{"id":60854,"date":"2021-03-04T14:21:47","date_gmt":"2021-03-04T14:21:47","guid":{"rendered":"https:\/\/onedesk.com\/taille-de-lentreprise\/smb\/"},"modified":"2023-09-27T16:37:48","modified_gmt":"2023-09-27T16:37:48","slug":"smb","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/taille-de-lentreprise\/smb\/","title":{"rendered":"PME"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"60854\" class=\"elementor elementor-60854 elementor-52526\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-36c8b4b3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"36c8b4b3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-251ee788\" data-id=\"251ee788\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7cd2161 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7cd2161\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-49c3b4a\" data-id=\"49c3b4a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-851a6f6 elementor-widget elementor-widget-heading\" data-id=\"851a6f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OneDesk pour les petites et moyennes entreprises (PME)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c77911 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7c77911\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fdbbe01\" data-id=\"fdbbe01\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fdb04ef elementor-widget elementor-widget-text-editor\" data-id=\"fdb04ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<\/p>\n<p>Planifiez des projets d\u00e9taill\u00e9s et fournissez un support automatis\u00e9 avec une plate-forme puissante<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bc8dc77 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bc8dc77\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7570d70\" data-id=\"7570d70\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0e1f5df elementor-align-center elementor-widget elementor-widget-global elementor-global-239883 elementor-global-131872 elementor-widget-button\" data-id=\"0e1f5df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/fr\/inscription-gratuite\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5203209 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5203209\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0630e28\" data-id=\"0630e28\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dc510d1 elementor-widget elementor-widget-image\" data-id=\"dc510d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-artem-beliaikin-929245-1024x683.jpg\" class=\"attachment-large size-large wp-image-129434\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-artem-beliaikin-929245-1024x683.jpg 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-artem-beliaikin-929245-300x200.jpg 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-artem-beliaikin-929245-768x512.jpg 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-artem-beliaikin-929245-1536x1024.jpg 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-artem-beliaikin-929245-2048x1365.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fae1f24 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fae1f24\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-18500a7\" data-id=\"18500a7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fcce863 elementor-widget elementor-widget-spacer\" data-id=\"fcce863\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-686c409 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"686c409\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-52c94c4\" data-id=\"52c94c4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aee5b32 elementor-widget elementor-widget-heading\" data-id=\"aee5b32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi OneDesk pour les PME ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-abf9254 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"abf9254\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4587c21\" data-id=\"4587c21\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e4f4de1 elementor-widget elementor-widget-spacer\" data-id=\"e4f4de1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6e60d79 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6e60d79\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-748a75f\" data-id=\"748a75f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7285984 elementor-widget elementor-widget-text-editor\" data-id=\"7285984\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2> <\/h2>\n<h2> <\/h2>\n<h2>Tous vos besoins en un seul endroit<\/h2>\n<\/p>\n<p>OneDesk est un logiciel en ligne puissant qui vous permet de fournir une assistance personnalis\u00e9e \u00e0 vos clients et de planifier des projets d\u00e9taill\u00e9s en automatisant votre flux de travail. G\u00e9rez vos tickets, projets, utilisateurs et clients sur une plateforme centralis\u00e9e.