{"id":72146,"date":"2021-03-16T19:14:28","date_gmt":"2021-03-16T19:14:28","guid":{"rendered":"https:\/\/onedesk.com\/creation-de-tableaux-de-bord-personnalises-dans-onedesk\/"},"modified":"2021-03-16T19:35:33","modified_gmt":"2021-03-16T19:35:33","slug":"creation-de-tableaux-de-bord-personnalises-dans-onedesk","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/creation-de-tableaux-de-bord-personnalises-dans-onedesk\/","title":{"rendered":"Cr\u00e9ation de tableaux de bord personnalis\u00e9s dans OneDesk"},"content":{"rendered":"<p>Dans OneDesk, les tableaux de bord sont un type de &#8220; vue &#8221; qui s&#8217;affiche dans le panneau de gauche et vous montre des graphiques et des statistiques utiles sur vos donn\u00e9es. Vous pouvez cr\u00e9er et enregistrer vos propres vues de tableau de bord, tout comme vous pouvez cr\u00e9er des vues arborescentes, des vues de cartes, des vues de gantt, etc.<\/p>\n<h3>Les deux types de tableaux de bord<\/h3>\n<h6>1. Tableaux de bord de donn\u00e9es article<\/h6>\n<p>Ces tableaux de bord affichent des donn\u00e9es sur ce qui se trouve \u00e0 l&#8217;int\u00e9rieur des projets et rendent compte des \u00e9l\u00e9ments eux-m\u00eames (tels que les tickets, les t\u00e2ches, etc.). Vous pouvez trouver le tableau de bord par d\u00e9faut dans la liste des vues dans l&#8217;application des tickets ou des t\u00e2ches.<\/p>\n<p>Le niveau du projet peut \u00eatre d\u00e9fini sur n&#8217;importe quel niveau et aura un impact sur les donn\u00e9es affich\u00e9es dans le tableau de bord. Par cons\u00e9quent, lorsque vous modifiez les niveaux du projet, le tableau de bord se met \u00e0 jour pour refl\u00e9ter les statistiques du niveau s\u00e9lectionn\u00e9.<br \/>\n<img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-59485\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/Dash1.png\" alt=\"pre-created dashboard\" width=\"955\" height=\"685\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/Dash1.png 955w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/Dash1-300x215.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/Dash1-768x551.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/Dash1-418x300.png 418w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/Dash1-255x183.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/Dash1-112x80.png 112w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/Dash1-56x40.png 56w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/Dash1-480x344.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/Dash1-500x359.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/Dash1-750x538.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/Dash1-360x258.png 360w\" sizes=\"(max-width: 955px) 100vw, 955px\" \/><\/p>\n<p>Ce tableau de bord contient les widgets de graphique suivants:<\/p>\n<ul>\n<li><strong>Charge de travail<\/strong> &#8211; un histogramme des heures de travail assign\u00e9es par membre de l&#8217;\u00e9quipe, ventil\u00e9es par: termin\u00e9, ponctuel ou en retard.<\/li>\n<li><strong>Cessionnaires<\/strong> &#8211; un histogramme du nombre d&#8217;affectations par utilisateur ventil\u00e9 par statut de cet \u00e9l\u00e9ment.<\/li>\n<li><strong>Heures travaill\u00e9es<\/strong> &#8211; un double histogramme des heures par utilisateur, comparant leur travail pr\u00e9vu \u00e0 leur travail r\u00e9el<\/li>\n<li><strong>Les types<\/strong> &#8211; une ventilation des types d&#8217;articles, et leur \u00e9tat-\u00e9tat<\/li>\n<li><strong>Priorit\u00e9s<\/strong> &#8211; une ventilation de vos articles par priorit\u00e9, de 0 \u00e0 5 \u00e9toiles<\/li>\n<li><strong>La source<\/strong> &#8211; un camembert des diff\u00e9rentes sources de vos articles, telles que: depuis l&#8217;email, saisie manuellement, depuis le formulaire portail, etc.