{"id":70015,"date":"2021-03-15T14:57:53","date_gmt":"2021-03-15T14:57:53","guid":{"rendered":"https:\/\/onedesk.com\/meilleures-pratiques-automatisations-de-flux-de-travail-communes\/"},"modified":"2022-08-01T13:22:24","modified_gmt":"2022-08-01T13:22:24","slug":"meilleures-pratiques-automatisations-de-flux-de-travail-communes","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/meilleures-pratiques-automatisations-de-flux-de-travail-communes\/","title":{"rendered":"Meilleures pratiques: automatisations courantes des flux de travail"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">OneDesk vous permet de d\u00e9finir des automatisations de flux de travail, qui sont un ensemble de r\u00e8gles qui prennent en charge les t\u00e2ches r\u00e9p\u00e9titives et chronophages. La d\u00e9finition d&#8217;automatisations du flux de travail permettra \u00e0 votre entreprise d&#8217;\u00e9conomiser du temps et de l&#8217;argent et d&#8217;augmenter sa productivit\u00e9 globale.<\/p>\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>Table des mati\u00e8res<\/h2><ul><li><a href=\"#h-automation-rules\" data-level=\"2\">Automation Rules<\/a><\/li><li><a href=\"#h-workflow-automation-examples\" data-level=\"2\">Exemples d&#8217;automatisation de flux de travail<\/a><\/li><li><a href=\"#h-already-activated\" data-level=\"2\">D\u00e9j\u00e0 activ\u00e9<\/a><\/li><li><a href=\"#h-not-activated\" data-level=\"2\">Non activ\u00e9<\/a><\/li><li><a href=\"#h-useful-automation-examples\" data-level=\"2\">Exemples d&#8217;automatisation utiles <\/a><\/li><\/ul><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-automation-rules\"><strong>Automation Rules<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">Chaque r\u00e8gle d&#8217;automatisation de workflow se compose des 3 parties suivantes:<\/p>\n\n<figure class=\"wp-block-image\"><img fetchpriority=\"high\" decoding=\"async\" width=\"849\" height=\"165\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/th.png\" alt=\"Automation Rules\" class=\"wp-image-60020\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/th.png 849w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/th-300x58.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/th-768x149.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/th-255x50.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/th-412x80.png 412w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/th-206x40.png 206w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/th-480x93.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/th-500x97.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/th-750x146.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/th-360x70.png 360w\" sizes=\"(max-width: 849px) 100vw, 849px\" \/><\/figure>\n\n<ol class=\"wp-block-list\"><li>Filtres qui d\u00e9finissent le ou les \u00e9l\u00e9ments auxquels la r\u00e8gle sera appliqu\u00e9e<\/li><li>Un d\u00e9clencheur qui provoquera l&#8217;ex\u00e9cution de l&#8217;action<\/li><li>Une ou plusieurs actions que OneDesk entreprendra<\/li><\/ol>\n\n<h2 class=\"wp-block-heading\" id=\"h-workflow-automation-examples\">Exemples d&#8217;automatisation de flux de travail<\/h2>\n\n<p class=\"wp-block-paragraph\">Vous trouverez ci-dessous quelques automatisations de flux de travail utiles qui peuvent vous aider \u00e0 tirer le meilleur parti de la capacit\u00e9 d&#8217;automatisation de flux de travail de OneDesk. Certains sont activ\u00e9s directement dans OneDesk, d&#8217;autres doivent \u00eatre activ\u00e9s et certains sont des suggestions utiles pour les flux de travail courants.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-already-activated\"><strong>D\u00e9j\u00e0 activ\u00e9<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\"><strong>1. R\u00e9ponse automatique aux nouveaux tickets<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Envoyez une r\u00e9ponse automatis\u00e9e du bot \u00e0 la personne qui d\u00e9clenche la cr\u00e9ation d&#8217;un ticket.<\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1107\" height=\"631\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/message-create-ticket.png\" alt=\"envoyer un message lors de la cr&#xE9;ation d'un ticket\" class=\"wp-image-162442\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/message-create-ticket.png 1107w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/message-create-ticket-300x171.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/message-create-ticket-1024x584.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/message-create-ticket-768x438.png 768w\" sizes=\"(max-width: 1107px) 100vw, 1107px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>2. Fermez les tickets inactifs qui sont des clients en attente<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">D\u00e9sencombrez votre espace de travail en fermant automatiquement les tickets devenus inactifs en raison de l&#8217;inactivit\u00e9 du client.<\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1111\" height=\"621\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/close-stagnant-tickets.png\" alt=\"fermer les anciens billets\" class=\"wp-image-162457\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/close-stagnant-tickets.png 1111w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/close-stagnant-tickets-300x168.