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-96cc011\" data-id=\"96cc011\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c0f02a4 elementor-widget elementor-widget-image\" data-id=\"c0f02a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-mentatdgt-1569076-1024x683.jpg\" class=\"attachment-large size-large wp-image-129450\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-mentatdgt-1569076-1024x683.jpg 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-mentatdgt-1569076-300x200.jpg 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-mentatdgt-1569076-768x512.jpg 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-mentatdgt-1569076-1536x1025.jpg 1536w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2455e52 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2455e52\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-998afd9\" data-id=\"998afd9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f16ea29 elementor-widget elementor-widget-spacer\" data-id=\"f16ea29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6ecbe20 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6ecbe20\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-438dc9b\" data-id=\"438dc9b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e22e3b7 elementor-widget elementor-widget-image\" data-id=\"e22e3b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-ilya-klimenko-3844565-1024x683.jpg\" class=\"attachment-large size-large wp-image-129467\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-ilya-klimenko-3844565-1024x683.jpg 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-ilya-klimenko-3844565-300x200.jpg 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-ilya-klimenko-3844565-768x512.jpg 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-ilya-klimenko-3844565-1536x1024.jpg 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-ilya-klimenko-3844565-2048x1365.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1b888a6\" data-id=\"1b888a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-14f615d elementor-widget elementor-widget-text-editor\" data-id=\"14f615d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2> <\/h2>\n<h2>Utilis\u00e9 par des entreprises du monde entier<\/h2>\n<\/p>\n<blockquote class=\"blockquote-1 hide-animation fadeIn\"><p>\u00ab&nbsp;La possibilit\u00e9 de l&#8217;int\u00e9grer de mani\u00e8re transparente et de le personnaliser a \u00e9t\u00e9 l&#8217;un des premiers facteurs d\u00e9terminants dans la d\u00e9cision d&#8217;opter pour OneDesk.&nbsp;\u00bb<\/p><\/blockquote>\n<p>Stephen Duane, fondateur et PDG de The Freelance Firm<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f229ea0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f229ea0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f4da762\" data-id=\"f4da762\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-470c8e8 elementor-widget elementor-widget-spacer\" data-id=\"470c8e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fee44c9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fee44c9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-423e5ff\" data-id=\"423e5ff\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b6d92e1 elementor-widget elementor-widget-heading\" data-id=\"b6d92e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Suite de fonctionnalit\u00e9s de OneDesk pour les PME<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-70280d8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"70280d8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2827511\" data-id=\"2827511\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7269f25 elementor-widget elementor-widget-spacer\" data-id=\"7269f25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-065a1cb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"065a1cb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-55173a4\" data-id=\"55173a4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-80a93b0 elementor-widget elementor-widget-text-editor\" data-id=\"80a93b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2> <\/h2>\n<h2 class=\"tour-content-title tour-title-0\">S\u00e9curit\u00e9 et conformit\u00e9<\/h2>\n<\/p>\n<div class=\"tour-content-0\">\n<ul>\n<li>Fournissez un acc\u00e8s bas\u00e9 sur les r\u00f4les aux utilisateurs pour restreindre leurs activit\u00e9s au sein du syst\u00e8me.<\/li>\n<li>Cr\u00e9ez des structures de projet et de portefeuille pour organiser vos tickets et vos t\u00e2ches, et accordez \u00e0 chaque \u00e9quipe l&#8217;acc\u00e8s aux donn\u00e9es dont elle a besoin.<\/li>\n<li>Activez l&#8217;authentification unique pour permettre aux utilisateurs et aux clients de se connecter avec les informations d&#8217;identification existantes. <\/li>\n<li>Limitez ce que vos clients peuvent suivre en fonction de l&#8217;autorisation que vous fournissez. En savoir plus sur notre <a href=\"https:\/\/onedesk.com\/fr\/politique-de-confidentialite\/\">politique de confidentialit\u00e9.