{"id":70750,"date":"2021-03-16T18:48:46","date_gmt":"2021-03-16T18:48:46","guid":{"rendered":"https:\/\/onedesk.com\/comment-utiliser-la-base-de-connaissances-onedesk\/"},"modified":"2021-03-16T18:48:56","modified_gmt":"2021-03-16T18:48:56","slug":"comment-utiliser-la-base-de-connaissances-onedesk","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/comment-utiliser-la-base-de-connaissances-onedesk\/","title":{"rendered":"Comment utiliser l’application de la base de connaissances OneDesk"},"content":{"rendered":"

Mise \u00e0 jour d’octobre 2020: nous avons une nouvelle application de base de connaissances, donc veuillez suivre les nouvelles instructions ici.<\/a><\/p>\n

L’application OneDesk Knowledge Base est une “ application client ” que vous pouvez ajouter \u00e0 votre widget de site Web ou placer directement sur votre site Web, afin de fournir un endroit o\u00f9 vos clients peuvent trouver des r\u00e9ponses \u00e0 leurs questions. Cela fonctionne en vous permettant de cr\u00e9er des \u00e9l\u00e9ments (que nous appellerons \u00abarticles de la base de connaissances\u00bb) et de les publier sur cette application.<\/p>\n

La configuration la plus courante pour les applications client est la suivante:
\n– Le Portail Clients<\/i> fournit un endroit pour que les clients se connectent et voient leurs propres tickets (ou t\u00e2ches).
\n– Le Base de connaissances<\/i> fournit un endroit pour publier des informations g\u00e9n\u00e9rales et des articles d’aide, et la connexion n’est g\u00e9n\u00e9ralement pas requise
\n– OneDesk propose \u00e9galement le Messager<\/i> et Formulaires Web<\/i> applications qui permettent aux clients de discuter avec vous et de soumettre des tickets.<\/p>\n

Cet article d\u00e9crit les fonctionnalit\u00e9s de la base de connaissances et les options que vous pouvez configurer.<\/p>\n

 <\/p>\n

O\u00f9 trouver les options d’administration de la base de connaissances<\/h3>\n

Vous pouvez trouver les options d’administration de la base de connaissances sous:
\nAdministration> Base de connaissances<\/p>\n

\"base<\/p>\n

Remarque: si vous ne voyez pas l’application de la base de connaissances ici, veuillez lire cet article<\/a> sur la fa\u00e7on de l’activer pour votre compte.<\/p>\n

 <\/p>\n

Comment voir la base de connaissances de la mani\u00e8re dont mes clients la voient<\/h3>\n

La base de connaissances \u00abapplication client\u00bb est incluse dans le widget que vous mettez sur votre site Web. Lorsqu’il est activ\u00e9, il ajoute un onglet \u00e0 votre widget. Vous pouvez pr\u00e9visualiser l’apparence de vos applications client en cliquant sur le lien “Aper\u00e7u des applications client” situ\u00e9 sous votre nom d’utilisateur dans la barre bleue sup\u00e9rieure.<\/p>\n

\"preview<\/p>\n

Si vous souhaitez cr\u00e9er un lien vers la base de connaissances directement \u00e0 partir de votre site Web sans utiliser le widget, vous pouvez \u00e9galement le faire. Vous pouvez trouver le lien sous:
\nAdministrateur> Base de connaissances<\/p>\n

 <\/p>\n

Comment cr\u00e9er et publier de nouveaux articles de la base de connaissances<\/h3>\n

La cr\u00e9ation d’articles de la base de connaissances est identique \u00e0 celle des autres types d’\u00e9l\u00e9ments. Vous les cr\u00e9ez en cliquant sur le bouton \u00abajouter\u00bb dans la barre bleue sup\u00e9rieure et en s\u00e9lectionnant \u00abarticle de la base de connaissances\u00bb.<\/p>\n

\"create<\/p>\n

Les articles de la base de connaissances \u00e9tant un type de ticket par d\u00e9faut, ils appara\u00eetront dans la vue de vos tickets. N’h\u00e9sitez pas \u00e0 filtrer les articles de la base de connaissances dans diff\u00e9rentes vues si c’est ainsi que vous pr\u00e9f\u00e9rez travailler.<\/p>\n

