{"id":62954,"date":"2021-03-09T18:13:15","date_gmt":"2021-03-09T18:13:15","guid":{"rendered":"https:\/\/onedesk.com\/logiciel-dassistance\/logiciel-de-gestion-des-e-mails-clients\/"},"modified":"2023-09-27T17:27:51","modified_gmt":"2023-09-27T17:27:51","slug":"logiciel-de-gestion-des-e-mails-clients","status":"publish","type":"page","link":"https:\/\/onedesk.com\/fr\/logiciel-dassistance-2\/logiciel-de-gestion-des-e-mails-clients\/","title":{"rendered":"Logiciel de gestion des e-mails clients"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"62954\" class=\"elementor elementor-62954 elementor-47526\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2baaf92c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2baaf92c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2cd4b242\" data-id=\"2cd4b242\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f8b6166 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f8b6166\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cbad06c\" data-id=\"cbad06c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ca93a3 elementor-widget elementor-widget-heading\" data-id=\"3ca93a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Logiciel de gestion des e-mails clients<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-25b13fa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"25b13fa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7a28c8e\" data-id=\"7a28c8e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a5778a elementor-widget elementor-widget-heading\" data-id=\"4a5778a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Qu'est-ce qu'un logiciel de gestion des emails clients ?  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b8bd93 elementor-widget elementor-widget-text-editor\" data-id=\"6b8bd93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un logiciel de gestion de courrier \u00e9lectronique vous permet de mieux g\u00e9rer, suivre et r\u00e9pondre aux e-mails. Si vous recevez un volume \u00e9lev\u00e9 d\u2019e-mails clients ou g\u00e9rez plusieurs bo\u00eetes de r\u00e9ception, rester sur la bonne voie et organiser les r\u00e9ponses des clients peut devenir une t\u00e2che ardue. De plus, les bo\u00eetes de r\u00e9ception partag\u00e9es ne sont pas propices \u00e0 la collaboration. Les \u00e9quipes b\u00e9n\u00e9ficient du fait de rester inform\u00e9es et collaboratives sur les demandes des clients. Un logiciel de gestion des e-mails clients est con\u00e7u pour rationaliser le processus d&#8217;assistance.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f65afd4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f65afd4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1dab672\" data-id=\"1dab672\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a7d670 elementor-widget elementor-widget-heading\" data-id=\"3a7d670\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Fonctionnalit\u00e9s \u00e0 rechercher dans un logiciel de gestion de messagerie<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b9cb6c8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b9cb6c8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-4e0b587\" data-id=\"4e0b587\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a062b22 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"a062b22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-envelope-open\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tE-mail au ticket\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tCr\u00e9ez automatiquement des tickets \u00e0 partir du courrier \u00e9lectronique et capturez toutes les informations n\u00e9cessaires.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-9154c87\" data-id=\"9154c87\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f719247 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"f719247\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-exchange-alt\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDemandes centralis\u00e9es\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tRecueillez les demandes de plusieurs canaux en un seul endroit.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-6e60b8a\" data-id=\"6e60b8a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6053ae3 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"6053ae3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-robot\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tOutils d'automatisation\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tR\u00e9duisez les t\u00e2ches r\u00e9p\u00e9titives gr\u00e2ce \u00e0 l\u2019automatisation des flux de travail.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-2cc7085\" data-id=\"2cc7085\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a20f5b elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"7a20f5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-comments\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tLa collaboration d'\u00e9quipe\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tCollaborez et communiquez en temps r\u00e9el avec votre \u00e9quipe.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-e70c95a\" data-id=\"e70c95a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e5b6428 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"e5b6428\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-tasks\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tTableau de bord personnalis\u00e9\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAffichez les informations souhait\u00e9es comme vous le souhaitez.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-127d954 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"127d954\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6eac30e\" data-id=\"6eac30e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7af7b9b elementor-widget elementor-widget-heading\" data-id=\"7af7b9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">La gestion des e-mails clients est plus facile avec OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cb3845 elementor-widget elementor-widget-text-editor\" data-id=\"2cb3845\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk combine le service d&#8217;assistance et la gestion de projet en une seule application.