{"id":69993,"date":"2021-03-15T14:56:02","date_gmt":"2021-03-15T14:56:02","guid":{"rendered":"https:\/\/onedesk.com\/comment-eviter-les-boucles-de-mails-dans-onedesk\/"},"modified":"2021-03-16T20:03:17","modified_gmt":"2021-03-16T20:03:17","slug":"comment-eviter-les-boucles-de-mails-dans-onedesk","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/comment-eviter-les-boucles-de-mails-dans-onedesk\/","title":{"rendered":"Comment \u00e9viter les boucles d’e-mails dans OneDesk"},"content":{"rendered":"

Dans OneDesk pour capturer des e-mails sous forme de tickets, vous transf\u00e9rerez automatiquement ou redirigerez votre e-mail d’assistance normal (par exemple support@example.com) vers l’une de vos adresses e-mail de capture OneDesk (par exemple tickets@example.onedesk.com). Par d\u00e9faut, OneDesk a une r\u00e9ponse automatique activ\u00e9e, qui r\u00e9pond \u00e0 l’exp\u00e9diteur d’origine confirmant la r\u00e9ception de son ticket.<\/p>\n

En fonction de la configuration de votre serveur de messagerie, ou de qui peut \u00eatre mis en copie dans un e-mail, il est possible qu’une boucle puisse \u00eatre cr\u00e9\u00e9e o\u00f9 la r\u00e9ponse automatique est captur\u00e9e et cr\u00e9\u00e9e en tant que nouveau ticket, re\u00e7oit une r\u00e9ponse et la boucle continue. OneDesk dispose de quelques techniques int\u00e9gr\u00e9es pour d\u00e9tecter et emp\u00eacher ces boucles, mais certains serveurs \/ clients de messagerie courants suppriment les en-t\u00eates, modifient les adresses de r\u00e9ponse et ne sont g\u00e9n\u00e9ralement pas conformes aux normes de messagerie.<\/p>\n

 <\/p>\n

Suivez ces \u00e9tapes lors de la configuration pour \u00e9viter que des boucles d’e-mails ne se produisent.<\/h2>\n

Ajoutez l’e-mail d’assistance de votre entreprise (par exemple, support@example.com) dans la liste \u00abNe jamais ajouter en tant qu’abonn\u00e9s\u00bb. Vous pouvez trouver cette liste dans
\n‘Admin => param\u00e8tres de messagerie => Apparence => Param\u00e8tres de r\u00e9ponse ‘<\/b> .
\nS’il existe d’autres adresses e-mail qui sont parfois mises en copie dans votre flux, vous devez les ajouter ici \u00e9galement. En r\u00e8gle g\u00e9n\u00e9rale, les adresses qui repr\u00e9sentent des groupes de personnes (comme sales @, ou hello @ ou des groupes de services) doivent \u00eatre ajout\u00e9es \u00e0 cette liste.<\/p>\n

\"email<\/p>\n

 <\/p>\n

 <\/p>\n

Si vous avez d\u00e9j\u00e0 une boucle.<\/h2>\n

Si vous n’avez pas suivi les \u00e9tapes ci-dessus lors de la configuration, ne vous inqui\u00e9tez pas, vous pouvez le r\u00e9parer maintenant. Voici comment.<\/p>\n

Pour commencer, d\u00e9sactivez l’automatisation qui r\u00e9pond aux nouveaux tickets. Vous pouvez le trouver sous
\n‘Administration => Billets => Automatisation du flux de travail => r\u00e9ponse automatique aux nouveaux tickets \u00bb<\/b> .
\nSi vous avez d’autres automatisations qui envoient des e-mails, vous pouvez \u00e9galement les d\u00e9sactiver pour le moment.
\n\"emp\u00eacher<\/p>\n

Ajoutez l’e-mail d’assistance de votre entreprise (par exemple, support@example.com) dans la liste \u00abNe jamais ajouter en tant qu’abonn\u00e9s\u00bb. Vous pouvez trouver cette liste dans
\n‘Admin => param\u00e8tres de messagerie => Apparence => Param\u00e8tres de r\u00e9ponse ‘<\/b> .
\nS’il existe d’autres adresses e-mail qui sont parfois mises en copie dans votre flux, vous devez les ajouter ici \u00e9galement. En r\u00e8gle g\u00e9n\u00e9rale, les adresses qui repr\u00e9sentent des groupes de personnes (comme sales @, ou hello @ ou des groupes de services) doivent \u00eatre ajout\u00e9es \u00e0 cette liste.<\/p>\n

\"\"<\/p>\n

Cela d\u00e9sactivera la boucle, mais cela peut prendre quelques minutes pour que la file d’attente des e-mails se vide et vous cessez de recevoir de nouveaux e-mails.<\/p>\n

Vous devez ensuite acc\u00e9der \u00e0 votre liste de clients et supprimer tous les enregistrements de clients cr\u00e9\u00e9s pour les adresses e-mail de non-personnes.<\/p>\n

Vous pouvez ensuite essayer de r\u00e9activer vos e-mails de r\u00e9ponse automatique et d’envoyer un nouveau ticket de test. Votre boucle ne doit pas red\u00e9marrer.<\/p>\n","protected":false},"excerpt":{"rendered":"

Dans OneDesk pour capturer des e-mails sous forme de tickets, vous transf\u00e9rerez automatiquement ou redirigerez votre e-mail d’assistance normal (par exemple support@example.com) vers l’une de vos adresses e-mail de capture OneDesk (par exemple tickets@example.onedesk.com). Par d\u00e9faut, OneDesk a une r\u00e9ponse automatique activ\u00e9e, qui r\u00e9pond \u00e0 l’exp\u00e9diteur d’origine confirmant la r\u00e9ception de son ticket. En fonction […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9425],"tags":[],"class_list":["post-69993","post","type-post","status-publish","format-standard","hentry","category-1-comment-utiliser-onedesk"],"yoast_head":"\nComment \u00e9viter les boucles d'e-mails dans OneDesk | Helpdesk et gestion de projet<\/title>\n<meta name=\"description\" content=\"OneDesk est un service d'assistance et de gestion de projet dans une seule application. 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