{"id":71639,"date":"2021-03-16T19:01:31","date_gmt":"2021-03-16T19:01:31","guid":{"rendered":"https:\/\/onedesk.com\/reacheminement-automatique-redirection-de-votre-e-mail-vers-onedesk-using-outlook\/"},"modified":"2021-03-16T19:01:31","modified_gmt":"2021-03-16T19:01:31","slug":"reacheminement-automatique-redirection-de-votre-e-mail-vers-onedesk-using-outlook","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/reacheminement-automatique-redirection-de-votre-e-mail-vers-onedesk-using-outlook\/","title":{"rendered":"Transfert automatique \/ redirection de votre e-mail vers OneDesk, \u00e0 l’aide d’Outlook"},"content":{"rendered":"

La configuration d’un transfert automatique \u00e0 l’aide de Microsoft Outlook est facile. Ici, nous fournissons les instructions pour la version Web d’Outlook Web App \/ Office 365, ainsi que la version de bureau.<\/p>\n

\u00c9TAPE 1: R\u00e9cup\u00e9rez votre adresse e-mail de capture de ticket OneDesk<\/h2>\n

Dans votre compte OneDesk, acc\u00e9dez \u00e0:
\nAdministration> Des billets> Types de billets
\n\"ticket<\/p>\n

Notez que chaque type de ticket et de t\u00e2che que vous activez aura sa propre adresse de capture. Cela signifie que vous pouvez transf\u00e9rer automatiquement \u00e0 partir de nombreuses sources diff\u00e9rentes pour cr\u00e9er diff\u00e9rents types d’\u00e9l\u00e9ments dans OneDesk et acheminer chaque type diff\u00e9remment.<\/p>\n

\u00c9TAPE 2: Acc\u00e9dez \u00e0 la bo\u00eete d’adresse e-mail d’assistance de votre entreprise<\/h2>\n

Vous avez probablement actuellement une adresse e-mail que vos clients peuvent envoyer par e-mail lorsqu’ils ont des probl\u00e8mes, des demandes ou des questions (quelque chose comme support@example.com). Vous devez transf\u00e9rer automatiquement (rediriger) tous les e-mails re\u00e7us dans cette bo\u00eete e-mail vers l’adresse e-mail de vos tickets OneDesk. Pour ce faire, vous devrez modifier vos param\u00e8tres de messagerie pour ce compte.
\nVous devriez \u00e9galement lire le “Comment \u00e9viter les boucles d’e-mails”<\/a> article.<\/p>\n

\u00c9TAPE 3: Configurez le transfert automatique dans votre compte de messagerie<\/h2>\n

Utilisez l’un des guides ci-dessous pour configurer votre transfert automatique dans votre compte Outlook. Nous avons d’autres articles pour les adresses e-mail Gmail ou Gsuite.<\/p>\n

Transfert automatique de votre e-mail d’assistance \u00e0 l’aide d’Outlook.com \/ Office 365 \/ Outlook Web App<\/h3>\n

– Cliquez sur “Afficher tous les param\u00e8tres Outlook”
\n\"outlook<\/p>\n

– S\u00e9lectionnez ‘Mail’ et ‘Forwarding’
\n\"mail<\/p>\n

– Cochez ‘Activer le transfert’ et entrez votre adresse e-mail OneDesk dans le champ “Transf\u00e9rer mon e-mail vers”: tickets @[yourURI] .OneDesk.com
\n\"enable<\/p>\n

Vous avez termin\u00e9. C’\u00e9tait facile.<\/p>\n

Transfert automatique de votre e-mail d’assistance \u00e0 l’aide d’Outlook Desktop Version \/ Microsoft Outlook pour Office 365 MSO<\/h3>\n

Pr\u00e9parez-vous pour 9 \u00e9tapes …<\/h5>\n

– Cliquez sur le menu \u00abFichier\u00bb dans le coin sup\u00e9rieur gauche.
\n\"file\"<\/p>\n

– Cliquez sur ‘G\u00e9rer les r\u00e8gles et les alertes’
\n\"manage<\/p>\n

– Cliquez sur le bouton ‘Nouvelle r\u00e8gle …’
\n– Dans la fen\u00eatre contextuelle, s\u00e9lectionnez ‘Appliquer la r\u00e8gle aux messages que je re\u00e7ois
\n– Cliquez sur le bouton ‘Suivant’
\n\"apply<\/p>\n

– Une fen\u00eatre de confirmation appara\u00eetra, cliquez sur ‘Oui’
\n– Cliquez sur le bouton ‘Suivant’
\n\"click<\/p>\n

– Dans la section \u00ab\u00c9tape 1\u00bb, cochez la case \u00abrediriger vers des personnes ou un groupe public\u00bb
\n– Sous \u00ab\u00c9tape 2\u00bb, cliquez sur le lien \u00abpersonnes ou groupe public\u00bb
\n\"redirect<\/p>\n

– La fen\u00eatre ‘Adresse de la r\u00e8gle’ appara\u00eetra
\n– Ajoutez votre adresse e-mail de capture de ticket OneDesk ici. Il s’agit de l’adresse que vous avez r\u00e9cup\u00e9r\u00e9e \u00e0 l’\u00e9tape 1 ci-dessus et elle est au format: tickets @[yourURI] .onedesk.com
\n– Cliquez sur OK’
\n\"rule<\/p>\n

– De retour dans la fen\u00eatre “Assistant de r\u00e8gles”, cliquez sur “Suivant”
\n\"redirect<\/p>\n

– Donnez un nom \u00e0 votre r\u00e8gle de redirection comme “Redirection vers OneDesk”
\n– Assurez-vous que la case \u00abActiver cette r\u00e8gle\u00bb est coch\u00e9e
\n– Cliquez sur le bouton \u00abTerminer\u00bb.
\n\"turn<\/p>\n

– De retour dans la fen\u00eatre contextuelle \u00abR\u00e8gles et alertes\u00bb, cliquez sur le bouton \u00abAppliquer\u00bb
\n\"click<\/p>\n

Vous avez termin\u00e9 \ud83d\ude09
\nD\u00e9sormais, tout nouvel e-mail re\u00e7u dans la bo\u00eete e-mail sera automatiquement redirig\u00e9 vers OneDesk et cr\u00e9era un ticket dans votre compte. Consultez \u00e9galement notre D\u00e9marrage rapide<\/a> Guide si vous ne l’avez pas d\u00e9j\u00e0 fait.<\/p>\n","protected":false},"excerpt":{"rendered":"

La configuration d’un transfert automatique \u00e0 l’aide de Microsoft Outlook est facile. Ici, nous fournissons les instructions pour la version Web d’Outlook Web App \/ Office 365, ainsi que la version de bureau. \u00c9TAPE 1: R\u00e9cup\u00e9rez votre adresse e-mail de capture de ticket OneDesk Dans votre compte OneDesk, acc\u00e9dez \u00e0: Administration> Des billets> Types de […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9425],"tags":[],"class_list":["post-71639","post","type-post","status-publish","format-standard","hentry","category-1-comment-utiliser-onedesk"],"yoast_head":"\nTransfert automatique \/ redirection de votre e-mail Outlook vers OneDesk<\/title>\n<meta name=\"description\" content=\"La configuration d'un transfert automatique \u00e0 l'aide de Microsoft Outlook est facile. 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