{"id":256325,"date":"2023-09-07T18:32:31","date_gmt":"2023-09-07T18:32:31","guid":{"rendered":"https:\/\/onedesk.com\/nouveau-aout-2023\/"},"modified":"2023-09-07T18:32:45","modified_gmt":"2023-09-07T18:32:45","slug":"nouveau-aout-2023","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/nouveau-aout-2023\/","title":{"rendered":"Nouveau ao\u00fbt 2023"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">La version d&#8217;ao\u00fbt 2023 de OneDesk est d\u00e9sormais disponible ! Dans cette version, l&#8217;\u00e9quipe a ajout\u00e9 une vari\u00e9t\u00e9 d&#8217;am\u00e9liorations de convivialit\u00e9 et de nouvelles fonctionnalit\u00e9s utiles.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#h-project-templates\">Mod\u00e8les de projet<\/a><\/li>\n\n\n\n<li><a href=\"#h-additional-features-for-professional-service-automation\">Fonctionnalit\u00e9s pour les services professionnels<\/a><\/li>\n\n\n\n<li><a href=\"#h-simplified-navigation-for-archived-deleted-not-shared-projects\">Acc\u00e8s simplifi\u00e9 aux projets archiv\u00e9s<\/a><\/li>\n\n\n\n<li><a href=\"#h-reply-above-this-line-is-editable-translatable\">Possibilit\u00e9 de modifier le d\u00e9limiteur d&#8217;e-mail<\/a><\/li>\n\n\n\n<li><a href=\"#h-additional-kpis-and-link-on-the-customer-organization\">KPI de l&#8217;organisation client<\/a><\/li>\n\n\n\n<li><a href=\"#h-other-enhancements\">Des tonnes de corrections de bugs et d&#8217;am\u00e9liorations de la convivialit\u00e9<\/a><\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\" id=\"h-project-templates\">Mod\u00e8les de projet<\/h2>\n\n<p class=\"wp-block-paragraph\">OneDesk a toujours eu la possibilit\u00e9 de cr\u00e9er des projets et de les cloner si des copies sont n\u00e9cessaires, mais des mod\u00e8les de projet plus avanc\u00e9s ont \u00e9t\u00e9 ajout\u00e9s.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Vous pouvez d\u00e9sormais d\u00e9signer un projet comme projet \u00ab\u00a0Mod\u00e8le\u00a0\u00bb. Ceux-ci seront sugg\u00e9r\u00e9s par priorit\u00e9 lors de l\u2019utilisation de projets mod\u00e8les.<\/li>\n\n\n\n<li>D\u00e9sormais, lorsque vous cr\u00e9ez un projet, vous pouvez choisir de le faire \u00e0 partir d&#8217;un mod\u00e8le ou de cr\u00e9er un nouveau projet vide.<\/li>\n\n\n\n<li>Les options de mod\u00e8le flexibles vous permettent de sp\u00e9cifier ce qui est copi\u00e9 ou recalcul\u00e9 \u00e0 partir du mod\u00e8le, y compris les \u00e9l\u00e9ments, le travail planifi\u00e9, les pi\u00e8ces jointes, les valeurs de champs personnalis\u00e9s, les destinataires, les abonn\u00e9s et bien plus encore.<\/li>\n\n\n\n<li>Vous pouvez planifier automatiquement le nouveau projet \u00e0 partir de la date de d\u00e9but du projet.<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/template1.png\" alt=\"\" class=\"wp-image-255506\" style=\"width:511px;height:357px\" width=\"511\" height=\"357\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/template1.png 816w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/template1-300x210.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/template1-768x536.png 768w\" sizes=\"(max-width: 511px) 100vw, 511px\" \/><\/figure>\n\n<div style=\"height:27px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-additional-features-for-professional-service-automation\">Fonctionnalit\u00e9s suppl\u00e9mentaires pour l&#8217;automatisation des services professionnels<\/h2>\n\n<p class=\"wp-block-paragraph\">Beaucoup de nos clients servent leurs propres clients en leur fournissant des services (projets), en les soutenant (help desk) et en leur facturant leur travail (facturation). \u00c0 cette fin, nous avons ajout\u00e9 des fonctionnalit\u00e9s suppl\u00e9mentaires pour faciliter leur travail, et bien d\u2019autres choses encore sont \u00e0 venir.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Des mod\u00e8les de projet faciles \u00e0 utiliser et r\u00e9utilisables (voir ci-dessus) vous permettent d&#8217;affiner un projet avec les t\u00e2ches, les \u00e9quipes, le travail et les co\u00fbts appropri\u00e9s, de sorte que la cr\u00e9ation d&#8217;un nouveau projet correspondant \u00e0 l&#8217;une de vos offres de services soit aussi simple que quelques clics. .<\/li>\n\n\n\n<li>D\u00e9finissez diff\u00e9rents types de services au niveau de chaque t\u00e2che, afin que les feuilles de temps soient automatiquement correctement class\u00e9es selon le type de service effectu\u00e9. Puisque celui-ci est conserv\u00e9 lorsqu&#8217;un projet est cr\u00e9\u00e9 \u00e0 partir d&#8217;un mod\u00e8le, vous pouvez le d\u00e9finir une fois et le r\u00e9utiliser pour toujours. Lorsque les factures sont g\u00e9n\u00e9r\u00e9es en fonction du type de service, les co\u00fbts seront correctement cumul\u00e9s.