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/close-stagnant-tickets-1024x572.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/close-stagnant-tickets-768x429.png 768w\" sizes=\"(max-width: 1111px) 100vw, 1111px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>3. Modifier l&#8217;\u00e9tat en attente lorsque l&#8217;agent r\u00e9pond<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Changez automatiquement le statut d&#8217;un ticket en \u00abclient en attente\u00bb pour identifier les tickets en attente d&#8217;une r\u00e9ponse client.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1119\" height=\"627\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/pending-customer-auto.png\" alt=\"changer en client en attente\" class=\"wp-image-162468\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/pending-customer-auto.png 1119w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/pending-customer-auto-300x168.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/pending-customer-auto-1024x574.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/pending-customer-auto-768x430.png 768w\" sizes=\"(max-width: 1119px) 100vw, 1119px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>4. Modifier le statut en attente lorsque le client r\u00e9pond<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Changez automatiquement le statut d&#8217;un ticket en &#8220; agent en attente &#8221; pour identifier les tickets qui n\u00e9cessitent l&#8217;attention d&#8217;un agent pour garantir une r\u00e9ponse rapide.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1109\" height=\"627\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/change-pending-agent.png\" alt=\"changement d'agent en attente\" class=\"wp-image-162479\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/change-pending-agent.png 1109w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/change-pending-agent-300x170.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/change-pending-agent-1024x579.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/change-pending-agent-768x434.png 768w\" sizes=\"(max-width: 1109px) 100vw, 1109px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>5. Si le pourcentage achev\u00e9 passe de 0 \u00e0 moins de 100%, d\u00e9finissez l&#8217;\u00e9tat sur &#8220;en cours&#8221; <\/strong><\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1111\" height=\"625\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/change-pct-complete.png\" alt=\"changement en cours\" class=\"wp-image-162490\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/change-pct-complete.png 1111w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/change-pct-complete-300x169.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/change-pct-complete-1024x576.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/change-pct-complete-768x432.png 768w\" sizes=\"(max-width: 1111px) 100vw, 1111px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>6. Publier de nouveaux tickets sur le portail client<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Publiez automatiquement les nouveaux tickets cr\u00e9\u00e9s sur le portail client pour tenir vos clients inform\u00e9s de sa progression.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1113\" height=\"623\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/publish.png\" alt=\"publication automatique\" class=\"wp-image-162501\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/publish.png 1113w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/publish-300x168.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/publish-1024x573.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/publish-768x430.png 768w\" sizes=\"(max-width: 1113px) 100vw, 1113px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>7. Avertir le demandeur du ticket ferm\u00e9<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Informez le demandeur d&#8217;un ticket lorsque l&#8217;\u00e9tat du cycle de vie du ticket passe \u00e0 &#8220;ferm\u00e9&#8221;.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1115\" height=\"623\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/message-when-closed.png\" alt=\"envoyer un message &#xE0; la fermeture\" class=\"wp-image-162512\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/message-when-closed.png 1115w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/message-when-closed-300x168.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/message-when-closed-1024x572.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/message-when-closed-768x429.png 768w\" sizes=\"(max-width: 1115px) 100vw, 1115px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>8. Lorsque l&#8217;\u00e9tat du projet est mis \u00e0 jour, postez un message<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Envoyez un message automatis\u00e9 depuis le bot OneDesk pour informer les followers d&#8217;un projet lorsque son statut change.