{"id":70621,"date":"2021-03-16T18:48:17","date_gmt":"2021-03-16T18:48:17","guid":{"rendered":"https:\/\/onedesk.com\/mettre-les-applications-client-onedesk-sur-votre-site\/"},"modified":"2021-03-16T18:48:17","modified_gmt":"2021-03-16T18:48:17","slug":"mettre-les-applications-client-onedesk-sur-votre-site","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/mettre-les-applications-client-onedesk-sur-votre-site\/","title":{"rendered":"Mettre les applications client OneDesk sur votre site Web"},"content":{"rendered":"<p>OneDesk comprend trois applications en temps r\u00e9el destin\u00e9es aux clients que vous pouvez utiliser pour interagir avec vos clients, leur fournir une interface d&#8217;acc\u00e8s \u00e0 leurs tickets et en discuter avec vous. Les applications client agissent \u00e9galement comme une base de connaissances dans laquelle vous pouvez publier des articles que vous souhaitez partager avec vos clients. Vous pouvez ajuster les applications disponibles pour vos clients dans votre administration OneDesk sans avoir \u00e0 effectuer de modifications sur votre site Web. Quelle que soit la fa\u00e7on dont vous souhaitez l&#8217;utiliser, vous devez le mettre sur votre site Web pour que vos clients le trouvent. Il existe diff\u00e9rentes mani\u00e8res de proc\u00e9der, que je vais aborder du plus simple au plus difficile.<\/p>\n<p><strong>1. Mettez le<a href=\"https:\/\/onedesk.com\/install-the-onedesk-customer-widget-on-your-wordpress-website\/\"> widget<\/a> sur votre site Web.<\/strong><br \/>\nLe widget place une ic\u00f4ne dans le coin inf\u00e9rieur de votre site Web. Lorsqu&#8217;un visiteur clique dessus, il ouvre le panneau et affiche les trois applications client.<br \/>\n<img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-medium wp-image-59321\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/widget-222x300.png\" alt=\"\" width=\"222\" height=\"300\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/widget-222x300.png 222w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/widget-255x344.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/widget-59x80.png 59w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/widget-30x40.png 30w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/widget.png 328w\" sizes=\"(max-width: 222px) 100vw, 222px\" \/><br \/>\nAfin d&#8217;int\u00e9grer le widget des applications client OneDesk \u00e0 votre site Web, vous devez ajouter un petit extrait de code JavaScript \u00e0 toutes les pages de votre site Web sur lesquelles vous souhaitez que le widget soit disponible. Si vos pages sont g\u00e9n\u00e9r\u00e9es dynamiquement, vous pouvez ajouter l&#8217;extrait de code JavaScript au pied de page de votre page. Vous pouvez trouver votre extrait dans le panneau d&#8217;administration de votre compte OneDesk, sous Administration&gt; Applications client. Cliquez sur le lien &#8220;G\u00e9n\u00e9rer un extrait&#8221;.<br \/>\n<img decoding=\"async\" width=\"300\" height=\"199\" class=\"alignnone size-medium wp-image-59322\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/snippet-300x199.png\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/snippet-300x199.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/snippet-453x300.png 453w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/snippet-255x169.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/snippet-121x80.png 121w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/snippet-60x40.png 60w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/snippet-480x318.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/snippet-500x331.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/snippet-750x497.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/snippet-360x238.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/snippet.png 755w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>Vous pouvez ajuster l&#8217;apparence du widget avec les \u00e9l\u00e9ments suivants:<br \/>\n&#8211; close-color = &#8220;# 25aed8&#8221;: couleur du bouton de fermeture<br \/>\n&#8211; open-color = &#8220;# 25aed8&#8221;: couleur du bouton ouvert<br \/>\nPour des param\u00e8tres d&#8217;affichage suppl\u00e9mentaires, vous pouvez le trouver<a href=\"https:\/\/onedesk.com\/docs\/OneDesk_Customer_Apps_Configuration.pdf\"> ici<\/a> .<\/p>\n<p><strong>2. Placez le portail dans une iframe.<\/strong><br \/>\nUn iframe vous permet d&#8217;int\u00e9grer une page Web dans une autre.<br \/>\nMettez une balise iframe sur votre page Web et pour la source (src), utilisez le lien vers votre portail client OneDesk. Vous pouvez trouver ce lien sous \u00abAdministration&gt; Portail client \u00bbet il y a un lien pr\u00e8s du titre de la page. Suivez ce lien et copiez l&#8217;URL de destination.<br \/>\n<img decoding=\"async\" width=\"296\" height=\"63\" class=\"alignnone size-full wp-image-59219\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/CP-link.png\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/CP-link.png 296w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/CP-link-255x54.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/CP-link-188x40.png 188w\" sizes=\"(max-width: 296px) 100vw, 296px\" \/><\/p>\n<p>Lorsque vous utilisez une iframe, n&#8217;oubliez pas de d\u00e9finir la largeur et la hauteur de la taille du cadre.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>OneDesk comprend trois applications en temps r\u00e9el destin\u00e9es aux clients que vous pouvez utiliser pour interagir avec vos clients, leur fournir une interface d&#8217;acc\u00e8s \u00e0 leurs tickets et en discuter avec vous. Les applications client agissent \u00e9galement comme une base de connaissances dans laquelle vous pouvez publier des articles que vous souhaitez partager avec vos [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9425],"tags":[],"class_list":["post-70621","post","type-post","status-publish","format-standard","hentry","category-1-comment-utiliser-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.3) - 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