<\/p>\n<p><a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/\">&gt;Afficher une liste compl\u00e8te des fonctionnalit\u00e9s de OneDesk<\/a><\/p>\n<p>Gardez une trace des interactions des clients avec le puissant logiciel de gestion des e-mails clients de OneDesk. Transf\u00e9rez automatiquement tous les e-mails externes vers votre OneDesk et \u00e9liminez la gestion de plusieurs canaux de communication. Pas besoin de saisir manuellement les donn\u00e9es client. OneDesk convertit automatiquement les demandes par courrier \u00e9lectronique des clients en tickets, r\u00e9duisant ainsi le travail r\u00e9p\u00e9titif des agents d&#8217;assistance. Restez inform\u00e9 et mis \u00e0 jour \u00e0 chaque \u00e9tape du processus. Avec la fonction de chat int\u00e9gr\u00e9e de OneDesk, r\u00e9pondez aux questions des clients et collaborez simultan\u00e9ment avec les membres de votre \u00e9quipe. S&#8217;ils ne voient pas votre message de chat, il leur est automatiquement envoy\u00e9 par e-mail apr\u00e8s 1 minute.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c03a98b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c03a98b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-650419f\" data-id=\"650419f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-954ee20 elementor-widget elementor-widget-heading\" data-id=\"954ee20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Logiciel d'assistance par courrier \u00e9lectronique<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fabba3c elementor-widget elementor-widget-text-editor\" data-id=\"fabba3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Avec OneDesk, l&#8217;int\u00e9gration de la messagerie avec le service d&#8217;assistance est simple. Cr\u00e9ez <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/gestion-des-e-mails\/\">des tickets \u00e0 partir des e-mails des clients<\/a> pour suivre, g\u00e9rer et r\u00e9pondre en fonction de la priorit\u00e9. R\u00e9solvez les tickets gr\u00e2ce \u00e0 la collaboration d&#8217;\u00e9quipe en publiant des notes internes dans le logiciel d&#8217;assistance par e-mail. Tenez les clients inform\u00e9s en les mettant \u00e0 jour sur les progr\u00e8s en cours jusqu&#8217;\u00e0 la r\u00e9solution.<\/p>\n<p>Vous pouvez affecter des utilisateurs automatiquement ou en utilisant le formulaire de cr\u00e9ation de ticket OneDesk. Gr\u00e2ce \u00e0 la fonction de ticketing du helpdesk par e-mail, tous les utilisateurs peuvent \u00eatre avertis par e-mail en cas de mise \u00e0 jour ou de rappel du ticket.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-aeaff4f\" data-id=\"aeaff4f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f598985 elementor-widget elementor-widget-image\" data-id=\"f598985\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"652\" height=\"606\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss.png\" class=\"attachment-large size-large wp-image-167500\" alt=\"help desk ticket software\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss.png 652w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-300x279.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-323x300.png 323w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-255x237.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-86x80.png 86w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-43x40.png 43w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-480x446.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-500x465.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-360x335.png 360w\" sizes=\"(max-width: 652px) 100vw, 652px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e93a07 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5e93a07\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7647f2a\" data-id=\"7647f2a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f4983e9 elementor-widget elementor-widget-heading\" data-id=\"f4983e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Logiciel de gestion client<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57a639d elementor-widget elementor-widget-text-editor\" data-id=\"57a639d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk ajoute automatiquement le client en tant que suiveur du ticket. Cela signifie que vous pouvez \u00e9galement informer vos clients par e-mail. Vous pouvez \u00e9galement envoyer des e-mails de groupe via OneDesk.<\/p>\n<p>Vous pouvez cat\u00e9goriser les utilisateurs et les clients dans notre logiciel d&#8217;assistance. En classant les clients en organisations clientes et les utilisateurs en \u00e9quipes, vous pouvez envoyer des e-mails \u00e0 un groupe de personnes plut\u00f4t que de contacter une personne \u00e0 la fois.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8d69968 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8d69968\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-be2cb70\" data-id=\"be2cb70\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b5da0ec elementor-widget elementor-widget-image\" data-id=\"b5da0ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"614\" height=\"419\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses.png\" class=\"attachment-large size-large wp-image-118203\" alt=\"Statuts configurables\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses.png 614w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-300x205.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-440x300.png 440w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-255x174.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-117x80.png 117w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-59x40.png 59w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-480x328.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-500x341.