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1101\" height=\"629\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/message-on-project.png\" alt=\"changement d'&#xE9;tat du projet de message\" class=\"wp-image-162523\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/message-on-project.png 1101w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/message-on-project-300x171.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/message-on-project-1024x585.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/message-on-project-768x439.png 768w\" sizes=\"(max-width: 1101px) 100vw, 1101px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>9. Rappeler aux destinataires les t\u00e2ches \u00e0 venir<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Envoyez un rappel aux utilisateurs OneDesk affect\u00e9s des t\u00e2ches \u00e0 venir pour leur permettre d&#8217;\u00eatre mieux pr\u00e9par\u00e9s.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1107\" height=\"613\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/10\/Remind-assignee-due-less-than-24hrs.png\" alt=\"\" class=\"wp-image-159275\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/10\/Remind-assignee-due-less-than-24hrs.png 1107w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/10\/Remind-assignee-due-less-than-24hrs-300x166.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/10\/Remind-assignee-due-less-than-24hrs-1024x567.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/10\/Remind-assignee-due-less-than-24hrs-768x425.png 768w\" sizes=\"(max-width: 1107px) 100vw, 1107px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>10. Changez l&#8217;\u00e9tat de l&#8217;\u00e9l\u00e9ment en &#8220;ferm\u00e9&#8221; lorsque le pourcentage est de 100<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">D\u00e9finissez l&#8217;\u00e9tat de l&#8217;\u00e9l\u00e9ment sur &#8220;ferm\u00e9&#8221; lorsque le pourcentage d&#8217;ach\u00e8vement de l&#8217;\u00e9l\u00e9ment passe \u00e0 100\u00a0% pour garder une trace des \u00e9l\u00e9ments termin\u00e9s.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1119\" height=\"629\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/close-at-100.png\" alt=\"fermer &#xE0; 100&amp;nbsp;%\" class=\"wp-image-162535\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/close-at-100.png 1119w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/close-at-100-300x169.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/close-at-100-1024x576.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/close-at-100-768x432.png 768w\" sizes=\"(max-width: 1119px) 100vw, 1119px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>11. D\u00e9finissez le statut de la t\u00e2che sur \u00abrouvert\u00bb lorsque le pourcentage passe de 100<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">D\u00e9finissez l&#8217;\u00e9tat de l&#8217;\u00e9l\u00e9ment sur &#8220;rouvert&#8221; lorsque le pourcentage d&#8217;ach\u00e8vement est r\u00e9duit de 100% pour identifier les \u00e9l\u00e9ments qui n\u00e9cessitent plus de travail.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1115\" height=\"635\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/reopen-item.png\" alt=\"rouvrir quand moins de 100\" class=\"wp-image-162546\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/reopen-item.png 1115w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/reopen-item-300x171.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/reopen-item-1024x583.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/reopen-item-768x437.png 768w\" sizes=\"(max-width: 1115px) 100vw, 1115px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>12. Archivez les tickets qui sont termin\u00e9s et qui n&#8217;ont pas \u00e9t\u00e9 touch\u00e9s au cours du dernier mois<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Archiver automatiquement les tickets lorsqu&#8217;ils sont termin\u00e9s et n&#8217;ont pas \u00e9t\u00e9 modifi\u00e9s depuis 30 jours<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1099\" height=\"623\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-old-tickets.png\" alt=\"archiver les anciens billets\" class=\"wp-image-162567\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-old-tickets.png 1099w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-old-tickets-300x170.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-old-tickets-1024x580.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-old-tickets-768x435.png 768w\" sizes=\"(max-width: 1099px) 100vw, 1099px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\" id=\"h-not-activated\"><strong>Non activ\u00e9<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\"><strong>1. Lors de la cr\u00e9ation d&#8217;un nouvel \u00e9l\u00e9ment, envoyez un e-mail \u00e0 l&#8217;administrateur<\/strong><\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1085\" height=\"621\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-email-on-creation.png\" alt=\"e-mail d'administration lors de la cr&#xE9;ation\" class=\"wp-image-162580\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-email-on-creation.png 1085w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-email-on-creation-300x172.