<\/li>\n<li><strong>Auteurs<\/strong> &#8211; un camembert des meilleurs auteurs de vos articles<\/li>\n<li><strong>Top clients<\/strong> &#8211; un camembert de vos clients les plus prolifiques en termes d&#8217;articles demand\u00e9s par eux<\/li>\n<li><strong>Principales organisations clientes<\/strong> &#8211; un diagramme \u00e0 secteurs de vos organisations clientes les plus prolifiques en termes d&#8217;articles demand\u00e9s par eux<br \/>\n<h6>2. Tableaux de bord de donn\u00e9es de portefeuille (multi-projets)<\/h6>\n<p>Dans OneDesk, lorsque vous regardez un ou plusieurs projets, certaines statistiques sont disponibles qui n&#8217;auraient pas de sens \u00e0 un niveau inf\u00e9rieur. Ces graphiques vous montrent comment les projets eux-m\u00eames \u00e9voluent au fil du temps ou comment les projets se comparent aux autres. Par cons\u00e9quent, ces tableaux de bord contiennent des graphiques suppl\u00e9mentaires.<\/p>\n<p>Vous pouvez retrouver ces tableaux de bord dans la vue Tableau de bord de l&#8217;application &#8220;projets&#8221;. Une fois de plus, la s\u00e9lection au niveau du projet est importante et si, par exemple, vous \u00eates au niveau du portefeuille, ce tableau de bord affichera les donn\u00e9es des projets \u00e0 l&#8217;int\u00e9rieur de ce portefeuille.<br \/>\n<img decoding=\"async\" class=\"aligncenter size-full wp-image-59486\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/Project-level-dashboards.png\" alt=\"\" width=\"860\" height=\"581\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/Project-level-dashboards.png 860w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/Project-level-dashboards-300x203.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/Project-level-dashboards-768x519.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/Project-level-dashboards-444x300.png 444w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/Project-level-dashboards-255x172.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/Project-level-dashboards-118x80.png 118w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/Project-level-dashboards-59x40.png 59w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/Project-level-dashboards-480x324.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/Project-level-dashboards-500x338.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/Project-level-dashboards-750x507.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/Project-level-dashboards-360x243.png 360w\" sizes=\"(max-width: 860px) 100vw, 860px\" \/><br \/>\nEn plus de tous les widgets de graphique r\u00e9pertori\u00e9s ci-dessus, ce tableau de bord comprend \u00e9galement:<\/li>\n<li><strong>% achev\u00e9 par projet<\/strong> &#8211; un diagramme \u00e0 barres comparant l&#8217;ach\u00e8vement de tous les projets \u00e0 la fois en% achev\u00e9 r\u00e9el et en% achev\u00e9 attendu.<\/li>\n<li><strong>Points Agile vs capacit\u00e9<\/strong> &#8211; un diagramme \u00e0 double barre pour chaque projet comparant les points agiles \u00e0 la capacit\u00e9.<\/li>\n<li><strong>Suiveurs actifs<\/strong> &#8211; un graphique \u00e0 double barre pour chaque projet montrant le nombre de followers pour les utilisateurs et les clients.<\/li>\n<li><strong>Rapidit\u00e9<\/strong> &#8211; un graphique de vitesse comparant projet-travail r\u00e9alis\u00e9 \u00e0 la fois en termes de points et d&#8217;heures travaill\u00e9es<\/li>\n<li><strong>\u00c9l\u00e9ments du projet<\/strong> &#8211; un histogramme comparant les projets en termes de nombre d&#8217;\u00e9l\u00e9ments dans chaque \u00e9tat de statut.<\/li>\n<li><strong>L&#8217;\u00e9tat du projet<\/strong> &#8211; un histogramme qui d\u00e9compose les statuts-\u00e9tats des projets eux-m\u00eames<br \/>\n<u>Graphiques de s\u00e9ries temporelles<\/u> : Pour ces graphiques, vous pouvez d\u00e9finir la p\u00e9riode que vous souhaitez inclure dans les donn\u00e9es.<\/li>\n<li><strong>Burndown par projet<\/strong> &#8211; un graphique lin\u00e9aire chronologique montrant le nombre d&#8217;\u00e9l\u00e9ments non cl\u00f4tur\u00e9s au fil du temps.