{"id":60758,"date":"2021-03-04T13:39:39","date_gmt":"2021-03-04T13:39:39","guid":{"rendered":"https:\/\/onedesk.com\/cas-dutilisation\/gerer-projets-support-clients\/"},"modified":"2023-09-27T16:01:00","modified_gmt":"2023-09-27T16:01:00","slug":"gerer-projets-support-clients","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/cas-dutilisation\/gerer-projets-support-clients\/","title":{"rendered":"G\u00e9rer les projets et soutenir les clients"},"content":{"rendered":"\t\t
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G\u00e9rer les projets et soutenir les clients avec OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Collaborez sur des projets et servez les clients \u00e0 partir d\u2019une seule plateforme. OneDesk combine \u00e0 la fois les capacit\u00e9s de service d’assistance et de gestion de projet dans une seule application.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Pourquoi OneDesk pour la gestion de projet ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/h2>\n

Travaillez avec vos clients sur leurs projets<\/h2>\n
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Conservez TOUTES vos donn\u00e9es au m\u00eame endroit<\/h3>\n<\/p>\n

Maintenez une source consolid\u00e9e de travail client. Automatisez les mises \u00e0 jour du statut des clients pour les tickets et les projets.<\/p>\n<\/p>\n

Prenez en compte TOUTES vos activit\u00e9s de service client<\/h3>\n<\/p>\n

Travaillez sur des projets pour vos clients. Soutenez-les via des tickets et un chat en direct. Voir tous ces travaux r\u00e9alis\u00e9s et rapport\u00e9s en un seul endroit.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Fournir un support client post-projet<\/h3>\n<\/p>\n

Continuez \u00e0 soutenir les clients apr\u00e8s la fin de leur projet. Entretenez de bonnes relations et offrez-leur des services de soutien suppl\u00e9mentaires.<\/p>\n

<\/h3>\n

Un seul endroit o\u00f9 les clients peuvent interagir avec vous<\/h3>\n<\/p>\n

Les clients peuvent interagir avec vous par e-mail, messagerie et portail client, le tout \u00e0 partir d’une seule plateforme.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Des flux de travail plus fluides entre les d\u00e9partements\u2026 et les clients<\/h2>\n<\/p>\n
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Gardez tout dans son contexte<\/h3>\n<\/p>\n

R\u00e9duisez les r\u00e9unions interfonctionnelles en gardant les conversations internes parall\u00e8lement aux r\u00e9ponses des clients. Pas besoin d’e-mails de mise \u00e0 jour constante de l’\u00e9tat entre les ventes, le support, l’ing\u00e9nierie et l’informatique.<\/p>\n<\/p>\n

Flux de travail efficaces<\/h3>\n<\/p>\n

R\u00e9duisez le travail en double en convertissant les tickets en articles, probl\u00e8mes, t\u00e2ches ou projets entiers.<\/p>\n<\/p>\n

Automatisez le travail r\u00e9p\u00e9titif<\/h3>\n<\/p>\n

Automatisez l’attribution du travail \u00e0 votre \u00e9quipe pendant le cycle de vie d’un projet. Personnalisez l’ensemble de votre flux de travail pour gagner du temps.<\/p>\n<\/p>\n

Garder tout le monde sur la m\u00eame longueur d’onde<\/h3>\n<\/p>\n

Informez automatiquement votre \u00e9quipe de l’avancement et des changements du projet. Alertez les membres de l’\u00e9quipe sp\u00e9cifiques et liez les projets qui sont li\u00e9s.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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<\/h2>\n

Une plateforme pour tout<\/h2>\n<\/p>\n
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OneDesk est une combinaison de HelpDesk et de gestion de projet dans une seule application. Pas de basculement entre diff\u00e9rentes plates-formes pour diff\u00e9rents services, et vous pouvez discuter avec vos \u00e9quipes internes et vos clients externes en temps r\u00e9el depuis n’importe o\u00f9. OneDesk vous permet de g\u00e9rer facilement des projets sans avoir \u00e0 acheter, apprendre, int\u00e9grer et basculer entre plusieurs applications.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

G\u00e9rer les projets et soutenir les clients avec OneDesk Collaborez sur des projets et servez les clients \u00e0 partir d\u2019une seule plateforme. OneDesk combine \u00e0 la fois les capacit\u00e9s de service d’assistance et de gestion de projet dans une seule application. Sign up free! Pourquoi OneDesk pour la gestion de projet ? Travaillez avec vos […]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":60510,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-60758","page","type-page","status-publish","hentry"],"yoast_head":"\nG\u00e9rer les projets et soutenir les clients | Service d'assistance et gestion de projet<\/title>\n<meta name=\"description\" content=\"G\u00e9rez les projets et soutenez les clients avec le service d'assistance et le logiciel de gestion de projet OneDesk. En savoir plus sur les possibilit\u00e9s avec OneDesk.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/fr\/cas-dutilisation\/gerer-projets-support-clients\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"G\u00e9rer les projets et soutenir les clients | Service d'assistance et gestion de projet\" \/>\n<meta property=\"og:description\" content=\"G\u00e9rez les projets et soutenez les clients avec le service d'assistance et le logiciel de gestion de projet OneDesk. 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