{"id":71000,"date":"2021-03-16T18:53:01","date_gmt":"2021-03-16T18:53:01","guid":{"rendered":"https:\/\/onedesk.com\/comment-mettre-votre-portail-client-onedesk-sur-votre-propre-domaine\/"},"modified":"2021-03-16T18:53:01","modified_gmt":"2021-03-16T18:53:01","slug":"comment-mettre-votre-portail-client-onedesk-sur-votre-propre-domaine","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/comment-mettre-votre-portail-client-onedesk-sur-votre-propre-domaine\/","title":{"rendered":"Comment mettre votre portail client OneDesk sur votre propre domaine"},"content":{"rendered":"

Si vous vous demandez si vous pouvez h\u00e9berger votre portail client OneDesk, ou une autre application client, sur votre propre domaine, la r\u00e9ponse est OUI. Voici comment proc\u00e9der.<\/p>\n

Cr\u00e9er un enregistrement CNAME<\/h3>\n

Vous devez d’abord avoir acc\u00e8s \u00e0 la modification des enregistrements CNAME sur votre bureau d’enregistrement. Chaque registraire est diff\u00e9rent, mais voici quelques instructions pour Domain.com<\/a> , Allez papa<\/a> , et namecheap<\/a> .<\/p>\n

Ensuite, vous devez choisir un sous-domaine dans lequel vous souhaitez h\u00e9berger le portail. Par exemple, vous pouvez choisir http: \/\/ portail<\/b> .votredomaine.com pour h\u00e9berger votre portail client OneDesk (“portail” est votre sous-domaine). Ensuite, sur votre registraire, vous devez cr\u00e9er un enregistrement CNAME qui pointe vers le sous-domaine choisi app.onedesk.com<\/b> .<\/p>\n

Une fois que cela est fait, vous devez nous envoyer par courriel les informations suivantes:
\n1) votre sous-domaine choisi (par exemple. http:\/\/portal.yourdomain.com<\/a>)
\nET
\n2) le lien vers le portail OneDesk que vous souhaitez y mettre (voir ci-dessous comment trouver ce lien).<\/p>\n

Envoyez-le \u00e0 info@onedesk.com et une fois que nous le recevrons, nous terminerons la configuration de notre c\u00f4t\u00e9 et vous informerons quand cela sera fait.<\/p>\n

HTTP vs HTTPS<\/h3>\n

Veuillez noter que par d\u00e9faut, vous devrez utiliser HTTP et non HTTPS ou vous recevrez une erreur de s\u00e9curit\u00e9.<\/p>\n

Si HTTPS est une exigence pour vous, vous avez 2 options:
\n1) Fournissez-nous un certificat SSL valide pour ce sous-domaine uniquement.
\nOU
\n2) Configurez un proxy inverse sur votre sous-domaine. Par exemple dans Apache:<\/p>\n

