{"id":168066,"date":"2022-03-30T20:01:39","date_gmt":"2022-03-30T20:01:39","guid":{"rendered":"https:\/\/onedesk.com\/exemple-kpi-tableaux-de-bord\/"},"modified":"2022-03-30T20:06:29","modified_gmt":"2022-03-30T20:06:29","slug":"exemple-kpi-tableaux-de-bord","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/exemple-kpi-tableaux-de-bord\/","title":{"rendered":"Exemples de tableaux de bord KPI"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-components-of-a-kpi-dashboard\">Composants d&#8217;un tableau de bord KPI<\/h2>\n\n<p class=\"wp-block-paragraph\">Les KPI ou indicateurs de performance cl\u00e9s sont des mesures qui d\u00e9terminent dans quelle mesure votre organisation atteint ses buts et objectifs. Les KPI sont essentiels pour prendre des d\u00e9cisions bas\u00e9es sur les donn\u00e9es pour votre entreprise. Les tableaux de bord KPI fournissent un \u00e9cran unique de tableaux et de graphiques utiles pour mesurer facilement vos progr\u00e8s et vos performances. Ainsi, lorsque vous d\u00e9terminez les graphiques KPI \u00e0 utiliser, tenez compte de l&#8217;orientation de votre secteur, de la m\u00e9thodologie de planification de projet et des objectifs commerciaux.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-onedesk-s-real-time-kpi-charts\">Tableaux KPI en temps r\u00e9el de OneDesk<\/h2>\n\n<p class=\"wp-block-paragraph\">OneDesk propose une vari\u00e9t\u00e9 de graphiques en temps r\u00e9el pour mesurer de nombreux KPI. Ces graphiques se trouvent dans l&#8217;application <a href=\"https:\/\/onedesk.com\/fr\/index-des-fonctionnalites\/application-analytique\/\">Analytics<\/a> de OneDesk. \u00c9tant donn\u00e9 que OneDesk combine le service d&#8217;assistance et la gestion de projet, les graphiques peuvent \u00eatre utilis\u00e9s pour analyser les donn\u00e9es sur les tickets, les t\u00e2ches, les performances et la charge de travail de l&#8217;\u00e9quipe, et les projets. Par d\u00e9faut, les graphiques sont regroup\u00e9s en &#8220;S\u00e9ries de graphiques&#8221;. Vous pouvez facilement ajouter des graphiques de votre choix pour cr\u00e9er un tableau de bord KPI personnalis\u00e9. Vos tableaux de bord personnalis\u00e9s sont ensuite enregistr\u00e9s sur votre panneau lat\u00e9ral &#8220;Vues&#8221; et vous permettent d&#8217;analyser facilement diff\u00e9rents KPI ou m\u00e9triques en s\u00e9lectionnant le tableau de bord souhait\u00e9 que vous avez configur\u00e9. Lors de la cr\u00e9ation d&#8217;un tableau de bord graphique, consid\u00e9rez \u00e0 quoi il servira ainsi que les besoins de votre entreprise. <\/p>\n\n<p class=\"wp-block-paragraph\">Nous avons compil\u00e9 quelques exemples de tableaux de bord graphiques. Chaque tableau de bord est regroup\u00e9 en fonction des objectifs commerciaux qu&#8217;il sert. <\/p>\n\n<p class=\"wp-block-paragraph\">Pour un guide sur la fa\u00e7on de commencer \u00e0 cr\u00e9er un tableau de bord personnalis\u00e9, veuillez consulter <a href=\"https:\/\/onedesk.com\/how-to-create-a-custom-chart-dashboard\/\">Cr\u00e9er un tableau de bord graphique personnalis\u00e9<\/a><\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-table-of-contents\"><strong>Table des mati\u00e8res<\/strong><\/h2>\n\n<ul class=\"wp-block-list\"><li><a href=\"#h-dashboard-customer-pain-points\">Points de douleur des clients<\/a><\/li><li><a href=\"http:\/\/h-dashboard-customer-satisfaction\">Satisfaction du client<\/a><\/li><li><a href=\"http:\/\/h-dashboard-support-team-performance\">Soutenir la performance de l&#8217;\u00e9quipe<\/a><\/li><li><a href=\"http:\/\/h-dashboard-team-workload\">Charge de travail de l&#8217;\u00e9quipe<\/a><\/li><li><a href=\"http:\/\/h-dashboard-improve-resource-management\">Am\u00e9liorer la gestion des ressources<\/a><\/li><li><a href=\"http:\/\/h-dashboard-general-help-desk-analytics\">Analyse g\u00e9n\u00e9rale du service d&#8217;assistance<\/a><\/li><li><a href=\"http:\/\/h-dashboard-general-project-management\">Analyse g\u00e9n\u00e9rale de la gestion de projet<\/a><\/li><li>D <a href=\"http:\/\/h-dashboard-devops\">evOps<\/a><\/li><li><a href=\"http:\/\/h-dashboard-agile-project-management\">Gestion de projet agile<\/a><\/li><\/ul>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\">(Les <strong>caract\u00e8res gras<\/strong> indiquent la &#8220;s\u00e9rie de graphiques&#8221; dans OneDesk. Les &#8220;guillemets&#8221; indiquent le nom du graphique OneDesk.)