{"id":234845,"date":"2022-06-29T13:23:00","date_gmt":"2022-06-29T13:23:00","guid":{"rendered":"https:\/\/onedesk.com\/pop-up-widgets-explique\/"},"modified":"2022-06-29T13:23:02","modified_gmt":"2022-06-29T13:23:02","slug":"pop-up-widgets-explique","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/pop-up-widgets-explique\/","title":{"rendered":"Explication des deux widgets contextuels du service client de OneDesk"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">OneDesk propose deux widgets contextuels parmi lesquels choisir lors de l&#8217;int\u00e9gration des applications client OneDesk sur votre site Web : le <strong>widget client OneDesk et le nouveau widget OneDesk (b\u00eata)<\/strong> . Ces widgets remplissent des fonctions similaires, mais il existe des circonstances dans lesquelles vous pr\u00e9f\u00e9rerez peut-\u00eatre en int\u00e9grer un sur votre site Web plut\u00f4t qu&#8217;un autre.<\/p>\n\n<p class=\"wp-block-paragraph\">Les deux options de widget sont destin\u00e9es \u00e0 \u00eatre utilis\u00e9es principalement par vos clients, mais peuvent \u00e9galement \u00eatre connect\u00e9es par un utilisateur interne de votre organisation. Les utilisateurs peuvent voir des informations diff\u00e9rentes de celles de vos clients, car ils verront leurs propres conversations dans l&#8217;application Messenger et leurs propres \u00e9l\u00e9ments soumis (selon les param\u00e8tres) dans le portail client. Ceci est indiqu\u00e9 par &#8220;l&#8217;acc\u00e8s client&#8221; dans l&#8217;URL &#8211; vous verrez ce que vous voyez \u00e0 l&#8217;int\u00e9rieur de OneDesk, mais dans la m\u00eame disposition que vos clients utilisent.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-previewing-the-onedesk-widgets\"><strong>Aper\u00e7u des widgets OneDesk<\/strong><\/h2>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Pour voir \u00e0 quoi ressemblerait chaque widget, acc\u00e9dez \u00e0 votre nom dans le coin sup\u00e9rieur droit de l&#8217;application principale OneDesk. S\u00e9lectionnez votre nom et faites d\u00e9filer jusqu&#8217;\u00e0 &#8220;Applications client&#8221; &#8211; s\u00e9lectionnez &#8220;Widget&#8221;.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"765\" height=\"610\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-12.png\" alt=\"param&#xE8;tres du widget dans l'application de bureau\" class=\"wp-image-231075\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-12.png 765w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-12-300x239.png 300w\" sizes=\"(max-width: 765px) 100vw, 765px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Sur la page r\u00e9sultante, vous verrez d&#8217;abord le widget client OneDesk, ainsi qu&#8217;une description rapide et des instructions sur la fa\u00e7on d&#8217;int\u00e9grer ce widget contextuel sur votre site Web. Vous pouvez passer au Widget OneDesk (b\u00eata) via les onglets en haut de votre \u00e9cran.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"503\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-13-1024x503.png\" alt=\"widget contextuel\" class=\"wp-image-231088\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-13-1024x503.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-13-300x147.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-13-768x377.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-13-1536x755.png 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-13.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-difference-between-the-two-widget-options\"><strong>Diff\u00e9rence entre les deux options de widget<\/strong><\/h2>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Les principales diff\u00e9rences entre le widget client OneDesk et le widget OneDesk (b\u00eata) sont la mani\u00e8re dont les portails sont g\u00e9r\u00e9s, la prise en charge des tailles d&#8217;\u00e9cran plus petites (tablette, mobile, etc.) et la prise en charge de plusieurs langues. Il existe plusieurs diff\u00e9rences suppl\u00e9mentaires dans les param\u00e8tres disponibles entre les deux widgets. Les param\u00e8tres se trouvent dans <strong>Plus d&#8217;applications &#8211;<\/strong>&gt; <strong>Administratif &#8211;<\/strong>&gt; <strong>Applications client &#8211;<\/strong>&gt; <strong>Widget de site Web<\/strong> dans l&#8217;application principale OneDesk. <\/p>\n\n<p class=\"wp-block-paragraph\">Une personnalisation suppl\u00e9mentaire pour les applications client incluses dans les widgets est accessible sous l&#8217;en-t\u00eate &#8220;Applications client&#8221;.