{"id":60755,"date":"2021-03-04T13:39:38","date_gmt":"2021-03-04T13:39:38","guid":{"rendered":"https:\/\/onedesk.com\/cas-dutilisation\/e-mail-au-ticket\/"},"modified":"2025-06-19T13:50:00","modified_gmt":"2025-06-19T13:50:00","slug":"e-mail-au-ticket","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/cas-dutilisation\/e-mail-au-ticket\/","title":{"rendered":"E-mail au ticket"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"60755\" class=\"elementor elementor-60755 elementor-52857\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb844d2 e-flex e-con-boxed e-con e-parent\" data-id=\"cb844d2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ca2727b e-con-full e-flex e-con e-child\" data-id=\"ca2727b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7abb76f elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"7abb76f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">OneDesk pour l'e-mail au ticket<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8637e9 elementor-widget__width-initial elementor-widget-widescreen__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f8637e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cr\u00e9ez automatiquement des tickets \u00e0 partir d&#8217;e-mails et am\u00e9liorez le flux de votre service d&#8217;assistance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb6d009 elementor-align-right elementor-mobile-align-center elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"cb6d009\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-grow\" href=\"https:\/\/onedesk.com\/signupfree\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscrivez-vous gratuitement<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d1e545 elementor-align-right elementor-widget-mobile__width-initial elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"1d1e545\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-grow\" href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir toutes les fonctionnalit\u00e9s<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7fc9335 e-con-full e-flex e-con e-child\" data-id=\"7fc9335\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af1a519 elementor-widget elementor-widget-image\" data-id=\"af1a519\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"612\" height=\"436\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Email-Ticketing-1.webp\" class=\"attachment-full size-full wp-image-266390\" alt=\"Flux de billetterie par e-mail\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Email-Ticketing-1.webp 612w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Email-Ticketing-1-300x214.webp 300w\" sizes=\"(max-width: 612px) 100vw, 612px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e1bf3b8 e-flex e-con-boxed e-con e-parent\" data-id=\"e1bf3b8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d1e86fd e-con-full e-flex e-con e-child\" data-id=\"d1e86fd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b962957 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"b962957\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Capturez vos billets par e-mail<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2295f49 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2295f49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cr\u00e9ez automatiquement des tickets dans OneDesk depuis une ou plusieurs bo\u00eetes de r\u00e9ception d&#8217;assistance. <a href=\"https:\/\/onedesk.com\/fr\/guide-de-flux-de-mails\/\">Connectez-vous directement \u00e0 votre bo\u00eete de r\u00e9ception<\/a> gr\u00e2ce \u00e0 l&#8217;int\u00e9gration. OneDesk commencera alors \u00e0 cr\u00e9er des tickets automatiquement \u00e0 mesure que les demandes des clients arriveront par e-mail. Vos r\u00e9ponses effectu\u00e9es depuis OneDesk sont envoy\u00e9es \u00e0 vos clients via votre propre e-mail.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eca9530 e-con-full e-flex e-con e-child\" data-id=\"eca9530\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d25499b elementor-widget elementor-widget-image\" data-id=\"d25499b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/email-to-ticket-1-300x300.png\" class=\"attachment-medium size-medium wp-image-142513\" alt=\"E-mail au ticket\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/email-to-ticket-1-300x300.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/email-to-ticket-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/email-to-ticket-1.png 512w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4eef974 e-flex e-con-boxed e-con e-parent\" data-id=\"4eef974\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-21effa6 e-con-full e-flex e-con e-child\" data-id=\"21effa6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e38b811 elementor-widget elementor-widget-image\" data-id=\"e38b811\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"589\" height=\"619\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/11\/Ticket-Details.png\" class=\"attachment-large size-large wp-image-243102\" alt=\"email ticket details\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/11\/Ticket-Details.png 589w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/11\/Ticket-Details-285x300.png 285w\" sizes=\"(max-width: 589px) 100vw, 589px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8fa4529 e-con-full e-flex e-con e-child\" data-id=\"8fa4529\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e612111 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"e612111\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Capture