{"id":150155,"date":"2021-12-15T14:47:12","date_gmt":"2021-12-15T14:47:12","guid":{"rendered":"https:\/\/onedesk.com\/tracage-de-vos-automatisations-de-workflow-dans-onedesk\/"},"modified":"2021-12-15T14:48:34","modified_gmt":"2021-12-15T14:48:34","slug":"tracage-de-vos-automatisations-de-workflow-dans-onedesk","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/tracage-de-vos-automatisations-de-workflow-dans-onedesk\/","title":{"rendered":"Tra\u00e7age des automatisations de flux de travail"},"content":{"rendered":"

Dans OneDesk, vous pouvez suivre vos automatisations de flux de travail via l’application d’activit\u00e9s. Cela vous permet de voir exactement ce que font vos automatisations au quotidien et vous aide \u00e0 r\u00e9soudre les probl\u00e8mes qui peuvent survenir.<\/p>\n

Acc\u00e9der \u00e0 l’application activit\u00e9s<\/h2>\n

Pour acc\u00e9der \u00e0 l’application des activit\u00e9s, s\u00e9lectionnez le bouton “plus d’applications” en bas \u00e0 gauche de l’interface OneDesk. Ensuite, s\u00e9lectionnez l’application \u00abanalytics\u00bb et choisissez l’onglet \u00abactivit\u00e9s\u00bb pr\u00e8s du haut.<\/p>\n

\"onglet<\/p>\n

Tra\u00e7age de vos automatisations<\/h2>\n

Depuis l’application des activit\u00e9s, nous pouvons voir par d\u00e9faut l’ID d’une automatisation qui a \u00e9t\u00e9 effectu\u00e9e, le nom de l’\u00e9l\u00e9ment affect\u00e9, l’activit\u00e9 effectu\u00e9e, la valeur modifi\u00e9e et la nouvelle valeur.<\/p>\n

Par exemple, nous voyons que nous avons l’automatisation A16 ci-dessous:<\/p>\n

\"automatisation<\/p>\n

L’automatisation A16 a ex\u00e9cut\u00e9 la t\u00e2che \u00abticket de conversation\u00bb, changeant son statut de cycle de vie de \u00abouvert\u00bb \u00e0 \u00abclient en attente\u00bb.<\/p>\n

Modification des automatisations de workflow<\/h2>\n

Si une automatisation a \u00e9t\u00e9 d\u00e9tect\u00e9e via l’onglet activit\u00e9s comme ne fonctionnant pas correctement, vous pouvez modifier l’automatisation en allant dans le rouage \u00abadministration\u00bb. S\u00e9lectionnez \u00abtickets\u00bb, \u00abt\u00e2ches\u00bb ou \u00abprojets\u00bb sous \u00abapplications utilisateur\u00bb, en fonction de l’automatisation que vous souhaitez modifier. Ensuite, faites d\u00e9filer jusqu’\u00e0 la section automatisations.<\/p>\n

\"automatisations<\/p>\n

\u00c0 partir de l\u00e0, vous pouvez modifier l’automatisation souhait\u00e9e avec l’ic\u00f4ne en forme de crayon sur le c\u00f4t\u00e9 droit, ou la supprimer enti\u00e8rement avec l’ic\u00f4ne de la corbeille. Vous pouvez \u00e9galement cr\u00e9er une nouvelle automatisation avec le bouton “Cr\u00e9er une automatisation de workflow” en haut du menu.<\/p>\n

Notez que l’ID des automatisations de workflow dans OneDesk est unique<\/strong> . Cela signifie que lorsqu’une automatisation est supprim\u00e9e ou d\u00e9sactiv\u00e9e, les nouvelles automatisations ne prendront pas son emplacement d’identification. Par exemple, si vous avez les ID d’automatisation 1, 2, 3, puis supprimez l’automatisation 3, en la rempla\u00e7ant par une nouvelle automatisation, vous aurez les ID 1, 2 et 4. Cela ne signifie pas qu’il vous manque une automatisation quelque part.<\/p>\n

Articles Li\u00e9s<\/h2>\n

Premiers pas avec les automatisations de workflow<\/a>
\nAutomatisations de flux de travail courantes<\/a>
\nAutomatisations de workflow pour cr\u00e9er des \u00e9l\u00e9ments automatiquement<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Dans OneDesk, vous pouvez suivre vos automatisations de flux de travail via l’application d’activit\u00e9s. Cela vous permet de voir exactement ce que font vos automatisations au quotidien et vous aide \u00e0 r\u00e9soudre les probl\u00e8mes qui peuvent survenir. Acc\u00e9der \u00e0 l’application activit\u00e9s Pour acc\u00e9der \u00e0 l’application des activit\u00e9s, s\u00e9lectionnez le bouton “plus d’applications” en bas \u00e0 […]<\/p>\n","protected":false},"author":29,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9425],"tags":[],"class_list":["post-150155","post","type-post","status-publish","format-standard","hentry","category-1-comment-utiliser-onedesk"],"yoast_head":"\nTra\u00e7age de vos automatisations de workflow dans OneDesk | Logiciel OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk est une application de helpdesk et de gestion de projet. 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