<\/li>\n\n\n\n<li>Nous avons ajout\u00e9 une nouvelle propri\u00e9t\u00e9 (facultative) de feuille de temps appel\u00e9e \u00ab Travail sur facture \u00bb. Cette propri\u00e9t\u00e9 vous permet (si les autorisations le permettent) de modifier le travail qui sera factur\u00e9 s&#8217;il diff\u00e8re du travail soumis par le cessionnaire.<\/li>\n\n\n\n<li>Lorsque vous ajoutez des feuilles de temps \u00e0 une facture, vous pouvez d\u00e9sormais filtrer pour afficher uniquement les feuilles de temps \u00ab Approuv\u00e9es \u00bb. Un lien rapide vous m\u00e8nera \u00e0 l&#8217;application Feuilles de temps pour approuver toutes les feuilles de temps dont vous avez besoin.<\/li>\n\n\n\n<li>D\u00e9sormais, l\u2019ID de facture QuickBooks Online (QBO) est expos\u00e9 et consultable depuis OneDesk.<\/li>\n<\/ul>\n\n<div style=\"height:27px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-simplified-navigation-for-archived-deleted-not-shared-projects\">Navigation simplifi\u00e9e pour les projets archiv\u00e9s\/supprim\u00e9s\/non partag\u00e9s<\/h2>\n\n<p class=\"wp-block-paragraph\">Les projets archiv\u00e9s ou dont la suppression est programm\u00e9e peuvent d\u00e9sormais \u00eatre localis\u00e9s plus facilement \u00e0 partir du menu \u00ab S\u00e9lecteur de projet \u00bb en haut \u00e0 gauche. D\u00e9sormais, lorsque vous parcourez ces projets, vous pouvez basculer entre\u00a0:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Projets suivis -&gt; affiche les projets actifs que vous suivez.<\/li>\n\n\n\n<li>Archiv\u00e9 -&gt; affiche les projets que vous avez archiv\u00e9s ou les projets d&#8217;archives qui contiennent des \u00e9l\u00e9ments archiv\u00e9s individuels.<\/li>\n\n\n\n<li>Suppression planifi\u00e9e -&gt; affiche les projets et les \u00e9l\u00e9ments individuels dont la suppression est planifi\u00e9e.  <\/li>\n\n\n\n<li>Non partag\u00e9 avec moi -&gt; affiche les projets d\u00e9tectables qui ne sont pas partag\u00e9s avec vous.<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/Scope1.png\" alt=\"\" class=\"wp-image-255493\" style=\"width:509px;height:328px\" width=\"509\" height=\"328\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/Scope1.png 794w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/Scope1-300x193.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/Scope1-768x494.png 768w\" sizes=\"(max-width: 509px) 100vw, 509px\" \/><\/figure>\n\n<div style=\"height:27px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-reply-above-this-line-is-editable-translatable\">\u00ab\u00a0R\u00e9pondre au-dessus de cette ligne\u00a0\u00bb est modifiable\/traduisible<\/h2>\n\n<p class=\"wp-block-paragraph\">\u00c0 la demande g\u00e9n\u00e9rale, les administrateurs peuvent modifier le d\u00e9limiteur inclus dans les e-mails pour indiquer o\u00f9 les r\u00e9pondants doivent saisir leurs r\u00e9ponses. Cela permettra de modifier cette ligne, de la traduire dans une autre langue ou de la r\u00e9duire aux symboles de d\u00e9limitation obligatoires.<\/p>\n\n<p class=\"wp-block-paragraph\">Modifiez le d\u00e9limiteur depuis Administration &gt;&gt; E-mails &gt;&gt; Apparence.  <\/p>\n\n<div style=\"height:27px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-performance-improvements-for-inactive-tab\">Am\u00e9liorations des performances pour l&#8217;onglet inactif<\/h2>\n\n<p class=\"wp-block-paragraph\">Nous avons \u00e9galement r\u00e9duit le temps requis lors du r\u00e9veil de OneDesk dans un onglet de navigateur inactif. Si OneDesk est ouvert en arri\u00e8re-plan dans un onglet Chrome, Chrome le d\u00e9chargera de mani\u00e8re agressive de la m\u00e9moire. Lorsque vous r\u00e9activez l&#8217;onglet, OneDesk synchronise toutes les mises \u00e0 jour requises, ce qui peut souvent prendre quelques secondes. Avec cette version, nous avons optimis\u00e9 cela permettant \u00e0 OneDesk de se r\u00e9veiller plus rapidement.