{"id":271060,"date":"2024-06-19T21:35:02","date_gmt":"2024-06-19T21:35:02","guid":{"rendered":"https:\/\/onedesk.com\/nouveau-mai-2024\/"},"modified":"2024-06-19T21:35:06","modified_gmt":"2024-06-19T21:35:06","slug":"nouveau-mai-2024","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/nouveau-mai-2024\/","title":{"rendered":"Nouveau dans OneDesk : mai 2024"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">La nouvelle version de OneDesk pour mai 2024 est d\u00e9sormais disponible ! Cette version inclut un certain nombre de fonctionnalit\u00e9s pour am\u00e9liorer votre flux de travail et faciliter la prise en charge.  <\/p>\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-new-key-performance-indicators\">Nouveaux indicateurs cl\u00e9s de performance<\/h2>\n\n<p class=\"wp-block-paragraph\">Nous avons ajout\u00e9 de nouveaux KPI dans les applications OneDesk pour afficher des informations utiles en un coup d&#8217;\u0153il. Pour vous offrir une flexibilit\u00e9 ultime, les KPI ont \u00e9t\u00e9 ajout\u00e9s \u00e0 la fois au niveau de la vue et au niveau de l&#8217;article. Cela signifie que si vous filtrez votre vue (par mois, responsable, projet ou autre), les KPI seront mis \u00e0 jour pour refl\u00e9ter ce qui est inclus. Comme d&#8217;habitude, les KPI au-dessus de la vue peuvent \u00eatre masqu\u00e9s selon les pr\u00e9f\u00e9rences de l&#8217;utilisateur.<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-new-kpis-include\">Les nouveaux KPI incluent\u00a0:<\/h3>\n\n<p class=\"wp-block-paragraph\">Tickets\u00a0: D\u00e9lais moyens pour\u00a0: cl\u00f4tur\u00e9\/en cours\/premi\u00e8re r\u00e9ponse\/entre les r\u00e9ponses<\/p>\n\n<p class=\"wp-block-paragraph\">Tickets\/t\u00e2ches\/feuilles de temps\u00a0: KPI de travail\u00a0: r\u00e9el, planifi\u00e9, facturable, sur facture, approuv\u00e9<\/p>\n\n<p class=\"wp-block-paragraph\">Sous-t\u00e2ches\u00a0: statut, % termin\u00e9, plage de dates<\/p>\n\n<p class=\"wp-block-paragraph\">Projets\u00a0:\u00a0heures facturables, m\u00e9thode de facturation, etc.<\/p>\n\n<p class=\"wp-block-paragraph\">Finances\u00a0: factures\/devis\u00a0: types, statut, montant, etc.<\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"120\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Project-MiniCharts-1024x120.png\" alt=\"\" class=\"wp-image-270778\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Project-MiniCharts-1024x120.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Project-MiniCharts-300x35.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Project-MiniCharts-768x90.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Project-MiniCharts.png 1195w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:54px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-transform-your-knowledgebase-into-a-help-forum\">Transformez votre base de connaissances en forum d&#8217;aide<\/h2>\n\n<p class=\"wp-block-paragraph\">Exposer ses connaissances \u00e0 vos clients est un excellent moyen de les aider \u00e0 s&#8217;aider eux-m\u00eames. Cependant, il peut y avoir des questions et des d\u00e9tails connexes qui doivent \u00eatre clarifi\u00e9s. Vous pouvez d\u00e9sormais ajouter des discussions \u00e0 votre base de connaissances, permettant ainsi aux clients de poser des questions afin que vous puissiez facilement y r\u00e9pondre.<\/p>\n\n<p class=\"wp-block-paragraph\">Conseil de pro\u00a0: si vous recevez une bonne question, ne vous contentez pas d&#8217;y r\u00e9pondre, mais ajoutez les informations \u00e0 l&#8217;article d&#8217;origine. Cela aidera les futurs utilisateurs et aidera \u00e9galement \u00e0 former votre robot IA\u00a0!