<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-dashboard-customer-pain-points\"><strong>Tableau de bord\u00a0: points faibles des clients<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">L&#8217;objectif de ce tableau de bord est d&#8217;aider \u00e0 identifier les probl\u00e8mes courants des clients. Les probl\u00e8mes rencontr\u00e9s par les clients d\u00e9pendent en grande partie du type d&#8217;entreprise que vous dirigez. Cependant, il est utile d&#8217;identifier des probl\u00e8mes tels que le type de probl\u00e8mes que les clients soumettent, \u00e0 quel endroit du parcours client les probl\u00e8mes se produisent. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Satisfaction client<\/strong> \u2013&gt; &#8220;Score de satisfaction et temps d&#8217;attente m\u00e9dian du demandeur&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Satisfaction client<\/strong> \u2013&gt; &#8220;Bonne vs mauvaise satisfaction client&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Satisfaction client<\/strong> \u2013&gt; \u00ab Note de satisfaction par \u00e9tablissement \u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>R\u00e9ponses et affectations des clients<\/strong> \u2013&gt; &#8220;Moyenne de conversation par ticket&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>R\u00e9ponses et affectations des clients<\/strong> \u2013&gt; &#8220;Billets en pleine r\u00e9solution&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Aper\u00e7u actuel des billets<\/strong> \u2013&gt; &#8220;Les types&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Analyse des billets<\/strong> \u2013&gt; \u00ab Graphique circulaire par source \u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Historique des changements de billets<\/strong> \u2013&gt; \u00ab Billets cr\u00e9\u00e9s par date et source \u00bb<\/p>\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"510\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/CustomerPointsChart-1024x510.png\" alt=\"tableau de bord graphique kpi client\" class=\"wp-image-167924\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/CustomerPointsChart-1024x510.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/CustomerPointsChart-300x149.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/CustomerPointsChart-768x383.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/CustomerPointsChart.png 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-dashboard-customer-satisfaction\"><strong>Tableau de bord : satisfaction client<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">L&#8217;objectif de ce tableau de bord est de d\u00e9terminer la qualit\u00e9 et la fiabilit\u00e9 de l&#8217;assistance que les clients re\u00e7oivent. Utilisez les <a href=\"https:\/\/onedesk.com\/all-about-customer-surveys\/\">enqu\u00eates de satisfaction client<\/a> int\u00e9gr\u00e9es de OneDesk pour augmenter la satisfaction client et utiliser au mieux ce tableau de bord.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>R\u00e9ponses et affectations des clients<\/strong> \u2013&gt; &#8220;Billets en pleine r\u00e9solution&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>R\u00e9ponses et affectations des clients<\/strong> \u2013&gt; &#8220;Ticket par temps d&#8217;attente du demandeur&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>R\u00e9ponses et affectations des clients<\/strong> \u2013&gt; &#8220;R\u00e9solution m\u00e9diane compl\u00e8te et temps d&#8217;attente du demandeur&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Satisfaction client<\/strong> \u2013&gt; &#8220;Billets de bonne vs mauvaise satisfaction&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Satisfaction client<\/strong> \u2192 &#8220;Score de satisfaction et tickets not\u00e9s&#8221;<\/p>\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-dashboard-support-team-performance\"><strong>Tableau de bord\u00a0: supportez les performances de l&#8217;\u00e9quipe<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">L&#8217;objectif de ce tableau de bord est d&#8217;analyser les performances de votre \u00e9quipe d&#8217;assistance, par exemple l&#8217;efficacit\u00e9 et la coh\u00e9rence de la r\u00e9solution des tickets.