<\/a><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5caa861\" data-id=\"5caa861\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5c23aaa elementor-widget elementor-widget-image\" data-id=\"5c23aaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"333\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/kaleidico-3V8xo5Gbusk-unsplash-500x333-1.jpg\" class=\"attachment-large size-large wp-image-129478\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/kaleidico-3V8xo5Gbusk-unsplash-500x333-1.jpg 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/kaleidico-3V8xo5Gbusk-unsplash-500x333-1-300x200.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a29eaef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a29eaef\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-214de40\" data-id=\"214de40\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d29780a elementor-widget elementor-widget-spacer\" data-id=\"d29780a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4f10ddd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4f10ddd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-234dcf2\" data-id=\"234dcf2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-beec749 elementor-widget elementor-widget-image\" data-id=\"beec749\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"900\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-anthony-shkraba-5467586-600x900-1.jpg\" class=\"attachment-large size-large wp-image-129500\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-anthony-shkraba-5467586-600x900-1.jpg 600w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-anthony-shkraba-5467586-600x900-1-200x300.jpg 200w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-afa43b8\" data-id=\"afa43b8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-762349f elementor-widget elementor-widget-text-editor\" data-id=\"762349f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"tour-content-title tour-title-1\">Rationalisez le support client<\/h2>\n<div class=\"tour-content-1\">\n<h3> <\/h3>\n<h3>Support omnicanal<\/h3>\n<p>OneDesk capture vos tickets d&#8217;assistance de plusieurs canaux dans une seule vue unifi\u00e9e.<\/p>\n<ul>\n<li>Capturez automatiquement les tickets \u00e0 partir des e-mails.<\/li>\n<li>Utilisez des formulaires Web personnalis\u00e9s pour r\u00e9pondre \u00e0 plusieurs types de demandes.<\/li>\n<li>Activez les int\u00e9grations d&#8217;applications pour g\u00e9n\u00e9rer des tickets.<\/li>\n<li>Cr\u00e9ez des tickets directement \u00e0 partir des conversations des clients.<\/li>\n<\/ul>\n<h3>Assistance automatis\u00e9e<\/h3>\n<p>R\u00e9duisez le travail manuel en automatisant le flux de tickets dans le syst\u00e8me.<\/p>\n<ul>\n<li>Acheminer les tickets vers les \u00e9quipes, les projets et les utilisateurs individuels appropri\u00e9s<\/li>\n<li>Donnez la priorit\u00e9 aux billets de 1 \u00e0 5 \u00e9toiles en fonction de l&#8217;urgence de la demande.<\/li>\n<li>Configurez les r\u00e9ponses BOT pour automatiser les r\u00e9ponses aux clients.<\/li>\n<li>R\u00e9pondez aux clients sur leurs canaux pr\u00e9f\u00e9r\u00e9s.<\/li>\n<\/ul>\n<h3>Gestion des SLA<\/h3>\n<p>Les SLA vous aident \u00e0 d\u00e9finir les attentes des clients en mati\u00e8re de temps de r\u00e9ponse et \u00e0 mesurer les performances de votre \u00e9quipe.<\/p>\n<ul>\n<li>D\u00e9finissez des attentes claires concernant la r\u00e9ponse des tickets et le temps de r\u00e9solution afin que les agents soient inform\u00e9s des d\u00e9lais.<\/li>\n<li>R\u00e9partissez la charge de travail ou ajoutez plus de membres de l&#8217;\u00e9quipe pour que tout le monde reste productif.<\/li>\n<li>Cr\u00e9ez des rappels automatiques pour les escalades lorsque les SLA ne sont pas respect\u00e9s \u00e0 temps.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e4177e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e4177e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3ac6b3d\" data-id=\"3ac6b3d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ae363dd elementor-widget elementor-widget-spacer\" data-id=\"ae363dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-01cc1b2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"01cc1b2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-be86762\" data-id=\"be86762\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-515d853 elementor-widget elementor-widget-text-editor\" data-id=\"515d853\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"tour-content-title tour-title-2\">Planifier des projets d\u00e9taill\u00e9s<\/h2>\n<div class=\"tour-content-2\">\n<h3> <\/h3>\n<h3>Projets de planification<\/h3>\n<p>OneDesk vous permet de planifier des projets d\u00e9taill\u00e9s du d\u00e9but \u00e0 la fin.