et flux de tickets faciles<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4718925 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4718925\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le flux <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/gestion-des-e-mails\/\">e-mail vers ticket<\/a> est facile pour vos clients et vos agents. Les clients envoient un e-mail \u00e0 votre bo\u00eete de r\u00e9ception d&#8217;assistance qui cr\u00e9e un ticket dans OneDesk. Toutes les informations n\u00e9cessaires sont captur\u00e9es et traduites dans le ticket &#8211; ligne d&#8217;objet, message, pi\u00e8ces jointes, ainsi que le nom et l&#8217;e-mail du client. Les agents peuvent alors r\u00e9pondre directement depuis OneDesk, tandis que vos clients re\u00e7oivent des mises \u00e0 jour dans leur bo\u00eete de r\u00e9ception. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-485e95c e-flex e-con-boxed e-con e-parent\" data-id=\"485e95c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8fc4050 e-con-full e-flex e-con e-child\" data-id=\"8fc4050\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ead5f85 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"ead5f85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Billets \u00e9lectroniques centralis\u00e9s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1c3056 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d1c3056\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk vous permet de cr\u00e9er diff\u00e9rents types de tickets enti\u00e8rement personnalisables, chacun avec sa propre adresse e-mail de cr\u00e9ation ind\u00e9pendante. Cela vous permet de diff\u00e9rencier les types de demandes de tickets et de les organiser de mani\u00e8re \u00e0 r\u00e9pondre aux besoins de votre organisation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54c5a2d e-con-full e-flex e-con e-child\" data-id=\"54c5a2d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59e811b elementor-widget elementor-widget-image\" data-id=\"59e811b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"995\" height=\"389\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Shared-Inbox-View.webp\" class=\"attachment-large size-large wp-image-236805\" alt=\"vue de la bo\u00eete de r\u00e9ception partag\u00e9e des services professionnels\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Shared-Inbox-View.webp 995w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Shared-Inbox-View-300x117.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Shared-Inbox-View-768x300.webp 768w\" sizes=\"(max-width: 995px) 100vw, 995px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5baeb8a e-flex e-con-boxed e-con e-parent\" data-id=\"5baeb8a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5d8d0eb e-con-full e-flex e-con e-child\" data-id=\"5d8d0eb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-084a3a1 elementor-widget elementor-widget-image\" data-id=\"084a3a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"805\" height=\"368\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Automation-Round-Robin-Assign.webp\" class=\"attachment-large size-large wp-image-236130\" alt=\"acheminer automatiquement les billets\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Automation-Round-Robin-Assign.webp 805w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Automation-Round-Robin-Assign-300x137.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Automation-Round-Robin-Assign-768x351.webp 768w\" sizes=\"(max-width: 805px) 100vw, 805px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-455d202 e-con-full e-flex e-con e-child\" data-id=\"455d202\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4cd7400 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"4cd7400\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Routage et tri automatique flexibles<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-862fb31 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"862fb31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lorsqu&#8217;un ticket est cr\u00e9\u00e9, <a href=\"https:\/\/onedesk.com\/fr\/idees-dautomatisation-du-service-dassistance\/\">des automatisations<\/a> peuvent \u00eatre appliqu\u00e9es pour r\u00e9pondre \u00e0 vos besoins de flux de travail. Par exemple, vous pouvez le configurer de sorte que lorsqu&#8217;une demande provient d&#8217;une organisation sp\u00e9cifique, elle soit automatiquement attribu\u00e9e par tour de r\u00f4le \u00e0 un membre de votre \u00e9quipe de support.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d519b2 e-flex e-con-boxed e-con e-parent\" data-id=\"5d519b2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ea8f8a6 e-con-full e-flex e-con e-child\" data-id=\"ea8f8a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31741f0 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"31741f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Collaborez sans effort <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b19d86d elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b19d86d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ne perdez jamais le contexte avec OneDesk. Les conversations sont jointes directement \u00e0 c\u00f4t\u00e9 des d\u00e9tails du ticket. @mentionnez simplement votre \u00e9quipe lorsque vous en avez besoin pour les connecter avec un client. Ou discutez des solutions en priv\u00e9 en cr\u00e9ant <a href=\"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrer-la-communication-avec-les-utilisateurs-equipes\/\">des messages internes<\/a> directement sur le m\u00eame ticket.