{"id":70507,"date":"2021-03-16T18:43:32","date_gmt":"2021-03-16T18:43:32","guid":{"rendered":"https:\/\/onedesk.com\/utiliser-les-applications-orientees-clients-pour-mieux-servir-vos-clients\/"},"modified":"2021-03-16T18:43:43","modified_gmt":"2021-03-16T18:43:43","slug":"utiliser-les-applications-orientees-clients-pour-mieux-servir-vos-clients","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/utiliser-les-applications-orientees-clients-pour-mieux-servir-vos-clients\/","title":{"rendered":"Utiliser les applications destin\u00e9es aux clients de OneDesk pour mieux servir vos clients"},"content":{"rendered":"

La plateforme d’applications client OneDesk<\/h3>\n

Nous avons une grande annonce! Nous venons de publier notre nouvelle plateforme ‘Customer Apps’ qui vous permet de d\u00e9ployer 3 applications aupr\u00e8s de vos clients (jusqu’\u00e0 pr\u00e9sent). Certains d’entre vous connaissent peut-\u00eatre notre Portail Clients<\/a> et notre formulaires Web<\/a> , mais si ce n’est pas le cas, veuillez consulter mes pr\u00e9c\u00e9dents articles sur ces applications destin\u00e9es aux clients. La troisi\u00e8me application est compl\u00e8tement nouvelle: Live Chat. J’ai \u00e9crit un article sur cette application en d\u00e9tail, alors lisez-le \u00e0 ce sujet ici<\/a> .<\/p>\n

Les applications client fonctionnent comme suit:<\/strong><\/p>\n

Sous Administration, vous trouverez une page intitul\u00e9e \u00abApplications client\u00bb. Sur cette page, vous trouverez quelques commutateurs pour activer ou d\u00e9sactiver les diff\u00e9rentes applications client.<\/p>\n

\"\"<\/p>\n

L’activation de ces applications les rend disponibles pour vos clients. Si vous ne voyez pas les trois l\u00e0-bas, assurez-vous d’afficher les applications masqu\u00e9es. Lorsque vous d\u00e9sactivez un commutateur, vous supprimez un onglet du widget des applications client.<\/p>\n

Vous pouvez pr\u00e9visualiser les applications que vous pouvez mettre sur votre site Web en cliquant sur le lien d’aper\u00e7u (en haut). Cela ouvrira un nouvel onglet de navigateur qui vous montrera une page Web vierge avec vos applications client int\u00e9gr\u00e9es. Notez que vous devrez peut-\u00eatre actualiser cette page si vous avez r\u00e9cemment apport\u00e9 des modifications et que vous serez connect\u00e9 aux applications client comme vous-m\u00eame.<\/p>\n

Voici \u00e0 quoi ressemblent les applications:<\/strong><\/p>\n

\"\"<\/p>\n

Sur la page d’administration des applications client, vous pouvez \u00e9galement modifier les couleurs des applications client, personnaliser la langue et g\u00e9n\u00e9rer l’extrait pour le mettre sur votre site Web.<\/p>\n

Alors parlez-moi d\u00e9j\u00e0 des applications!<\/h3>\n

Ok, donc dans l’ordre inverse …<\/p>\n

Soumettre de nouveaux \/ formulaires Web<\/strong>
\nCet onglet montre \u00e0 l’utilisateur une liste de boutons dans lesquels il peut soumettre tout formulaire que vous avez publi\u00e9. Par d\u00e9faut, c’est “ticket” mais vous pouvez avoir un formulaire pour chaque type d’\u00e9l\u00e9ment que vous configurez (jusqu’\u00e0 20).<\/p>\n