<\/p>\n\n<div style=\"height:27px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-additional-kpis-and-link-on-the-customer-organization\">KPI suppl\u00e9mentaires et lien sur l&#8217;organisation client<\/h2>\n\n<p class=\"wp-block-paragraph\">Dans cette version, nous avons ajout\u00e9 des KPI et des liens de navigation suppl\u00e9mentaires sur le panneau de d\u00e9tails de l&#8217;organisation client. Vous pouvez d\u00e9sormais facilement acc\u00e9der aux vues filtr\u00e9es des \u00e9l\u00e9ments li\u00e9s \u00e0 cette organisation client pour\u00a0:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Clients (Contacts)<\/li>\n\n\n\n<li>Les factures<\/li>\n\n\n\n<li>Des billets<\/li>\n\n\n\n<li>T\u00e2ches<\/li>\n\n\n\n<li>Projets<\/li>\n\n\n\n<li>Emploi du temps<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/org1-1024x407.png\" alt=\"\" class=\"wp-image-255519\" style=\"width:618px;height:246px\" width=\"618\" height=\"246\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/org1-1024x407.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/org1-300x119.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/org1-768x306.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/org1.png 1146w\" sizes=\"(max-width: 618px) 100vw, 618px\" \/><\/figure>\n\n<div style=\"height:27px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-other-enhancements\">Autres am\u00e9liorations<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Simplification du s\u00e9lecteur de temps.<\/li>\n\n\n\n<li>Placer le non group\u00e9 en fin de liste de regroupement.<\/li>\n\n\n\n<li>Nouveaux filtres pour \u00ab\u00a0a des \u00e9l\u00e9ments li\u00e9s\u00a0\u00bb et \u00ab\u00a0a des sous-t\u00e2ches\u00a0\u00bb.<\/li>\n\n\n\n<li>Options d&#8217;automatisation pour d\u00e9sarchiver automatiquement les \u00e9l\u00e9ments s&#8217;ils re\u00e7oivent de nouvelles conversations.<\/li>\n\n\n\n<li>Nouvelle colonne dans les feuilles de temps pour \u00ab\u00a0\u00e9l\u00e9ment de travail planifi\u00e9\u00a0\u00bb.<\/li>\n\n\n\n<li>Double-cliquez pour ouvrir les d\u00e9tails de la cat\u00e9gorie.<\/li>\n\n\n\n<li>L\u2019indicateur de statut publi\u00e9 sur les articles de la base de connaissances est h\u00e9rit\u00e9 des cat\u00e9gories parent.<\/li>\n\n\n\n<li>Plus de 300 autres corrections de bugs et am\u00e9liorations.<\/li>\n<\/ul>\n\n<div style=\"height:65px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\"><strong>Apprendre encore plus<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-73405409-5ea8-44d5-aac5-16933f18f48d\">Mod\u00e8les de projet<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-310fa00d-90c1-43c3-b52d-105e53682227\">Archivage et d\u00e9sarchivage  <\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-c2eef1e2-1b65-4aa6-9792-ba10659126ac\">Port\u00e9e\/niveau du projet<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-a04cff47-b6fb-4c03-bc07-f89fc0737be7\">Aper\u00e7u de la facturation<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>La version d&#8217;ao\u00fbt 2023 de OneDesk est d\u00e9sormais disponible ! Dans cette version, l&#8217;\u00e9quipe a ajout\u00e9 une vari\u00e9t\u00e9 d&#8217;am\u00e9liorations de convivialit\u00e9 et de nouvelles fonctionnalit\u00e9s utiles. Mod\u00e8les de projet OneDesk a toujours eu la possibilit\u00e9 de cr\u00e9er des projets et de les cloner si des copies sont n\u00e9cessaires, mais des mod\u00e8les de projet plus avanc\u00e9s [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9426],"tags":[],"class_list":["post-256325","post","type-post","status-publish","format-standard","hentry","category-3-notes-de-version"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Nouveau dans OneDesk - ao\u00fbt 2023 | Notes de version<\/title>\n<meta name=\"description\" content=\"La version d\u2019ao\u00fbt 2023 est en ligne. Des tonnes de correctifs et d&#039;am\u00e9liorations, y compris de nouvelles fonctionnalit\u00e9s PSA et une navigation simplifi\u00e9e vers les projets archiv\u00e9s.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/fr\/nouveau-aout-2023\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nouveau dans OneDesk - ao\u00fbt 2023 | Notes de version\" \/>\n<meta property=\"og:description\" content=\"La version d\u2019ao\u00fbt 2023 est en ligne. Des tonnes de correctifs et d&#039;am\u00e9liorations, y compris de nouvelles fonctionnalit\u00e9s PSA et une navigation simplifi\u00e9e vers les projets archiv\u00e9s.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/fr\/nouveau-aout-2023\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-07T18:32:31+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-07T18:32:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/template1.png\" \/>\n<meta name=\"author\" content=\"Erin Richardson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Erin Richardson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Nouveau dans OneDesk - ao\u00fbt 2023 | Notes de version","description":"La version d\u2019ao\u00fbt 2023 est en ligne. 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