{"id":60897,"date":"2021-03-04T14:43:24","date_gmt":"2021-03-04T14:43:24","guid":{"rendered":"https:\/\/onedesk.com\/integrer-avec-onedesk\/email-smtp\/"},"modified":"2023-09-27T17:26:59","modified_gmt":"2023-09-27T17:26:59","slug":"email-smtp","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/integrer-avec-onedesk\/email-smtp\/","title":{"rendered":"Courriel \/ SMTP"},"content":{"rendered":"\t\t
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Int\u00e9gration Email \/ SMTP avec Help Desk et logiciel de gestion de projet<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk int\u00e8gre un logiciel d’assistance et de gestion de projet \u00e0 votre serveur de messagerie IMAP et SMTP<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Connectez votre serveur Office 365, Google Workspace ou Gmail \u00e0 votre compte OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Gr\u00e2ce \u00e0 l’int\u00e9gration de la messagerie \u00e9lectronique, vous pouvez connecter le service d’assistance et le logiciel de gestion de projet de OneDesk \u00e0 IMAP et SMTP pour recevoir et envoyer des e-mails. Si votre fournisseur de messagerie est Office 365<\/a> ou Google,<\/a> vous pouvez vous connecter directement via OAuth ou App Password. De nouveaux e-mails seront cr\u00e9\u00e9s sous forme de tickets et vous pourrez envoyer des r\u00e9ponses dans OneDesk \u00e0 partir de votre propre serveur, le tout avec une configuration simple.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Connectez n'importe quel serveur de messagerie SMTP personnalis\u00e9<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Utiliser un autre fournisseur de messagerie ? Avec l’int\u00e9gration SMTP, vous pouvez envoyer vos e-mails en utilisant votre propre serveur de messagerie. De nouveaux tickets peuvent \u00eatre cr\u00e9\u00e9s via le transfert automatique. Vous pouvez envoyer des r\u00e9ponses en utilisant votre propre SMTP personnalis\u00e9. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Utilisez votre propre serveur de messagerie SMTP pour envoyer des e-mails<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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L’int\u00e9gration OneDesk Email\/SMTP utilise une infrastructure de messagerie robuste pour envoyer des e-mails en votre nom. Nous envoyons vos notifications de ticket, vos conversations et tous les autres e-mails en utilisant certains des partenaires de livraison d’e-mails les plus fiables au monde. Cependant, si vous souhaitez utiliser vos propres serveurs de messagerie pour envoyer votre courrier \u00e9lectronique de support technique, OneDesk fournit un connecteur SMTP que vous pouvez configurer dans votre compte OneDesk.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Comment connecter OneDesk \u00e0 votre serveur de messagerie SMTP<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Envoyer en utilisant votre propre serveur SMTP<\/strong><\/p>\n

Si vous g\u00e9rez votre propre serveur SMTP et pr\u00e9f\u00e9rez l’utiliser sur les serveurs de OneDesk, rendez-vous sur Administration<\/strong>> E-mails<\/strong>> Param\u00e8tres<\/strong>> Param\u00e8tres sortants<\/strong> . S\u00e9lectionnez l’option \u00ab Ajouter un e-mail sortant \u00bb et \u00ab Serveur SMTP personnalis\u00e9 \u00bb.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Remplissez simplement les champs obligatoires et cliquez sur \u00ab Valider et envoyer l’e-mail de test \u00bb. Si vous recevez l’e-mail, vous l’avez configur\u00e9 correctement.<\/p>\n

Quelques choses \u00e0 savoir sur cette fonctionnalit\u00e9 :<\/h6>\n
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  • Si vous utilisez votre propre serveur, nous ne serons pas en mesure de suivre vos e-mails sortants et de vous fournir des informations sur leur \u00e9tat de livraison. Vous devrez pour cela v\u00e9rifier vos propres enregistrements de serveur.<\/li>\n
  • Si vous avez mal configur\u00e9 votre serveur SMTP ou que votre serveur est indisponible, cela entra\u00eenera des pertes d’emails<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Connectez votre serveur de messagerie SMTP \u00e0 votre compte OneDesk Avec l’int\u00e9gration de messagerie \/ SMTP, vous pouvez connecter le service d’assistance et le logiciel de gestion de projet de OneDesk \u00e0 votre serveur de messagerie SMTP et envoyer vos e-mails \u00e0 l’aide de votre propre serveur de messagerie SMTP. Vous pouvez utiliser votre propre […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":60294,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-60897","page","type-page","status-publish","hentry"],"yoast_head":"\nInt\u00e9gration Email \/ SMTP | Logiciel d'assistance et de gestion de projet<\/title>\n<meta name=\"description\" content=\"L'int\u00e9gration E-mail \/ SMTP est disponible pour OneDesk Help Desk et Project Management Software. 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