{"id":261400,"date":"2023-11-16T17:19:19","date_gmt":"2023-11-16T17:19:19","guid":{"rendered":"https:\/\/onedesk.com\/novembre-2023\/"},"modified":"2023-11-16T17:19:20","modified_gmt":"2023-11-16T17:19:20","slug":"novembre-2023","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/novembre-2023\/","title":{"rendered":"Nouveau dans OneDesk : novembre 2023"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\" id=\"h-project-quoting-amp-invoicing-beta\">Devis et facturation de projet (b\u00eata)<\/h1>\n\n<p class=\"wp-block-paragraph\">OneDesk offre d\u00e9sormais la possibilit\u00e9 d&#8217;\u00e9mettre des devis pour le travail que vous effectuez pour les clients. Ces devis, une fois accept\u00e9s, peuvent \u00eatre transform\u00e9s en factures. Si vous utilisez QuickBooks en ligne, vous pouvez m\u00eame \u00eatre pay\u00e9. Il y a beaucoup de d\u00e9tails \u00e0 d\u00e9couvrir dans ces fonctionnalit\u00e9s, mais voici quelques-uns des points forts\u00a0:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Projets de temps et de mat\u00e9riaux.<\/strong>  Vous pouvez d\u00e9signer un projet comme \u00e9tant destin\u00e9 \u00e0 un client sp\u00e9cifique et sp\u00e9cifier que vous facturerez en fonction du travail que vous effectuez dans le projet. Vous pouvez ensuite ajouter le travail effectu\u00e9 dans le projet \u00e0 la facture et facturer le client pour cela.<\/li>\n\n\n\n<li><strong>Projets \u00e0 forfait.  <\/strong>Les projets au forfait ne d\u00e9pendent pas du travail effectu\u00e9. Au lieu de cela, vous pouvez cr\u00e9er un devis d\u00e9taill\u00e9 pour l\u2019ensemble du projet. Si le client accepte le devis, celui-ci peut \u00eatre transform\u00e9 en facture et \u00e9mis.<\/li>\n\n\n\n<li><strong>Factures inter-projets.<\/strong>  Ceux-ci vous permettent de regrouper le travail sur une facture provenant de plusieurs projets. Utilisez-les si vous avez plusieurs projets en cours pour un client que vous souhaitez facturer au fur et \u00e0 mesure.<\/li>\n\n\n\n<li><strong>G\u00e9n\u00e9rez facilement des devis \u00e0 partir de mod\u00e8les.<\/strong>  Que vous facturiez sur la base d&#8217;un forfait ou d&#8217;un T&amp;M, vous devez souvent g\u00e9n\u00e9rer un devis ou une facture d\u00e9taill\u00e9 pour votre client. OneDesk facilite cela en vous permettant de s\u00e9lectionner le mod\u00e8le de projet, de s\u00e9lectionner la \u00ab Structure de facture \u00bb et de g\u00e9n\u00e9rer le devis.<\/li>\n\n\n\n<li><strong>Approbation des devis par le client.<\/strong>  Les clients peuvent facilement accepter des devis en cliquant simplement sur un bouton. Cela vous permettra ensuite de la transformer en facture et de l&#8217;envoyer pour paiement.<\/li>\n\n\n\n<li><strong>Tarifs de devis\/facturation flexibles<\/strong> . Il existe de nombreuses fa\u00e7ons de facturer le travail que vous effectuez. OneDesk propose de nombreuses structures de tarifs de facturation flexibles vous permettant de facturer par t\u00e2che, type de t\u00e2che, type de service, \u00e9quipe, tarif client, etc.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Il y a tellement plus \u00e0 dire sur les fonctionnalit\u00e9s financi\u00e8res de OneDesk. Nous r\u00e9digerons des articles et des billets de blog contenant beaucoup plus d\u2019informations dans les semaines \u00e0 venir. Cette fonctionnalit\u00e9 est en cours de d\u00e9veloppement actif, alors n&#8217;h\u00e9sitez pas \u00e0 nous faire savoir si vous souhaitez que nous consid\u00e9rions quelque chose.<\/p>\n\n<h1 class=\"wp-block-heading\" id=\"h-new-email-template\">Nouveau mod\u00e8le d&#8217;e-mail<\/h1>\n\n<p class=\"wp-block-paragraph\">Dans un effort pour avoir plus de coh\u00e9rence dans la fa\u00e7on dont les e-mails sont affich\u00e9s dans la multitude de clients de messagerie diff\u00e9rents et sur tous les appareils, nous avons mis \u00e0 niveau nos mod\u00e8les d&#8217;e-mails. Ceux qui connaissent le courrier \u00e9lectronique savent \u00e0 quel point cela peut \u00eatre d\u00e9licat, chaque client prenant en charge son propre sous-ensemble de HTML\/CSS. Nous pensons que notre nouveau mod\u00e8le devrait r\u00e9soudre bon nombre de ces incoh\u00e9rences, mais si vous remarquez de nouveaux probl\u00e8mes d&#8217;affichage des e-mails, veuillez nous en informer d\u00e8s que possible et nous les corrigerons.