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-email-on-creation-1024x586.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-email-on-creation-768x440.png 768w\" sizes=\"(max-width: 1085px) 100vw, 1085px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>2. Attribuer automatiquement de nouvelles t\u00e2ches<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Attribuez automatiquement les \u00e9l\u00e9ments nouvellement cr\u00e9\u00e9s \u00e0 un utilisateur ou \u00e0 une \u00e9quipe dans OneDesk.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1119\" height=\"621\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-assign-team.png\" alt=\"attribuer &#xE0; l'&#xE9;quipe auto\" class=\"wp-image-162602\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-assign-team.png 1119w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-assign-team-300x166.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-assign-team-1024x568.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-assign-team-768x426.png 768w\" sizes=\"(max-width: 1119px) 100vw, 1119px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\" id=\"h-useful-automation-examples\"><strong>Exemples d&#8217;automatisation utiles <\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\"><strong>1. Attribuer automatiquement de nouveaux \u00e9l\u00e9ments \u00e0 une personne<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Attribuez automatiquement les \u00e9l\u00e9ments nouvellement cr\u00e9\u00e9s \u00e0 un utilisateur individuel de votre \u00e9quipe OneDesk.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1117\" height=\"631\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-assign.png\" alt=\"attribuer &#xE0; l'utilisateur\" class=\"wp-image-162591\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-assign.png 1117w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-assign-300x169.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-assign-1024x578.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-assign-768x434.png 768w\" sizes=\"(max-width: 1117px) 100vw, 1117px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>2. Avertissez le support si un ticket n&#8217;a pas \u00e9t\u00e9 ferm\u00e9 apr\u00e8s une p\u00e9riode de temps sp\u00e9cifi\u00e9e<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Assurez-vous que votre \u00e9quipe d&#8217;assistance est automatiquement avertie lorsqu&#8217;un ticket prend trop de temps \u00e0 r\u00e9soudre.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1099\" height=\"621\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/notify-of-SLA-1.png\" alt=\"Notification du minuteur SLA\" class=\"wp-image-162634\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/notify-of-SLA-1.png 1099w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/notify-of-SLA-1-300x170.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/notify-of-SLA-1-1024x579.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/notify-of-SLA-1-768x434.png 768w\" sizes=\"(max-width: 1099px) 100vw, 1099px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>3. Organisez automatiquement les \u00e9l\u00e9ments en projets en fonction du type d&#8217;\u00e9l\u00e9ment<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Organisez automatiquement les \u00e9l\u00e9ments nouvellement cr\u00e9\u00e9s en diff\u00e9rents projets en fonction de leur type d&#8217;\u00e9l\u00e9ment.<\/p>\n\n<p class=\"wp-block-paragraph\"><em>Exemple\u00a0: organiser un \u00e9l\u00e9ment qui est un bogue dans son propre projet.<\/em><\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1115\" height=\"633\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-bugs-to-project.png\" alt=\"envoyer automatiquement des &#xE9;l&#xE9;ments &#xE0; un projet sp&#xE9;cifique\" class=\"wp-image-162649\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-bugs-to-project.png 1115w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-bugs-to-project-300x170.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-bugs-to-project-1024x581.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-bugs-to-project-768x436.png 768w\" sizes=\"(max-width: 1115px) 100vw, 1115px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>4. Lorsqu&#8217;un ticket est cr\u00e9\u00e9 par e-mail, envoyez une r\u00e9ponse automatique<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Renvoyez un message automatis\u00e9 \u00e0 la personne qui vous contacte par e-mail pour d\u00e9marrer le flux de conversation.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1109\" height=\"627\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/personal-response-to-email-ticket.png\" alt=\"r&#xE9;pondre au ticket par e-mail\" class=\"wp-image-162661\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/personal-response-to-email-ticket.png 1109w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/personal-response-to-email-ticket-300x170.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/personal-response-to-email-ticket-1024x579.