{"id":70004,"date":"2021-03-15T14:57:09","date_gmt":"2021-03-15T14:57:09","guid":{"rendered":"https:\/\/onedesk.com\/optimisation-des-meilleures-pratiques-onedesk\/"},"modified":"2021-03-16T20:21:50","modified_gmt":"2021-03-16T20:21:50","slug":"optimisation-des-meilleures-pratiques-onedesk","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/optimisation-des-meilleures-pratiques-onedesk\/","title":{"rendered":"Meilleure pratique: optimisation OneDesk"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-60016 aligncenter\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/Untitled-design.png\" alt=\"Optimisation\" width=\"500\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/Untitled-design.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/Untitled-design-300x120.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/Untitled-design-255x102.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/Untitled-design-200x80.png 200w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/Untitled-design-100x40.png 100w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/Untitled-design-480x192.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/Untitled-design-360x144.png 360w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/p>\n<p>Voici quelques bonnes pratiques utiles que vous pouvez utiliser pour am\u00e9liorer les performances de OneDesk et garder votre travail organis\u00e9.<\/p>\n<h2><strong>L&#8217;ordinateur<\/strong><\/h2>\n<p>Pour utiliser OneDesk, vous devez avoir acc\u00e8s \u00e0 un ordinateur de bonne qualit\u00e9. OneDesk fonctionne dans un navigateur Web, donc que vous utilisiez Windows ou Mac n&#8217;affectera pas le fonctionnement de OneDesk. Assurez-vous que votre ordinateur dispose toujours d&#8217;une connexion Internet fiable.<\/p>\n<h2><strong>Recommandations du navigateur<\/strong><\/h2>\n<p>OneDesk fonctionne plus efficacement avec le navigateur Web Google Chrome. Nous vous recommandons vivement d&#8217;utiliser Google Chrome \u00e0 chaque fois que vous acc\u00e9dez \u00e0 OneDesk pour garantir des performances optimales. T\u00e9l\u00e9charger Google Chrome<a href=\"https:\/\/www.google.com\/chrome\/\"> ici<\/a> .<\/p>\n<h2><strong>Utilisation de projets<\/strong><\/h2>\n<p>Il est pr\u00e9f\u00e9rable de placer tous les \u00e9l\u00e9ments (tickets, t\u00e2ches, etc.) que vous cr\u00e9ez dans leurs propres projets respectifs. En organisant les \u00e9l\u00e9ments en projets, vous activez la possibilit\u00e9 de filtrer par projet. Lors du filtrage par projet, vous chargez moins de contenu, ce qui vous permet de travailler plus rapidement et plus efficacement. L&#8217;organisation des \u00e9l\u00e9ments en projets vous permet \u00e9galement de partager tous les \u00e9l\u00e9ments d&#8217;un projet ou d&#8217;attribuer des projets \u00e0 une \u00e9quipe ou \u00e0 un individu.<\/p>\n<h2><b>Archivage d&#8217;anciens projets<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Il est important de garder votre espace de travail propre, et les anciens \u00e9l\u00e9ments peuvent rapidement l&#8217;encombrer. C&#8217;est ici que<\/span><a href=\"\/?p=44914\"> <span style=\"font-weight: 400;\">archivage<\/span><\/a><span style=\"font-weight: 400;\"> entre. Nous vous recommandons de placer les \u00e9l\u00e9ments dont vous n&#8217;avez plus besoin dans un dossier de projet que vous pouvez archiver. Il est recommand\u00e9 d&#8217;archiver les projets \u00e0 la fin d&#8217;une p\u00e9riode donn\u00e9e, en fonction de votre flux de travail.<\/span><\/p>\n<h2><strong>Transfert d&#8217;article depuis l&#8217;ext\u00e9rieur des projets<\/strong><\/h2>\n<p>L&#8217;archivage des \u00e9l\u00e9ments est important, mais vous ne pouvez pas archiver<strong> En dehors des projets<\/strong> . Hors de la bo\u00eete, vos articles entrants s&#8217;organisent en<strong> En dehors des projets<\/strong> automatiquement. C&#8217;est pourquoi nous vous recommandons de cr\u00e9er un<a href=\"https:\/\/onedesk.com\/automating-your-projects-with-onedesk\/\"> automatisation<\/a> qui organise les \u00e9l\u00e9ments entrants en projets que vous cr\u00e9ez et automatise le transfert des \u00e9l\u00e9ments \u00e0 partir de votre<strong> En dehors des projets<\/strong> dans leurs projets respectifs.<\/p>\n<h2><strong>Automatiser les billets de cl\u00f4ture<\/strong><\/h2>\n<p>Les clients qui ne r\u00e9pondent pas peuvent entra\u00eener la pr\u00e9sence de plusieurs tickets dans votre application de tickets et encombrer votre espace de travail. Nous vous recommandons de cr\u00e9er un<a href=\"https:\/\/onedesk.com\/automating-your-projects-with-onedesk\/\"> automatisation<\/a> qui ferme les tickets qui ne r\u00e9pondent pas apr\u00e8s une p\u00e9riode donn\u00e9e et envoie un message automatis\u00e9 \u00e0 votre client pour l&#8217;informer que son ticket a \u00e9t\u00e9 ferm\u00e9. Cela permet d&#8217;\u00e9viter que votre espace de travail ne r\u00e9ponde aux tickets qui ne r\u00e9pondraient pas qui, autrement, resteraient ouverts.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Voici quelques bonnes pratiques utiles que vous pouvez utiliser pour am\u00e9liorer les performances de OneDesk et garder votre travail organis\u00e9. L&#8217;ordinateur Pour utiliser OneDesk, vous devez avoir acc\u00e8s \u00e0 un ordinateur de bonne qualit\u00e9. OneDesk fonctionne dans un navigateur Web, donc que vous utilisiez Windows ou Mac n&#8217;affectera pas le fonctionnement de OneDesk. Assurez-vous que [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9425],"tags":[],"class_list":["post-70004","post","type-post","status-publish","format-standard","hentry","category-1-comment-utiliser-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Optimisation OneDesk | Meilleures pratiques | Application logicielle OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk est le helpdesk et la gestion de projet combin\u00e9s dans une seule application. 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Comment utiliser OneDesk","slug":"1-comment-utiliser-onedesk","term_group":0,"term_taxonomy_id":9425,"taxonomy":"category","description":"Comment utiliser OneDesk: articles de blog, guides et proc\u00e9dures pour en savoir plus sur les fonctionnalit\u00e9s sp\u00e9cifiques de OneDesk.","parent":0,"count":112,"filter":"raw","term_order":"0"}],"post_tag":false,"post_format":false},"author_name":"Sabrin Yusef","author_url":"https:\/\/onedesk.com\/fr\/author\/sarbin-yusef\/","author_email":"sabrin.yusef@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["customer"],"author_firstname":"Sabrin","author_lastname":"Yusef","user_login":"sarbin.yusef","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":{"category":"<a href=\"https:\/\/onedesk.com\/fr\/category\/1-comment-utiliser-onedesk\/\" alt=\"1. 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