Une fonctionnalit\u00e9 tr\u00e8s utile dans OneDesk est la possibilit\u00e9 de convertir un ticket en article. Cela vous fera gagner du temps lorsque vous r\u00e9digerez une r\u00e9ponse d\u00e9taill\u00e9e \u00e0 un ticket, dont d’autres clients pourraient b\u00e9n\u00e9ficier.<\/p>\n

Notez que les articles de la base de connaissances sont publi\u00e9s par d\u00e9faut, mais vous pouvez d\u00e9cocher la case “publier” sur leur page de d\u00e9tails pour les annuler.<\/p>\n

 <\/p>\n

Quelles options de configuration sont disponibles pour l’application de la base de connaissances?<\/h3>\n

Sous “Admin> Base de connaissances “il existe de nombreuses options que vous pouvez utiliser pour modifier le comportement de votre base de connaissances. M\u00eame si nous pensons que les param\u00e8tres par d\u00e9faut seraient bons pour la plupart des entreprises, vous pouvez les modifier si vous avez des exigences diff\u00e9rentes.<\/p>\n

Quels articles le client peut-il voir dans cette application client<\/b>
\n– Vous pouvez \u00abexiger une connexion pour voir les articles\u00bb pour vos clients. Notez que si vous cochez cette case, vous pouvez \u00e9galement d\u00e9cider si les clients peuvent s’inscrire eux-m\u00eames ou si vous devez les inviter (trouv\u00e9 sous: Admin> Applications client).
\n– “Le client est autoris\u00e9 \u00e0 voir … des types d’articles publi\u00e9s sp\u00e9cifiques”. Cette r\u00e8gle modifie la d\u00e9finition de ce que le client voit dans cette application client. Nous vous recommandons vivement de ne pas changer cela car il cessera de se comporter comme une base de connaissances si vous le faites.<\/p>\n

L’option par d\u00e9faut \u00abtypes d’\u00e9l\u00e9ments publi\u00e9s s\u00e9lectionn\u00e9s\u00bb vous permet de d\u00e9finir les types d’\u00e9l\u00e9ments qui apparaissent sur votre application de base de connaissances. Si vous souhaitez plusieurs types d’articles, vous pouvez les ajouter \u00e0 votre application de base de connaissances ici. Notez que vous devrez d’abord activer ces types d’\u00e9l\u00e9ments pour pouvoir les cr\u00e9er.<\/p>\n

Fonctionnalit\u00e9s et propri\u00e9t\u00e9s \u00e0 afficher<\/b>
\nLes articles de la base de connaissances sont comme tout autre type d’\u00e9l\u00e9ment dans OneDesk. Nous avons d\u00e9fini par d\u00e9faut les propri\u00e9t\u00e9s les plus pertinentes pour un article, mais vous souhaiterez peut-\u00eatre modifier ce que votre client peut voir.<\/p>\n

Formulaires Web<\/b>
\nCette section affiche les formulaires Web (le cas \u00e9ch\u00e9ant) qui sont li\u00e9s \u00e0 partir de ce portail. En g\u00e9n\u00e9ral, les clients ne peuvent pas soumettre d’articles de la base de connaissances, vous ne voudrez donc probablement pas lier des formulaires.<\/p>\n

 <\/p>\n

Comment mettre la base de connaissances sur votre site Web<\/h3>\n

Le moyen le plus simple de mettre la base de connaissances sur votre site Web consiste \u00e0 placer le widget OneDesk \u00abApplications client\u00bb sur votre site Web. Les autres options incluent:
\n– Lien direct vers la base de connaissances
\n– L’int\u00e9grer \u00e0 l’aide d’une iframe<\/p>\n