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/personal-response-to-email-ticket-768x434.png 768w\" sizes=\"(max-width: 1109px) 100vw, 1109px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>5. Attribuer automatiquement des \u00e9l\u00e9ments sp\u00e9cifiques \u00e0 l&#8217;\u00e9quipe appropri\u00e9e<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Attribuez automatiquement un \u00e9l\u00e9ment en fonction de son type \u00e0 l&#8217;\u00e9quipe la mieux adapt\u00e9e pour g\u00e9rer ses soins.<\/p>\n\n<p class=\"wp-block-paragraph\"><em>Exemple\u00a0: attribuez une t\u00e2che de bogue \u00e0 l&#8217;\u00e9quipe de d\u00e9veloppement.<\/em><\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1107\" height=\"621\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-assign-dev.png\" alt=\"attribuer un bogue au d&#xE9;veloppeur\" class=\"wp-image-162792\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-assign-dev.png 1107w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-assign-dev-300x168.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-assign-dev-1024x574.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-assign-dev-768x431.png 768w\" sizes=\"(max-width: 1107px) 100vw, 1107px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>6. Mettez \u00e0 jour le suiveur d&#8217;un \u00e9l\u00e9ment pour tous les changements de statut<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Assurez-vous que lorsqu&#8217;une personne est d\u00e9sign\u00e9e comme abonn\u00e9, elle re\u00e7oit toutes les mises \u00e0 jour sur les changements de statut de l&#8217;\u00e9l\u00e9ment au fur et \u00e0 mesure qu&#8217;ils se produisent.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1117\" height=\"623\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-message-when-state-changes.png\" alt=\"envoyer un message lorsque l'&#xE9;tat change\" class=\"wp-image-162814\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-message-when-state-changes.png 1117w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-message-when-state-changes-300x167.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-message-when-state-changes-1024x571.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-message-when-state-changes-768x428.png 768w\" sizes=\"(max-width: 1117px) 100vw, 1117px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>7. Organisez les tickets en projets en fonction du domaine de messagerie<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Lorsqu&#8217;un ticket est cr\u00e9\u00e9 par un e-mail avec un domaine particulier, ajoutez le ticket au projet avec le nom de domaine en corr\u00e9lation.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1113\" height=\"641\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/filter-by-email-address.png\" alt=\"filtrer par e-mail client\" class=\"wp-image-162836\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/filter-by-email-address.png 1113w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/filter-by-email-address-300x173.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/filter-by-email-address-1024x590.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/filter-by-email-address-768x442.png 768w\" sizes=\"(max-width: 1113px) 100vw, 1113px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>8. Modifier le type de ticket en fonction du statut urgent du nom<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Informez vos clients qu&#8217;ils peuvent ajouter \u00aburgent\u00bb au titre de leurs e-mails \/ soumissions de formulaires Web et remplacer automatiquement ces types de tickets par un ticket \u00aburgent\u00bb.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1099\" height=\"637\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/change-type-on-name.png\" alt=\"changer si le nom contient urgent\" class=\"wp-image-162853\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/change-type-on-name.png 1099w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/change-type-on-name-300x174.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/change-type-on-name-1024x594.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/change-type-on-name-768x445.png 768w\" sizes=\"(max-width: 1099px) 100vw, 1099px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>9. Attribuer des \u00e9l\u00e9ments hautement prioritaires \u00e0 un responsable <\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Si un ticket passe \u00e0 la priorit\u00e9 5 \u00e9toiles, le cessionnaire se transforme imm\u00e9diatement en gestionnaire afin qu&#8217;il puisse \u00eatre trait\u00e9 par la personne la plus comp\u00e9tente.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1105\" height=\"625\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/assign-on-prio-change.png\" alt=\"attribuer &#xE0; l'utilisateur en priorit&#xE9;\" class=\"wp-image-162864\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/assign-on-prio-change.png 1105w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/assign-on-prio-change-300x170.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/assign-on-prio-change-1024x579.