{"id":70022,"date":"2021-03-15T15:02:52","date_gmt":"2021-03-15T15:02:52","guid":{"rendered":"https:\/\/onedesk.com\/comment-utiliser-les-macros\/"},"modified":"2021-03-17T15:39:59","modified_gmt":"2021-03-17T15:39:59","slug":"comment-utiliser-les-macros","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/comment-utiliser-les-macros\/","title":{"rendered":"Comment utiliser les macros"},"content":{"rendered":"<p>Les macros vous permettent d&#8217;effectuer des actions en masse sur des \u00e9l\u00e9ments dans OneDesk. Cela vous aide \u00e0 r\u00e9duire le temps que vous passez sur des t\u00e2ches r\u00e9p\u00e9titives telles que la mise \u00e0 jour de plusieurs \u00e9l\u00e9ments un par un.<\/p>\n<h2>Comment cr\u00e9er et enregistrer une macro<\/h2>\n<p>Vous pouvez cr\u00e9er une macro dans l&#8217;application des tickets, des t\u00e2ches, des fonctionnalit\u00e9s et des \u00e9l\u00e9ments. Pour cr\u00e9er une macro, proc\u00e9dez comme suit:<\/p>\n<p><strong>\u00c9tape 1:<\/strong> Cliquez sur l&#8217;application dans laquelle vous souhaitez cr\u00e9er la macro.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-60155 size-full\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/01-1.png\" alt=\"Select Tasks Application\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/01-1.png 200w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/01-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/01-1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/01-1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/01-1-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<p><strong>\u00c9tape 2:<\/strong> Assurez-vous que vous n&#8217;avez s\u00e9lectionn\u00e9 que le portefeuille de votre organisation, ou un non-\u00e9l\u00e9ment.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-60156\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/02-1.png\" alt=\"Select Portfolio\" width=\"389\" height=\"122\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/02-1.png 462w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/02-1-300x94.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/02-1-255x80.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/02-1-127x40.png 127w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/02-1-360x113.png 360w\" sizes=\"(max-width: 389px) 100vw, 389px\" \/><\/p>\n<p><strong>\u00c9tape 3:<\/strong> Cliquez sur<strong> Outils<\/strong> dans la barre de navigation sup\u00e9rieure et, \u00e0 c\u00f4t\u00e9 de Macros.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-60157 size-full\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1.png\" alt=\"Select Tools\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1.png 200w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<p><strong>\u00c9tape 4:<\/strong> Cliquez sur<strong> Nouvelle macro<\/strong> .<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-60158\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/04-1.png\" alt=\"Select New Macro\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/04-1.png 224w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/04-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/04-1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/04-1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/04-1-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<p><strong>\u00c9tape 5:<\/strong> S\u00e9lectionnez les modifications que vous souhaitez apporter \u00e0 vos \u00e9l\u00e9ments.<\/p>\n<p><strong>\u00c9tape 6:<\/strong> Cliquez sur<strong> Enregistrer cette macro<\/strong> .<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-60159 size-full\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/05-1.png\" alt=\"Select Save This Macro\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/05-1.png 200w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/05-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/05-1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/05-1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/05-1-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<h2>Comment appliquer une macro<\/h2>\n<p>Vous pouvez appliquer les macros que vous avez enregistr\u00e9es aux \u00e9l\u00e9ments de modification group\u00e9e en proc\u00e9dant comme suit:<\/p>\n<p><strong>\u00c9tape 1:<\/strong> S\u00e9lectionnez les \u00e9l\u00e9ments que vous souhaitez modifier.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-60160\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/06-1.png\" alt=\"Select Items\" width=\"465\" height=\"170\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/06-1.png 547w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/06-1-300x110.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/06-1-255x93.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/06-1-219x80.png 219w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/06-1-109x40.png 109w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/06-1-480x176.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/06-1-500x183.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/06-1-360x132.png 360w\" sizes=\"(max-width: 465px) 100vw, 465px\" \/><\/p>\n<p><strong>\u00c9tape 2:<\/strong> Cliquez sur<strong> Outils<\/strong> dans la barre de navigation sup\u00e9rieure.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-60157 size-full\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1.png\" alt=\"Select Tools\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1.png 200w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<p><strong>\u00c9tape 3:<\/strong> Sous Macros enregistr\u00e9es, cliquez sur la macro que vous souhaitez appliquer \u00e0 ces \u00e9l\u00e9ments.