{"id":242866,"date":"2022-11-04T18:39:59","date_gmt":"2022-11-04T18:39:59","guid":{"rendered":"https:\/\/onedesk.com\/an-it-non-profit-passe-de-spiceworks-a-onedesk\/"},"modified":"2022-11-04T18:39:59","modified_gmt":"2022-11-04T18:39:59","slug":"an-it-non-profit-passe-de-spiceworks-a-onedesk","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/an-it-non-profit-passe-de-spiceworks-a-onedesk\/","title":{"rendered":"Une organisation informatique \u00e0 but non lucratif passe de Spiceworks \u00e0 OneDesk"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/thisisengineering-raeng-lr5RHwBmrbs-unsplash-1024x683.jpg\" alt=\"Une organisation informatique \u00e0 but non lucratif passe de Spiceworks \u00e0 OneDesk\" width=\"1024\" height=\"683\" class=\"alignnone size-large wp-image-141046\"><br \/>\n<\/br><br \/>\nIl existe de nombreuses solutions logicielles d&#8217;assistance disponibles sur le march\u00e9 aujourd&#8217;hui. La plupart de ces applications fournissent les fonctionnalit\u00e9s de base du service d&#8217;assistance, mais manquent d&#8217;outils robustes et de flexibilit\u00e9 pour s&#8217;adapter aux besoins et aux flux de travail sp\u00e9cifiques des diff\u00e9rentes \u00e9quipes informatiques. Dans d&#8217;autres cas, les applications d&#8217;assistance facturent des prix \u00e9lev\u00e9s pour l&#8217;acc\u00e8s aux fonctionnalit\u00e9s de haut niveau.<br \/>\n<\/br><br \/>\nUn client est venu nous voir avec de tels probl\u00e8mes, souhaitant abandonner l&#8217;application de service d&#8217;assistance Spiceworks, car l&#8217;application ne r\u00e9pondait pas actuellement aux besoins de son entreprise. Notre client \u00e9tait un service informatique \u00e0 but non lucratif qui servait plus de 150 clients internes et externes. Ils ont indiqu\u00e9 que Spiceworks n&#8217;\u00e9tait pas en mesure de leur offrir la flexibilit\u00e9, la personnalisation et les automatisations de haut niveau dont ils avaient besoin pour faire en sorte que le flux de tickets soit fluide. De plus, notre client voulait des capacit\u00e9s de gestion de projet sans avoir \u00e0 payer un co\u00fbt \u00e9lev\u00e9&nbsp;; car le budget est une consid\u00e9ration cruciale dans les op\u00e9rations \u00e0 but non lucratif.<br \/>\n<\/br><\/p>\n<h2>Deux applications en une<\/h2>\n<p>Comme avec la plupart des autres logiciels d&#8217;assistance disponibles, la gestion de projet est une fonctionnalit\u00e9 qui manque \u00e0 Spiceworks. Au lieu d&#8217;essayer de jongler avec deux applications, OneDesk combine toutes les fonctionnalit\u00e9s du service d&#8217;assistance et de la gestion de projet sans casser leur budget.<br \/>\nNotre client est en mesure de tirer parti du diagramme de Gantt et du tableau d&#8217;\u00e9tat personnalisables, permettant aux responsables informatiques d&#8217;attribuer ou de r\u00e9attribuer facilement des t\u00e2ches, d&#8217;optimiser les horaires et de suivre les op\u00e9rations. De plus, OneDesk propose des vues personnalis\u00e9es pour suivre et visualiser les KPI.<br \/>\nIl n&#8217;est pas n\u00e9cessaire de payer pour diff\u00e9rents logiciels ou de perdre du temps en passant constamment de l&#8217;un \u00e0 l&#8217;autre. Outre des capacit\u00e9s compl\u00e8tes de gestion de projet, les fonctionnalit\u00e9s du service d&#8217;assistance permettent de capturer des tickets \u00e0 partir d&#8217;e-mails, de discussions en direct et de formulaires Web. Notre client a trouv\u00e9 les outils d&#8217;automatisation particuli\u00e8rement utiles. L&#8217;automatisation de haut niveau simplifie davantage le flux des tickets. Notre client souhaitait pouvoir attribuer automatiquement des tickets de mani\u00e8re flexible et automatiser la cr\u00e9ation de tickets, de t\u00e2ches et de projets.<br \/>\n<\/br><\/p>\n<h2>Ce qui distingue OneDesk<\/h2>\n<p>Comme mentionn\u00e9, la plupart des autres applications ne vous offrent qu&#8217;un seul outil, mais OneDesk combine de mani\u00e8re transparente le service d&#8217;assistance et la gestion de projet en une seule application. Simplifiez davantage vos op\u00e9rations avec des dizaines d&#8217;int\u00e9grations int\u00e9gr\u00e9es ou utilisez notre API publique. De plus, OneDesk offre une grande flexibilit\u00e9 et personnalisation pour s&#8217;adapter \u00e0 votre activit\u00e9 informatique. Notre client souhaitait voir tous ses billets tri\u00e9s par compagnie. OneDesk fournit un filtrage puissant mais simple \u00e0 utiliser, afin que les \u00e9quipes puissent facilement g\u00e9rer leur travail. Chez OneDesk, une taille unique convient \u00e0 tous. Personnalisez le portail client, le chat en direct, le formulaire Web, la base de connaissances, ainsi que les types de tickets, les noms et bien plus encore pour personnaliser OneDesk.