<\/li>\n<li><strong>Cr\u00e9\u00e9 vs r\u00e9solu<\/strong> &#8211; un graphique chronologique montrant le nombre d&#8217;\u00e9l\u00e9ments cr\u00e9\u00e9s et ferm\u00e9s au fil du temps<\/li>\n<li><strong>Incendier<\/strong> &#8211; un graphique chronologique montrant le travail restant au fil du temps, en termes d&#8217;heures, de t\u00e2ches et de points<\/li>\n<li><strong>Travail planifi\u00e9 vs travail r\u00e9el<\/strong> &#8211; un graphique chronologique montrant le d\u00e9clin du travail planifi\u00e9 et l&#8217;augmentation du travail r\u00e9el (esp\u00e9rons-le) au fil du temps.<\/li>\n<li><strong>Total des heures travaill\u00e9es<\/strong> &#8211; un histogramme chronologique montrant le nombre total d&#8217;heures travaill\u00e9es par jour au fil du temps<\/li>\n<li><strong>Heures travaill\u00e9es par ressource<\/strong> &#8211; un histogramme chronologique montrant le nombre total d&#8217;heures travaill\u00e9es par jour au fil du temps par utilisateur.<\/li>\n<li><strong>Articles modifi\u00e9s<\/strong> &#8211; un graphique \u00e0 barres chronologiques montrant le nombre d&#8217;\u00e9l\u00e9ments modifi\u00e9s par jour.<br \/>\n<h3>Comment cr\u00e9er votre propre tableau de bord filtr\u00e9<\/h3>\n<p>Vous souhaiterez peut-\u00eatre avoir un tableau de bord qui ne regarde qu&#8217;un sous-ensemble des donn\u00e9es. Par exemple, vous pouvez souhaiter un tableau de bord personnel uniquement pour les t\u00e2ches qui vous sont assign\u00e9es ou demand\u00e9es par une organisation cliente sp\u00e9cifique. Vous pouvez le faire facilement, de la m\u00eame mani\u00e8re que vous cr\u00e9ez n&#8217;importe quelle autre vue. Voici comment:<\/p>\n<h6><\/h6>\n<\/li>\n<li>Acc\u00e9dez \u00e0 l&#8217;application de projet ou d&#8217;\u00e9l\u00e9ments en fonction des graphiques dont vous avez besoin<\/li>\n<li>\n<h6><\/h6>\n<\/li>\n<li>Cliquez sur le bouton Cr\u00e9er une vue<br \/>\n<img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/create-view2.png\" alt=\"Create a new dashboard view\" width=\"232\" height=\"358\"><\/li>\n<li>S\u00e9lectionnez la mise en page &#8220;tableau de bord&#8221;<br \/>\n<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/dashboard-layout.png\" alt=\"\" width=\"603\" height=\"185\"><\/li>\n<li>Ajoutez les filtres de votre choix.<br \/>\n<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/assigned-to-me.png\" alt=\"Dashboard for my assignments\" width=\"621\" height=\"395\"><\/li>\n<li>Cliquez sur &#8216;enregistrer&#8217; et nommez votre nouvelle vue<br \/>\n<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/save-dashboard.png\" alt=\"\" width=\"356\" height=\"356\"><\/li>\n<li>Votre nouveau tableau de bord est enregistr\u00e9 dans la liste &#8220;mes vues&#8221;. Vous pouvez maintenant voir un tableau de bord de widgets qui n&#8217;est calcul\u00e9 qu&#8217;\u00e0 partir des \u00e9l\u00e9ments que vous avez inclus.<br \/>\n<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/My-Dash.png\" alt=\"\" width=\"227\" height=\"179\"><\/li>\n<li>\n<h6><\/h6>\n<p>&nbsp;<\/p>\n<h3>Regardez une vid\u00e9o sur les tableaux de bord dans OneDesk<\/h3>\n<p><iframe src=\"https:\/\/www.youtube.com\/embed\/dEllCpUMYOY\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Dans OneDesk, les tableaux de bord sont un type de &#8220; vue &#8221; qui s&#8217;affiche dans le panneau de gauche et vous montre des graphiques et des statistiques utiles sur vos donn\u00e9es. Vous pouvez cr\u00e9er et enregistrer vos propres vues de tableau de bord, tout comme vous pouvez cr\u00e9er des vues arborescentes, des vues de [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9425],"tags":[],"class_list":["post-72146","post","type-post","status-publish","format-standard","hentry","category-1-comment-utiliser-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - 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