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-360x246.png 360w\" sizes=\"(max-width: 614px) 100vw, 614px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ee605b2\" data-id=\"ee605b2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-899b93e elementor-widget elementor-widget-heading\" data-id=\"899b93e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Syst\u00e8me de billetterie par courrier \u00e9lectronique<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ca6227 elementor-widget elementor-widget-text-editor\" data-id=\"9ca6227\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La billetterie d&#8217;assistance par courrier \u00e9lectronique de OneDesk est une solution polyvalente qui sert \u00e0 la fois le client et l&#8217;\u00e9quipe d&#8217;assistance interne. Avec ce syst\u00e8me de billetterie par e-mail, les utilisateurs peuvent suivre, g\u00e9rer et hi\u00e9rarchiser les tickets jusqu&#8217;\u00e0 la r\u00e9solution.<\/p>\n<p>Une fois qu&#8217;une demande client est convertie en ticket, le cycle de vie du ticket subit une s\u00e9rie de changements. Chaque fois que l&#8217;utilisateur prend des mesures pour progresser, le logiciel de billetterie par e-mail met \u00e0 jour le statut du cycle de vie, informant le client de la progression. Tous les cycles de vie des tickets sont configurables dans OneDesk. Les utilisateurs peuvent renommer ou ajouter plus de ticket \u00e9tats du cycle de vie , modifiez leurs couleurs, activez-les ou d\u00e9sactivez-les, etc.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e175ce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5e175ce\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ccbace9\" data-id=\"ccbace9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a05aae elementor-widget elementor-widget-heading\" data-id=\"7a05aae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Courriel de gestion de projet<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-092e53e elementor-widget elementor-widget-text-editor\" data-id=\"092e53e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Partagez des documents et des dossiers importants avec la fonctionnalit\u00e9 de courrier \u00e9lectronique de gestion de projet de OneDesk. Avec l&#8217;option de chat int\u00e9gr\u00e9e, les \u00e9quipes peuvent afficher et t\u00e9l\u00e9charger les fichiers qui leur sont attribu\u00e9s. Cela sert \u00e9galement de syst\u00e8me de messagerie de gestion de projet qui permet aux membres de l&#8217;\u00e9quipe de capturer des t\u00e2ches \u00e0 partir de l&#8217;e-mail. Les \u00e9quipes ont \u00e9galement la possibilit\u00e9 de collaborer et d&#8217;am\u00e9liorer la qualit\u00e9 du travail via l&#8217;application de messagerie OneDesk. Ainsi, vous et votre \u00e9quipe pouvez mieux g\u00e9rer vos projets.<\/p>\n<p>Vous pouvez \u00e9galement cr\u00e9er une vari\u00e9t\u00e9 de rapports dans OneDesk. Ces rapports peuvent \u00eatre personnalis\u00e9s en fonction des propri\u00e9t\u00e9s dont vous avez besoin. En cas de partage d&#8217;informations sensibles, OneDesk transf\u00e8re vos documents en toute s\u00e9curit\u00e9 via SSL.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-58099a5\" data-id=\"58099a5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-db04813 elementor-widget elementor-widget-image\" data-id=\"db04813\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"511\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-1024x511.png\" class=\"attachment-large size-large wp-image-167511\" alt=\"customer support management software analytics\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-1024x511.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-300x150.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-768x383.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts.png 1357w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c7fa234 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c7fa234\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8d02027\" data-id=\"8d02027\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-90e2809 elementor-widget elementor-widget-heading\" data-id=\"90e2809\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Gestion des e-mails du service client<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68b6be5 elementor-widget elementor-widget-text-editor\" data-id=\"68b6be5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le logiciel de gestion des e-mails du service client de OneDesk centralise tous les e-mails entrants sur une seule plateforme. Toutes les conversations li\u00e9es au ticket avec le client ou l&#8217;\u00e9quipe interne sont jointes au ticket. Vous avez la possibilit\u00e9 de cr\u00e9er une conversation avec le client ou l&#8217;\u00e9quipe interne au sein du ticket lui-m\u00eame en basculant entre les deux onglets: R\u00e9ponses des clients et Messages internes.<\/p>\n<p>Pour faciliter les choses, OneDesk associe les messages aux tickets, permettant aux utilisateurs d&#8217;acc\u00e9der aux tickets ou aux messages dans plusieurs applications. Vous pouvez \u00e9galement joindre les documents essentiels si n\u00e9cessaire. Le syst\u00e8me de messagerie de OneDesk vous permettra de joindre des fichiers \u00e0 tous les e-mails des clients.<\/p>\n<p>Ce qui rend OneDesk unique, c&#8217;est sa capacit\u00e9 \u00e0 <a href=\"https:\/\/onedesk.com\/fr\/integrer-avec-onedesk\/\">int\u00e9grer son logiciel d&#8217;assistance \u00e0 de nombreuses autres applications.<\/a> Vous pouvez \u00e9galement int\u00e9grer d&#8217;autres applications via votre compte Zapier. Zapier prend en charge plus de 2000 applications, vous permettant de vous connecter \u00e0 pratiquement tout ce que vous utilisez.