{"id":269734,"date":"2024-03-05T19:20:25","date_gmt":"2024-03-05T19:20:25","guid":{"rendered":"https:\/\/onedesk.com\/service-dassistance-pour-leducation\/"},"modified":"2024-03-05T19:21:02","modified_gmt":"2024-03-05T19:21:02","slug":"service-dassistance-pour-leducation","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/service-dassistance-pour-leducation\/","title":{"rendered":"Service d&#8217;assistance pour l&#8217;\u00e9ducation&nbsp;\u2013 Pourquoi vous en avez besoin et que rechercher"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-what-is-the-role-of-a-help-desk-for-education\">Quel est le r\u00f4le d\u2019un service d\u2019assistance pour l\u2019\u00e9ducation ?<\/h2>\n\n<p class=\"wp-block-paragraph\">Lorsqu&#8217;on pense \u00e0 un service d&#8217;assistance, l&#8217;association imm\u00e9diate se penche souvent vers les \u00e9quipes informatiques ou les entreprises traitant des demandes des clients. Cependant, l\u2019utilit\u00e9 d\u2019un service d\u2019assistance va au-del\u00e0 de ces domaines et s\u2019av\u00e8re pr\u00e9cieuse pour toute organisation traitant des demandes ou des demandes de renseignements. Un service d&#8217;assistance pour l&#8217;\u00e9ducation peut aider \u00e0 rationaliser les demandes, quelle que soit leur origine.<\/p>\n\n<p class=\"wp-block-paragraph\">Dans les \u00e9tablissements d\u2019enseignement, un service d\u2019assistance r\u00e9pond \u00e0 deux objectifs\u00a0:<\/p>\n\n<div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-internal-help-desk-for-education\">Service d&#8217;assistance interne pour l&#8217;\u00e9ducation\u00a0:<\/h3>\n\n<p class=\"wp-block-paragraph\">Un helpdesk interne g\u00e8re les demandes au sein de l\u2019institution. Ce r\u00f4le est principalement assur\u00e9 par les services informatiques des \u00e9coles. Ces \u00e9quipes fournissent des services cruciaux aux enseignants et au personnel, englobant la r\u00e9solution des probl\u00e8mes, la configuration des ressources, la gestion des actifs et, dans l&#8217;ensemble, assurent le bon fonctionnement des \u00e9l\u00e9ments techniques.  <\/p>\n\n<div style=\"height:12px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-external-help-desk-for-education\">Service d&#8217;assistance externe pour l&#8217;\u00e9ducation\u00a0:<\/h3>\n\n<p class=\"wp-block-paragraph\">\u00c0 l\u2019inverse, le service d\u2019assistance externe traite une multitude de questions des \u00e9tudiants, des parents et des futurs \u00e9tudiants. Cela comprend les demandes li\u00e9es aux admissions, aux frais de scolarit\u00e9 et \u00e0 diverses pr\u00e9occupations. Dans les deux cas, les utilisateurs du service d\u2019assistance sont confront\u00e9s \u00e0 un volume de questions important parall\u00e8lement \u00e0 des t\u00e2ches op\u00e9rationnelles et administratives.<\/p>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"527\" height=\"359\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Education-Team-1.webp\" alt=\"\" class=\"wp-image-266239\" style=\"width:399px;height:auto\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Education-Team-1.webp 527w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Education-Team-1-300x204.webp 300w\" sizes=\"(max-width: 527px) 100vw, 527px\" \/><\/figure>\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-what-can-a-help-desk-do-for-an-educational-institution\">Que peut faire un service d\u2019assistance pour un \u00e9tablissement d\u2019enseignement ?<\/h2>\n\n<p class=\"wp-block-paragraph\">La mise en \u0153uvre d\u2019un syst\u00e8me d\u2019assistance d\u00e9di\u00e9 \u00e0 l\u2019\u00e9ducation va au-del\u00e0 de la simple r\u00e9ponse aux requ\u00eates. Il permet aux \u00e9quipes p\u00e9dagogiques de :<\/p>\n\n<div style=\"height:17px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-keep-track-of-every-in-progress-ticket\">Gardez une trace de chaque ticket en cours\u00a0:<\/h3>\n\n<p class=\"wp-block-paragraph\">Un syst\u00e8me d&#8217;assistance robuste garantit que les \u00e9tablissements d&#8217;enseignement peuvent facilement surveiller chaque ticket en cours, emp\u00eachant ainsi les probl\u00e8mes de passer entre les mailles du filet. La visibilit\u00e9 en temps r\u00e9el est essentielle pour r\u00e9soudre rapidement les probl\u00e8mes et maintenir un syst\u00e8me d&#8217;assistance r\u00e9actif. Des fonctionnalit\u00e9s telles que l&#8217;attribution des tickets et les tableaux de bord personnalis\u00e9s facilitent une visibilit\u00e9 compl\u00e8te des tickets.  <\/p>\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-organize-work-efficiently\">Organisez le travail efficacement\u00a0:<\/h3>\n\n<p class=\"wp-block-paragraph\">  Un syst\u00e8me d&#8217;assistance rationalise les flux de travail, permettant aux \u00e9quipes \u00e9ducatives d&#8217;organiser les t\u00e2ches de mani\u00e8re transparente. Des t\u00e2ches op\u00e9rationnelles de routine aux grands projets, la capacit\u00e9 \u00e0 g\u00e9rer efficacement le travail am\u00e9liore la productivit\u00e9 \u00e0 tous les niveaux.  <\/p>\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-provide-context-and-transparency\">Fournir du contexte et de la transparence\u00a0:<\/h3>\n\n<p class=\"wp-block-paragraph\">Comprendre le contexte de chaque requ\u00eate est essentiel. Un service d&#8217;assistance, dot\u00e9 d&#8217;un historique complet des probl\u00e8mes et d&#8217;une responsabilit\u00e9 claire des missions, favorise la transparence.<\/p>\n\n<div style=\"height:12px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-save-time-and-collaborate-effectively\">Gagnez du temps et collaborez efficacement\u00a0:<\/h3>\n\n<p class=\"wp-block-paragraph\">Le temps est une ressource pr\u00e9cieuse en \u00e9ducation. Un syst\u00e8me d&#8217;assistance bien mis en \u0153uvre automatise les t\u00e2ches r\u00e9p\u00e9titives, lib\u00e9rant ainsi du temps pour que les \u00e9quipes p\u00e9dagogiques puissent se concentrer sur ce qui compte vraiment : favoriser un environnement d&#8217;apprentissage collaboratif et enrichissant.<\/p>\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" width=\"406\" height=\"551\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Education-Live-Chat.webp\" alt=\"chat en direct int&#xE9;gr&#xE9; au service d'assistance pour l'&#xE9;ducation\" class=\"wp-image-236852\" style=\"width:323px;height:auto\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Education-Live-Chat.webp 406w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Education-Live-Chat-221x300.webp 221w\" sizes=\"(max-width: 406px) 100vw, 406px\" \/><\/figure>\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-what-to-look-for-in-a-help-desk-for-education\">Que rechercher dans un service d&#8217;assistance pour l&#8217;\u00e9ducation\u00a0?<\/h2>\n\n<p class=\"wp-block-paragraph\">Lors de la s\u00e9lection d&#8217;une solution de service d&#8217;assistance pour les \u00e9tablissements d&#8217;enseignement, il est imp\u00e9ratif de prendre en compte les fonctionnalit\u00e9s adapt\u00e9es aux besoins uniques du paysage \u00e9ducatif. Recherchez un service d&#8217;assistance qui propose\u00a0:<\/p>\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-customization-and-flexibility\">Personnalisation et flexibilit\u00e9\u00a0:<\/h3>\n\n<p class=\"wp-block-paragraph\">Chaque \u00e9tablissement d\u2019enseignement est unique et une solution universelle ne suffit pas. Un service d&#8217;assistance personnalisable et flexible, tel que <a href=\"https:\/\/onedesk.com\/fr\/\">OneDesk<\/a> , s&#8217;adapte aux exigences sp\u00e9cifiques de votre institution, garantissant une exp\u00e9rience utilisateur sur mesure et efficace. OneDesk par exemple, vous permet d&#8217;ajouter <a href=\"https:\/\/onedesk.com\/fr\/utilisation-des-champs-personnalises\/\">des champs personnalis\u00e9s<\/a> \u00e0 vos tickets. Ces champs vous permettent de cat\u00e9goriser et de capturer les informations exactes dont vous avez besoin.  <\/p>\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-integrated-project-management\">Gestion de projet int\u00e9gr\u00e9e\u00a0:<\/h3>\n\n<p class=\"wp-block-paragraph\">L&#8217;\u00e9ducation implique non seulement de r\u00e9pondre \u00e0 des pr\u00e9occupations imm\u00e9diates, mais \u00e9galement de g\u00e9rer des projets \u00e0 long terme. Un service d&#8217;assistance dot\u00e9 de fonctionnalit\u00e9s <a href=\"https:\/\/onedesk.com\/fr\/logiciel-de-gestion-de-projet\/\">de gestion de projet int\u00e9gr\u00e9es<\/a> , comme OneDesk, fournit une solution globale aux \u00e9tablissements d&#8217;enseignement qui cherchent \u00e0 rationaliser \u00e0 la fois les t\u00e2ches quotidiennes et les projets globaux.<\/p>\n\n<div style=\"height:11px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-self-service-capabilities\">Capacit\u00e9s en libre-service\u00a0:<\/h3>\n\n<p class=\"wp-block-paragraph\">L\u2019autonomisation num\u00e9rique est la voie \u00e0 suivre. Un service d&#8217;assistance dot\u00e9 <a href=\"https:\/\/onedesk.com\/self-service-best-practices\/\">de capacit\u00e9s en libre-service<\/a> , comme OneDesk, permet aux utilisateurs finaux de trouver des r\u00e9ponses de mani\u00e8re ind\u00e9pendante, r\u00e9duisant ainsi la charge des \u00e9quipes d&#8217;assistance et promouvant une culture d&#8217;autonomie. OneDesk fournit une application de base de connaissances consultable dans laquelle votre \u00e9quipe peut publier des FAQ, des proc\u00e9dures et d&#8217;autres articles, ce qui entra\u00eene une r\u00e9duction du volume de tickets.  <\/p>\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-automation-for-efficiency\">Automatisation pour l&#8217;efficacit\u00e9\u00a0:<\/h3>\n\n<p class=\"wp-block-paragraph\">L&#8217;automatisation est la cl\u00e9 de l&#8217;efficacit\u00e9. Un service d&#8217;assistance \u00e9quip\u00e9 d&#8217;outils d&#8217;automatisation, tels que OneDesk, garantit que les t\u00e2ches de routine sont trait\u00e9es de mani\u00e8re transparente, permettant aux \u00e9tablissements d&#8217;enseignement d&#8217;allouer les ressources plus efficacement et de garder une longueur d&#8217;avance sur les d\u00e9fis. Les automatisations flexibles de OneDesk vous permettent de configurer votre flux de travail ou de r\u00e9duire les r\u00e9p\u00e9titions. Vous pouvez automatiquement attribuer des tickets entrants, mettre \u00e0 jour les utilisateurs finaux, mettre \u00e0 jour la progression, etc.  <\/p>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Un service d&#8217;assistance, en particulier celui comme OneDesk, qui combine personnalisation, gestion de projet int\u00e9gr\u00e9e, libre-service et automatisation, peut am\u00e9liorer vos services. OneDesk est utilis\u00e9 par les coll\u00e8ges, les universit\u00e9s, les commissions scolaires et les \u00e9coles primaires et secondaires. D\u00e9couvrez comment OneDesk peut s&#8217;adapter \u00e0 votre \u00e9tablissement d&#8217;enseignement, sans aucune condition, en <em><a href=\"https:\/\/onedesk.com\/signupfree\/\">essayant OneDesk gratuitement pendant 14 jours<\/a><\/em> .  <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Quel est le r\u00f4le d\u2019un service d\u2019assistance pour l\u2019\u00e9ducation ? Lorsqu&#8217;on pense \u00e0 un service d&#8217;assistance, l&#8217;association imm\u00e9diate se penche souvent vers les \u00e9quipes informatiques ou les entreprises traitant des demandes des clients. Cependant, l\u2019utilit\u00e9 d\u2019un service d\u2019assistance va au-del\u00e0 de ces domaines et s\u2019av\u00e8re pr\u00e9cieuse pour toute organisation traitant des demandes ou des demandes [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9438,9427],"tags":[],"class_list":["post-269734","post","type-post","status-publish","format-standard","hentry","category-4-applications-industrielles","category-6-helpdesk-lab"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Service d&#039;assistance pour l&#039;\u00e9ducation - Pourquoi en utiliser un et que rechercher<\/title>\n<meta name=\"description\" content=\"Vous souhaitez prendre le contr\u00f4le de la gestion de vos demandes ? D\u00e9couvrez les avantages de l&#039;utilisation d&#039;un service d&#039;assistance pour l&#039;\u00e9ducation et ce qu&#039;il faut rechercher lors de votre recherche.