge de travail de votre \u00e9quipe d&#8217;assistance. Vos \u00e9quipes informatiques peuvent cr\u00e9er ces articles en fonction des questions fr\u00e9quentes qu&#8217;elles re\u00e7oivent afin de r\u00e9pondre rapidement aux besoins de vos clients.<\/p>\n<p>Vous pouvez \u00e9galement avoir plusieurs bases de connaissances, ce qui vous permet de cr\u00e9er une base de connaissances interne pour votre \u00e9quipe informatique. La base de connaissances interne est une source unique de v\u00e9rit\u00e9 pour les proc\u00e9dures et les services. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ff5cb09 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ff5cb09\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ce0e2cc\" data-id=\"ce0e2cc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74cca3d elementor-widget elementor-widget-heading\" data-id=\"74cca3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/onedesk.com\/signupfree\/\">Mettez en place la gestion de vos services informatiques et vos projets<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d64e38e elementor-widget elementor-widget-text-editor\" data-id=\"d64e38e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e9marrez un essai enti\u00e8rement gratuit de 14 jours et essayez OneDesk par vous-m\u00eame. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9bc5876 elementor-align-center elementor-widget elementor-widget-global elementor-global-239883 elementor-global-131872 elementor-widget-button\" data-id=\"9bc5876\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/fr\/inscription-gratuite\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-02083a8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"02083a8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cc03323\" data-id=\"cc03323\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-97b22a9 elementor-widget elementor-widget-heading\" data-id=\"97b22a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Regarder&nbsp;: Utiliser le logiciel OneDesk pour les services informatiques et les d\u00e9partements informatiques<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea299f3 elementor-tabs-view-vertical elementor-tabs-alignment-center elementor-widget elementor-widget-tabs\" data-id=\"ea299f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2451\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2451\" aria-expanded=\"false\">OneDesk pour les services informatiques externalis\u00e9s&gt;<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2452\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2452\" aria-expanded=\"false\">OneDesk pour les DSI des entreprises&gt;<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2451\" aria-expanded=\"false\">OneDesk pour les services informatiques externalis\u00e9s&gt;<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2451\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2451\" tabindex=\"0\" hidden=\"false\"><p><iframe title=\"Lecteur vid\u00e9o YouTube\" src=\"https:\/\/www.youtube.com\/embed\/9goxOtXJtlc\" width=\"560\" height=\"515\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2452\" aria-expanded=\"false\">OneDesk pour les DSI des entreprises&gt;<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2452\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2452\" tabindex=\"0\" hidden=\"hidden\"><p><iframe title=\"Lecteur vid\u00e9o YouTube\" src=\"https:\/\/www.youtube.com\/embed\/nAKKUC6YGc8\" width=\"560\" height=\"515\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-881954a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"881954a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8ef9f36\" data-id=\"8ef9f36\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aca2ef4 elementor-widget elementor-widget-heading\" data-id=\"aca2ef4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9couvrez comment d'autres soci\u00e9t\u00e9s de services informatiques utilisent OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fa1f24 uael-post__arrow-outside elementor-widget elementor-widget-uael-posts\" data-id=\"7fa1f24\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;card_slides_to_show&quot;:3,&quot;card_slides_to_show_tablet&quot;:2,&quot;card_slides_to_show_mobile&quot;:1}\" data-widget_type=\"uael-posts.card\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-post__header\">\n\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__body\">\n\t\t\t\n\t\t\n\t\t<div class=\"uael-post-grid uael-posts\" data-query-type=\"custom\" data-structure=\"carousel\" data-layout=\"\" data-page=\"60529\" data-skin=\"card\" data-filter-default=\"\" data-offset-top=\"30\" data-post_slider=\"{&quot;slidesToShow&quot;:3,&quot;slidesToScroll&quot;:1,&quot;autoplaySpeed&quot;:5000,&quot;autoplay&quot;:true,&quot;infinite&quot;:true,&quot;pauseOnHover&quot;:true,&quot;speed&quot;:500,&quot;arrows&quot;:true,&quot;dots&quot;:true,&quot;rtl&quot;:false,&quot;prevArrow&quot;:&quot;&lt;button type=\\&quot;button\\&quot; data-role=\\&quot;none\\&quot; class=\\&quot;slick-prev\\&quot; aria-label=\\&quot;Previous\\&quot; tabindex=\\&quot;0\\&quot; role=\\&quot;button\\&quot;&gt;&lt;i class=\\&quot;fa fa-angle-left\\&quot;&gt;&lt;\\\/i&gt;&lt;\\\/button&gt;&quot;,&quot;nextArrow&quot;:&quot;&lt;button type=\\&quot;button\\&quot; data-role=\\&quot;none\\&quot; class=\\&quot;slick-next\\&quot; aria-label=\\&quot;Next\\&quot; tabindex=\\&quot;0\\&quot; role=\\&quot;button\\&quot;&gt;&lt;i class=\\&quot;fa fa-angle-right\\&quot;&gt;&lt;\\\/i&gt;&lt;\\\/button&gt;&quot;,&quot;responsive&quot;:[{&quot;breakpoint&quot;:1024,&quot;settings&quot;:{&quot;slidesToShow&quot;:2,&quot;slidesToScroll&quot;:2}},{&quot;breakpoint&quot;:767,&quot;settings&quot;:{&quot;slidesToShow&quot;:1,&quot;slidesToScroll&quot;:1}}]}\" data-equal-height=\"\" data-post-count=\"2\">\n\n\t\t\t\t\t\t\t<div class=\"uael-post-grid__inner uael-post__columns-3 uael-post__columns-tablet-2 uael-post__columns-mobile-1\">\n\t\t\t\n<div class=\"uael-post-wrapper   4.-applications-industrielles \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-post__noimage\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\n\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/fr\/an-it-non-profit-passe-de-spiceworks-a-onedesk\/\" target=\"_self\">\n\t\t\t\tUne organisation informatique \u00e0 but non lucratif passe de Spiceworks \u00e0 OneDesk\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t<div class=\"uael-post__separator\"><\/div>\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\tIl existe de nombreuses solutions logicielles d&#8217;assistance disponibles sur le march\u00e9 aujourd&#8217;hui. La plupart de ces applications fournissent les fonctionnalit\u00e9s de base du service d&#8217;assistance, ...\t\t<\/div>\n\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/onedesk.com\/fr\/an-it-non-profit-passe-de-spiceworks-a-onedesk\/\" target=\"_self\" aria-labelledby=\"uael-post-242866\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-242866>En savoir plus \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   4.-applications-industrielles 6.-helpdesk-lab 7.-laboratoire-de-gestion-de-projet \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-post__noimage\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\n\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/fr\/comment-une-entreprise-dexternalisation-utilise-onedesk-pour-gerer-son-travail\/\" target=\"_self\">\n\t\t\t\tComment une entreprise d&#8217;externalisation informatique utilise OneDesk pour g\u00e9rer son travail\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t<div class=\"uael-post__separator\"><\/div>\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\tPour les entreprises \u00e9mergentes qui ne disposent pas de toutes les ressources pour embaucher leur propre \u00e9quipe informatique interne, il est logique d&#8217;externaliser leur gestion ...\t\t<\/div>\n\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/onedesk.com\/fr\/comment-une-entreprise-dexternalisation-utilise-onedesk-pour-gerer-son-travail\/\" target=\"_self\" aria-labelledby=\"uael-post-76455\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-76455>En savoir plus \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__footer\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Gestion des services informatiques et gestion de projets informatiques Les services informatiques internes et les entreprises informatiques externes utilisent OneDesk comme solution logicielle tout-en-un. 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