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-29c2f83\" data-id=\"29c2f83\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8269940 elementor-widget elementor-widget-image\" data-id=\"8269940\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"697\" height=\"476\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/help-desk-email-response.png\" class=\"attachment-large size-large wp-image-133219\" alt=\"logiciel de gestion de messagerie automatis\u00e9\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/help-desk-email-response.png 697w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/help-desk-email-response-300x205.png 300w\" sizes=\"(max-width: 697px) 100vw, 697px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-86c1044 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"86c1044\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-46f5759\" data-id=\"46f5759\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b6d06a3 elementor-widget elementor-widget-image\" data-id=\"b6d06a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"639\" height=\"339\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/helpdesk-automation-tools.png\" class=\"attachment-large size-large wp-image-133208\" alt=\"syst\u00e8me d&apos;automatisation de la billetterie\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/helpdesk-automation-tools.png 639w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/helpdesk-automation-tools-300x159.png 300w\" sizes=\"(max-width: 639px) 100vw, 639px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4a96c70\" data-id=\"4a96c70\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c668da4 elementor-widget elementor-widget-heading\" data-id=\"c668da4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Logiciel de gestion automatis\u00e9e des e-mails clients<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40b2fd4 elementor-widget elementor-widget-text-editor\" data-id=\"40b2fd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00c9liminez les r\u00e9ponses manuelles r\u00e9p\u00e9titives afin que votre \u00e9quipe puisse se concentrer sur des t\u00e2ches plus productives. Le logiciel de gestion des r\u00e9ponses aux e-mails OneDesk automatise les r\u00e9ponses en fonction des cat\u00e9gories et des sp\u00e9cifications.<\/p>\n<p>OneDesk g\u00e9n\u00e8re tous les e-mails automatis\u00e9s gr\u00e2ce \u00e0 sa fonction d&#8217;automatisation de flux de travail configurable. L&#8217;automatisation du flux de travail vous permet de cr\u00e9er des e-mails syst\u00e8me automatis\u00e9s pour informer les clients de toute mise \u00e0 jour ou rappel.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1271bba elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1271bba\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9d58bc2\" data-id=\"9d58bc2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35c199c elementor-widget elementor-widget-heading\" data-id=\"35c199c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Logiciel de gestion des r\u00e9ponses par e-mail<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-914e0aa elementor-widget elementor-widget-text-editor\" data-id=\"914e0aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Personnalisez la messagerie \u00e9lectronique en cr\u00e9ant de nouveaux mod\u00e8les de courrier \u00e9lectronique dans le param\u00e8tre de messagerie OneDesk. Marquez tous vos e-mails en incluant le logo et les couleurs de votre entreprise. La strat\u00e9gie de marque par e-mail vous permet de vous d\u00e9marquer en tant qu&#8217;organisation, en augmentant la valeur de votre marque pour vos clients.<\/p>\n<p>Humanisez votre communication&nbsp;: ajoutez votre signature \u00e9lectronique, t\u00e9l\u00e9chargez une photo d&#8217;agent d&#8217;assistance comme avatar BOT. Avec les applications client OneDesk, vous pouvez discuter en temps r\u00e9el avec vos clients. Les chats en direct fournissent une r\u00e9ponse imm\u00e9diate aux questions ou demandes de vos clients. En discutant en t\u00eate-\u00e0-t\u00eate avec les clients, les utilisateurs peuvent d\u00e9couvrir plus rapidement les points faibles des clients et, par cons\u00e9quent, prendre des mesures rapides vers la r\u00e9solution.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4277ed0\" data-id=\"4277ed0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-143b5c7 elementor-widget elementor-widget-image\" data-id=\"143b5c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"477\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/flexible-helpdesk.png\" class=\"attachment-large size-large wp-image-127972\" alt=\"logiciel de gestion de centre d&apos;assistance\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/flexible-helpdesk.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/flexible-helpdesk-300x298.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/flexible-helpdesk-150x150.png 150w\" sizes=\"(max-width: 480px) 100vw, 480px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-147dcb6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"147dcb6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b368265\" data-id=\"b368265\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-201bfce elementor-widget elementor-widget-image\" data-id=\"201bfce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"883\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-1024x883.png\" class=\"attachment-large size-large wp-image-82077\" alt=\"Collaboration de t\u00e2ches\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-1024x883.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-300x259.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-768x662.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-348x300.png 348w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-1044x900.png 1044w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-255x220.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-93x80.png 93w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-46x40.png 46w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-480x414.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-500x431.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-750x647.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-360x310.