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Il existe de nombreuses solutions logicielles d&#8217;assistance disponibles sur le march\u00e9 aujourd&#8217;hui. La plupart de ces applications fournissent les fonctionnalit\u00e9s de base du service d&#8217;assistance, mais manquent d&#8217;outils robustes et de flexibilit\u00e9 pour s&#8217;adapter aux besoins et aux flux de travail sp\u00e9cifiques des diff\u00e9rentes \u00e9quipes informatiques. Dans d&#8217;autres cas, les applications d&#8217;assistance facturent des prix [&hellip;]<\/p>\n","protected":false},"author":32,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9438],"tags":[],"class_list":["post-242866","post","type-post","status-publish","format-standard","hentry","category-4-applications-industrielles"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Le service informatique d&#039;une association passe de Spiceworks \u00e0 OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk est un service d&#039;assistance et de gestion de projet dans une seule application. D\u00e9couvrez pourquoi ce service informatique d&#039;une organisation \u00e0 but non lucratif est pass\u00e9 de Spiceworks \u00e0 OneDesk.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/fr\/an-it-non-profit-passe-de-spiceworks-a-onedesk\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Le service informatique d&#039;une association passe de Spiceworks \u00e0 OneDesk\" \/>\n<meta property=\"og:description\" content=\"OneDesk est un service d&#039;assistance et de gestion de projet dans une seule application. D\u00e9couvrez pourquoi ce service informatique d&#039;une organisation \u00e0 but non lucratif est pass\u00e9 de Spiceworks \u00e0 OneDesk.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/fr\/an-it-non-profit-passe-de-spiceworks-a-onedesk\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:published_time\" content=\"2022-11-04T18:39:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/thisisengineering-raeng-lr5RHwBmrbs-unsplash-1024x683.jpg\" \/>\n<meta name=\"author\" content=\"Erin Richardson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Erin Richardson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Le service informatique d'une association passe de Spiceworks \u00e0 OneDesk","description":"OneDesk est un service d'assistance et de gestion de projet dans une seule application. D\u00e9couvrez pourquoi ce service informatique d'une organisation \u00e0 but non lucratif est pass\u00e9 de Spiceworks \u00e0 OneDesk.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/fr\/an-it-non-profit-passe-de-spiceworks-a-onedesk\/","og_locale":"fr_FR","og_type":"article","og_title":"Le service informatique d'une association passe de Spiceworks \u00e0 OneDesk","og_description":"OneDesk est un service d'assistance et de gestion de projet dans une seule application. D\u00e9couvrez pourquoi ce service informatique d'une organisation \u00e0 but non lucratif est pass\u00e9 de Spiceworks \u00e0 OneDesk.","og_url":"https:\/\/onedesk.com\/fr\/an-it-non-profit-passe-de-spiceworks-a-onedesk\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_published_time":"2022-11-04T18:39:59+00:00","og_image":[{"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/thisisengineering-raeng-lr5RHwBmrbs-unsplash-1024x683.jpg","type":"","width":"","height":""}],"author":"Erin Richardson","twitter_card":"summary_large_image","twitter_creator":"@OneDeskApp","twitter_site":"@OneDeskApp","twitter_misc":{"Written by":"Erin Richardson","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["Article","BlogPosting"],"@id":"https:\/\/onedesk.com\/fr\/an-it-non-profit-passe-de-spiceworks-a-onedesk\/#article","isPartOf":{"@id":"https:\/\/onedesk.com\/fr\/an-it-non-profit-passe-de-spiceworks-a-onedesk\/"},"author":{"name":"Erin Richardson","@id":"https:\/\/onedesk.com\/fr\/#\/schema\/person\/00231edefa83e6c1fe87f0f735ee1f92"},"headline":"Une organisation informatique \u00e0 but non lucratif passe de Spiceworks \u00e0 OneDesk","datePublished":"2022-11-04T18:39:59+00:00","mainEntityOfPage":{"@id":"https:\/\/onedesk.com\/fr\/an-it-non-profit-passe-de-spiceworks-a-onedesk\/"},"wordCount":562,"commentCount":0,"publisher":{"@id":"https:\/\/onedesk.com\/fr\/#organization"},"image":{"@id":"https:\/\/onedesk.com\/fr\/an-it-non-profit-passe-de-spiceworks-a-onedesk\/#primaryimage"},"thumbnailUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/thisisengineering-raeng-lr5RHwBmrbs-unsplash-1024x683.jpg","articleSection":["4. Applications