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Historique des changements de tickets<\/strong> \u2192 &#8220;Tickets cr\u00e9\u00e9s\/r\u00e9solus&#8221; <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Historique des changements de tickets<\/strong> \u2192 &#8220;Temps de r\u00e9solution&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Aper\u00e7u actuel des tickets<\/strong> \u2192 &#8220;heures travaill\u00e9es&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Articles<\/strong> \u2013&gt; &#8220;Nombre de tickets cr\u00e9\u00e9s et r\u00e9solus par date&#8221; <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>R\u00e9ponses et affectations des clients<\/strong> \u2192 &#8220;Tickets comment\u00e9s, cr\u00e9\u00e9s et r\u00e9solus&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>R\u00e9ponses et affectations des clients<\/strong> \u2192 &#8220;Mises \u00e0 jour des cessionnaires&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>R\u00e9ponses et affectations des clients<\/strong> \u2192 &#8220;R\u00e9solution m\u00e9diane compl\u00e8te et temps d&#8217;attente du demandeur&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Tickets non r\u00e9solus<\/strong> \u2192 &#8220;Tickets par pleine r\u00e9solution&#8221; <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Backlog<\/strong> \u2192 &#8220;Tickets non r\u00e9solus hebdomadaires par statut&#8221; OU &#8220;Tickets non r\u00e9solus quotidiens par statut&#8221;<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"511\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-1-1024x511.png\" alt=\"Tableau de bord KPI de performance de l'&#xE9;quipe d'assistance\" class=\"wp-image-167911\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-1-1024x511.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-1-300x150.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-1-768x383.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-1.png 1357w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-dashboard-team-workload\"><strong>Tableau de bord\u00a0: charge de travail de l&#8217;\u00e9quipe <\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">Le tableau de bord suivant se concentre sur la d\u00e9termination du degr\u00e9 d&#8217;occupation de votre \u00e9quipe sur les tickets et les t\u00e2ches.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Aper\u00e7u actuel de l&#8217;\u00e9l\u00e9ment<\/strong> \u2192 &#8220;charge de travail&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Aper\u00e7u actuel de l&#8217;\u00e9l\u00e9ment<\/strong> \u2192 &#8220;heures travaill\u00e9es&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Aper\u00e7u actuel de l&#8217;\u00e9l\u00e9ment<\/strong> \u2192 \u00ab cessionnaires<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Rubriques<\/strong> \u2192 &#8220;heures travaill\u00e9es par ressource&#8221; <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Rubriques<\/strong> \u2192 \u00ab heures totales travaill\u00e9es \u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u00c9l\u00e9ments non r\u00e9solus<\/strong> \u2192 &#8220;\u00c9l\u00e9ments non r\u00e9solus par statut&#8221; <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u00c9l\u00e9ments non r\u00e9solus<\/strong> \u2192 &#8220;\u00c9l\u00e9ments non r\u00e9solus par l&#8217;\u00e9quipe responsable&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Suivi de la charge de travail et du temps<\/strong> \u2192 &#8220;Suivi du temps&#8221;<\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/3EZr8rUKlcvOUyQM4udAp-z7F5HcvMy_heW5lW7UegAFBta-Jo6QJUYP7DkAFu-L9NQHwXt05VZWEP0AyoCaN2DwcCfdlqBA8UPVWsYWZVpFJwbdTqSnh4S5KlZ9RdMIUClaoU7v\" alt=\"\"\/><\/figure>\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-dashboard-improve-resource-management\"><strong>Tableau de bord : am\u00e9liorez la gestion des ressources<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">Ce tableau de bord pr\u00e9sente des KPI pour am\u00e9liorer la gestion des ressources. La gestion des ressources fait r\u00e9f\u00e9rence \u00e0 la planification et \u00e0 l&#8217;allocation efficaces du temps, des comp\u00e9tences et des ressources. Par exemple, vous souhaiterez peut-\u00eatre identifier les p\u00e9riodes les plus charg\u00e9es pour les demandes d&#8217;assistance. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Articles<\/strong> \u2013&gt; &#8220;Nombre d&#8217;\u00e9l\u00e9ments cr\u00e9\u00e9s par heure&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Aper\u00e7u actuel de l&#8217;\u00e9l\u00e9ment<\/strong> \u2192 &#8220;Source&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Aper\u00e7u actuel de l&#8217;article<\/strong> \u2192<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Historique des modifications des \u00e9l\u00e9ments<\/strong> \u2192 \u00ab\u00a0\u00c9l\u00e9ments cr\u00e9\u00e9s\u00a0\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Historique des modifications des \u00e9l\u00e9ments<\/strong> \u2192 &#8220;Moyenne des \u00e9l\u00e9ments cr\u00e9\u00e9s par jour de la