{"id":70003,"date":"2021-03-15T14:57:08","date_gmt":"2021-03-15T14:57:08","guid":{"rendered":"https:\/\/onedesk.com\/meilleures-pratiques-creation-de-multiples-portails-et-bases-de-connaissances\/"},"modified":"2022-08-08T13:56:18","modified_gmt":"2022-08-08T13:56:18","slug":"meilleures-pratiques-creation-de-multiples-portails-et-bases-de-connaissances","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/meilleures-pratiques-creation-de-multiples-portails-et-bases-de-connaissances\/","title":{"rendered":"Meilleure pratique: cr\u00e9ation de plusieurs portails et bases de connaissances"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Les portails et les bases de connaissances sont des outils utiles qui vous aident \u00e0 mieux servir vos clients. Les portails clients permettent \u00e0 vos clients de surveiller et de suivre les progr\u00e8s r\u00e9alis\u00e9s sur leurs tickets ou tickets de leur organisation. Les bases de connaissances vous permettent de gagner du temps en donnant aux clients la possibilit\u00e9 de trouver les informations dont ils ont besoin par eux-m\u00eames ou en permettant \u00e0 votre \u00e9quipe de support client de r\u00e9pondre aux requ\u00eates en pointant simplement vers un article de la base de connaissances qui r\u00e9pond \u00e0 la question d&#8217;un client.<\/span><\/p>\n<h2><b>En quoi sont-ils similaires?<\/b><\/h2>\n<p>Les similitudes entre les portails et les bases de connaissances sont:<\/p>\n<ul>\n<li>Les deux r\u00e9v\u00e8lent des informations internes de OneDesk \u00e0 vos clients<\/li>\n<li>Vous pouvez cr\u00e9er un nombre illimit\u00e9 de portails et de bases de connaissances<\/li>\n<li>Vous pouvez les personnaliser et les int\u00e9grer l\u00e0 o\u00f9 vous en avez besoin<\/li>\n<\/ul>\n<h2><b>Comment sont-ils diff\u00e9rents?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Les principaux facteurs de diff\u00e9renciation entre les portails et les bases de connaissances sont:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Les portails ont besoin que les clients se connectent pour acc\u00e9der aux informations <\/span><\/li>\n<li><span style=\"font-weight: 400;\">Les informations contenues dans les bases de connaissances sont accessibles au public, quelle que soit la page dans laquelle elles sont int\u00e9gr\u00e9es<\/span><\/li>\n<\/ul>\n<p>Le portail est g\u00e9n\u00e9ralement utilis\u00e9 pour permettre aux clients de se connecter et de surveiller des informations sp\u00e9cifiques sur leurs articles soumis. D&#8217;autre part, les bases de connaissances vous permettent de partager publiquement des informations avec vos clients.<\/p>\n<h2><b>Pourquoi utiliser plusieurs portails \/ KB?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">OneDesk vous permet de cr\u00e9er plusieurs portails clients et bases de connaissances. Chaque portail et base de connaissances que vous cr\u00e9ez peut \u00eatre diff\u00e9rent et collecter \/ afficher des informations diff\u00e9rentes. Vous pouvez \u00e9galement affecter les diff\u00e9rents portails pour envoyer des \u00e9l\u00e9ments (tels que des tickets) \u00e0 diff\u00e9rents projets dans OneDesk, ce qui vous permet de mieux organiser les communications entrantes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Si vous disposez de plusieurs portails et bases de connaissances, vous pouvez placer chacun d&#8217;eux sur un site Web distinct, ce qui vous permet de diriger les clients vers le portail de marque appropri\u00e9e qui envoie des \u00e9l\u00e9ments \u00e0 leurs projets respectifs dans OneDesk.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">C&#8217;est id\u00e9al pour les entreprises qui g\u00e8rent plusieurs marques ou produits et qui souhaitent fid\u00e9liser leurs clients avec le portail ou la base de connaissances de la marque appropri\u00e9e.<\/span><\/p>\n<h2><b>Plus de ressources<\/b><\/h2>\n<p><a href=\"https:\/\/onedesk.com\/widget-configuration\/\">D\u00e9couvrez comment configurer votre widget client<\/a><\/p>\n<p><a href=\"https:\/\/onedesk.com\/videos\/onedesk-getting-started-knowledgebase\/\">Voir Comment configurer votre base de connaissances. <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Les portails et les bases de connaissances sont des outils utiles qui vous aident \u00e0 mieux servir vos clients. Les portails clients permettent \u00e0 vos clients de surveiller et de suivre les progr\u00e8s r\u00e9alis\u00e9s sur leurs tickets ou tickets de leur organisation. Les bases de connaissances vous permettent de gagner du temps en donnant aux [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9425],"tags":[],"class_list":["post-70003","post","type-post","status-publish","format-standard","hentry","category-1-comment-utiliser-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Meilleure pratique: cr\u00e9ation de plusieurs portails et bases de connaissances | Application OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk est le helpdesk et la gestion de projet dans un seul logiciel. 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