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/fr\/service-dassistance-pour-leducation\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service d&#039;assistance pour l&#039;\u00e9ducation - Pourquoi en utiliser un et que rechercher\" \/>\n<meta property=\"og:description\" content=\"Vous souhaitez prendre le contr\u00f4le de la gestion de vos demandes ? D\u00e9couvrez les avantages de l&#039;utilisation d&#039;un service d&#039;assistance pour l&#039;\u00e9ducation et ce qu&#039;il faut rechercher lors de votre recherche.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/fr\/service-dassistance-pour-leducation\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:published_time\" content=\"2024-03-05T19:20:25+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-05T19:21:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Education-Team-1.webp\" \/>\n<meta name=\"author\" content=\"Erin Richardson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Erin Richardson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Service d'assistance pour l'\u00e9ducation - Pourquoi en utiliser un et que rechercher","description":"Vous souhaitez prendre le contr\u00f4le de la gestion de vos demandes ? D\u00e9couvrez les avantages de l'utilisation d'un service d'assistance pour l'\u00e9ducation et ce qu'il faut rechercher lors de votre recherche.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/fr\/service-dassistance-pour-leducation\/","og_locale":"fr_FR","og_type":"article","og_title":"Service d'assistance pour l'\u00e9ducation - Pourquoi en utiliser un et que rechercher","og_description":"Vous souhaitez prendre le contr\u00f4le de la gestion de vos demandes ? D\u00e9couvrez les avantages de l'utilisation d'un service d'assistance pour l'\u00e9ducation et ce qu'il faut rechercher lors de votre recherche.","og_url":"https:\/\/onedesk.com\/fr\/service-dassistance-pour-leducation\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_published_time":"2024-03-05T19:20:25+00:00","article_modified_time":"2024-03-05T19:21:02+00:00","og_image":[{"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Education-Team-1.webp","type":"","width":"","height":""}],"author":"Erin Richardson","twitter_card":"summary_large_image","twitter_creator":"@OneDeskApp","twitter_site":"@OneDeskApp","twitter_misc":{"Written by":"Erin Richardson","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/onedesk.com\/fr\/service-dassistance-pour-leducation\/#article","isPartOf":{"@id":"https:\/\/onedesk.com\/fr\/service-dassistance-pour-leducation\/"},"author":{"name":"Erin Richardson","@id":"https:\/\/onedesk.com\/fr\/#\/schema\/person\/c77e0f1c4739c7a8703f298d150b0cde"},"headline":"Service d&#8217;assistance pour l&#8217;\u00e9ducation&nbsp;\u2013 Pourquoi vous en avez besoin et que rechercher","datePublished":"2024-03-05T19:20:25+00:00","dateModified":"2024-03-05T19:21:02+00:00","mainEntityOfPage":{"@id":"https:\/\/onedesk.com\/fr\/service-dassistance-pour-leducation\/"},"wordCount":974,"publisher":{"@id":"https:\/\/onedesk.com\/fr\/#organization"},"image":{"@id":"https:\/\/onedesk.com\/fr\/service-dassistance-pour-leducation\/#primaryimage"},"thumbnailUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Education-Team-1.webp","articleSection":["4. Applications industrielles","6. HelpDesk Lab"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/onedesk.com\/fr\/service-dassistance-pour-leducation\/","url":"https:\/\/onedesk.com\/fr\/service-dassistance-pour-leducation\/","name":"Service d'assistance pour l'\u00e9ducation - Pourquoi en utiliser un et que rechercher","isPartOf":{"@id":"https:\/\/onedesk.