{"id":231823,"date":"2022-05-11T13:04:52","date_gmt":"2022-05-11T13:04:52","guid":{"rendered":"https:\/\/onedesk.com\/mobile-onedesk-user-experience-settings\/"},"modified":"2022-08-23T14:32:53","modified_gmt":"2022-08-23T14:32:53","slug":"mobile-onedesk-user-experience-settings","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/mobile-onedesk-user-experience-settings\/","title":{"rendered":"Mobile OneDesk&nbsp;: exp\u00e9rience utilisateur et param\u00e8tres"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">OneDesk propose deux options mobiles pour les utilisateurs. Le premier est les applications iOS\/Android disponibles en t\u00e9l\u00e9chargement sur chaque app store respectif. Deuxi\u00e8mement, l&#8217;application bas\u00e9e sur un navigateur Web adapt\u00e9e aux mobiles (appel\u00e9e Mobile-Friendly OneDesk ou MFOD), qui est accessible en se connectant \u00e0 partir d&#8217;un navigateur mobile.<\/p>\n\n<p class=\"wp-block-paragraph\">Pour plus d&#8217;informations sur l&#8217; <em>exp\u00e9rience mobile du client,<\/em> veuillez consulter : <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-6cf6173d-bb41-4587-a3a4-8a102e444ff6\">Exp\u00e9rience client mobile<\/a><\/p>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-what-can-users-see-on-the-ios-android-app-and-mobile-friendly-onedesk\"><strong>Que peuvent voir les utilisateurs sur l&#8217;application iOS\/Android et Mobile-Friendly OneDesk\u00a0?<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">Sur les applications mobiles, un utilisateur devrait voir les m\u00eames \u00e9l\u00e9ments qu&#8217;ils verraient dans l&#8217;application principale. Ainsi, les utilisateurs verront les \u00e9l\u00e9ments et les conversations auxquels ils sont affect\u00e9s, les \u00e9l\u00e9ments qu&#8217;ils ont demand\u00e9s et les \u00e9l\u00e9ments des projets partag\u00e9s avec eux. <\/p>\n\n<p class=\"wp-block-paragraph\">De m\u00eame, les autorisations des utilisateurs correspondent \u00e0 celles appliqu\u00e9es dans l&#8217;application principale.<\/p>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\"><strong>Configuration du panneau (filtres de vue mobile)<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">Sur Mobile Friendly OneDesk et l&#8217;application mobile, les utilisateurs peuvent filtrer l&#8217;affichage de leurs \u00e9l\u00e9ments \u00e0 partir du panneau de droite. <\/p>\n\n<p class=\"wp-block-paragraph\">Les options de filtre suivantes sont disponibles par d\u00e9faut\u00a0:<\/p>\n\n<ul class=\"wp-block-list\"><li>Tous les billets<\/li><li>Mes billets ouverts<\/li><li>Mes billets ferm\u00e9s<\/li><li>Attribu\u00e9<\/li><li>Non attribu\u00e9<\/li><li>Par type<\/li><\/ul>\n\n<p class=\"wp-block-paragraph\">Vous pouvez configurer les filtres de vue affich\u00e9s sur le panneau. Aller \u00e0:<strong> <\/strong> <strong>Administration \u2192 Nom du portail de tickets\/t\u00e2ches \u2192 &#8220;Vues \u00e0 afficher sur l&#8217;application mobile&#8221;<\/strong><\/p>\n\n<h3 class=\"wp-block-heading\"><strong>Articles Li\u00e9s<\/strong><\/h3>\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/onedesk.com\/fr\/controles-dacces-utilisateur-et-permissions-dans-onedesk\/\">Autorisations des utilisateurs<\/a><\/li><li><a href=\"https:\/\/onedesk.com\/create-and-edit-teams\/\">Partager des projets avec des utilisateurs<\/a><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>OneDesk propose deux options mobiles pour les utilisateurs. Le premier est les applications iOS\/Android disponibles en t\u00e9l\u00e9chargement sur chaque app store respectif. Deuxi\u00e8mement, l&#8217;application bas\u00e9e sur un navigateur Web adapt\u00e9e aux mobiles (appel\u00e9e Mobile-Friendly OneDesk ou MFOD), qui est accessible en se connectant \u00e0 partir d&#8217;un navigateur mobile. Pour plus d&#8217;informations sur l&#8217; exp\u00e9rience mobile [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9425],"tags":[],"class_list":["post-231823","post","type-post","status-publish","format-standard","hentry","category-1-comment-utiliser-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Mobile\u00a0: Exp\u00e9rience utilisateur et param\u00e8tres | Service d&#039;assistance et PM OneDesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/fr\/mobile-onedesk-user-experience-settings\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mobile\u00a0: Exp\u00e9rience utilisateur et param\u00e8tres | Service d&#039;assistance et PM OneDesk\" \/>\n<meta property=\"og:description\" content=\"OneDesk propose deux options mobiles pour les utilisateurs. 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