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e08ea2c e-con-full e-flex e-con e-child\" data-id=\"e08ea2c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e31f49 elementor-widget elementor-widget-image\" data-id=\"1e31f49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"675\" height=\"337\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/issueChat2.webp\" class=\"attachment-large size-large wp-image-168922\" alt=\"La collaboration d&apos;\u00e9quipe\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/issueChat2.webp 675w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/issueChat2-300x150.webp 300w\" sizes=\"(max-width: 675px) 100vw, 675px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71106e2 e-flex e-con-boxed e-con e-parent\" data-id=\"71106e2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ecc4532 e-con-full e-flex e-con e-child\" data-id=\"ecc4532\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-090e8f2 elementor-widget elementor-widget-image\" data-id=\"090e8f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"544\" height=\"241\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss.png\" class=\"attachment-large size-large wp-image-59990\" alt=\"Ticketett\u00e2che\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss.png 544w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss-300x133.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss-255x113.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss-181x80.png 181w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss-90x40.png 90w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss-480x213.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss-500x222.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss-360x159.png 360w\" sizes=\"(max-width: 544px) 100vw, 544px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-243c7d8 e-con-full e-flex e-con e-child\" data-id=\"243c7d8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63e90a9 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"63e90a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sous-tickets ou t\u00e2ches<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f91d337 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f91d337\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous pouvez cr\u00e9er des sous- <a href=\"https:\/\/onedesk.com\/fr\/comprehension-sous-taches\/\">t\u00e2ches<\/a> ou des sous-tickets. Ceux-ci vous permettent de d\u00e9crire les \u00e9tapes n\u00e9cessaires pour parvenir \u00e0 une r\u00e9solution. Vous pouvez attribuer des t\u00e2ches \u00e0 d&#8217;autres services\/\u00e9quipes et collaborer avec eux pour r\u00e9soudre les probl\u00e8mes des clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ef45f2e e-flex e-con-boxed e-con e-parent\" data-id=\"ef45f2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bfe3355 e-con-full e-flex e-con e-child\" data-id=\"bfe3355\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba2341d elementor-widget elementor-widget-heading\" data-id=\"ba2341d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi OneDesk ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4cddd8 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c4cddd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk est une solution hautement \u00e9volutive, combinant <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/\">Help Desk et gestion de projet<\/a> dans une seule application. OneDesk vous permet de g\u00e9rer facilement des projets sans avoir \u00e0 acheter, apprendre, int\u00e9grer et basculer entre plusieurs applications.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ed8a992 e-con-full e-flex e-con e-child\" data-id=\"ed8a992\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d8a31de elementor-widget elementor-widget-image\" data-id=\"d8a31de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"537\" height=\"300\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/Untitled-1-537x300-1.png\" class=\"attachment-large size-large wp-image-130067\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/Untitled-1-537x300-1.png 537w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/Untitled-1-537x300-1-300x168.png 300w\" sizes=\"(max-width: 537px) 100vw, 537px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-840d4b8 e-flex e-con-boxed e-con e-parent\" data-id=\"840d4b8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-787fbe7 e-con-full e-flex e-con e-child\" data-id=\"787fbe7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8fe2e0 elementor-widget elementor-widget-heading\" data-id=\"f8fe2e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quemment pos\u00e9es sur l'envoi de tickets par e-mail<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12d5092 elementor-widget__width-initial elementor-widget-mobile__width-initial uael-faq-box-layout-yes align-at-left elementor-widget elementor-widget-uael-faq\" data-id=\"12d5092\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-197' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-accordion\" data-layout=\"accordion\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-76fb8d3\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-76fb8d3 uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-6a8a4fcc6dc31\">Qu'est-ce qu'un syst\u00e8me de ticketing par e-mail ?  <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Un syst\u00e8me de gestion des tickets par e-mail transforme les e-mails en tickets. Les tickets facilitent le suivi et la gestion des e-mails. Les syst\u00e8mes de gestion des tickets par e-mail comme OneDesk vous permettent d'attribuer des tickets, de suivre leur statut et d'automatiser les processus.    <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a95e1d4 e-flex e-con-boxed e-con e-parent\" data-id=\"a95e1d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-66cd2e3 e-con-full e-flex e-con e-child\" data-id=\"66cd2e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c80516 elementor-widget elementor-widget-heading\" data-id=\"7c80516\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Commencez gratuitement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3d0399 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d3d0399\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00c9valuez OneDesk par vous-m\u00eame avec notre essai enti\u00e8rement gratuit de 14 jours.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0ecac1 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"a0ecac1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/onedesk.com\/signupfree\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Commencez gratuitement<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a8aa6fb e-con-full e-flex e-con e-child\" data-id=\"a8aa6fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7dc132e elementor-widget elementor-widget-image\" data-id=\"7dc132e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"398\" height=\"215\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png\" class=\"attachment-large size-large wp-image-255542\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png 398w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket-300x162.png 300w\" sizes=\"(max-width: 398px) 100vw, 398px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba0cdad e-flex e-con-boxed e-con e-parent\" data-id=\"ba0cdad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-153737a e-con-full e-flex e-con e-child\" data-id=\"153737a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69c8f58 elementor-widget elementor-widget-heading\" data-id=\"69c8f58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">En savoir plus sur la billetterie par e-mail sur le blog OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a0e42a elementor-widget elementor-widget-uael-posts\" data-id=\"2a0e42a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;card_slides_to_show&quot;:3,&quot;card_slides_to_show_tablet&quot;:2,&quot;card_slides_to_show_mobile&quot;:1,&quot;card_show_filters&quot;:&quot;no&quot;}\" data-widget_type=\"uael-posts.card\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-post__header\">\n\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__body\">\n\t\t\t\n\t\t\n\t\t<div class=\"uael-post-grid uael-posts\" data-query-type=\"custom\" data-structure=\"masonry\" data-layout=\"masonry\" data-page=\"60755\" data-skin=\"card\" data-filter-default=\"\" data-offset-top=\"30\" >\n\n\t\t\t\t\t\t\t<div class=\"uael-post-grid__inner uael-post__columns-3 uael-post__columns-tablet-2 uael-post__columns-mobile-1 uael-post-masonry\">\n\t\t\t\n<div class=\"uael-post-wrapper   4.-applications-industrielles \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-post__noimage\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\n\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/fr\/idees-dautomatisation-du-service-dassistance\/\" target=\"_self\">\n\t\t\t\tMeilleures id\u00e9es d&#8217;automatisation du service d&#8217;assistance\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t<div class=\"uael-post__separator\"><\/div>\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\tQu&#8217;est-ce que l&#8217;automatisation du service d&#8217;assistance\u00a0? Les automatisations sont des r\u00e8gles que vous pouvez configurer dans votre syst\u00e8me d&#8217;assistance et qui effectuent des actions au ...\t\t<\/div>\n\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/onedesk.com\/fr\/idees-dautomatisation-du-service-dassistance\/\" target=\"_self\" aria-labelledby=\"uael-post-248075\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-248075>En savoir plus \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   4.-applications-industrielles 6.-helpdesk-lab \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-post__noimage\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\n\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/fr\/comment-une-entreprise-daudiovisuel-utilise-lemail-pour-creer-des-tickets-sur-onedesk\/\" target=\"_self\">\n\t\t\t\tComment une entreprise audiovisuelle utilise le courrier \u00e9lectronique pour cr\u00e9er des tickets sur OneDesk\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t<div class=\"uael-post__separator\"><\/div>\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\tLa maintenance est un concept commun \u00e0 presque toutes les industries et entreprises. 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Inscrivez-vous gratuitement Voir toutes les fonctionnalit\u00e9s Capturez vos billets par e-mail Cr\u00e9ez automatiquement des tickets dans OneDesk depuis une ou plusieurs bo\u00eetes de r\u00e9ception d&#8217;assistance. Connectez-vous directement \u00e0 votre bo\u00eete de r\u00e9ception gr\u00e2ce \u00e0 l&#8217;int\u00e9gration. 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