<\/p>\n<ul>\n<li>Placez les projets dans des portefeuilles et stockez toutes vos informations en un seul endroit.<\/li>\n<li>D\u00e9composez vos projets en listes de t\u00e2ches simples.<\/li>\n<li>Attribuez des projets \u00e0 des \u00e9quipes internes ou externes et \u00e0 des membres individuels de l&#8217;\u00e9quipe.<\/li>\n<li>Planifiez les dates et les co\u00fbts planifi\u00e9s pour chaque t\u00e2che afin de g\u00e9rer les budgets et les heures du projet.<\/li>\n<li>Clonez vos projets pour avoir les m\u00eames processus en place \u00e0 chaque fois.<\/li>\n<\/ul>\n<h3>Calendrier des projets, calendriers du portefeuille<\/h3>\n<p>La chronologie vous permet de visualiser votre travail du niveau de la t\u00e2che au niveau du portefeuille.<\/p>\n<ul>\n<li>Le diagramme de Gantt de OneDesk vous permet de suivre plusieurs projets jusqu&#8217;au niveau des t\u00e2ches.<\/li>\n<li>Comparez le temps planifi\u00e9 au temps r\u00e9el enregistr\u00e9 par les membres de votre \u00e9quipe.<\/li>\n<li>Liez les t\u00e2ches ensemble pour cr\u00e9er une d\u00e9pendance de t\u00e2che.<\/li>\n<li>Faites glisser et d\u00e9posez les barres pour modifier la chronologie de votre projet.<\/li>\n<li>Ajoutez des contraintes de date pour emp\u00eacher la planification des t\u00e2ches \u00e0 une date ult\u00e9rieure.<\/li>\n<\/ul>\n<h3>Suivre l&#8217;avancement du projet<\/h3>\n<p>Suivez l&#8217;avancement de votre projet et restez inform\u00e9 de tout changement dans le cycle du projet.<\/p>\n<ul>\n<li>Cr\u00e9ez des statuts de cycle de vie de projet pour identifier les \u00e9tapes de votre flux de travail.<\/li>\n<li>Automatisez les statuts du cycle de vie en fonction des r\u00e8gles que vous d\u00e9finissez.<\/li>\n<li>Configurez des messages automatis\u00e9s en fonction de l&#8217;\u00e9volution des statuts du cycle de vie.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f659049\" data-id=\"f659049\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9ad08d7 elementor-widget elementor-widget-image\" data-id=\"9ad08d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"900\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-karolina-grabowska-4491455-600x900-1.jpg\" class=\"attachment-large size-large wp-image-129533\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-karolina-grabowska-4491455-600x900-1.jpg 600w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-karolina-grabowska-4491455-600x900-1-200x300.jpg 200w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8782195 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8782195\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-da8cfbc\" data-id=\"da8cfbc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-beb795c elementor-widget elementor-widget-spacer\" data-id=\"beb795c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1f76b4f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1f76b4f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-45bae3c\" data-id=\"45bae3c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dcc3d82 elementor-widget elementor-widget-image\" data-id=\"dcc3d82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"1024\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-artem-podrez-5715858-576x1024-1.jpg\" class=\"attachment-large size-large wp-image-129511\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-artem-podrez-5715858-576x1024-1.jpg 576w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-artem-podrez-5715858-576x1024-1-169x300.jpg 169w\" sizes=\"(max-width: 576px) 100vw, 576px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-08860ea\" data-id=\"08860ea\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5403b02 elementor-widget elementor-widget-text-editor\" data-id=\"5403b02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"tour-content-title tour-title-3\">Faites \u00e9voluer vos op\u00e9rations<\/h2>\n<div class=\"tour-content-3\">\n<h3> <\/h3>\n<h3>Int\u00e9grations et API<\/h3>\n<p>Les capacit\u00e9s d&#8217;int\u00e9gration de OneDesk vous aident \u00e0 vous offrir plus de flexibilit\u00e9, de contr\u00f4le et d&#8217;automatisation sur vos processus.<\/p>\n<ul>\n<li>Utilisez l&#8217;authentification unique pour vous authentifier automatiquement aupr\u00e8s de votre fournisseur d&#8217;identit\u00e9 et d&#8217;acc\u00e8s.<\/li>\n<li>L&#8217;API publique permet aux d\u00e9veloppeurs d&#8217;acc\u00e9der aux fonctionnalit\u00e9s de la plate-forme par programmation.<\/li>\n<li>Connectez-vous avec des applications int\u00e9gr\u00e9es et rendez votre plate-forme plus compl\u00e8te.<\/li>\n<li>Utilisez le plugin Zapier pour vous connecter \u00e0 des applications Web suppl\u00e9mentaires.