<\/p>\n\n<h1 class=\"wp-block-heading\" id=\"h-microsoft-integrations\">Int\u00e9grations Microsoft<\/h1>\n\n<p class=\"wp-block-paragraph\">OneDesk propose une vari\u00e9t\u00e9 d&#8217;int\u00e9grations Microsoft 365 pour aider nos clients \u00e0 travailler de mani\u00e8re plus transparente dans un environnement Microsoft.<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-ms-teams-beta\">MS Teams (b\u00eata)<\/h3>\n\n<p class=\"wp-block-paragraph\">OneDesk dispose d&#8217;une int\u00e9gration MS Teams vous permettant de recevoir et de r\u00e9pondre aux tickets directement dans Teams. (L&#8217;int\u00e9gration n&#8217;est actuellement disponible que sur demande).  <\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-outlook-calendar\">Calendrier Outlook<\/h3>\n\n<p class=\"wp-block-paragraph\">OneDesk prend en charge Outlook \u00e0 l&#8217;aide d&#8217;une nouvelle int\u00e9gration iCal. Cette int\u00e9gration bidirectionnelle synchronisera votre calendrier OneDesk avec votre calendrier Outlook, permettant ainsi \u00e0 vos t\u00e2ches OneDesk d&#8217;appara\u00eetre dans Outlook et \u00e0 vos \u00e9v\u00e9nements Outlook de s&#8217;afficher dans OneDesk. OneDesk utilise vos \u00e9v\u00e9nements Outlook pour vous informer de votre disponibilit\u00e9.<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-onedrive-sharepoint\">OneDrive\/SharePoint<\/h3>\n\n<p class=\"wp-block-paragraph\">Vous pouvez cr\u00e9er un lien vers ou t\u00e9l\u00e9charger des fichiers partag\u00e9s dans votre compte OneDrive\/SharePoint vers un ticket ou une t\u00e2che dans OneDesk. Lorsque vous cr\u00e9ez un lien, l&#8217;int\u00e9gration g\u00e9n\u00e9rera un lien partageable et le placera sur l&#8217;\u00e9l\u00e9ment.  <\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-email\">E-mail<\/h3>\n\n<p class=\"wp-block-paragraph\">Une int\u00e9gration avec votre messagerie Microsoft 365 vous permet d&#8217;envoyer et de recevoir des tickets, des t\u00e2ches et des conversations directement \u00e0 partir de vos propres comptes de messagerie en utilisant IMAP et SMTP. Les e-mails re\u00e7us dans votre propre bo\u00eete de r\u00e9ception deviennent des tickets OneDesk et les r\u00e9ponses envoy\u00e9es depuis OneDesk sont envoy\u00e9es via votre propre e-mail.  <\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-active-directory-azure\">Active Directory\/Azure<\/h3>\n\n<p class=\"wp-block-paragraph\">L&#8217;int\u00e9gration de vos utilisateurs et de vos \u00e9quipes est d\u00e9sormais simplifi\u00e9e gr\u00e2ce \u00e0 notre int\u00e9gration AAD. Authentifiez-vous simplement et s\u00e9lectionnez les utilisateurs et les \u00e9quipes que vous souhaitez int\u00e9grer \u00e0 OneDesk.<\/p>\n\n<h1 class=\"wp-block-heading\" id=\"h-other-enhancements\">Autres am\u00e9liorations<\/h1>\n\n<p class=\"wp-block-paragraph\"><strong>Nouvelle option de visibilit\u00e9 dans MFOD<\/strong>\u00a0: vous pouvez d\u00e9sormais limiter ce que les clients voient sur OneDesk adapt\u00e9 aux mobiles en fonction de l&#8217;individu en tant que suiveur ou de l&#8217;entreprise en tant que suiveur.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>D\u00e9finir le champ personnalis\u00e9 sur la date actuelle\u00a0:<\/strong> d\u00e9finissez automatiquement un champ personnalis\u00e9 sur la date actuelle. Ceci est utile lorsqu&#8217;un automatisme ex\u00e9cute une action et que vous souhaitez enregistrer exactement le moment o\u00f9 cette action a eu lieu.