{"id":61165,"date":"2021-03-05T16:45:38","date_gmt":"2021-03-05T16:45:38","guid":{"rendered":"https:\/\/onedesk.com\/commencer\/concepts-de-base\/"},"modified":"2021-03-05T16:45:53","modified_gmt":"2021-03-05T16:45:53","slug":"concepts-de-base","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/concepts-de-base\/","title":{"rendered":"\u00c9tape 2 – Concepts de base"},"content":{"rendered":"

Les choses dans OneDesk<\/h2>\n

(\u00e9galement appel\u00e9 “Comment vos donn\u00e9es sont structur\u00e9es”)<\/h3>\n

Pour comprendre comment OneDesk organise vos affaires, vous n’avez besoin que de quelques concepts: Articles<\/em> , Projet<\/em> , et Portefeuilles<\/em> .<\/p>\n

    \n
  1. ITEMS – Les \u00e9l\u00e9ments de base que vous g\u00e9rez<\/strong>
    \nCe sont les \u00e9l\u00e9ments que vous g\u00e9rez et suivez, tels que T\u00e2ches<\/em> ou des billets<\/em> . Ils sont class\u00e9s sous Ticket, Fonctionnalit\u00e9s et T\u00e2ches. Vous pouvez \u00e9galement cr\u00e9er d’autres types si vous le souhaitez.<\/li>\n
  2. PROJETS – groupes d’items<\/strong>
    \nCeux-ci contiennent des collections d’articles. Ils repr\u00e9sentent des choses comme projets<\/em> et communiqu\u00e9s<\/em> , mais vous pouvez cr\u00e9er d’autres types de projets si n\u00e9cessaire. \u00c0 l’int\u00e9rieur des projets, vos \u00e9l\u00e9ments peuvent \u00eatre plac\u00e9s dans une structure de dossiers pour les garder organis\u00e9s.<\/li>\n
  3. PORTFOLIOS – groupes de PROJETS<\/strong>
    \nLes portefeuilles contiennent des projets. Utilisez-les pour organiser ensemble des projets ou des versions connexes. Vous pouvez imbriquer des \u00abportefeuilles\u00bb \u00e0 n’importe quelle profondeur et un projet peut appartenir \u00e0 plusieurs portefeuilles, ce qui vous permet de cr\u00e9er des structures tr\u00e8s flexibles.<\/li>\n<\/ol>\n

     <\/p>\n

    \"\"<\/p>\n

     <\/p>\n

     <\/p>\n

    Naviguer dans OneDesk<\/h2>\n

    OneDesk vous permet d’acc\u00e9der \u00e0 vos \u00e9l\u00e9ments et conteneurs de plusieurs mani\u00e8res. Pour naviguer en toute confiance, vous devez conna\u00eetre les S\u00e9lecteur de projet<\/em> , Vues<\/em> et Filtres<\/em> .<\/p>\n

     <\/p>\n

    \"\"1. PROJECT SELECTOR – Le niveau de la hi\u00e9rarchie de projet que vous regardez<\/strong>
    \nLorsque vous avez organis\u00e9 vos \u00e9l\u00e9ments en projets et vos projets en une structure, vous disposez d’une mani\u00e8re tr\u00e8s flexible de voir vos diff\u00e9rents projets. Le s\u00e9lecteur de projet dans le coin sup\u00e9rieur gauche de votre \u00e9cran vous permet de d\u00e9finir le niveau de hi\u00e9rarchie sur lequel vous souhaitez vous concentrer. Par exemple, si vous d\u00e9finissez votre port\u00e9e sur \u00abKrypton Portfolio\u00bb, vous verrez tous les PROJETS et ITEMS \u00e0 l’int\u00e9rieur de ce PORTFOLIO.<\/p>\n

     <\/p>\n

     <\/p>\n

     <\/p>\n

    \"\"2. APPLICATION – La cat\u00e9gorie des \u00e9l\u00e9ments et la mani\u00e8re dont vous souhaitez les afficher.<\/strong>
    \nLes applications sont des ic\u00f4nes situ\u00e9es dans la barre de gauche. Par exemple, la s\u00e9lection de \u00abt\u00e2ches\u00bb vous montrera votre application de t\u00e2ches o\u00f9 vous pouvez planifier et ex\u00e9cuter les t\u00e2ches de votre projet. La s\u00e9lection de tickets affichera votre application d’assistance, la s\u00e9lection d’utilisateurs affichera votre application d’utilisateurs, etc.<\/p>\n

    Dans chaque application, vous pouvez \u00e9galement s\u00e9lectionner la vue (voir ci-dessous).<\/p>\n

     <\/p>\n

     <\/p>\n

     <\/p>\n

     <\/p>\n

     <\/p>\n

     <\/p>\n

     <\/p>\n

    \"\" 3. VUES – Filtrer, regrouper et mettre en page les \u00e9l\u00e9ments trouv\u00e9s dans les applications<\/strong>
    \nLes vues se trouvent \u00e0 c\u00f4t\u00e9 de la barre d’application sur la gauche. Les vues standard incluent des mises en page telles que Tree, Flat, Gantt, Cards, Calendar, Roadmap et Dashboard, mais vous pouvez cr\u00e9er vos propres vues personnalis\u00e9es. OneDesk a des vues personnalis\u00e9es pr\u00e9-cr\u00e9\u00e9es comme \u00abMon Todo\u00bb et \u00abBo\u00eete de r\u00e9ception des t\u00e2ches\u00bb, que vous pouvez supprimer ou modifier. Cliquez sur l’ic\u00f4ne \u00e0 c\u00f4t\u00e9 de “MES VUES” pour cr\u00e9er votre propre vue, dans laquelle vous pouvez s\u00e9lectionner la mise en page, les filtres et le regroupement. Vous pouvez enregistrer et partager ces vues afin que tous les membres de votre entreprise puissent les utiliser. La visibilit\u00e9, l’ordre et le tri des colonnes peuvent \u00e9galement \u00eatre enregistr\u00e9s dans la vue.<\/p>\n

     <\/p>\n

     <\/p>\n

     <\/p>\n

     <\/p>\n

    PROJECT SELECTOR, APPLICATIONS et VIEWS fonctionnent ensemble pour vous donner un contr\u00f4le pr\u00e9cis sur ce que vous voulez regarder. Vous pouvez \u00e9galement RECHERCHER dans une vue par mot-cl\u00e9 ou ID de l’article<\/em> .<\/p>\n","protected":false},"excerpt":{"rendered":"

    Les choses dans OneDesk (\u00e9galement appel\u00e9 “Comment vos donn\u00e9es sont structur\u00e9es”) Pour comprendre comment OneDesk organise vos affaires, vous n’avez besoin que de quelques concepts: Articles , Projet , et Portefeuilles . ITEMS – Les \u00e9l\u00e9ments de base que vous g\u00e9rez Ce sont les \u00e9l\u00e9ments que vous g\u00e9rez et suivez, tels que T\u00e2ches ou des […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-61165","page","type-page","status-publish","hentry"],"yoast_head":"\n\u00c9tape 2 - Concepts de base - OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk est un logiciel de helpdesk et un logiciel de gestion de projet dans une seule application. 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