<\/li>\n<li>Int\u00e9grez vos t\u00e2ches OneDesk \u00e0 votre calendrier et restez au courant de votre travail.<\/li>\n<li>Capturez la communication client \u00e0 partir des plateformes de m\u00e9dias sociaux.<\/li>\n<li>Connectez le logiciel de comptabilit\u00e9 pour facturer les clients en fonction des feuilles de temps.<\/li>\n<\/ul>\n<h3>Automatisations de flux de travail<\/h3>\n<p>Automatisez le travail manuel et le support client en utilisant les automatisations de flux de travail de OneDesk.<\/p>\n<ul>\n<li>Attribuez automatiquement des tickets aux utilisateurs par round robin.<\/li>\n<li>Placez les tickets et les t\u00e2ches dans les projets et portefeuilles pertinents.<\/li>\n<li>Automatisez les statuts du cycle de vie des tickets, des t\u00e2ches et des projets.<\/li>\n<li>Configurez des rappels par e-mail pour les dates limites des projets, les r\u00e9unions, etc.<\/li>\n<li>R\u00e9solvez les tickets hautement prioritaires en les attribuant \u00e0 des membres experts de l&#8217;\u00e9quipe.<\/li>\n<\/ul>\n<h3>En libre service<\/h3>\n<p>Mettez en place une base de connaissances pour vos clients avec des r\u00e9ponses aux FAQ et r\u00e9duisez le nombre de tickets.<\/p>\n<ul>\n<li>Organisez les articles dans une hi\u00e9rarchie.<\/li>\n<li>Cr\u00e9ez des cat\u00e9gories parentes pour classer une large gamme de contenu en un seul endroit.<\/li>\n<li>Utilisez des cat\u00e9gories pour placer votre contenu dans des dossiers plus sp\u00e9cifiques.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2278d0d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2278d0d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fc8a7da\" data-id=\"fc8a7da\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5da62d0 elementor-widget elementor-widget-spacer\" data-id=\"5da62d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c83516d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c83516d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6f2b61f\" data-id=\"6f2b61f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a4d7365 elementor-widget elementor-widget-text-editor\" data-id=\"a4d7365\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"tour-content-title tour-title-4\">Contr\u00f4lez vos op\u00e9rations<\/h2>\n<div class=\"tour-content-4\">\n<h3> <\/h3>\n<h3>Rapports et analyses<\/h3>\n<p>Cr\u00e9ez des rapports personnalis\u00e9s bas\u00e9s sur des donn\u00e9es en temps r\u00e9el.<\/p>\n<ul>\n<li>Choisissez le type de rapport que vous souhaitez cr\u00e9er.<\/li>\n<li>Cr\u00e9ez des rapports personnalis\u00e9s avec des tableaux, des graphiques \u00e0 secteurs ou vos propres mod\u00e8les.<\/li>\n<li>Cr\u00e9ez des rapports sur les donn\u00e9es des tickets, des t\u00e2ches, des projets et des feuilles de temps.<\/li>\n<li>Planifiez la fr\u00e9quence des rapports sur une base quotidienne, hebdomadaire, mensuelle et annuelle.<\/li>\n<li>Envoyez des rapports par e-mail aux membres de l&#8217;\u00e9quipe et aux clients.<\/li>\n<\/ul>\n<h3>Prendre des d\u00e9cisions \u00e9clair\u00e9es<\/h3>\n<p>La vue du tableau de bord de OneDesk utilise des donn\u00e9es en temps r\u00e9el pour cr\u00e9er des tableaux et des graphiques afin de vous aider \u00e0 prendre des d\u00e9cisions plus \u00e9clair\u00e9es.<\/p>\n<ul>\n<li>Surveillez les graphiques \u00e0 barres en fonction de la charge de travail des membres de votre \u00e9quipe.<\/li>\n<li>Affichez des graphiques \u00e0 secteurs pour voir la source des \u00e9l\u00e9ments.<\/li>\n<li>Suivez vos principaux clients et organisations clientes.<\/li>\n<li>T\u00e9l\u00e9chargez tous les graphiques dans plusieurs formats: PNG, JPEG, PDF et SVG.<\/li>\n<\/ul>\n<h3>Suivez vos e-mails<\/h3>\n<p>Les param\u00e8tres de messagerie de OneDesk vous permettent de suivre tous vos e-mails entrants et sortants.<\/p>\n<ul>\n<li>Gardez une trace de tous vos e-mails entrants et sortants envoy\u00e9s ou re\u00e7us dans les 72 heures.<\/li>\n<li>Obtenez des informations d\u00e9taill\u00e9es sur vos e-mails entrants et sortants en v\u00e9rifiant le sujet, la date, le destinataire et l&#8217;\u00e9tat.<\/li>\n<li>Affichez les d\u00e9tails de l&#8217;e-mail pour obtenir plus d&#8217;informations sur les interactions.