<VirtualHost *:443>\n        SSLProxyEngine On\n        ProxyPass \/ https:\/\/app.onedesk.com\/\n        ProxyPassReverse \/ https:\/\/app.onedesk.com\/\n        ProxyPreserveHost On\n        ProxyErrorOverride Off\n<\/VirtualHost>\n<\/pre>\n
O\u00f9 trouver le lien de votre portail client<\/strong><\/p>\n
Votre compte OneDesk vous permet d’avoir plusieurs applications client. Ceci est utile, par exemple, si vous voulez un portail de “connexion” o\u00f9 chaque client ne peut voir que ses propres tickets, mais aussi une “base de connaissances” o\u00f9 n’importe lequel de vos clients peut acc\u00e9der aux articles publi\u00e9s.<\/p>\n
Par cons\u00e9quent, lorsque vous nous fournissez le lien vers l’application client que vous souhaitez mettre sur votre sous-domaine, vous devez sp\u00e9cifier lequel. Le moyen le plus simple est de nous envoyer le lien. Vous pouvez le trouver en allant sur Administrateur> (Votre application client s\u00e9lectionn\u00e9e)> Aper\u00e7u<\/b> (lien en haut de la page).<\/p>\n
Lorsque vous cliquez sur le lien, votre application client s’ouvre dans un nouvel onglet de navigateur. V\u00e9rifiez que c’est le bon, puis copiez le lien depuis la barre d’adresse de votre navigateur. Ce lien, ainsi que votre sous-domaine s\u00e9lectionn\u00e9, est ce dont nous avons besoin pour terminer notre configuration.<\/p>\n","protected":false},"excerpt":{"rendered":"
Si vous vous demandez si vous pouvez h\u00e9berger votre portail client OneDesk, ou une autre application client, sur votre propre domaine, la r\u00e9ponse est OUI. Voici comment proc\u00e9der. Cr\u00e9er un enregistrement CNAME Vous devez d’abord avoir acc\u00e8s \u00e0 la modification des enregistrements CNAME sur votre bureau d’enregistrement. Chaque registraire est diff\u00e9rent, mais voici quelques instructions […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9425],"tags":[],"class_list":["post-71000","post","type-post","status-publish","format-standard","hentry","category-1-comment-utiliser-onedesk"],"yoast_head":"\nComment mettre votre portail client OneDesk sur votre propre domaine | OneDesk<\/title>\n<meta name=\"description\" content=\"Cet article vous explique comment h\u00e9berger votre portail client OneDesk sur votre propre domaine et o\u00f9 aller pour tout configurer.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/fr\/comment-mettre-votre-portail-client-onedesk-sur-votre-propre-domaine\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment mettre votre portail client OneDesk sur votre propre domaine | OneDesk\" \/>\n<meta property=\"og:description\" content=\"Cet article vous explique comment h\u00e9berger votre portail client OneDesk sur votre propre domaine et o\u00f9 aller pour tout configurer.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/fr\/comment-mettre-votre-portail-client-onedesk-sur-votre-propre-domaine\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:published_time\" content=\"2021-03-16T18:53:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Derek\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Derek\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Comment mettre votre portail client OneDesk sur votre propre domaine | OneDesk","description":"Cet article vous explique comment h\u00e9berger votre portail client OneDesk sur votre propre domaine et o\u00f9 aller pour tout configurer.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/fr\/comment-mettre-votre-portail-client-onedesk-sur-votre-propre-domaine\/","og_locale":"fr_FR","og_type":"article","og_title":"Comment mettre votre portail client OneDesk sur votre propre domaine | OneDesk","og_description":"Cet article vous explique comment h\u00e9berger votre portail client OneDesk sur votre propre domaine et o\u00f9 aller pour tout configurer.","og_url":"https:\/\/onedesk.com\/fr\/comment-mettre-votre-portail-client-onedesk-sur-votre-propre-domaine\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_published_time":"2021-03-16T18:53:01+00:00","og_image":[{"width":1280,"height":800,"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png","type":"image\/png"}],"author":"Derek","twitter_card":"summary_large_image","twitter_creator":"@OneDeskApp","twitter_site":"@OneDeskApp","twitter_misc":{"Written by":"Derek","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["Article","BlogPosting"],"@id":"https:\/\/onedesk.com\/fr\/comment-mettre-votre-portail-client-onedesk-sur-votre-propre-domaine\/#article","isPartOf":{"@id":"https:\/\/onedesk.com\/fr\/comment-mettre-votre-portail-client-onedesk-sur-votre-propre-domaine\/"},"author":{"name":"Derek","@id":"https:\/\/onedesk.com\/fr\/#\/schema\/person\/a2d0a7bc9d801765b5d5a7f9a475ed59"},"headline":"Comment