{"id":70000,"date":"2021-03-15T14:56:51","date_gmt":"2021-03-15T14:56:51","guid":{"rendered":"https:\/\/onedesk.com\/meilleures-pratiques-differentes-utilisations-des-taches-de-tickets\/"},"modified":"2021-03-16T20:20:33","modified_gmt":"2021-03-16T20:20:33","slug":"meilleures-pratiques-differentes-utilisations-des-taches-de-tickets","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/meilleures-pratiques-differentes-utilisations-des-taches-de-tickets\/","title":{"rendered":"Meilleures pratiques: diff\u00e9rentes utilisations des billets et des t\u00e2ches"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-59997 aligncenter\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11.png\" alt=\"Billets vs t\u00e2ches\" width=\"490\" height=\"367\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11.png 1200w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-300x225.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-1024x768.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-768x576.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-400x300.png 400w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-1140x855.png 1140w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-255x191.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-107x80.png 107w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-53x40.png 53w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-480x360.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-500x375.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-750x563.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Untitled-design-11-360x270.png 360w\" sizes=\"(max-width: 490px) 100vw, 490px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">OneDesk fait la diff\u00e9rence entre les tickets et les t\u00e2ches pour vous aider \u00e0 mieux organiser votre environnement de travail. Les tickets et les t\u00e2ches peuvent \u00eatre amen\u00e9s \u00e0 se comporter pratiquement de la m\u00eame mani\u00e8re; quoi que vous puissiez faire avec une t\u00e2che, vous pouvez aussi le faire avec un ticket et vice-versa. Ce sont tous deux des \u00e9l\u00e9ments de travail et ont les m\u00eames fonctionnalit\u00e9s. Cependant, il existe une bonne pratique pour les utiliser dans OneDesk.<\/span><\/p>\n<h2><b>Billets pour les demandes et les demandes des clients<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Il est pr\u00e9f\u00e9rable de conserver les tickets pour toutes les communications que vous avez avec vos clients que vous avez l&#8217;intention de r\u00e9soudre dans un court laps de temps. Il est pr\u00e9f\u00e9rable de conserver les tickets pour ces types de demandes clients pour ces raisons:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Donne \u00e0 votre \u00e9quipe la possibilit\u00e9 de s\u00e9parer les demandes des clients du travail interne<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Permet \u00e0 votre \u00e9quipe de mieux organiser les communications clients entrantes et de diviser le travail en flux de travail appropri\u00e9s<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Vous permet d&#8217;afficher et de suivre le travail effectu\u00e9 uniquement sur les probl\u00e8mes rencontr\u00e9s par les clients<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Vous permet d&#8217;affecter les communications client en types de tickets appropri\u00e9s (par exemple, plaintes, questions, probl\u00e8mes, etc.)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Vous permet de mieux attribuer les demandes \/ projets concernant les clients \u00e0 l&#8217;\u00e9quipe de support client<\/span><\/li>\n<\/ul>\n<h2><b>T\u00e2ches pour le travail planifi\u00e9<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Il est recommand\u00e9 de conserver les t\u00e2ches de votre travail planifi\u00e9, qui peut n\u00e9cessiter plus de temps, de ressources et de planification. Il est pr\u00e9f\u00e9rable de conserver les t\u00e2ches pour le travail planifi\u00e9 pour ces raisons:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Aide votre \u00e9quipe \u00e0 organiser les affectations de travail et la division du travail sur les t\u00e2ches internes sans traiter les demandes des clients<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Donne \u00e0 votre \u00e9quipe un moyen de voir la progression des t\u00e2ches et affectations internes et de voir les \u00e9ch\u00e9ances \u00e0 venir<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Permet \u00e0 votre \u00e9quipe de communiquer sur des questions internes et de planifier de grands projets sp\u00e9cifiques \u00e0 l&#8217;entreprise<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Vous permet d&#8217;affecter le travail des employ\u00e9s aux types de t\u00e2ches appropri\u00e9s (par exemple, probl\u00e8mes, fonctionnalit\u00e9s, bogues, etc.)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Vous permet de mieux coordonner votre flux de travail interne pour les projets d&#8217;entreprise, les versions, etc.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Vous permet de planifier des plans pour des projets plus longs et de suivre les t\u00e2ches internes urgentes<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Vous permet de suivre le budget et les co\u00fbts des d\u00e9penses pour les grands projets et t\u00e2ches internes<\/span><\/li>\n<\/ul>\n<h2><b>Recommandation de bonnes pratiques<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">La s\u00e9paration des tickets et des t\u00e2ches vous permet de mieux organiser vos \u00e9quipes et leurs flux de travail dans OneDesk. Utilisez les types d&#8217;\u00e9l\u00e9ments uniques pour les tickets et les t\u00e2ches pour les organiser davantage en cat\u00e9gories distinctes et pour d\u00e9velopper des flux de travail ind\u00e9pendants pour chacun.<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>OneDesk fait la diff\u00e9rence entre les tickets et les t\u00e2ches pour vous aider \u00e0 mieux organiser votre environnement de travail. Les tickets et les t\u00e2ches peuvent \u00eatre amen\u00e9s \u00e0 se comporter pratiquement de la m\u00eame mani\u00e8re; quoi que vous puissiez faire avec une t\u00e2che, vous pouvez aussi le faire avec un ticket et vice-versa. Ce [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9425],"tags":[],"class_list":["post-70000","post","type-post","status-publish","format-standard","hentry","category-1-comment-utiliser-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Meilleures pratiques: diff\u00e9rentes utilisations des billets et des t\u00e2ches | Application d&#039;assistance OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk est le helpdesk et la gestion de projet dans un seul logiciel. 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Comment utiliser OneDesk\"  class=\"category-1-comment-utiliser-onedesk\">1. Comment utiliser OneDesk<\/a> "},"jetpack_shortlink":"https:\/\/wp.me\/pfpPaI-id2","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/posts\/70000","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/comments?post=70000"}],"version-history":[{"count":2,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/posts\/70000\/revisions"}],"predecessor-version":[{"id":74410,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/posts\/70000\/revisions\/74410"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/media?parent=70000"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/categories?post=70000"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/tags?post=70000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}