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/onedesk.com\/fr\/service-dassistance-pour-leducation\/#primaryimage"},"image":{"@id":"https:\/\/onedesk.com\/fr\/service-dassistance-pour-leducation\/#primaryimage"},"thumbnailUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Education-Team-1.webp","datePublished":"2024-03-05T19:20:25+00:00","dateModified":"2024-03-05T19:21:02+00:00","description":"Vous souhaitez prendre le contr\u00f4le de la gestion de vos demandes ? D\u00e9couvrez les avantages de l'utilisation d'un service d'assistance pour l'\u00e9ducation et ce qu'il faut rechercher lors de votre recherche.","inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/fr\/service-dassistance-pour-leducation\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/onedesk.com\/fr\/service-dassistance-pour-leducation\/#primaryimage","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Education-Team-1.webp","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Education-Team-1.webp"},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/fr\/#website","url":"https:\/\/onedesk.com\/fr\/","name":"OneDesk","description":"Logiciel de gestion de projet et d'assistance","publisher":{"@id":"https:\/\/onedesk.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/fr\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/onedesk.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"]},{"@type":"Person","@id":"https:\/\/onedesk.com\/fr\/#\/schema\/person\/c77e0f1c4739c7a8703f298d150b0cde","name":"Erin Richardson","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=96&d=mm&r=g","caption":"Erin Richardson"},"url":"https:\/\/onedesk.com\/fr\/author\/erin-richardsononedesk-com\/"}]}},"jetpack_featured_media_url":"","tpgb_featured_images":null,"tpgb_post_meta_info":{"get_date":"March 5, 2024","get_modified_date":"March 5, 2024","category_list":{"category":[{"term_id":9438,"name":"4. Applications industrielles","slug":"4-applications-industrielles","term_group":0,"term_taxonomy_id":9438,"taxonomy":"category","description":"Applications industrielles: \u00e9tudes de cas qui couvrent diverses applications industrielles pour OneDesk et mettent en \u00e9vidence les diff\u00e9rents secteurs verticaux dans lesquels OneDesk est utilis\u00e9.","parent":0,"count":57,"filter":"raw","term_order":"0"},{"term_id":9427,"name":"6. HelpDesk Lab","slug":"6-helpdesk-lab","term_group":0,"term_taxonomy_id":9427,"taxonomy":"category","description":"Le Helpdesk Lab: articles de blog et articles sur le service client, la gestion des commentaires et le logiciel d'assistance g\u00e9n\u00e9ral.","parent":0,"count":51,"filter":"raw","term_order":"0"}],"post_tag":false,"post_format":false},"author_name":"Erin Richardson","author_url":"https:\/\/onedesk.com\/fr\/author\/erin-richardsononedesk-com\/","author_email":"erin.richardson@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["administrator"],"author_firstname":"Erin","author_lastname":"Richardson","user_login":"erin.richardson@onedesk.com","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":{"category":"<a href=\"https:\/\/onedesk.com\/fr\/category\/4-applications-industrielles\/\" alt=\"4. Applications industrielles\"  class=\"category-4-applications-industrielles\">4. Applications industrielles<\/a> <a href=\"https:\/\/onedesk.com\/fr\/category\/6-helpdesk-lab\/\" alt=\"6. HelpDesk Lab\"  class=\"category-6-helpdesk-lab\">6. HelpDesk Lab<\/a> "},"jetpack_shortlink":"https:\/\/wp.me\/pfpPaI-18ay","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/posts\/269734","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/users\/30"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/comments?post=269734"}],"version-history":[{"count":1,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/posts\/269734\/revisions"}],"predecessor-version":[{"id":269736,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/posts\/269734\/revisions\/269736"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/media?parent=269734"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/categories?post=269734"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/tags?post=269734"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}