{"id":70007,"date":"2021-03-15T14:57:18","date_gmt":"2021-03-15T14:57:18","guid":{"rendered":"https:\/\/onedesk.com\/comment-creer-des-bases-de-connaissances-sur-plusieurs-portails\/"},"modified":"2021-03-16T20:40:30","modified_gmt":"2021-03-16T20:40:30","slug":"comment-creer-des-bases-de-connaissances-sur-plusieurs-portails","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/comment-creer-des-bases-de-connaissances-sur-plusieurs-portails\/","title":{"rendered":"Comment cr\u00e9er plusieurs portails \/ bases de connaissances"},"content":{"rendered":"<p><iframe src=\"https:\/\/www.youtube.com\/embed\/u2zYhydbmb8\" width=\"760\" height=\"515\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>OneDesk vous permet de cr\u00e9er autant de portails ou de bases de connaissances uniques que n\u00e9cessaire. Vous pouvez utiliser votre portail pour permettre \u00e0 vos clients ou utilisateurs finaux de<a href=\"https:\/\/onedesk.com\/setting-up-onedesk-to-work-with-customers-on-projects\/\"> collaborer sur des projets<\/a> avec toi ou<a href=\"https:\/\/onedesk.com\/the-all-new-onedesk-customer-portal\/\"> personnalisez votre formulaire de soumission de billets<\/a> . Voici comment cr\u00e9er un nouveau portail et une base de connaissances dans OneDesk.<\/p>\n<h2><strong>Cr\u00e9er un nouveau portail<\/strong><\/h2>\n<p>\u00c9tape 1: dans le coin inf\u00e9rieur gauche, cliquez sur le<strong> Plus d&#8217;applications<\/strong> ic\u00f4ne.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-60010\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/01-2.png\" alt=\"more applications\" width=\"250\" height=\"250\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/01-2.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/01-2-300x300.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/01-2-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/01-2-255x255.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/01-2-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/01-2-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/01-2-60x60.png 60w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/01-2-480x480.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/01-2-360x360.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/01-2-380x380.png 380w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/><\/p>\n<p>\u00c9tape 2: \u00e0 partir des ic\u00f4nes, s\u00e9lectionnez<strong> Administration<\/strong> en cliquant sur l&#8217;ic\u00f4ne de la roue dent\u00e9e.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-60009\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/02-2.png\" alt=\"administration\" width=\"250\" height=\"250\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/02-2.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/02-2-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/02-2-255x255.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/02-2-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/02-2-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/02-2-60x60.png 60w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/><\/p>\n<p>\u00c9tape 3: Dans la liste des applications, s\u00e9lectionnez<strong> APPLICATIONS CLIENT<\/strong> .<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-60011\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step3-1.png\" alt=\"customer apps\" width=\"250\" height=\"250\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step3-1.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step3-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step3-1-255x255.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step3-1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step3-1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step3-1-60x60.png 60w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/><\/p>\n<p>\u00c9tape 4: sous la liste des applications client, cliquez sur<strong> Cr\u00e9er une application client<\/strong> .<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-60012\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step4-1.png\" alt=\"create customer app\" width=\"250\" height=\"250\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step4-1.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step4-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step4-1-255x255.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step4-1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step4-1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step4-1-60x60.png 60w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/><\/p>\n<p>\u00c9tape 5: Donnez un nom \u00e0 votre portail client et s\u00e9lectionnez<strong> Portail Clients<\/strong> dans la liste d\u00e9roulante.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-60014\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step5-1.png\" alt=\"select customer portal\" width=\"250\" height=\"250\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step5-1.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step5-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step5-1-255x255.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step5-1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step5-1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step5-1-60x60.png 60w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/><\/p>\n<p>\u00c9tape 6: Sous \u00abLe client est autoris\u00e9 \u00e0 voir\u2026\u00bb, s\u00e9lectionnez ce que l&#8217;utilisateur du portail peut voir dans le portail.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-60015\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step-6.png\" alt=\"their own requested items\" width=\"250\" height=\"250\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step-6.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step-6-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step-6-255x255.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step-6-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step-6-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step-6-60x60.png 60w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/><\/p>\n<p>\u00c9tape 7: cliquez sur<strong> Cr\u00e9er<\/strong> .<\/p>\n<p>Une fois que vous avez frapp\u00e9<strong> Cr\u00e9er<\/strong> , si tu as gard\u00e9<strong> Acc\u00e9dez aux param\u00e8tres de l&#8217;application<\/strong> coch\u00e9e, vous serez redirig\u00e9 vers la page des param\u00e8tres du portail, o\u00f9 vous pourrez personnaliser le portail en fonction de vos besoins.