industrielles"],"inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/onedesk.com\/fr\/an-it-non-profit-passe-de-spiceworks-a-onedesk\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/onedesk.com\/fr\/an-it-non-profit-passe-de-spiceworks-a-onedesk\/","url":"https:\/\/onedesk.com\/fr\/an-it-non-profit-passe-de-spiceworks-a-onedesk\/","name":"Le service informatique d'une association passe de Spiceworks \u00e0 OneDesk","isPartOf":{"@id":"https:\/\/onedesk.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/onedesk.com\/fr\/an-it-non-profit-passe-de-spiceworks-a-onedesk\/#primaryimage"},"image":{"@id":"https:\/\/onedesk.com\/fr\/an-it-non-profit-passe-de-spiceworks-a-onedesk\/#primaryimage"},"thumbnailUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/thisisengineering-raeng-lr5RHwBmrbs-unsplash-1024x683.jpg","datePublished":"2022-11-04T18:39:59+00:00","description":"OneDesk est un service d'assistance et de gestion de projet dans une seule application. D\u00e9couvrez pourquoi ce service informatique d'une organisation \u00e0 but non lucratif est pass\u00e9 de Spiceworks \u00e0 OneDesk.","inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/fr\/an-it-non-profit-passe-de-spiceworks-a-onedesk\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/onedesk.com\/fr\/an-it-non-profit-passe-de-spiceworks-a-onedesk\/#primaryimage","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/thisisengineering-raeng-lr5RHwBmrbs-unsplash-1024x683.jpg","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/thisisengineering-raeng-lr5RHwBmrbs-unsplash-1024x683.jpg"},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/fr\/#website","url":"https:\/\/onedesk.com\/fr\/","name":"OneDesk","description":"Logiciel de gestion de projet et d'assistance","publisher":{"@id":"https:\/\/onedesk.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/fr\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/onedesk.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"],"description":"OneDesk is a work management app for managing customer \/ end-user support, projects, and financials.","email":"support@onedesk.com","telephone":"1-855-663-3375","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"11","maxValue":"50"}},{"@type":"Person","@id":"https:\/\/onedesk.com\/fr\/#\/schema\/person\/00231edefa83e6c1fe87f0f735ee1f92","name":"Erin Richardson","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=96&d=mm&r=g","caption":"Erin Richardson"},"url":"https:\/\/onedesk.com\/fr\/author\/erin-richardson\/"}]}},"tpgb_featured_images":null,"tpgb_post_meta_info":{"get_date":"November 4, 2022","get_modified_date":"November 4, 2022","category_list":{"category":[{"term_id":9438,"name":"4. Applications industrielles","slug":"4-applications-industrielles","term_group":0,"term_taxonomy_id":9438,"taxonomy":"category","description":"Applications industrielles: \u00e9tudes de cas qui couvrent diverses applications industrielles pour OneDesk et mettent en \u00e9vidence les diff\u00e9rents secteurs verticaux dans lesquels OneDesk est utilis\u00e9.","parent":0,"count":53,"filter":"raw","term_order":"0"}],"post_tag":false,"post_format":false},"author_name":"Erin Richardson","author_url":"https:\/\/onedesk.com\/fr\/author\/erin-richardson\/","author_email":"erin.richardson@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["subscriber"],"author_firstname":"Erin","author_lastname":"Richardson","user_login":"erin.richardson","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":{"category":"<a href=\"https:\/\/onedesk.com\/fr\/category\/4-applications-industrielles\/\" alt=\"4. Applications industrielles\"  class=\"category-4-applications-industrielles\">4. Applications industrielles<\/a> "},"jetpack_shortlink":"https:\/\/wp.me\/pfpPaI-11bc","amp_enabled":true,"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/posts\/242866","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/comments?post=242866"}],"version-history":[{"count":0,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/posts\/242866\/revisions"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/media?parent=242866"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/categories?post=242866"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/tags?post=242866"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}