{"id":70683,"date":"2021-03-16T18:48:31","date_gmt":"2021-03-16T18:48:31","guid":{"rendered":"https:\/\/onedesk.com\/comment-activer-et-utiliser-la-base-de-connaissances-onedesk\/"},"modified":"2021-03-16T18:48:46","modified_gmt":"2021-03-16T18:48:46","slug":"comment-activer-et-utiliser-la-base-de-connaissances-onedesk","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/comment-activer-et-utiliser-la-base-de-connaissances-onedesk\/","title":{"rendered":"Comment activer et utiliser la base de connaissances OneDesk"},"content":{"rendered":"

Nous venons de publier notre nouvelle fonctionnalit\u00e9 de base de connaissances dans OneDesk pour vous permettre de fournir \u00e0 vos clients un espace pour rechercher et trouver des r\u00e9ponses \u00e0 leurs questions. Il y a de nombreuses fonctionnalit\u00e9s dans la base de connaissances (et d’autres \u00e0 venir) que je couvre plus en d\u00e9tail dans un autre post<\/a> . Si vous vous inscrivez \u00e0 OneDesk aujourd’hui, vous aurez d\u00e9j\u00e0 activ\u00e9 la base de connaissances afin que vous puissiez acc\u00e9der directement \u00e0 cet article pour en savoir plus.<\/p>\n

Cependant, si vous \u00eates un utilisateur actuel, il sera d\u00e9sactiv\u00e9 par d\u00e9faut, le but de cet article est donc de vous faire savoir comment vous pouvez l’activer et commencer \u00e0 l’utiliser.<\/p>\n

OneDesk vous permet de cr\u00e9er un \u00e9l\u00e9ment de travail (que nous appellerons un \u00abarticle de la base de connaissances\u00bb) et de le publier sur \u00abl’application client\u00bb de la base de connaissances pour que vos clients puissent le voir. Pour activer cette fonctionnalit\u00e9, vous devrez effectuer les op\u00e9rations suivantes:<\/p>\n

1) Activez le type de ticket “Article de la base de connaissances”<\/h3>\n

Cela se trouve sous Admin> Des billets> Types de billets<\/p>\n

<\/p>\n

– Vous devrez peut-\u00eatre “ Afficher les types cach\u00e9s ” si vous ne pouvez pas le voir
\n– Vous avez peut-\u00eatre renomm\u00e9 vos types de billets dans le pass\u00e9, auquel cas vous pouvez activer un type inutilis\u00e9 et le renommer.
\n– Vous pouvez \u00e9galement ajuster les statuts d’un article ici.<\/p>\n

2) Activez l’application client de la base de connaissances<\/h3>\n

Cela peut \u00eatre trouv\u00e9 sous Admin> Applications client> Liste des applications client<\/p>\n

\"enable<\/p>\n

– Vous devrez peut-\u00eatre “ Afficher les applications cach\u00e9es ” si vous ne pouvez pas le voir
\n– Une nouvelle page appara\u00eetra dans votre liste d’applications client sur la gauche du panneau d’administration.<\/p>\n

3) Liez le type d’\u00e9l\u00e9ment d’article \u00e0 l’application client de la base de connaissances<\/h3>\n

Cela se fait sous Admin> Base de connaissances> Quels articles le client peut-il voir sur cette application client?<\/p>\n

\"item<\/p>\n

– S\u00e9lectionner: le client est autoris\u00e9 \u00e0 voir … “Types d’articles publi\u00e9s sp\u00e9cifiques”
\n– Ajoutez le type \u00abarticle de la base de connaissances\u00bb.<\/p>\n

4) Cr\u00e9ez des articles<\/h3>\n

Votre base de connaissances est maintenant active et n’a besoin que de quelques articles! Vous pouvez les cr\u00e9er en cliquant sur le bouton Ajouter dans la barre bleue sup\u00e9rieure et en cr\u00e9ant un article de la base de connaissances (assurez-vous qu’ils sont publi\u00e9s). Puisque vous avez cr\u00e9\u00e9 l’article de la base de connaissances en tant que type de ticket, ils sont g\u00e9r\u00e9s dans l’application de tickets. Cr\u00e9ez les vues et les filtres dont vous avez besoin pour les g\u00e9rer.<\/p>\n