<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-ai-agent-trained-on-your-website\">Agent IA &#8211; Form\u00e9 sur votre site Web<\/h2>\n\n<p class=\"wp-block-paragraph\">Avez-vous du contenu sur votre site Web que vous aimeriez utiliser pour apprendre \u00e0 votre bot comment r\u00e9pondre \u00e0 vos clients ? OneDesk inclut d\u00e9sormais un robot d&#8217;exploration que vous pouvez utiliser pour indexer les r\u00e9pertoires sp\u00e9cifi\u00e9s sur votre site Web. Une fois index\u00e9, le bot peut int\u00e9grer les connaissances de ces pages lorsqu&#8217;il r\u00e9pond aux clients. D\u00e9sormais, le corpus de connaissances en IA peut inclure\u00a0:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Articles de la base de connaissances<\/li>\n\n\n\n<li>R\u00e9ponses enregistr\u00e9es<\/li>\n\n\n\n<li>R\u00e9ponses pr\u00e9c\u00e9dentes aux clients (par des humains)<\/li>\n\n\n\n<li>les pages Web<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Si vous souhaitez int\u00e9grer d&#8217;autres contenus dans votre corpus, veuillez nous en informer et nous pourrons essayer de vous aider.<\/p>\n\n<div style=\"height:54px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-new-filters-grouping-columns-amp-sorting\">Nouveaux filtres, regroupement, colonnes et tri<\/h2>\n\n<p class=\"wp-block-paragraph\">Il existe de nombreuses fa\u00e7ons de cr\u00e9er des vues personnalis\u00e9es dans OneDesk, et maintenant, \u00e0 la demande g\u00e9n\u00e9rale, il y en a encore plus. Voici une liste non exhaustive des nouveaut\u00e9s :<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-new-columns\">Nouvelles colonnes\u00a0:<\/h3>\n\n<p class=\"wp-block-paragraph\">Factures et devis\u00a0: projet li\u00e9, portefeuille<\/p>\n\n<p class=\"wp-block-paragraph\">Feuilles de temps\u00a0: factur\u00e9es \u00e0<\/p>\n\n<p class=\"wp-block-paragraph\">Projets\u00a0:\u00a0travail pr\u00e9vu, nombre de followers<\/p>\n\n<p class=\"wp-block-paragraph\">Ticket, T\u00e2ches\u00a0: Portefeuille<\/p>\n\n<p class=\"wp-block-paragraph\">Utilisateurs, clients\u00a0: adresse e-mail, administrateur, derni\u00e8re connexion,  <\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-new-filters-nbsp\">Nouveaux filtres\u00a0:  <\/h3>\n\n<p class=\"wp-block-paragraph\">Factures et devis\u00a0: projet li\u00e9, portefeuille<\/p>\n\n<p class=\"wp-block-paragraph\">Feuilles de temps\u00a0: par \u00e9quipe de personnes affect\u00e9es<\/p>\n\n<p class=\"wp-block-paragraph\">Projets\u00a0:\u00a0Par votre r\u00f4le, Est archiv\u00e9, Projet,  <\/p>\n\n<p class=\"wp-block-paragraph\">Ticket, T\u00e2ches\u00a0: Attribu\u00e9 aux utilisateurs de mes \u00e9quipes, type de dernier intervenant, avec pi\u00e8ce jointe, date pr\u00e9vue<\/p>\n\n<p class=\"wp-block-paragraph\">Utilisateurs, clients : Statut d&#8217;activation,  <\/p>\n\n<p class=\"wp-block-paragraph\">Activit\u00e9s\u00a0: Organisation cliente, est Bot<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-new-groupings\">Nouveaux regroupements<\/h3>\n\n<p class=\"wp-block-paragraph\">Factures et devis\u00a0: par portefeuille<\/p>\n\n<p class=\"wp-block-paragraph\">Rapports : Par facture<\/p>\n\n<p class=\"wp-block-paragraph\">Ticket, T\u00e2ches\u00a0:\u00a0\u00c9tat du cycle de vie, Date de fin pr\u00e9vue<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-sorting\">Tri:<\/h3>\n\n<p class=\"wp-block-paragraph\">Feuilles de temps\u00a0: par organisation requ\u00e9rante, destinataire, identifiant, date<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-flexible-left-side-panel\">Panneau lat\u00e9ral gauche flexible<\/h2>\n\n<p class=\"wp-block-paragraph\">Voulez-vous donner des noms plus longs \u00e0 votre vue\u00a0? Bien s\u00fbr, vous le faites! Eh bien, le panneau de gauche peut maintenant \u00eatre agrandi. Il sera enregistr\u00e9 comme pr\u00e9f\u00e9rence de l&#8217;utilisateur.