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8377624\" data-id=\"8377624\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-562e0b4 elementor-widget elementor-widget-image\" data-id=\"562e0b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"1024\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-artem-podrez-5716034-576x1024-1.jpg\" class=\"attachment-large size-large wp-image-129522\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-artem-podrez-5716034-576x1024-1.jpg 576w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-artem-podrez-5716034-576x1024-1-169x300.jpg 169w\" sizes=\"(max-width: 576px) 100vw, 576px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-694d230 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"694d230\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6e7a510\" data-id=\"6e7a510\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7c5468f elementor-widget elementor-widget-spacer\" data-id=\"7c5468f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-33a97c4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"33a97c4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3ff918e\" data-id=\"3ff918e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c89357 elementor-widget elementor-widget-image\" data-id=\"4c89357\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"900\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-tima-miroshnichenko-5685896-600x900-1.jpg\" class=\"attachment-large size-large wp-image-129566\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-tima-miroshnichenko-5685896-600x900-1.jpg 600w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-tima-miroshnichenko-5685896-600x900-1-200x300.jpg 200w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d07647b\" data-id=\"d07647b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f930cdc elementor-widget elementor-widget-text-editor\" data-id=\"f930cdc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"tour-content-title tour-title-5\">G\u00e9rer les \u00e9quipes et les d\u00e9partements<\/h2>\n<\/p>\n<div class=\"tour-content-5\">\n<h3>Communication d&#8217;\u00e9quipe \u00e0 grande \u00e9chelle<\/h3>\n<p>Collaborez avec les membres de votre \u00e9quipe et cr\u00e9ez un travail de qualit\u00e9. Les outils de communication de OneDesk unifient les interactions sur plusieurs canaux, vous aidant \u00e0 communiquer facilement avec tout le monde.<\/p>\n<ul>\n<li>Cr\u00e9ez des conversations directement \u00e0 partir de tickets et de t\u00e2ches, en utilisant l&#8217;interaction comme point de r\u00e9f\u00e9rence.<\/li>\n<li>Utilisez les r\u00e9ponses des clients et les messages internes pour mener des discussions s\u00e9par\u00e9es avec vos clients et les membres de votre \u00e9quipe.<\/li>\n<li>Transf\u00e9rez automatiquement votre e-mail d&#8217;assistance pour recevoir tous les e-mails dans Messenger de OneDesk.<\/li>\n<li>Utilisez Live Chat Messenger sur votre site Web pour r\u00e9pondre rapidement aux demandes des clients.<\/li>\n<li>Joindre des fichiers pour partager des documents avec les \u00e9quipes et les clients.<\/li>\n<li>Envoyez des e-mails \u00e0 l&#8217;\u00e9chelle de l&#8217;entreprise pour garder tout le monde au courant.<\/li>\n<li>Cr\u00e9ez des e-mails pour tous les clients afin de les informer des mises \u00e0 jour de l&#8217;entreprise.<\/li>\n<\/ul>\n<h3>\u00c9quilibrer la charge de travail<\/h3>\n<p>Obtenez une visibilit\u00e9 sur la charge de travail de votre \u00e9quipe et gardez tout le monde productif.<\/p>\n<ul>\n<li>Le tableau d&#8217;\u00e9tat de OneDesk vous offre une transparence sur la charge de travail des membres de votre \u00e9quipe.<\/li>\n<li>V\u00e9rifiez si le travail est uniform\u00e9ment r\u00e9parti entre les membres de votre \u00e9quipe.<\/li>\n<li>Faites glisser et d\u00e9posez les t\u00e2ches vers les membres de l&#8217;\u00e9quipe pour maintenir une charge de travail \u00e9quilibr\u00e9e.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0d8f54e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0d8f54e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-19a4a61\" data-id=\"19a4a61\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-84e4d32 elementor-widget elementor-widget-spacer\" data-id=\"84e4d32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b7ce4e5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b7ce4e5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-25f7e02\" data-id=\"25f7e02\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-356ff42 elementor-widget elementor-widget-text-editor\" data-id=\"356ff42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3> <\/h3>\n<h3>Suivre les feuilles de temps<\/h3>\n<\/p>\n<p>Gardez une trace des feuilles de temps de votre \u00e9quipe et g\u00e9rez mieux les heures de facturation de votre projet.<\/p>\n<ul>\n<li>Enregistrez l&#8217;heure en utilisant la fonction de minuterie ou en soumettant des feuilles de temps.<\/li>\n<li>Approuvez le travail consign\u00e9 par les membres de votre \u00e9quipe.<\/li>\n<li>Ajoutez des propri\u00e9t\u00e9s personnalis\u00e9es \u00e0 vos feuilles de temps.<\/li>\n<li>Configurez les propri\u00e9t\u00e9s qui apparaissent sur la feuille de temps.<\/li>\n<li>S\u00e9lectionnez les propri\u00e9t\u00e9s que les membres de votre \u00e9quipe doivent remplir dans les formulaires de feuille de temps.