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Demandeur de projet\u00a0:<\/strong> nous avons introduit une nouvelle propri\u00e9t\u00e9 \u00ab\u00a0Demandeur de projet\u00a0\u00bb. D\u00e9sormais, lorsque vous d\u00e9finissez le demandeur (organisation client) sur un projet, OneDesk sait que le travail effectu\u00e9 est POUR ce client et peut facturer\/devis en cons\u00e9quence. Soyez prudent en d\u00e9finissant ce param\u00e8tre car il ne pourra pas \u00eatre modifi\u00e9 ult\u00e9rieurement. Cependant, si vous ne le d\u00e9finissez pas initialement, il peut l&#8217;\u00eatre ult\u00e9rieurement.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Nouvelle autorisation &#8211; Modifiez vos propres feuilles de temps\u00a0:<\/strong> lorsque ce niveau d&#8217;autorisation est accord\u00e9 \u00e0 un utilisateur, il lui permet de modifier ses propres feuilles de temps, m\u00eame s&#8217;il n&#8217;est pas administrateur.<\/p>\n\n<h1 class=\"wp-block-heading\" id=\"h-language-for-new-accounts\">Langue pour les nouveaux comptes\u00a0:<\/h1>\n\n<p class=\"wp-block-paragraph\">Les nouveaux utilisateurs peuvent d\u00e9sormais s\u00e9lectionner la langue du compte lors de leur inscription. Cela place non seulement le compte dans leur langue, mais d\u00e9finit \u00e9galement les valeurs des propri\u00e9t\u00e9s modifiables et la date d&#8217;\u00e9chantillonnage dans cette langue \u00e9galement.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Devis et facturation de projet (b\u00eata) OneDesk offre d\u00e9sormais la possibilit\u00e9 d&#8217;\u00e9mettre des devis pour le travail que vous effectuez pour les clients. Ces devis, une fois accept\u00e9s, peuvent \u00eatre transform\u00e9s en factures. Si vous utilisez QuickBooks en ligne, vous pouvez m\u00eame \u00eatre pay\u00e9. Il y a beaucoup de d\u00e9tails \u00e0 d\u00e9couvrir dans ces fonctionnalit\u00e9s, [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9426],"tags":[],"class_list":["post-261400","post","type-post","status-publish","format-standard","hentry","category-3-notes-de-version"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Quoi de neuf? novembre 2023 | Notes de version de OneDesk<\/title>\n<meta name=\"description\" content=\"Voici les nouveaut\u00e9s de la version de novembre 2023 de OneDesk : devis et factures forfaitaires, int\u00e9gration Microsoft, mod\u00e8le d&#039;e-mail am\u00e9lior\u00e9.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/fr\/novembre-2023\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quoi de neuf? novembre 2023 | Notes de version de OneDesk\" \/>\n<meta property=\"og:description\" content=\"Voici les nouveaut\u00e9s de la version de novembre 2023 de OneDesk : devis et factures forfaitaires, int\u00e9gration Microsoft, mod\u00e8le d&#039;e-mail am\u00e9lior\u00e9.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/fr\/novembre-2023\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:published_time\" content=\"2023-11-16T17:19:19+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-16T17:19:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Erin Richardson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Erin Richardson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Quoi de neuf? 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Notes de version","slug":"3-notes-de-version","term_group":0,"term_taxonomy_id":9426,"taxonomy":"category","description":"Publie des notes sur les nouvelles versions de OneDesk d\u00e8s qu'elles sont disponibles. Ici, vous d\u00e9couvrirez les nouvelles fonctionnalit\u00e9s et am\u00e9liorations de OneDesk.","parent":0,"count":29,"filter":"raw","term_order":"0"}],"post_tag":false,"post_format":false},"author_name":"Erin Richardson","author_url":"https:\/\/onedesk.com\/fr\/author\/erin-richardsononedesk-com\/","author_email":"erin.richardson@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["administrator"],"author_firstname":"Erin","author_lastname":"Richardson","user_login":"erin.richardson@onedesk.com","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":{"category":"<a href=\"https:\/\/onedesk.com\/fr\/category\/3-notes-de-version\/\" alt=\"3. 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