Vous pouvez en savoir plus sur la fa\u00e7on de proc\u00e9der ici<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Mise \u00e0 jour d’octobre 2020: nous avons une nouvelle application de base de connaissances, donc veuillez suivre les nouvelles instructions ici. L’application OneDesk Knowledge Base est une “ application client ” que vous pouvez ajouter \u00e0 votre widget de site Web ou placer directement sur votre site Web, afin de fournir un endroit o\u00f9 vos […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9425],"tags":[],"class_list":["post-70750","post","type-post","status-publish","format-standard","hentry","category-1-comment-utiliser-onedesk"],"yoast_head":"\nComment utiliser l'application de la base de connaissances OneDesk | Comment utiliser OneDesk<\/title>\n<meta name=\"description\" content=\"Une application de base de connaissances est une application destin\u00e9e aux clients que les clients peuvent utiliser pour en savoir plus sur vos produits ou services. Cela aide les clients \u00e0 se servir eux-m\u00eames.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/fr\/comment-utiliser-la-base-de-connaissances-onedesk\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment utiliser l'application de la base de connaissances OneDesk | Comment utiliser OneDesk\" \/>\n<meta property=\"og:description\" content=\"Une application de base de connaissances est une application destin\u00e9e aux clients que les clients peuvent utiliser pour en savoir plus sur vos produits ou services. Cela aide les clients \u00e0 se servir eux-m\u00eames.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/fr\/comment-utiliser-la-base-de-connaissances-onedesk\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:published_time\" content=\"2021-03-16T18:48:46+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-03-16T18:48:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/Admin-KB.png\" \/>\n<meta name=\"author\" content=\"Derek\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Derek\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Comment utiliser l'application de la base de connaissances OneDesk | Comment utiliser OneDesk","description":"Une application de base de connaissances est une application destin\u00e9e aux clients que les clients peuvent utiliser pour en savoir plus sur vos produits ou services. Cela aide les clients \u00e0 se servir eux-m\u00eames.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/fr\/comment-utiliser-la-base-de-connaissances-onedesk\/","og_locale":"fr_FR","og_type":"article","og_title":"Comment utiliser l'application de la base de connaissances OneDesk | Comment utiliser OneDesk","og_description":"Une application de base de connaissances est une application destin\u00e9e aux clients que les clients peuvent utiliser pour en savoir plus sur vos produits ou services. Cela aide les clients \u00e0 se servir eux-m\u00eames.","og_url":"https:\/\/onedesk.com\/fr\/comment-utiliser-la-base-de-connaissances-onedesk\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_published_time":"2021-03-16T18:48:46+00:00","article_modified_time":"2021-03-16T18:48:56+00:00","og_image":[{"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/Admin-KB.png","type":"","width":"","height":""}],"author":"Derek","twitter_card":"summary_large_image","twitter_creator":"@OneDeskApp","twitter_site":"@OneDeskApp","twitter_misc":{"Written by":"Derek","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["Article","BlogPosting"],"@id":"https:\/\/onedesk.com\/fr\/comment-utiliser-la-base-de-connaissances-onedesk\/#article","isPartOf":{"@id":"https:\/\/onedesk.com\/fr\/comment-utiliser-la-base-de-connaissances-onedesk\/"},"author":{"name":"Derek","@id":"https:\/\/onedesk.com\/fr\/#\/schema\/person\/b7a4f81158f25f4ebed7cfff00ce986b"},"headline":"Comment utiliser l’application de la base de connaissances OneDesk","datePublished":"2021-03-16T18:48:46+00:00","dateModified":"2021-03-16T18:48:56+00:00","mainEntityOfPage":{"@id":"https:\/\/onedesk.com\/fr\/comment-utiliser-la-base-de-connaissances-onedesk\/"},"wordCount":974,"commentCount":0,"publisher":{"@id":"https:\/\/onedesk.com\/fr\/#organization"},"image":{"@id":"https:\/\/onedesk.com\/fr\/comment-utiliser-la-base-de-connaissances-onedesk\/#primaryimage"},"thumbnailUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/Admin-KB.png","articleSection":["1. Comment utiliser OneDesk"],"inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/onedesk.com\/fr\/comment-utiliser-la-base-de-connaissances-onedesk\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/onedesk.com\/fr\/comment-utiliser-la-base-de-connaissances-onedesk\/","url":"https:\/\/onedesk.com\/fr\/comment-utiliser-la-base-de-connaissances-onedesk\/","name":"Comment utiliser l'application de la base de connaissances OneDesk | Comment utiliser OneDesk","isPartOf":{"@id":"https:\/\/onedesk.