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-025f912\" data-id=\"025f912\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-614804a elementor-widget elementor-widget-image\" data-id=\"614804a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-amir-ghoorchiani-7540965-scaled.jpg\" class=\"attachment-large size-large wp-image-129600\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f5cd443 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f5cd443\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-87622b4\" data-id=\"87622b4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c52dd00 elementor-widget elementor-widget-spacer\" data-id=\"c52dd00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-93530b5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"93530b5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cd70a22\" data-id=\"cd70a22\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ff692e elementor-widget elementor-widget-image\" data-id=\"3ff692e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"900\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-polina-zimmerman-3747462-600x900-1.jpg\" class=\"attachment-large size-large wp-image-129544\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-polina-zimmerman-3747462-600x900-1.jpg 600w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-polina-zimmerman-3747462-600x900-1-200x300.jpg 200w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4c1fea3\" data-id=\"4c1fea3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b46ba20 elementor-widget elementor-widget-text-editor\" data-id=\"b46ba20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2> <\/h2>\n<h2> <\/h2>\n<h2 class=\"tour-content-title tour-title-6\">Am\u00e9liorez l&#8217;exp\u00e9rience client<\/h2>\n<div class=\"tour-content-6\">\n<h3>Portail Clients<\/h3>\n<\/p>\n<p>Le portail permet \u00e0 votre client de suivre les tickets et de discuter de la progression des tickets.<\/p>\n<ul>\n<li>Offrez une transparence totale \u00e0 vos processus.<\/li>\n<li>Affichez les propri\u00e9t\u00e9s du ticket telles que le pourcentage d&#8217;ach\u00e8vement, les dates de d\u00e9but et de fin, etc.<\/li>\n<li>Les clients peuvent cr\u00e9er des conversations et partager des fichiers directement \u00e0 partir du portail.<\/li>\n<\/ul>\n<h3>Syst\u00e8me CRM int\u00e9gr\u00e9<\/h3>\n<p>Stockez toutes vos informations de contact client dans une seule application.<\/p>\n<ul>\n<li>Organisez automatiquement les clients en fonction de leurs noms de domaine de messagerie.<\/li>\n<li>Consultez les fiches r\u00e9capitulatives des clients pour voir les informations essentielles.<\/li>\n<li>Cr\u00e9ez des champs personnalis\u00e9s pour inclure des informations client suppl\u00e9mentaires.<\/li>\n<li>Partagez des projets individuellement ou par des organisations clientes.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-24cccf4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"24cccf4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5130857\" data-id=\"5130857\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c4b90f6 elementor-widget elementor-widget-spacer\" data-id=\"c4b90f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-66edfbe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"66edfbe\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-caec898\" data-id=\"caec898\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d6206da elementor-widget elementor-widget-text-editor\" data-id=\"d6206da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2> <\/h2>\n<h2 class=\"tour-content-title tour-title-7\">OneDesk Mobile<\/h2>\n<\/p>\n<div class=\"tour-content-7\">\n<p>Emportez votre OneDesk avec vous lorsque vous n&#8217;\u00eates pas au bureau. OneDesk Mobile est disponible pour les utilisateurs IOS et Android.<\/p>\n<ul>\n<li>Acc\u00e9dez facilement \u00e0 votre travail depuis votre appareil.<\/li>\n<li>Cr\u00e9ez des tickets, des t\u00e2ches et d&#8217;autres \u00e9l\u00e9ments lorsque vous \u00eates en d\u00e9placement.<\/li>\n<li>Enregistrez l&#8217;heure de n&#8217;importe o\u00f9 et compl\u00e9tez facilement vos feuilles de temps.<\/li>\n<li>R\u00e9pondez aux messages des membres de l&#8217;\u00e9quipe interne et des clients.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6b92f39\" data-id=\"6b92f39\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3cc8b56 elementor-widget elementor-widget-image\" data-id=\"3cc8b56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"333\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-andrea-piacquadio-775091-500x333-1.jpg\" class=\"attachment-large size-large wp-image-129489\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-andrea-piacquadio-775091-500x333-1.jpg 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-andrea-piacquadio-775091-500x333-1-300x200.