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-60161\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/07-1.png\" alt=\"Select a Macro\" width=\"310\" height=\"178\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/07-1.png 348w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/07-1-300x172.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/07-1-255x147.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/07-1-139x80.png 139w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/07-1-70x40.png 70w\" sizes=\"(max-width: 310px) 100vw, 310px\" \/><\/p>\n<p><strong>\u00c9tape 3:<\/strong> Cliquez sur<strong> Appliquer cette macro<\/strong> en bas au centre.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-60162\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/08-1.png\" alt=\"Apply this Macro\" width=\"250\" height=\"162\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/08-1.png 309w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/08-1-300x194.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/08-1-255x165.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/08-1-124x80.png 124w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/08-1-62x40.png 62w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/><\/p>\n<p><strong>\u00c9tape 4:<\/strong> Une fois que vous voyez le message \u00abmise \u00e0 jour termin\u00e9e\u00bb. vous pouvez fermer par la fen\u00eatre. Vos articles ont \u00e9t\u00e9 modifi\u00e9s.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-60163\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/09-1.png\" alt=\"Results Message\" width=\"436\" height=\"190\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/09-1.png 569w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/09-1-300x131.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/09-1-255x111.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/09-1-184x80.png 184w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/09-1-92x40.png 92w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/09-1-480x209.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/09-1-500x218.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/09-1-360x157.png 360w\" sizes=\"(max-width: 436px) 100vw, 436px\" \/><\/p>\n<h2>Comment modifier ou supprimer une macro<\/h2>\n<p>Pour modifier une macro existante, proc\u00e9dez comme suit:<\/p>\n<p><strong>\u00c9tape 1:<\/strong> Cliquez sur<strong> Outils<\/strong> dans la barre de navigation sup\u00e9rieure.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-60157 size-full\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1.png\" alt=\"Select Tools\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1.png 200w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<p><strong>\u00c9tape 2:<\/strong> Sous Macros enregistr\u00e9es, survolez la macro que vous souhaitez modifier ou supprimer.<\/p>\n<p><strong>\u00c9tape 3:<\/strong> Pour \u00e9diter la macro, cliquez sur l&#8217;ic\u00f4ne d&#8217;\u00e9dition. Pour supprimer la macro, cliquez sur l&#8217;ic\u00f4ne de suppression.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-60164 size-full\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/10-1.png\" alt=\"Edit this macro\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/10-1.png 200w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/10-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/10-1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/10-1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/10-1-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/>       <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-60165 size-full\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/11.png\" alt=\"Delete this macro\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/11.png 200w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/11-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/11-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/11-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/11-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<p><strong>\u00c9tape 4:<\/strong> Si vous modifiez, cliquez sur<strong> Enregistrer cette macro<\/strong> lorsque vous avez termin\u00e9 les modifications.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-60159 size-full\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/05-1.png\" alt=\"Save This Macro\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/05-1.png 200w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/05-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/05-1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/05-1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/05-1-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<h2>Macros utiles<\/h2>\n<h4><strong>1. Attribuez-moi et d\u00e9finissez-le sur &#8220;En cours&#8221;<\/strong><\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-60147 size-full\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s1.png\" alt=\"Assign to me and set to \"In Progress\"\" width=\"424\" height=\"257\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s1.png 424w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s1-300x182.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s1-255x155.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s1-132x80.png 132w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s1-66x40.png 66w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s1-360x218.png 360w\" sizes=\"(max-width: 424px) 100vw, 424px\" \/><\/p>\n<h4>2. Attribuer \u00e0 mon \u00e9quipe et publier un message<\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-60148\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s2.png\" alt=\"Assign to my team and post a message\" width=\"427\" height=\"326\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s2.png 462w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s2-300x229.