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/onedesk.com\/fr\/comment-utiliser-la-base-de-connaissances-onedesk\/#primaryimage"},"image":{"@id":"https:\/\/onedesk.com\/fr\/comment-utiliser-la-base-de-connaissances-onedesk\/#primaryimage"},"thumbnailUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/Admin-KB.png","datePublished":"2021-03-16T18:48:46+00:00","dateModified":"2021-03-16T18:48:56+00:00","description":"Une application de base de connaissances est une application destin\u00e9e aux clients que les clients peuvent utiliser pour en savoir plus sur vos produits ou services. Cela aide les clients \u00e0 se servir eux-m\u00eames.","inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/fr\/comment-utiliser-la-base-de-connaissances-onedesk\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/onedesk.com\/fr\/comment-utiliser-la-base-de-connaissances-onedesk\/#primaryimage","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/Admin-KB.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/Admin-KB.png"},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/fr\/#website","url":"https:\/\/onedesk.com\/fr\/","name":"OneDesk","description":"Logiciel de gestion de projet et d'assistance","publisher":{"@id":"https:\/\/onedesk.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/fr\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/onedesk.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"],"description":"OneDesk is a work management app for managing customer \/ end-user support, projects, and financials.","email":"support@onedesk.com","telephone":"1-855-663-3375","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"11","maxValue":"50"}},{"@type":"Person","@id":"https:\/\/onedesk.com\/fr\/#\/schema\/person\/b7a4f81158f25f4ebed7cfff00ce986b","name":"Derek","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/457ebef17878f2246da5e4df1ab1420e949ee125154dfb140a3f3ce911b0ef71?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/457ebef17878f2246da5e4df1ab1420e949ee125154dfb140a3f3ce911b0ef71?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/457ebef17878f2246da5e4df1ab1420e949ee125154dfb140a3f3ce911b0ef71?s=96&d=mm&r=g","caption":"Derek"},"sameAs":["server.admin@onedesk.com"],"url":"https:\/\/onedesk.com\/fr\/author\/derekonedesk-com\/"}]}},"jetpack_featured_media_url":"","tpgb_featured_images":null,"tpgb_post_meta_info":{"get_date":"March 16, 2021","get_modified_date":"March 16, 2021","category_list":{"category":[{"term_id":9425,"name":"1. Comment utiliser OneDesk","slug":"1-comment-utiliser-onedesk","term_group":0,"term_taxonomy_id":9425,"taxonomy":"category","description":"Comment utiliser OneDesk: articles de blog, guides et proc\u00e9dures pour en savoir plus sur les fonctionnalit\u00e9s sp\u00e9cifiques de OneDesk.","parent":0,"count":112,"filter":"raw","term_order":"0"}],"post_tag":false,"post_format":false},"author_name":"Derek","author_url":"https:\/\/onedesk.com\/fr\/author\/derekonedesk-com\/","author_email":"derek@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["administrator"],"author_firstname":"Derek","author_lastname":"","user_login":"derek@onedesk.com","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/457ebef17878f2246da5e4df1ab1420e949ee125154dfb140a3f3ce911b0ef71?s=200&d=mm&r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/457ebef17878f2246da5e4df1ab1420e949ee125154dfb140a3f3ce911b0ef71?s=400&d=mm&r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/457ebef17878f2246da5e4df1ab1420e949ee125154dfb140a3f3ce911b0ef71?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":{"category":"<a href=\"https:\/\/onedesk.com\/fr\/category\/1-comment-utiliser-onedesk\/\" alt=\"1. Comment utiliser OneDesk\" class=\"category-1-comment-utiliser-onedesk\">1. Comment utiliser OneDesk<\/a> "},"jetpack_shortlink":"https:\/\/wp.me\/pfpPaI-ip8","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/posts\/70750","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/comments?post=70750"}],"version-history":[{"count":1,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/posts\/70750\/revisions"}],"predecessor-version":[{"id":70774,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/posts\/70750\/revisions\/70774"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/media?parent=70750"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/categories?post=70750"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/tags?post=70750"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}