Lorsque vous visitez votre base de connaissances, vous y verrez votre nouvel article. Par d\u00e9faut, votre base de connaissances est ajout\u00e9e en tant que nouvel onglet dans le widget de votre site Web. Si vous souhaitez cr\u00e9er un lien vers celui-ci directement sur votre site Web, vous pouvez trouver le lien sous
\nAdministrateur> Base de connaissances> Aper\u00e7u (lien).<\/p>\n

\"preview<\/p>\n

Pour en savoir plus sur l’utilisation de la base de connaissances et sur ce qui peut y \u00eatre configur\u00e9, veuillez en savoir plus dans cet article.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Nous venons de publier notre nouvelle fonctionnalit\u00e9 de base de connaissances dans OneDesk pour vous permettre de fournir \u00e0 vos clients un espace pour rechercher et trouver des r\u00e9ponses \u00e0 leurs questions. Il y a de nombreuses fonctionnalit\u00e9s dans la base de connaissances (et d’autres \u00e0 venir) que je couvre plus en d\u00e9tail dans un […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9425],"tags":[],"class_list":["post-70683","post","type-post","status-publish","format-standard","hentry","category-1-comment-utiliser-onedesk"],"yoast_head":"\nComment activer et utiliser l'application de la base de connaissances | Comment utiliser OneDesk<\/title>\n<meta name=\"description\" content=\"Cet article vous explique comment activer le portail de la base de connaissances OneDesk et comment cr\u00e9er des articles de la base de connaissances.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/fr\/comment-activer-et-utiliser-la-base-de-connaissances-onedesk\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment activer et utiliser l'application de la base de connaissances | Comment utiliser OneDesk\" \/>\n<meta property=\"og:description\" content=\"Cet article vous explique comment activer le portail de la base de connaissances OneDesk et comment cr\u00e9er des articles de la base de connaissances.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/fr\/comment-activer-et-utiliser-la-base-de-connaissances-onedesk\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:published_time\" content=\"2021-03-16T18:48:31+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-03-16T18:48:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/types-of-tickets.png\" \/>\n<meta name=\"author\" content=\"Derek\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Derek\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Comment activer et utiliser l'application de la base de connaissances | Comment utiliser OneDesk","description":"Cet article vous explique comment activer le portail de la base de connaissances OneDesk et comment cr\u00e9er des articles de la base de connaissances.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/fr\/comment-activer-et-utiliser-la-base-de-connaissances-onedesk\/","og_locale":"fr_FR","og_type":"article","og_title":"Comment activer et utiliser l'application de la base de connaissances | Comment utiliser OneDesk","og_description":"Cet article vous explique comment activer le portail de la base de connaissances OneDesk et comment cr\u00e9er des articles de la base de connaissances.","og_url":"https:\/\/onedesk.com\/fr\/comment-activer-et-utiliser-la-base-de-connaissances-onedesk\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_published_time":"2021-03-16T18:48:31+00:00","article_modified_time":"2021-03-16T18:48:46+00:00","og_image":[{"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/types-of-tickets.png","type":"","width":"","height":""}],"author":"Derek","twitter_card":"summary_large_image","twitter_creator":"@OneDeskApp","twitter_site":"@OneDeskApp","twitter_misc":{"Written by":"Derek","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["Article","BlogPosting"],"@id":"https:\/\/onedesk.com\/fr\/comment-activer-et-utiliser-la-base-de-connaissances-onedesk\/#article","isPartOf":{"@id":"https:\/\/onedesk.com\/fr\/comment-activer-et-utiliser-la-base-de-connaissances-onedesk\/"},"author":{"name":"Derek","@id":"https:\/\/onedesk.com\/fr\/#\/schema\/person\/4ea54d8d4a08f2c6083807f2e0fe0a64"},"headline":"Comment activer et utiliser la base de connaissances OneDesk","datePublished":"2021-03-16T18:48:31+00:00","dateModified":"2021-03-16T18:48:46+00:00","mainEntityOfPage":{"@id":"https:\/\/onedesk.com\/fr\/comment-activer-et-utiliser-la-base-de-connaissances-onedesk\/"},"wordCount":563,"commentCount":0,"publisher":{"@id":"https:\/\/onedesk.com\/fr\/#organization"},"image":{"@id":"https:\/\/onedesk.com\/fr\/comment-activer-et-utiliser-la-base-de-connaissances-onedesk\/#primaryimage"},"thumbnailUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/types-of-tickets.png","articleSection":["1. Comment utiliser OneDesk"],"inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/onedesk.com\/fr\/comment-activer-et-utiliser-la-base-de-connaissances-onedesk\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/onedesk.com\/fr\/comment-activer-et-utiliser-la-base-de-connaissances-onedesk\/","url":"https:\/\/onedesk.com\/fr\/comment-activer-et-utiliser-la-base-de-connaissances-onedesk\/","name":"Comment activer et utiliser l'application de la base de connaissances | Comment utiliser OneDesk","isPartOf":{"@id":"https:\/\/onedesk.