<\/p>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" width=\"586\" height=\"597\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Side-panel.png\" alt=\"\" class=\"wp-image-270792\" style=\"width:541px;height:auto\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Side-panel.png 586w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Side-panel-294x300.png 294w\" sizes=\"(max-width: 586px) 100vw, 586px\" \/><\/figure>\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-pay-by-po\">Payer par bon de commande<\/h2>\n\n<p class=\"wp-block-paragraph\">Vous souhaitez vous lancer avec OneDesk mais vous n&#8217;avez pas de carte d&#8217;entreprise ? Bien que nous ayons toujours accept\u00e9 d&#8217;autres modes de paiement, vous pouvez d\u00e9sormais les configurer directement dans OneDesk. Voici comment \u00e7a fonctionne:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>S\u00e9lectionnez le forfait souhait\u00e9<\/li>\n\n\n\n<li>Recevez un devis par email<\/li>\n\n\n\n<li>Allez faire approuver le devis<\/li>\n\n\n\n<li>T\u00e9l\u00e9chargez le bon de commande sur OneDesk<\/li>\n\n\n\n<li>Nous activons vos licences<\/li>\n<\/ul>\n\n<div style=\"height:42px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-many-other-enhancements\">De nombreuses autres am\u00e9liorations\u00a0:<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Format de travail configurable. Vous pouvez maintenant d\u00e9cider comment vous souhaitez voir les montants de travail exprim\u00e9s\u00a0: d+h+m, h+m. Notez qu&#8217;\u00e0 certains endroits, certains formats n&#8217;ont pas de sens et n&#8217;ont donc pas \u00e9t\u00e9 appliqu\u00e9s.<\/li>\n\n\n\n<li>D\u00e9finissez le type de conversation par d\u00e9faut (interne, publique) pour l&#8217;application mobile.<\/li>\n\n\n\n<li>Type de service de modification group\u00e9e des feuilles de temps.<\/li>\n\n\n\n<li>Nouveau niveau d&#8217;autorisation pour restreindre l&#8217;archivage et la suppression dans diff\u00e9rents \u00e9l\u00e9ments-applications.<\/li>\n\n\n\n<li>Pour chaque application client, vous pouvez d\u00e9sormais d\u00e9terminer si enter envoie le message ou ajoute une nouvelle ligne (les gens sont \u00e9tonnamment partag\u00e9s sur cette question !)<\/li>\n\n\n\n<li>Pr\u00e9visualisez les liens pour les articles ajout\u00e9s \u00e0 une cat\u00e9gorie de la base de connaissances en direct.<\/li>\n\n\n\n<li>Travaux pr\u00e9vus sur le portail client MFA.<\/li>\n\n\n\n<li>Importez des articles de la base de connaissances pour renforcer votre base de connaissances et votre corpus d&#8217;IA.<\/li>\n\n\n\n<li>Ordre am\u00e9lior\u00e9 des champs personnalis\u00e9s conditionnels sur les formulaires Web MFA.<\/li>\n\n\n\n<li>Vue de liste plate pour les utilisateurs et les clients.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>La nouvelle version de OneDesk pour mai 2024 est d\u00e9sormais disponible ! Cette version inclut un certain nombre de fonctionnalit\u00e9s pour am\u00e9liorer votre flux de travail et faciliter la prise en charge. Nouveaux indicateurs cl\u00e9s de performance Nous avons ajout\u00e9 de nouveaux KPI dans les applications OneDesk pour afficher des informations utiles en un coup [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9426],"tags":[],"class_list":["post-271060","post","type-post","status-publish","format-standard","hentry","category-3-notes-de-version"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Nouveau dans OneDesk : mai 2024 | Notes de version<\/title>\n<meta name=\"description\" content=\"Nouveaux KPI, colonnes, filtres et regroupements\u00a0; 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