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s2-393x300.png 393w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s2-255x195.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s2-105x80.png 105w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s2-52x40.png 52w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s2-360x275.png 360w\" sizes=\"(max-width: 427px) 100vw, 427px\" \/><\/p>\n<h4>3. Promouvoir en t\u00e2che et publier un message<\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-60149\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s3.png\" alt=\"Promote to Task and post a message\" width=\"429\" height=\"260\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s3.png 442w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s3-300x182.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s3-255x155.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s3-132x80.png 132w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s3-66x40.png 66w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s3-360x218.png 360w\" sizes=\"(max-width: 429px) 100vw, 429px\" \/><\/p>\n<h4>4. Fermez plusieurs tickets et informez le demandeur du changement<\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-60150\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s4.png\" alt=\"Close several tickets and notify the requester about change\" width=\"777\" height=\"244\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s4.png 841w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s4-300x94.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s4-768x241.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s4-255x80.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s4-127x40.png 127w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s4-480x151.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s4-500x157.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s4-750x235.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s4-360x113.png 360w\" sizes=\"(max-width: 777px) 100vw, 777px\" \/><\/p>\n<h4>5. Modifier la priorit\u00e9 du ticket et attribuer \u00e0 un individu<\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-60151 size-full\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s5.png\" alt=\"Change ticket priority and assign to an individual\" width=\"420\" height=\"256\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s5.png 420w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s5-300x183.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s5-255x155.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s5-131x80.png 131w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s5-66x40.png 66w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s5-360x219.png 360w\" sizes=\"(max-width: 420px) 100vw, 420px\" \/><\/p>\n<h4>6. Changer plusieurs tickets en t\u00e2ches et passer \u00e0 un autre projet<\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-60152 size-full\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s6.png\" alt=\"Change several tickets to tasks and move to a different project\" width=\"436\" height=\"198\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s6.png 436w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s6-300x136.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s6-255x116.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s6-176x80.png 176w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s6-88x40.png 88w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/s6-360x163.png 360w\" sizes=\"(max-width: 436px) 100vw, 436px\" \/><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Les macros vous permettent d&#8217;effectuer des actions en masse sur des \u00e9l\u00e9ments dans OneDesk. Cela vous aide \u00e0 r\u00e9duire le temps que vous passez sur des t\u00e2ches r\u00e9p\u00e9titives telles que la mise \u00e0 jour de plusieurs \u00e9l\u00e9ments un par un. Comment cr\u00e9er et enregistrer une macro Vous pouvez cr\u00e9er une macro dans l&#8217;application des tickets, [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9425],"tags":[],"class_list":["post-70022","post","type-post","status-publish","format-standard","hentry","category-1-comment-utiliser-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Comment utiliser les macros | OneDesk HelpDesk &amp; Logiciel de gestion de projet<\/title>\n<meta name=\"description\" content=\"OneDesk est un logiciel de helpdesk et de gestion de projet. Apprenez tout sur les macros dans OneDesk, y compris ce qu&#039;elles sont et comment les utiliser.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/fr\/comment-utiliser-les-macros\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment utiliser les macros | OneDesk HelpDesk &amp; Logiciel de gestion de projet\" \/>\n<meta property=\"og:description\" content=\"OneDesk est un logiciel de helpdesk et de gestion de projet. Apprenez tout sur les macros dans OneDesk, y compris ce qu&#039;elles sont et comment les utiliser.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/fr\/comment-utiliser-les-macros\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:published_time\" content=\"2021-03-15T15:02:52+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-03-17T15:39:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/01-1.png\" \/>\n<meta name=\"author\" content=\"Sabrin Yusef\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sabrin Yusef\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Comment utiliser les macros | OneDesk HelpDesk & Logiciel de gestion de projet","description":"OneDesk est un logiciel de helpdesk et de gestion de projet. 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