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ec244e9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ec244e9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1e5d6c7\" data-id=\"1e5d6c7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d1ad5e4 elementor-widget elementor-widget-spacer\" data-id=\"d1ad5e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-58dafd2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"58dafd2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4989cf1\" data-id=\"4989cf1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-de81655 elementor-widget elementor-widget-image\" data-id=\"de81655\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"327\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-skitterphoto-9660-500x327-1.jpg\" class=\"attachment-large size-large wp-image-129555\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-skitterphoto-9660-500x327-1.jpg 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-skitterphoto-9660-500x327-1-300x196.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9f43242\" data-id=\"9f43242\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a7a90a9 elementor-widget elementor-widget-text-editor\" data-id=\"a7a90a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2> <\/h2>\n<h2> <\/h2>\n<h2 class=\"tour-content-title tour-title-8\">Une solution \u00e9quitable et compl\u00e8te <\/h2>\n<div class=\"tour-content-8\">\n<p>OneDesk vous propose un forfait bas\u00e9 sur l&#8217;utilisateur, factur\u00e9 mensuellement ou annuellement. Tous les forfaits incluent la version compl\u00e8te de l&#8217;application avec un nombre illimit\u00e9 de projets et de clients. En savoir plus sur<a href=\"https:\/\/onedesk.com\/fr\/tarification-2\/\"> plans d&#8217;abonnement.<\/a><\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e77a9e6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e77a9e6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c6b31e\" data-id=\"5c6b31e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-60fa7bb elementor-widget elementor-widget-spacer\" data-id=\"60fa7bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f28d659 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f28d659\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fd9f85a\" data-id=\"fd9f85a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d46d1d7 elementor-widget elementor-widget-text-editor\" data-id=\"d46d1d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2> <\/h2>\n<h2> <\/h2>\n<h2 class=\"tour-content-title tour-title-9\">Pourquoi OneDesk ?<\/h2>\n<\/p>\n<div class=\"tour-content-9\">\n<p>OneDesk est une combinaison de HelpDesk et de gestion de projet dans une seule application. OneDesk vous permet de g\u00e9rer facilement des projets sans avoir \u00e0 acheter, apprendre, int\u00e9grer et basculer entre plusieurs applications.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d927489\" data-id=\"d927489\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b20e7b9 elementor-widget elementor-widget-image\" data-id=\"b20e7b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"334\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/tyler-franta-iusJ25iYu1c-unsplash-500x334-1.jpg\" class=\"attachment-large size-large wp-image-129577\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/tyler-franta-iusJ25iYu1c-unsplash-500x334-1.jpg 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/tyler-franta-iusJ25iYu1c-unsplash-500x334-1-300x200.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-950e5b6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"950e5b6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-666db01\" data-id=\"666db01\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-03db8fe elementor-widget elementor-widget-spacer\" data-id=\"03db8fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ba42b46 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ba42b46\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9e6d514\" data-id=\"9e6d514\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dee57cc elementor-align-center elementor-widget elementor-widget-global elementor-global-239883 elementor-global-131872 elementor-widget-button\" data-id=\"dee57cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/fr\/inscription-gratuite\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>OneDesk pour les petites et moyennes entreprises (PME) Planifiez des projets d\u00e9taill\u00e9s et fournissez un support automatis\u00e9 avec une plate-forme puissante Sign up free! Pourquoi OneDesk pour les PME ? Tous vos besoins en un seul endroit OneDesk est un logiciel en ligne puissant qui vous permet de fournir une assistance personnalis\u00e9e \u00e0 vos clients [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":60512,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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