{"id":61160,"date":"2021-03-05T16:45:34","date_gmt":"2021-03-05T16:45:34","guid":{"rendered":"https:\/\/onedesk.com\/commencer\/etape-5-collaborer\/"},"modified":"2021-03-10T18:39:26","modified_gmt":"2021-03-10T18:39:26","slug":"collaborer","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/collaborer\/","title":{"rendered":"\u00c9tape 5 – Collaborez"},"content":{"rendered":"

L’utilisation de OneDesk signifie que les conversations avec les membres de l’\u00e9quipe ou les clients ne sont jamais plus qu’un clic.<\/p>\n

Chez OneDesk, nous savons que la communication est souvent ce qui fait ou d\u00e9fait un projet r\u00e9ussi. Nous avons simplifi\u00e9 la collaboration avec les membres de votre \u00e9quipe et vos clients. Assurez-vous que tout le monde est toujours sur la m\u00eame page et assurez-vous de ne plus jamais avoir \u00e0 vous soucier des e-mails perdus, des tickets ou des t\u00e2ches oubli\u00e9es.<\/p>\n

Attribution d’utilisateurs et d’abonn\u00e9s<\/h3>\n

Le partage d’un projet avec un utilisateur ou une \u00e9quipe signifie qu’ils peuvent afficher et discuter des \u00e9l\u00e9ments qu’il contient. Suivre un \u00e9l\u00e9ment signifie que vous recevrez des notifications sur toute nouvelle discussion \u00e0 ce sujet. Les auteurs, les cessionnaires et les participants \u00e0 la discussion suivront automatiquement l’\u00e9l\u00e9ment.<\/p>\n

Le partage d’un projet avec un client ou une organisation cliente signifie qu’ils peuvent voir les \u00e9l\u00e9ments qu’il contient sur le portail client (cela d\u00e9pend \u00e9galement des param\u00e8tres de votre portail). Si vous ne partagez pas le projet avec eux, vous pouvez toujours partager des tickets individuels, des t\u00e2ches ou d’autres \u00e9l\u00e9ments avec vos clients.<\/p>\n

Pour partager un projet, ouvrez le menu du projet en haut \u00e0 gauche de la page et cliquez sur l’ic\u00f4ne \u00abPartager\u00bb \u00e0 c\u00f4t\u00e9 du projet. Vous pouvez ajouter des utilisateurs existants, de nouveaux utilisateurs, des clients ou des \u00e9quipes au projet.<\/p>\n

\"\"<\/p>\n

 <\/p>\n

Vous pouvez \u00e9galement attribuer un \u00e9l\u00e9ment \u00e0 un utilisateur ou \u00e0 une \u00e9quipe. Cela signifie qu’ils sont responsables de l’ex\u00e9cution de cette t\u00e2che ou de la r\u00e9solution du ticket. Pour attribuer, ouvrez les d\u00e9tails de l’\u00e9l\u00e9ment et ajoutez un ou plusieurs cessionnaires.<\/p>\n

 <\/p>\n

\"User<\/p>\n

 <\/p>\n

 <\/p>\n

Conversations, e-mails et notifications<\/h3>\n

Vous pouvez discuter des t\u00e2ches, des tickets et des projets avec vos co\u00e9quipiers et clients depuis l’application Web principale OneDesk, depuis l’application mobile, par e-mail, depuis la messagerie ou depuis le portail client. Les discussions sont captur\u00e9es et fil\u00e9es de mani\u00e8re transparente au fur et \u00e0 mesure que les r\u00e9ponses sont re\u00e7ues. Vous pouvez m\u00eame configurer des r\u00e9ponses automatiques pour prendre en charge les r\u00e9ponses standard. Puisque les conversations sont en temps r\u00e9el, vous accomplirez votre travail plus rapidement sans avoir besoin de recharger une page pour voir une r\u00e9ponse.
\n<\/b><\/p>\n

\"\"<\/p>\n

Pi\u00e8ces jointes<\/h3>\n

Partagez des pi\u00e8ces jointes avec les membres de votre \u00e9quipe directement sur n’importe quel \u00e9l\u00e9ment ou projet. Besoin de partager une aide visuelle, un document, un design ou une capture d’\u00e9cran? Attachez-le et tout le monde sur le projet a un acc\u00e8s instantan\u00e9. Vous pouvez m\u00eame joindre des \u00e9l\u00e9ments par e-mail, \u00e0 des conversations et m\u00eame dans le messager.<\/p>\n","protected":false},"excerpt":{"rendered":"

L’utilisation de OneDesk signifie que les conversations avec les membres de l’\u00e9quipe ou les clients ne sont jamais plus qu’un clic. Chez OneDesk, nous savons que la communication est souvent ce qui fait ou d\u00e9fait un projet r\u00e9ussi. Nous avons simplifi\u00e9 la collaboration avec les membres de votre \u00e9quipe et vos clients. Assurez-vous que tout […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-61160","page","type-page","status-publish","hentry"],"yoast_head":"\n\u00c9tape 5 - Collaborez - OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk est un logiciel de helpdesk et un logiciel de gestion de projet dans une seule application. 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