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"488\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-14-1024x488.png\" alt=\"param&#xE8;tres du widget d&#xE9;velopp&#xE9;s\" class=\"wp-image-231101\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-14-1024x488.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-14-300x143.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-14-768x366.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-14-1536x732.png 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-14.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-portals\"><strong>Portails<\/strong><\/h3>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\"><strong>Widget client OneDesk<\/strong> <\/p>\n\n<ul class=\"wp-block-list\"><li>Utilise le portail client standard qui contient tous vos tickets et t\u00e2ches en un seul endroit. Ce portail peut voir ses propri\u00e9t\u00e9s de visibilit\u00e9, de connexion et de panneau de d\u00e9tails\/filtre modifi\u00e9es dans OneDesk dans <strong>Plus d&#8217;applications &#8211;<\/strong>&gt; <strong>Administratif &#8211;<\/strong>&gt; <strong>Portail.<\/strong> Ces param\u00e8tres affecteront tous les \u00e9l\u00e9ments.<\/li><\/ul>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"458\" height=\"476\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-15.png\" alt=\"portail client widget\" class=\"wp-image-231114\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-15.png 458w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-15-289x300.png 289w\" sizes=\"(max-width: 458px) 100vw, 458px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\"><strong>Widget OneDesk (b\u00eata)<\/strong><\/p>\n\n<ul class=\"wp-block-list\"><li>Divise le portail client en deux portails de tickets et de t\u00e2ches distincts. Optimis\u00e9s pour les petits \u00e9crans, ces portails affichent uniquement les tickets ou les t\u00e2ches de base par d\u00e9faut, mais peuvent avoir des types de tickets et de t\u00e2ches suppl\u00e9mentaires activ\u00e9s dans leurs param\u00e8tres de portail dans l&#8217;application principale OneDesk. Les param\u00e8tres d\u00e9finis dans un portail n&#8217;affecteront pas l&#8217;autre.<\/li><\/ul>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"442\" height=\"503\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-16.png\" alt=\"portail de billets\" class=\"wp-image-231127\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-16.png 442w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-16-264x300.png 264w\" sizes=\"(max-width: 442px) 100vw, 442px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-smaller-screen-optimization\"><strong>Optimisation de l&#8217;\u00e9cran plus petit<\/strong><\/h3>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Le <strong>widget client OneDesk<\/strong> n&#8217;est pas optimis\u00e9 pour les petits \u00e9crans, contrairement au <strong>widget OneDesk (b\u00eata)<\/strong> . Des ic\u00f4nes et du texte plus grands permettent une exp\u00e9rience plus navigable pour les utilisateurs et les clients qui acc\u00e8dent au widget \u00e0 partir d&#8217;une tablette ou d&#8217;un appareil mobile. Cependant, les <strong>deux widgets<\/strong> peuvent \u00eatre utilis\u00e9s \u00e0 partir de n&#8217;importe quel appareil \u00e0 partir duquel vos clients acc\u00e8dent \u00e0 votre site Web.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-language-offerings\"><strong>Offres linguistiques<\/strong><\/h3>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\"><strong>Widget client OneDesk<\/strong><\/p>\n\n<ul class=\"wp-block-list\"><li>Le portail client du OneDesk Customer Widget peut \u00eatre traduit manuellement par vous ou vos utilisateurs. Acc\u00e9der <strong>\u00e0 plus d&#8217;applications &#8211;<\/strong>&gt; <strong>Administratif &#8211;<\/strong>&gt; <strong>Applications client<\/strong> dans l&#8217;application principale OneDesk, et t\u00e9l\u00e9chargez, modifiez et chargez votre fichier de traduction. Plus d&#8217;informations sur <a href=\"https:\/\/onedesk.com\/fr\/traduire-votre-portail-client-dans-une-autre-langue\/\">la traduction de vos applications client.<\/a><\/li><\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>Widget OneDesk (b\u00eata)<\/strong><\/p>\n\n<ul class=\"wp-block-list\"><li>Vous pouvez traduire toutes les applications dans le Widget OneDesk (b\u00eata) en changeant votre pr\u00e9f\u00e9rence de langue. S\u00e9lectionnez le menu hamburger dans le coin sup\u00e9rieur droit du widget, puis votre nom, et s\u00e9lectionnez la langue dans laquelle vous souhaitez traduire vos applications dans la liste d\u00e9roulante &#8220;Langue&#8221;.