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/assign-on-prio-change-768x434.png 768w\" sizes=\"(max-width: 1105px) 100vw, 1105px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>10. Si l&#8217;\u00e9l\u00e9ment est cr\u00e9\u00e9 par e-mail, envoyez un e-mail et attribuez-le \u00e0 une personne<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Lorsqu&#8217;un \u00e9l\u00e9ment est cr\u00e9\u00e9 \u00e0 partir d&#8217;un e-mail, renvoyez une r\u00e9ponse \u00e0 un message et attribuez-la automatiquement \u00e0 un utilisateur OneDesk.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1111\" height=\"625\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-message-and-assign-from-email.png\" alt=\"envoyer un message et attribuer automatiquement\" class=\"wp-image-162875\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-message-and-assign-from-email.png 1111w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-message-and-assign-from-email-300x169.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-message-and-assign-from-email-1024x576.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-message-and-assign-from-email-768x432.png 768w\" sizes=\"(max-width: 1111px) 100vw, 1111px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>11. Lorsque le statut change, r\u00e9affecter \u00e0 une autre \u00e9quipe<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Personnalisez vos statuts pour repr\u00e9senter les \u00e9quipes qui g\u00e8rent les diff\u00e9rentes \u00e9tapes d&#8217;un \u00e9l\u00e9ment et attribuez-les automatiquement \u00e0 l&#8217;\u00e9quipe appropri\u00e9e \u00e0 mesure que le statut change.<\/p>\n\n<p class=\"wp-block-paragraph\"><em>Exemple\u00a0: Lorsque l&#8217;\u00e9quipe de r\u00e9daction termine un article, elle met \u00e0 jour le statut et l&#8217;\u00e9l\u00e9ment est automatiquement r\u00e9affect\u00e9 \u00e0 l&#8217;\u00e9quipe de d\u00e9veloppement.<\/em><\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1115\" height=\"625\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/reassign-to-team.png\" alt=\"r&#xE9;affecter en fonction du statut &#xE0; l'&#xE9;quipe\" class=\"wp-image-162886\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/reassign-to-team.png 1115w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/reassign-to-team-300x168.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/reassign-to-team-1024x574.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/reassign-to-team-768x430.png 768w\" sizes=\"(max-width: 1115px) 100vw, 1115px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>12. Attribuer automatiquement de nouveaux billets \u00e0 un individu par Round Robin<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Attribuez automatiquement les tickets entrants par rotation \u00e0 chaque membre d&#8217;un groupe de votre choix.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1093\" height=\"627\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/round-robin.png\" alt=\"affectation automatique &#xE0; tour de r&#xF4;le\" class=\"wp-image-162902\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/round-robin.png 1093w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/round-robin-300x172.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/round-robin-1024x587.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/round-robin-768x441.png 768w\" sizes=\"(max-width: 1093px) 100vw, 1093px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>13. Archiver un projet une fois qu&#8217;il est termin\u00e9<\/strong><\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1105\" height=\"627\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-finished-project.png\" alt=\"archiver le projet termin&#xE9;\" class=\"wp-image-162920\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-finished-project.png 1105w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-finished-project-300x170.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-finished-project-1024x581.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-finished-project-768x436.png 768w\" sizes=\"(max-width: 1105px) 100vw, 1105px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>14. Avertir les abonn\u00e9s d&#8217;un projet lorsque sa date d&#8217;\u00e9ch\u00e9ance change<\/strong><\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1083\" height=\"627\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-message-due-date-change.png\" alt=\"envoyer un message changement de date du projet\" class=\"wp-image-162931\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-message-due-date-change.png 1083w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-message-due-date-change-300x174.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-message-due-date-change-1024x593.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-message-due-date-change-768x445.png 768w\" sizes=\"(max-width: 1083px) 100vw, 1083px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>15. Archiver les tickets cl\u00f4tur\u00e9s\/termin\u00e9s<\/strong><\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1099\" height=\"623\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-old-tickets.png\" alt=\"archiver les anciens billets\" class=\"wp-image-162567\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-old-tickets.png 1099w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-old-tickets-300x170.