{"id":238301,"date":"2022-07-28T13:00:56","date_gmt":"2022-07-28T13:00:56","guid":{"rendered":"https:\/\/onedesk.com\/comment-creer-un-tableau-de-bord-graphique-personnalise\/"},"modified":"2022-07-28T13:00:56","modified_gmt":"2022-07-28T13:00:56","slug":"comment-creer-un-tableau-de-bord-graphique-personnalise","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/comment-creer-un-tableau-de-bord-graphique-personnalise\/","title":{"rendered":"Comment cr\u00e9er un tableau de bord graphique personnalis\u00e9"},"content":{"rendered":"

\"\"<\/p>\n

L’onglet Graphiques de l’application Analytics<\/strong> vous permet d’analyser l’efficacit\u00e9 de votre support client et les performances globales de votre \u00e9quipe et de la gestion de projet.<\/p>\n

L’onglet graphique se compose d’une collection de s\u00e9ries de graphiques<\/strong> , des regroupements th\u00e9matiques de vos donn\u00e9es. Par exemple, la s\u00e9rie Historique des modifications des tickets<\/strong> affiche des graphiques pour le temps de r\u00e9solution des tickets, l’\u00e2ge moyen des tickets, etc.
\nLa plage de dates<\/strong> filtre les donn\u00e9es selon une p\u00e9riode s\u00e9lectionn\u00e9e. Vous pouvez choisir parmi les plages de dates s\u00e9lectionn\u00e9es ou s\u00e9lectionner la v\u00f4tre en cliquant sur la date de d\u00e9but souhait\u00e9e et en faisant glisser le bleu jusqu’\u00e0 la date de fin.<\/p>\n

\"\"<\/p>\n

Comment cr\u00e9er votre tableau de bord personnalis\u00e9<\/h2>\n

Pour vos graphiques les plus utilis\u00e9s, vous pouvez cr\u00e9er un ou plusieurs tableaux de bord personnalis\u00e9s. Vous pouvez cr\u00e9er des filtres pour vos donn\u00e9es et s\u00e9lectionner des graphiques qui seront enregistr\u00e9s en tant que vue sur le panneau de gauche. La plage de dates peut \u00eatre s\u00e9lectionn\u00e9e dans vos vues sans qu’il soit n\u00e9cessaire de modifier votre vue.<\/p>\n

\u00c9tape 1 : Cliquez sur l’ic\u00f4ne Mes vues<\/strong>
\n\"\"<\/p>\n

\u00c9tape 2 : s\u00e9lectionnez Ajouter un graphique<\/strong>
\n\"\"<\/p>\n

\u00c9tape 3 : Les s\u00e9ries de graphiques disponibles apparaissent \u00e0 gauche avec les graphiques correspondants \u00e0 droite.
\n\u00c0 c\u00f4t\u00e9 de l’un des graphiques que vous voulez sur votre tableau de bord, cliquez sur Ajouter<\/strong> . Vous pouvez s\u00e9lectionner les graphiques de votre choix, quelle que soit la s\u00e9rie dans laquelle ils se trouvent. S\u00e9lectionnez Supprimer<\/strong> si vous changez d’avis.
\n\"\"<\/p>\n

\u00c9tape 4 : Cliquez sur Termin\u00e9<\/strong> lorsque vous avez s\u00e9lectionn\u00e9 les graphiques souhait\u00e9s. Vous verrez vos graphiques s\u00e9lectionn\u00e9s dans les bulles grises.
\n\"\"<\/p>\n

\u00c9tape 5 : Vous pouvez \u00e9ventuellement affiner les donn\u00e9es du graphique avec un ou plusieurs filtres, en s\u00e9lectionnant Ajouter un filtre<\/strong> . Les filtres limitent vos donn\u00e9es en fonction de certaines conditions. Par exemple, si vous s\u00e9lectionnez Responsable> est>[me] la vue ne vous donnera que des graphiques qui correspondent \u00e0 ces crit\u00e8res.<\/p>\n

\u00c9tape 6 : Lorsque vous \u00eates satisfait de vos s\u00e9lections, cliquez sur Enregistrer<\/strong> .<\/p>\n

\u00c9tape 7 : Nommez votre nouvelle vue de tableau de bord. S\u00e9lectionnez Partager cette vue<\/strong> si vous souhaitez partager le tableau de bord avec d’autres membres de votre \u00e9quipe. Lorsque vous avez termin\u00e9, cliquez sur Enregistrer<\/strong> .
\n\"\"<\/p>\n

Votre vue sera maintenant enregistr\u00e9e sur le c\u00f4t\u00e9 gauche sous Mes vues. Vous pouvez cr\u00e9er plusieurs vues de tableaux de bord.
\nVous pouvez facilement modifier la plage de dates de vos donn\u00e9es sans modifier les param\u00e8tres de votre vue enregistr\u00e9e
\nLes s\u00e9lecteurs de niveau de projet peuvent \u00e9galement \u00eatre appliqu\u00e9s \u00e0 votre tableau de bord sans modifier votre vue enregistr\u00e9e.<\/p>\n

\"\"<\/p>\n

Exemple<\/h3>\n

Cr\u00e9ons un exemple de vue de tableau de bord. Supposons que vous souhaitiez analyser les performances de votre \u00e9quipe d’assistance ce mois-ci sur ses tickets.
\nNous allons ajouter deux graphiques \u00e0 notre tableau de bord. Tout d’abord, s\u00e9lectionnez la s\u00e9rie : Tickets change history<\/strong> . Ajoutez le graphique appel\u00e9 Tickets cr\u00e9\u00e9s\/r\u00e9solus<\/strong> .
\nAller \u00e0 la s\u00e9rie : Tickets non r\u00e9solus<\/strong> . Ajoutez un autre graphique, s\u00e9lectionnons le graphique nomm\u00e9 Tickets non r\u00e9solus par priorit\u00e9<\/strong> .
\nEnsuite, nous ajouterons un filtre : \u00c9quipe responsable<\/strong> -> est<\/strong> -> Assistance client<\/strong> . Enregistrez votre vue et s\u00e9lectionnez maintenant la plage de dates des 30 derniers jours<\/strong> .<\/p>\n","protected":false},"excerpt":{"rendered":"

L’onglet Graphiques de l’application Analytics vous permet d’analyser l’efficacit\u00e9 de votre support client et les performances globales de votre \u00e9quipe et de la gestion de projet. L’onglet graphique se compose d’une collection de s\u00e9ries de graphiques , des regroupements th\u00e9matiques de vos donn\u00e9es. Par exemple, la s\u00e9rie Historique des modifications des tickets affiche des graphiques […]<\/p>\n","protected":false},"author":32,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9425],"tags":[],"class_list":["post-238301","post","type-post","status-publish","format-standard","hentry","category-1-comment-utiliser-onedesk"],"yoast_head":"\nComment cr\u00e9er un tableau de bord graphique personnalis\u00e9 - OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk combine le service d'assistance et la gestion de projet dans une seule application. 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