mettre votre portail client OneDesk sur votre propre domaine","datePublished":"2021-03-16T18:53:01+00:00","mainEntityOfPage":{"@id":"https:\/\/onedesk.com\/fr\/comment-mettre-votre-portail-client-onedesk-sur-votre-propre-domaine\/"},"wordCount":430,"publisher":{"@id":"https:\/\/onedesk.com\/fr\/#organization"},"articleSection":["1. Comment utiliser OneDesk"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/onedesk.com\/fr\/comment-mettre-votre-portail-client-onedesk-sur-votre-propre-domaine\/","url":"https:\/\/onedesk.com\/fr\/comment-mettre-votre-portail-client-onedesk-sur-votre-propre-domaine\/","name":"Comment mettre votre portail client OneDesk sur votre propre domaine | OneDesk","isPartOf":{"@id":"https:\/\/onedesk.com\/fr\/#website"},"datePublished":"2021-03-16T18:53:01+00:00","description":"Cet article vous explique comment h\u00e9berger votre portail client OneDesk sur votre propre domaine et o\u00f9 aller pour tout configurer.","inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/fr\/comment-mettre-votre-portail-client-onedesk-sur-votre-propre-domaine\/"]}]},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/fr\/#website","url":"https:\/\/onedesk.com\/fr\/","name":"OneDesk","description":"Logiciel de gestion de projet et d'assistance","publisher":{"@id":"https:\/\/onedesk.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/fr\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/onedesk.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"],"description":"OneDesk is a work management app for managing customer \/ end-user support, projects, and financials.","email":"support@onedesk.com","telephone":"1-855-663-3375","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"11","maxValue":"50"}},{"@type":"Person","@id":"https:\/\/onedesk.com\/fr\/#\/schema\/person\/a2d0a7bc9d801765b5d5a7f9a475ed59","name":"Derek","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/457ebef17878f2246da5e4df1ab1420e949ee125154dfb140a3f3ce911b0ef71?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/457ebef17878f2246da5e4df1ab1420e949ee125154dfb140a3f3ce911b0ef71?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/457ebef17878f2246da5e4df1ab1420e949ee125154dfb140a3f3ce911b0ef71?s=96&d=mm&r=g","caption":"Derek"},"sameAs":["server.admin@onedesk.com"],"url":"https:\/\/onedesk.com\/fr\/author\/derekonedesk-com\/"}]}},"jetpack_featured_media_url":"","tpgb_featured_images":null,"tpgb_post_meta_info":{"get_date":"March 16, 2021","get_modified_date":"March 16, 2021","category_list":{"category":[{"term_id":9425,"name":"1. Comment utiliser OneDesk","slug":"1-comment-utiliser-onedesk","term_group":0,"term_taxonomy_id":9425,"taxonomy":"category","description":"Comment utiliser OneDesk: articles de blog, guides et proc\u00e9dures pour en savoir plus sur les fonctionnalit\u00e9s sp\u00e9cifiques de OneDesk.","parent":0,"count":112,"filter":"raw","term_order":"0"}],"post_tag":false,"post_format":false},"author_name":"Derek","author_url":"https:\/\/onedesk.com\/fr\/author\/derekonedesk-com\/","author_email":"derek@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["administrator"],"author_firstname":"Derek","author_lastname":"","user_login":"derek@onedesk.com","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/457ebef17878f2246da5e4df1ab1420e949ee125154dfb140a3f3ce911b0ef71?s=200&d=mm&r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/457ebef17878f2246da5e4df1ab1420e949ee125154dfb140a3f3ce911b0ef71?s=400&d=mm&r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/457ebef17878f2246da5e4df1ab1420e949ee125154dfb140a3f3ce911b0ef71?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":{"category":"<a href=\"https:\/\/onedesk.com\/fr\/category\/1-comment-utiliser-onedesk\/\" alt=\"1. Comment utiliser OneDesk\"  class=\"category-1-comment-utiliser-onedesk\">1. Comment utiliser OneDesk<\/a> "},"jetpack_shortlink":"https:\/\/wp.me\/pfpPaI-ita","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/posts\/71000","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/comments?post=71000"}],"version-history":[{"count":0,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/posts\/71000\/revisions"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/media?parent=71000"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/categories?post=71000"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/tags?post=71000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}