<\/p>\n<h2><strong>Cr\u00e9er une nouvelle base de connaissances<\/strong><\/h2>\n<p>\u00c9tape 1: dans le coin inf\u00e9rieur gauche, cliquez sur le<strong> Plus d&#8217;applications<\/strong> ic\u00f4ne.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-60010\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/01-2.png\" alt=\"more applications\" width=\"250\" height=\"250\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/01-2.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/01-2-300x300.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/01-2-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/01-2-255x255.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/01-2-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/01-2-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/01-2-60x60.png 60w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/01-2-480x480.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/01-2-360x360.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/01-2-380x380.png 380w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/><\/p>\n<p>\u00c9tape 2: \u00e0 partir des ic\u00f4nes, s\u00e9lectionnez<strong> Administration<\/strong> en cliquant sur l&#8217;ic\u00f4ne de la roue dent\u00e9e.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-60009\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/02-2.png\" alt=\"administration\" width=\"250\" height=\"250\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/02-2.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/02-2-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/02-2-255x255.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/02-2-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/02-2-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/02-2-60x60.png 60w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/><\/p>\n<p>\u00c9tape 3: Dans la liste des applications, s\u00e9lectionnez<strong> APPLICATIONS CLIENT<\/strong> .<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-60011\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step3-1.png\" alt=\"customer apps\" width=\"250\" height=\"250\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step3-1.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step3-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step3-1-255x255.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step3-1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step3-1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step3-1-60x60.png 60w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/><\/p>\n<p>\u00c9tape 4: sous la liste des applications client, cliquez sur<strong> Cr\u00e9er une application client<\/strong> .<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-60012\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step4-1.png\" alt=\"create customer app\" width=\"250\" height=\"250\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step4-1.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step4-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step4-1-255x255.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step4-1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step4-1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step4-1-60x60.png 60w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/><\/p>\n<p>\u00c9tape 5: Donnez un nom \u00e0 votre base de connaissances et s\u00e9lectionnez<strong> Base de connaissances<\/strong> dans la liste d\u00e9roulante.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-60013 size-full\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step5.1.png\" alt=\"base de connaissances\" width=\"300\" height=\"300\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step5.1.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step5.1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step5.1-255x255.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step5.1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step5.1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/step5.1-60x60.png 60w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>\u00c9tape 7: cliquez sur<strong> Cr\u00e9er<\/strong> .<\/p>\n<p>Une fois que vous avez frapp\u00e9<strong> Cr\u00e9er<\/strong> , si tu as gard\u00e9<strong> Acc\u00e9dez aux param\u00e8tres de l&#8217;application<\/strong> coch\u00e9e, vous serez redirig\u00e9 vers la page des param\u00e8tres de la base de connaissances, o\u00f9 vous pourrez personnaliser la base de connaissances en fonction de vos besoins.<\/p>\n<h2>Plus de ressources<\/h2>\n<p>En savoir plus sur la personnalisation des portails OneDesk<a href=\"https:\/\/onedesk.com\/the-all-new-onedesk-customer-portal\/\"> ici<\/a> .<br \/>\nEn savoir plus sur l&#8217;utilisation des portails OneDesk pour permettre \u00e0 vos clients de collaborer avec vous sur leurs projets<a href=\"https:\/\/onedesk.com\/setting-up-onedesk-to-work-with-customers-on-projects\/\"> ici<\/a> .<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>OneDesk vous permet de cr\u00e9er autant de portails ou de bases de connaissances uniques que n\u00e9cessaire. Vous pouvez utiliser votre portail pour permettre \u00e0 vos clients ou utilisateurs finaux de collaborer sur des projets avec toi ou personnalisez votre formulaire de soumission de billets . Voici comment cr\u00e9er un nouveau portail et une base de [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9425],"tags":[],"class_list":["post-70007","post","type-post","status-publish","format-standard","hentry","category-1-comment-utiliser-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Comment cr\u00e9er plusieurs portails \/ bases de connaissances \u00bbwiki utile Application logicielle OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk est le helpdesk et la gestion de projet dans un seul logiciel. Apprenez \u00e0 cr\u00e9er plusieurs portails et bases de connaissances dans OneDesk.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/fr\/comment-creer-des-bases-de-connaissances-sur-plusieurs-portails\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment cr\u00e9er plusieurs portails \/ bases de connaissances \u00bbwiki utile Application logicielle OneDesk\" \/>\n<meta property=\"og:description\" content=\"OneDesk est le helpdesk et la gestion de projet dans un seul logiciel. 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