<ul><li>Notez que ces traductions sont faites automatiquement &#8211; des erreurs peuvent occasionnellement \u00eatre trouv\u00e9es. Si tel est le cas, veuillez contacter OneDesk et nous informer de l&#8217;erreur de traduction.<\/li><\/ul><\/li><\/ul>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"451\" height=\"452\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-17.png\" alt=\" prise en charge multilingue\" class=\"wp-image-231140\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-17.png 451w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-17-300x300.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-17-150x150.png 150w\" sizes=\"(max-width: 451px) 100vw, 451px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-when-to-use-each-widget-some-considerations\"><strong>Quand utiliser chaque widget\u00a0: quelques consid\u00e9rations<\/strong><\/h2>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Chaque widget contextuel orient\u00e9 client propos\u00e9 par OneDesk offre de nombreuses options permettant \u00e0 vos clients de communiquer avec vous et de soumettre des \u00e9l\u00e9ments \u00e0 traiter. En fonction de votre organisation et des besoins de votre client\u00e8le, vous pouvez trouver une option de widget plus applicable qu&#8217;une autre.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\"><strong>Consid\u00e9rations relatives \u00e0 l&#8217;utilisation du widget client OneDesk<\/strong><\/p>\n\n<ul class=\"wp-block-list\"><li>Pour les organisations dont les clients acc\u00e9deront au widget \u00e0 partir d&#8217;appareils de bureau principalement<\/li><li>Les clients qui soumettent \u00e0 la fois des types d&#8217;\u00e9l\u00e9ments de ticket et de t\u00e2che et qui souhaitent afficher tous leurs \u00e9l\u00e9ments soumis dans un portail unique avec des param\u00e8tres de visibilit\u00e9 affectant tous leurs \u00e9l\u00e9ments<\/li><li>Les organisations qui souhaitent avoir un contr\u00f4le direct sur la traduction du portail client, mais qui ne veulent pas\/n&#8217;ont pas besoin de personnaliser les autres applications client<\/li><\/ul>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\"><strong>Consid\u00e9rations relatives \u00e0 l&#8217;utilisation du widget OneDesk (b\u00eata)<\/strong><\/p>\n\n<ul class=\"wp-block-list\"><li>Pour les organisations dont les clients acc\u00e9deront au widget \u00e0 partir de divers appareils et souhaitent offrir l&#8217;exp\u00e9rience la plus optimis\u00e9e sur des \u00e9crans plus petits<\/li><li>Clients qui soumettent uniquement des tickets ou uniquement des t\u00e2ches, ou organisations qui souhaitent contr\u00f4ler s\u00e9par\u00e9ment la visibilit\u00e9 des types de tickets et de t\u00e2ches, r\u00e9partis entre deux portails<\/li><li>Les organisations qui souhaitent traduire automatiquement les applications de leurs clients et qui n&#8217;ont pas besoin\/ne veulent pas traduire manuellement les termes et expressions<\/li><\/ul>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-related-articles\"><strong>Articles Li\u00e9s<\/strong><\/h2>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/onedesk.com\/fr\/configuration-interne-vs-externe-onedesk\/\">Configuration de OneDesk pour les utilisateurs finaux internes par rapport aux clients externes<\/a><\/li><li><a href=\"https:\/\/onedesk.com\/fr\/inviter-des-clients-au-portail\/\">Inviter des clients sur le portail client<\/a><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>OneDesk propose deux widgets contextuels parmi lesquels choisir lors de l&#8217;int\u00e9gration des applications client OneDesk sur votre site Web : le widget client OneDesk et le nouveau widget OneDesk (b\u00eata) . Ces widgets remplissent des fonctions similaires, mais il existe des circonstances dans lesquelles vous pr\u00e9f\u00e9rerez peut-\u00eatre en int\u00e9grer un sur votre site Web plut\u00f4t [&hellip;]<\/p>\n","protected":false},"author":29,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9425],"tags":[],"class_list":["post-234845","post","type-post","status-publish","format-standard","hentry","category-1-comment-utiliser-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Explication des deux widgets contextuels du service client de OneDesk | OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk est \u00e0 la fois helpdesk et gestion de projet. 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