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration.png 1053w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b7f7810\" data-id=\"b7f7810\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1456d93 elementor-widget elementor-widget-heading\" data-id=\"1456d93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Syst\u00e8me d'assistance par courrier \u00e9lectronique<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e28d03 elementor-widget elementor-widget-text-editor\" data-id=\"4e28d03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>R\u00e9solvez les tickets gr\u00e2ce \u00e0 la collaboration d&#8217;\u00e9quipe. Le logiciel d&#8217;assistance par e-mail de OneDesk vous permet d&#8217;engager des discussions sur les tickets, permettant ainsi aux agents d&#8217;assistance de r\u00e9soudre plus rapidement les demandes des clients. L&#8217;application de chat int\u00e9gr\u00e9e fournit une chronologie de l&#8217;historique des messages qui est jointe \u00e0 chaque ticket. Les messages pass\u00e9s offrent un point de r\u00e9f\u00e9rence aux agents de support pour prendre les mesures appropri\u00e9es pour r\u00e9soudre un probl\u00e8me technique en cours. Cr\u00e9er<a href=\"https:\/\/onedesk.com\/hr\/videos\/ugovori-o-razini-usluge-slas-in-onedesk\/\"> Accords de Niveau de Service<\/a> (SLA) dans OneDesk pour vos clients professionnels et surveillez les performances des agents de support.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-50fe6c7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"50fe6c7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5870192\" data-id=\"5870192\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4813721 elementor-widget elementor-widget-heading\" data-id=\"4813721\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Autres avantages du logiciel de gestion de messagerie OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-47b835e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"47b835e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0961598\" data-id=\"0961598\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a9dc8ea elementor-widget elementor-widget-image\" data-id=\"a9dc8ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"473\" height=\"632\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/02\/NeutralLiveChat.png\" class=\"attachment-large size-large wp-image-163646\" alt=\"logiciel de chat en direct\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/02\/NeutralLiveChat.png 473w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/02\/NeutralLiveChat-225x300.png 225w\" sizes=\"(max-width: 473px) 100vw, 473px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cc0e786\" data-id=\"cc0e786\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-320df96 elementor-widget elementor-widget-heading\" data-id=\"320df96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Logiciel d'application de chat en direct<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ad8c6b elementor-widget elementor-widget-text-editor\" data-id=\"4ad8c6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Int\u00e9grez une <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/widget-web\/\">application widget<\/a> destin\u00e9e aux clients sur votre site Web. Le widget client permet aux clients de contacter via le chat en direct. En plus de la gestion des emails, OneDesk permet le chat en direct pour la cr\u00e9ation de tickets. Communiquez avec des clients ou des clients potentiels pour fournir une assistance instantan\u00e9e.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c973cb elementor-widget elementor-widget-heading\" data-id=\"0c973cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Application de base de connaissances<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76dc2f5 elementor-widget elementor-widget-text-editor\" data-id=\"76dc2f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Votre widget client int\u00e9grable peut \u00e9galement inclure une <a href=\"https:\/\/onedesk.com\/fr\/onedesk-knowledgebase\/\">application de base de connaissances<\/a> . Laissez les clients se servir eux-m\u00eames&nbsp;! R\u00e9digez des articles sur votre entreprise ou sur des questions fr\u00e9quemment pos\u00e9es. Vous pouvez r\u00e9duire les demandes d&#8217;assistance en proposant des articles utiles et accessibles \u00e0 vos clients.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd9108c elementor-widget elementor-widget-heading\" data-id=\"fd9108c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">C'est facile de commencer<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8ab95d elementor-widget elementor-widget-text-editor\" data-id=\"d8ab95d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le logiciel de gestion de messagerie OneDesk propose un essai gratuit complet. Essayez-le par vous-m\u00eame pendant 14 jours. Jetez un \u0153il \u00e0 notre <a href=\"https:\/\/onedesk.com\/fr\/commencer-avec-onedesk\/\">guide d\u2019int\u00e9gration<\/a> et commencez \u00e0 servir vos clients en quelques minutes.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b39cc25 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b39cc25\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7c6a058\" data-id=\"7c6a058\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cfff0a0 elementor-align-center elementor-widget elementor-widget-global elementor-global-239883 elementor-global-131872 elementor-widget-button\" data-id=\"cfff0a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/fr\/inscription-gratuite\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscription gratuite!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Logiciel de gestion des e-mails clients Qu&#8217;est-ce qu&#8217;un logiciel de gestion des emails clients ? Un logiciel de gestion de courrier \u00e9lectronique vous permet de mieux g\u00e9rer, suivre et r\u00e9pondre aux e-mails. Si vous recevez un volume \u00e9lev\u00e9 d\u2019e-mails clients ou g\u00e9rez plusieurs bo\u00eetes de r\u00e9ception, rester sur la bonne voie et organiser les r\u00e9ponses [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":59639,"parent":58038,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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