semaine&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u00c9l\u00e9ments non r\u00e9solus<\/strong> \u2192 &#8220;\u00c9l\u00e9ments non r\u00e9solus par type d&#8217;\u00e9l\u00e9ment&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u00c9l\u00e9ments non r\u00e9solus<\/strong> \u2192 &#8220;\u00c9l\u00e9ments non r\u00e9solus par l&#8217;\u00e9quipe responsable&#8221;<\/p>\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-dashboard-general-help-desk-analytics\"><strong>Tableau de bord\u00a0: analyses g\u00e9n\u00e9rales du service d&#8217;assistance<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">Cette s\u00e9rie de graphiques peut servir de tableau de bord analytique g\u00e9n\u00e9ral et polyvalent pour le service d&#8217;assistance. Analysez et comprenez combien et o\u00f9 les tickets arrivent ainsi que les performances g\u00e9n\u00e9rales de votre \u00e9quipe de support. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Historique des changements de tickets<\/strong> \u2192 &#8220;Tickets r\u00e9cemment cr\u00e9\u00e9s&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>R\u00e9ponses et affectations des clients<\/strong> \u2192 &#8220;Tickets par premi\u00e8re r\u00e9ponse&#8221; <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>R\u00e9ponses et affectations des clients<\/strong> \u2192 &#8220;R\u00e9solution compl\u00e8te m\u00e9diane et temps d&#8217;attente du demandeur&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Tickets non r\u00e9solus<\/strong> \u2192 &#8220;Tickets non r\u00e9solus par statut&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Backlog<\/strong> \u2192 &#8220;Tickets quotidiens non r\u00e9solus par statut&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Aper\u00e7u actuel des tickets<\/strong> \u2192 &#8220;source&#8221; <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"503\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/ChartHelpDesk-1024x503.png\" alt=\"tableaux kpi du service d'assistance\" class=\"wp-image-167900\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/ChartHelpDesk-1024x503.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/ChartHelpDesk-300x148.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/ChartHelpDesk-768x378.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/ChartHelpDesk.png 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-dashboard-general-project-management\"><strong>Tableau de bord : gestion g\u00e9n\u00e9rale du projet<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">Ce tableau de bord sert d&#8217;aper\u00e7u g\u00e9n\u00e9ral de l&#8217;avancement de vos t\u00e2ches et projets.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Articles<\/strong> \u2013&gt; &#8220;Travail pr\u00e9vu vs r\u00e9el&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Aper\u00e7u actuel des t\u00e2ches<\/strong> \u2192 &#8220;heures travaill\u00e9es&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Aper\u00e7u actuel des t\u00e2ches<\/strong> \u2192 &#8220;travail r\u00e9el par projet&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Aper\u00e7u actuel de l&#8217;article<\/strong> \u2013&gt; &#8220;&#8221;\u00a0% achev\u00e9 par projet&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Aper\u00e7u actuel de l&#8217;\u00e9l\u00e9ment<\/strong> \u2192 &#8220;\u00e9l\u00e9ments de projet&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Aper\u00e7u actuel de l&#8217;article<\/strong> \u2192 &#8220;types&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Historique des modifications des t\u00e2ches<\/strong> \u2192 &#8220;T\u00e2ches cr\u00e9\u00e9es\/r\u00e9solues&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Historique des modifications des t\u00e2ches<\/strong> \u2192 &#8220;T\u00e2ches cr\u00e9\u00e9es vs r\u00e9solues&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Historique des modifications des t\u00e2ches<\/strong> \u2192 &#8220;Temps de r\u00e9solution&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Backlog<\/strong> \u2192 &#8220;T\u00e2ches inachev\u00e9es hebdomadaires&#8221;<\/p>\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-dashboard-devops\"><strong>Tableau de bord\u00a0: DevOps<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">Ce tableau de bord se concentre sur l&#8217;observation des performances des projets et des t\u00e2ches au fil du temps, ainsi que sur le type et le volume des commentaires des utilisateurs finaux.