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-old-tickets-1024x580.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-old-tickets-768x435.png 768w\" sizes=\"(max-width: 1099px) 100vw, 1099px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>16. Lorsqu&#8217;un ticket est cr\u00e9\u00e9 avec le mot-cl\u00e9 $critical, d\u00e9finissez la priorit\u00e9 du ticket sur 5 \u00e9toiles.<\/strong><\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1073\" height=\"629\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/prio-5-on-critical.png\" alt=\"changer de priorit&#xE9; sur le phras&#xE9;\" class=\"wp-image-162942\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/prio-5-on-critical.png 1073w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/prio-5-on-critical-300x176.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/prio-5-on-critical-1024x600.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/prio-5-on-critical-768x450.png 768w\" sizes=\"(max-width: 1073px) 100vw, 1073px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>17. Lorsqu&#8217;un ticket est marqu\u00e9 comme ferm\u00e9, fermez toutes les conversations.<\/strong><\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1085\" height=\"627\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/close-all-messages-on-ticket-close.png\" alt=\"fermer les conversations lorsque le ticket est ferm&#xE9;\" class=\"wp-image-162955\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/close-all-messages-on-ticket-close.png 1085w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/close-all-messages-on-ticket-close-300x173.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/close-all-messages-on-ticket-close-1024x592.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/close-all-messages-on-ticket-close-768x444.png 768w\" sizes=\"(max-width: 1085px) 100vw, 1085px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>18. Envoyez un mod\u00e8le d&#8217;e-mail d&#8217;enqu\u00eate de satisfaction dans les 24 heures suivant la cl\u00f4ture d&#8217;un ticket.<\/strong><\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1091\" height=\"619\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-send-survey.png\" alt=\"envoyer un sondage\" class=\"wp-image-162968\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-send-survey.png 1091w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-send-survey-300x170.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-send-survey-1024x581.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-send-survey-768x436.png 768w\" sizes=\"(max-width: 1091px) 100vw, 1091px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>19. Partagez automatiquement un projet avec un client lorsqu&#8217;il est plac\u00e9 dans un portefeuille client. <\/strong><\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1089\" height=\"621\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-share-project.png\" alt=\"partager le projet avec le client\" class=\"wp-image-162981\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-share-project.png 1089w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-share-project-300x171.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-share-project-1024x584.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-share-project-768x438.png 768w\" sizes=\"(max-width: 1089px) 100vw, 1089px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>20. Comment archiver les tickets entrants d&#8217;un exp\u00e9diteur sp\u00e9cifique. <\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Vous pouvez archiver automatiquement les tickets provenant d&#8217;un domaine de messagerie sp\u00e9cifique.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1095\" height=\"619\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-spam.png\" alt=\"archiver les tickets de spam\" class=\"wp-image-162992\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-spam.png 1095w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-spam-300x170.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-spam-1024x579.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-spam-768x434.png 768w\" sizes=\"(max-width: 1095px) 100vw, 1095px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>21. Fermez les \u00e9l\u00e9ments lorsqu&#8217;une phrase cl\u00e9 est publi\u00e9e.<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Vous pouvez fermer automatiquement les \u00e9l\u00e9ments lorsqu&#8217;un certain message est envoy\u00e9, tel que &#8220;#closeticket&#8221;.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"922\" height=\"722\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/02\/keywordauto.png\" alt=\"fermer le ticket sur le mot-cl&#xE9;\" class=\"wp-image-165836\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/02\/keywordauto.png 922w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/02\/keywordauto-300x235.