Saviez-vous qu’une fois que le client cr\u00e9e un nouvel \u00e9l\u00e9ment (qui peut inclure des propri\u00e9t\u00e9s personnalis\u00e9es), vous pouvez l’acheminer automatiquement \u00e0 l’aide d’automatisations de flux de travail pour l’attribuer, le placer dans un projet, y r\u00e9pondre, etc. Cela signifie que vous pouvez avoir un formulaire pour un type de ticket, qui demande des informations sp\u00e9cifiques et est achemin\u00e9 vers un projet et une \u00e9quipe sp\u00e9cifiques. Un type de ticket diff\u00e9rent peut demander des informations diff\u00e9rentes et \u00eatre achemin\u00e9 diff\u00e9remment.<\/em><\/p>\n

Portail Clients<\/strong>
\nIl s’agit de votre m\u00eame ancien portail client (avec quelques nouvelles fonctionnalit\u00e9s), mais il peut d\u00e9sormais \u00eatre int\u00e9gr\u00e9 en option dans le widget destin\u00e9 aux clients. Cela facilite l’int\u00e9gration sur votre site Web et fournit une interface unifi\u00e9e permettant \u00e0 vos clients d’interagir avec vous.<\/p>\n

Les nouvelles fonctionnalit\u00e9s incluent:
\n– images int\u00e9gr\u00e9es dans les commentaires
\n– ajouter des pi\u00e8ces jointes aux commentaires
\n– d\u00e9tection am\u00e9lior\u00e9e des liens hypertexte
\n– messagerie en temps r\u00e9el dans les conversations du portail client.
\n– maximiser \/ minimiser le widget du portail<\/p>\n

Messenger (b\u00eata)<\/strong>
\nLe messager apporte le chat en temps r\u00e9el \u00e0 OneDesk. Ce n’est pas seulement une application de chat agraf\u00e9e sur le c\u00f4t\u00e9, mais elle est profond\u00e9ment int\u00e9gr\u00e9e \u00e0 OneDesk. Les clients utilisent la messagerie dans le widget et votre \u00e9quipe utilise l’application de messagerie int\u00e9gr\u00e9e \u00e0 l’application principale (voir un autre article de blog pour plus de d\u00e9tails \u00e0 ce sujet). Alors, qu’est-ce que cette int\u00e9gration \u00e9troite apporte?
\n– Les chats clients apparaissent en temps r\u00e9el sur les tickets, pas besoin d’actualiser ou de recharger la page.
\n– Les indicateurs de saisie en direct vous permettent, \u00e0 vous et \u00e0 votre client, de savoir quand quelqu’un r\u00e9pond.
\n– Les conversations peuvent \u00eatre converties en tickets en un clic
\n– Les visiteurs anonymes peuvent discuter avec vous, puis vous pouvez cr\u00e9er un client \u00e0 partir d’eux.
\n– Les notifications sont envoy\u00e9es par e-mail pour les chats non vus dans la minute. Donc, si vos clients ne restent pas dans les parages, ils recevront toujours votre r\u00e9ponse.
\n– Tellement plus!<\/p>\n

Ces applications ne sont pas autonomes. L’aspect temps r\u00e9el du messager se trouve dans le portail client et sur le ticket dans l’application principale. Lorsque vous ajoutez un message sur un \u00e9l\u00e9ment du portail, il est \u00e9galement disponible dans la messagerie. Lorsque vous soumettez un nouveau ticket, il appara\u00eet sur le portail et lorsque vous r\u00e9pondez (automatiquement), la nouvelle conversation appara\u00eet dans la messagerie. Tout est connect\u00e9.<\/p>\n","protected":false},"excerpt":{"rendered":"

La plateforme d’applications client OneDesk Nous avons une grande annonce! Nous venons de publier notre nouvelle plateforme ‘Customer Apps’ qui vous permet de d\u00e9ployer 3 applications aupr\u00e8s de vos clients (jusqu’\u00e0 pr\u00e9sent). Certains d’entre vous connaissent peut-\u00eatre notre Portail Clients et notre formulaires Web , mais si ce n’est pas le cas, veuillez consulter mes […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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