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Historique des changements de billets<\/strong> \u2192 &#8220;Billets cr\u00e9\u00e9s par date et type d&#8217;\u00e9l\u00e9ment&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u00c9l\u00e9ments \u2192<\/strong> &#8220;Nombre de tickets cr\u00e9\u00e9s et r\u00e9solus par date&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Historique des modifications des \u00e9l\u00e9ments<\/strong> \u2192 \u00ab\u00a0\u00c9l\u00e9ments cr\u00e9\u00e9s\/r\u00e9solus\u00a0\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Suivi de la charge de travail et du temps<\/strong> \u2192 &#8220;Suivi du temps&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Backlog<\/strong> \u2192 &#8220;T\u00e2ches hebdomadaires inachev\u00e9es par priorit\u00e9&#8221; <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Items<\/strong> \u2192 &#8216;burndown par projet&#8217;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Historique des modifications des t\u00e2ches<\/strong> \u2192 &#8220;T\u00e2ches cr\u00e9\u00e9es par date et type d&#8217;\u00e9l\u00e9ment&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Aper\u00e7u actuel de l&#8217;\u00e9l\u00e9ment<\/strong> \u2192 &#8220;Vitesse&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Aper\u00e7u actuel de l&#8217;\u00e9l\u00e9ment<\/strong> \u2192 &#8220;\u00e9l\u00e9ments de projet&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Aper\u00e7u actuel de l&#8217;\u00e9l\u00e9ment<\/strong> \u2192 &#8220;% achev\u00e9 par projets&#8221;<\/p>\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-dashboard-agile-project-management\"><strong>Tableau de bord : gestion de projet agile<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">Ce tableau de bord est destin\u00e9 \u00e0 guider et informer sur les projets suivant la m\u00e9thodologie agile.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Items<\/strong> \u2192 \u00ab burndown \u00bb ET\/OU \u00ab burndown par projet \u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Aper\u00e7u actuel de l&#8217;\u00e9l\u00e9ment<\/strong> \u2192 &#8220;Vitesse&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Historique des modifications des \u00e9l\u00e9ments<\/strong> \u2192 Temps de r\u00e9solution<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Aper\u00e7u actuel de l&#8217;\u00e9l\u00e9ment<\/strong> \u2192 &#8220;points agiles vs capacit\u00e9&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Historique des changements d&#8217;articles<\/strong> \u2192 Temps \u00e9coul\u00e9 depuis les articles en cours ??? <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Historique des modifications des articles<\/strong> \u2192 Articles cr\u00e9\u00e9s par date et type d&#8217;article ?? <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Aper\u00e7u actuel de l&#8217;\u00e9l\u00e9ment<\/strong> \u2192 &#8220;% achev\u00e9 par projets&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Aper\u00e7u actuel de l&#8217;article<\/strong> \u2192 &#8220;types&#8221;<\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh4.googleusercontent.com\/aXk7Dby0LQFVO2VdhdHXovXZ7u75tbu-yI_oOsUZ64alpe8Iw6N4PbPdbBGjXcNWBgXSyxJZiZTZGUiV_bIxCrj9azvOY7x_zV46agp8NJj8US41OiTc3p7FeWB-zDvVac1hCWGQ\" alt=\"tableaux kpi de gestion de projet agile\"\/><\/figure>\n\n<h3 class=\"wp-block-heading\" id=\"h-related-articles\"><strong>Articles Li\u00e9s:<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/onedesk.com\/how-to-create-a-custom-chart-dashboard\/\">Comment cr\u00e9er un tableau de bord graphique personnalis\u00e9<\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/onedesk.com\/fr\/tableaux-de-bord-analytiques-personnalises-pour-des-industries-specifiques\/\">Tableaux de bord d&#8217;analyse personnalis\u00e9s pour des industries sp\u00e9cifiques<\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/onedesk.com\/manage-views\/\">G\u00e9rer et personnaliser les vues dans OneDesk<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Composants d&#8217;un tableau de bord KPI Les KPI ou indicateurs de performance cl\u00e9s sont des mesures qui d\u00e9terminent dans quelle mesure votre organisation atteint ses buts et objectifs. Les KPI sont essentiels pour prendre des d\u00e9cisions bas\u00e9es sur les donn\u00e9es pour votre entreprise. Les tableaux de bord KPI fournissent un \u00e9cran unique de tableaux et [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9441],"tags":[],"class_list":["post-168066","post","type-post","status-publish","format-standard","hentry","category-2-meilleures-pratiques"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - 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