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/02\/keywordauto-768x601.png 768w\" sizes=\"(max-width: 922px) 100vw, 922px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>22. Cr\u00e9er automatiquement un nouveau projet client pour les articles lorsque des articles sont cr\u00e9\u00e9s dans OneDesk<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Chaque fois qu&#8217;un nouvel \u00e9l\u00e9ment est cr\u00e9\u00e9 dans OneDesk, d\u00e9placez-le dans un projet d&#8217;\u00e9l\u00e9ments soumis par le m\u00eame client.<\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"580\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-10-1024x580.png\" alt=\"automatisation du projet client\" class=\"wp-image-166902\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-10-1024x580.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-10-300x170.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-10-768x435.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-10.png 1113w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>23. Lors de la cr\u00e9ation automatique d&#8217;un nouvel \u00e9l\u00e9ment, copiez toutes les pi\u00e8ces jointes de l&#8217;\u00e9l\u00e9ment d\u00e9clencheur<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Lorsqu&#8217;un nouvel \u00e9l\u00e9ment est cr\u00e9\u00e9 par une automatisation, copiez toutes les pi\u00e8ces jointes de l&#8217;\u00e9l\u00e9ment qui a d\u00e9clench\u00e9 l&#8217;automatisation dans l&#8217;\u00e9l\u00e9ment nouvellement cr\u00e9\u00e9.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1005\" height=\"558\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/1231.png\" alt=\"copier les pi&#xE8;ces jointes dans un nouvel &#xE9;l&#xE9;ment\" class=\"wp-image-169724\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/1231.png 1005w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/1231-300x167.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/1231-768x426.png 768w\" sizes=\"(max-width: 1005px) 100vw, 1005px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>OneDesk vous permet de d\u00e9finir des automatisations de flux de travail, qui sont un ensemble de r\u00e8gles qui prennent en charge les t\u00e2ches r\u00e9p\u00e9titives et chronophages. La d\u00e9finition d&#8217;automatisations du flux de travail permettra \u00e0 votre entreprise d&#8217;\u00e9conomiser du temps et de l&#8217;argent et d&#8217;augmenter sa productivit\u00e9 globale. Automation Rules Chaque r\u00e8gle d&#8217;automatisation de workflow [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9425],"tags":[],"class_list":["post-70015","post","type-post","status-publish","format-standard","hentry","category-1-comment-utiliser-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Meilleure pratique: automatisations courantes des flux de travail | Application logicielle OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk est le helpdesk et la gestion de projet dans un seul logiciel. D\u00e9couvrez les automatisations courantes des flux de travail dans cet article sur les bonnes pratiques.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/fr\/meilleures-pratiques-automatisations-de-flux-de-travail-communes\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Meilleure pratique: automatisations courantes des flux de travail | Application logicielle OneDesk\" \/>\n<meta property=\"og:description\" content=\"OneDesk est le helpdesk et la gestion de projet dans un seul logiciel. D\u00e9couvrez les automatisations courantes des flux de travail dans cet article sur les bonnes pratiques.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/fr\/meilleures-pratiques-automatisations-de-flux-de-travail-communes\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:published_time\" content=\"2021-03-15T14:57:53+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-01T13:22:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/th.png\" \/>\n<meta name=\"author\" content=\"Sabrin Yusef\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sabrin Yusef\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Meilleure pratique: automatisations courantes des flux de travail | Application logicielle OneDesk","description":"OneDesk est le helpdesk et la gestion de projet dans un seul logiciel. 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Comment utiliser OneDesk","slug":"1-comment-utiliser-onedesk","term_group":0,"term_taxonomy_id":9425,"taxonomy":"category","description":"Comment utiliser OneDesk: articles de blog, guides et proc\u00e9dures pour en savoir plus sur les fonctionnalit\u00e9s sp\u00e9cifiques de OneDesk.","parent":0,"count":112,"filter":"raw","term_order":"0"}],"post_tag":false,"post_format":false},"author_name":"Sabrin Yusef","author_url":"https:\/\/onedesk.com\/fr\/author\/sarbin-yusef\/","author_email":"sabrin.yusef@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["customer"],"author_firstname":"Sabrin","author_lastname":"Yusef","user_login":"sarbin.yusef","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":{"category":"<a href=\"https:\/\/onedesk.com\/fr\/category\/1-comment-utiliser-onedesk\/\" alt=\"1. 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