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/onedesk.com\/fr\/comment-activer-et-utiliser-la-base-de-connaissances-onedesk\/#primaryimage"},"image":{"@id":"https:\/\/onedesk.com\/fr\/comment-activer-et-utiliser-la-base-de-connaissances-onedesk\/#primaryimage"},"thumbnailUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/types-of-tickets.png","datePublished":"2021-03-16T18:48:31+00:00","dateModified":"2021-03-16T18:48:46+00:00","description":"Cet article vous explique comment activer le portail de la base de connaissances OneDesk et comment cr\u00e9er des articles de la base de connaissances.","inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/fr\/comment-activer-et-utiliser-la-base-de-connaissances-onedesk\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/onedesk.com\/fr\/comment-activer-et-utiliser-la-base-de-connaissances-onedesk\/#primaryimage","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/types-of-tickets.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/types-of-tickets.png"},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/fr\/#website","url":"https:\/\/onedesk.com\/fr\/","name":"OneDesk","description":"Logiciel de gestion de projet et d'assistance","publisher":{"@id":"https:\/\/onedesk.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/fr\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/onedesk.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"]},{"@type":"Person","@id":"https:\/\/onedesk.com\/fr\/#\/schema\/person\/4ea54d8d4a08f2c6083807f2e0fe0a64","name":"Derek","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/457ebef17878f2246da5e4df1ab1420e949ee125154dfb140a3f3ce911b0ef71?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/457ebef17878f2246da5e4df1ab1420e949ee125154dfb140a3f3ce911b0ef71?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/457ebef17878f2246da5e4df1ab1420e949ee125154dfb140a3f3ce911b0ef71?s=96&d=mm&r=g","caption":"Derek"},"sameAs":["server.admin@onedesk.com"],"url":"https:\/\/onedesk.com\/fr\/author\/derekonedesk-com\/"}]}},"jetpack_featured_media_url":"","tpgb_featured_images":null,"tpgb_post_meta_info":{"get_date":"March 16, 2021","get_modified_date":"March 16, 2021","category_list":{"category":[{"term_id":9425,"name":"1. Comment utiliser OneDesk","slug":"1-comment-utiliser-onedesk","term_group":0,"term_taxonomy_id":9425,"taxonomy":"category","description":"Comment utiliser OneDesk: articles de blog, guides et proc\u00e9dures pour en savoir plus sur les fonctionnalit\u00e9s sp\u00e9cifiques de OneDesk.","parent":0,"count":112,"filter":"raw","term_order":"0"}],"post_tag":false,"post_format":false},"author_name":"Derek","author_url":"https:\/\/onedesk.com\/fr\/author\/derekonedesk-com\/","author_email":"derek@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["administrator"],"author_firstname":"Derek","author_lastname":"","user_login":"derek@onedesk.com","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/457ebef17878f2246da5e4df1ab1420e949ee125154dfb140a3f3ce911b0ef71?s=200&d=mm&r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/457ebef17878f2246da5e4df1ab1420e949ee125154dfb140a3f3ce911b0ef71?s=400&d=mm&r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/457ebef17878f2246da5e4df1ab1420e949ee125154dfb140a3f3ce911b0ef71?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":{"category":"<a href=\"https:\/\/onedesk.com\/fr\/category\/1-comment-utiliser-onedesk\/\" alt=\"1. Comment utiliser OneDesk\" class=\"category-1-comment-utiliser-onedesk\">1. Comment utiliser OneDesk<\/a> "},"jetpack_shortlink":"https:\/\/wp.me\/pfpPaI-io3","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/posts\/70683","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/comments?post=70683"}],"version-history":[{"count":1,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/posts\/70683\/revisions"}],"predecessor-version":[{"id":70749,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/posts\/70683\/revisions\/70749"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/media?parent=70683"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/categories?post=70683"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/tags?post=70683"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}