{"id":72459,"date":"2021-03-16T19:22:26","date_gmt":"2021-03-16T19:22:26","guid":{"rendered":"https:\/\/onedesk.com\/authentification-unique-sso-pour-vos-utilisateurs-dans-onedesk\/"},"modified":"2022-07-18T13:40:17","modified_gmt":"2022-07-18T13:40:17","slug":"authentification-unique-sso-pour-vos-utilisateurs-dans-onedesk","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/authentification-unique-sso-pour-vos-utilisateurs-dans-onedesk\/","title":{"rendered":"Authentification unique (SSO) pour vos utilisateurs dans OneDesk"},"content":{"rendered":"<p>OneDesk vous permet de configurer l&#8217;authentification unique (SSO) pour permettre \u00e0 vos utilisateurs de se connecter \u00e0 l&#8217;aide de leurs informations d&#8217;identification existantes. Si l&#8217;utilisateur n&#8217;existe pas, une fois qu&#8217;il se connecte \u00e0 l&#8217;aide de SSO, OneDesk cr\u00e9e un enregistrement d&#8217;utilisateur pour lui. \u00c9tant donn\u00e9 que les adresses e-mail doivent \u00eatre uniques dans OneDesk, il est important que vous ne disposiez pas d\u00e9j\u00e0 d&#8217;un enregistrement client avec l&#8217;adresse e-mail de l&#8217;utilisateur, sinon la connexion \u00e9chouera.<\/p>\n<h3>Activer et configurer l&#8217;authentification unique pour les utilisateurs dans votre compte OneDesk<\/h3>\n<p>Les \u00e9tapes de base pour activer SSO pour vos utilisateurs dans OneDesk sont les suivantes&nbsp;:<\/p>\n<ul>\n<li>Aller \u00e0: ADMINISTRATION&gt; INT\u00c9GRATIONS&gt; AUTHENTIFICATION UNIQUE<\/li>\n<li>Activez le commutateur &#8220;Activer l&#8217;authentification unique pour les utilisateurs&#8221;<\/li>\n<li>S\u00e9lectionnez OpenID Connect<\/li>\n<li>Cliquez sur &#8220;Ajouter un enregistrement de client Open ID&#8221;<\/li>\n<li>Remplissez les champs obligatoires pour l&#8217;URI d&#8217;autorisation, l&#8217;URL du jeton, l&#8217;ID client et le secret client.<\/li>\n<li>Utilisez les URL g\u00e9n\u00e9r\u00e9es pour connecter automatiquement vos utilisateurs \u00e0 l&#8217;application principale, au widget (pour le chat en direct), \u00e0 la base de connaissances ou au portail.<\/li>\n<\/ul>\n<h3>Guide \u00e9tape par \u00e9tape \u00e0 l&#8217;aide de l&#8217;authentification unique \u00e0 l&#8217;aide de Microsoft Azure Active Directory<\/h3>\n<p><strong>1. Ajouter un enregistrement client Open ID<\/strong><\/p>\n<ul>\n<li>Aller \u00e0: ADMINISTRATION&gt; INT\u00c9GRATIONS&gt; AUTHENTIFICATION UNIQUE<\/li>\n<li>Activez l&#8217;authentification unique pour les utilisateurs, s\u00e9lectionnez et d\u00e9veloppez D\u00e9veloppez &#8216;OpenID Connect&#8217;, puis cliquez sur &#8216;Add Open ID Client record&#8217;.<\/li>\n<\/ul>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/open-id-client-record-for-users.png\" alt=\"single sign on for openid\" width=\"1047\" height=\"663\"><\/p>\n<p><strong>2. Dans Azure, cr\u00e9ez une nouvelle inscription d&#8217;application<\/strong><\/p>\n<ul>\n<li>Dans Azure, ouvrez \u00abAzure Active Directory\u00bb.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/Azure-activve-directory.png\" alt=\"azure active directory\" width=\"1033\" height=\"242\"><\/p>\n<ul>\n<li>S\u00e9lectionnez \u00abInscriptions d&#8217;application\u00bb et cliquez sur \u00abNouvelle inscription\u00bb.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/Azure-app-registrations.png\" alt=\"app registration\" width=\"652\" height=\"490\"><\/p>\n<p>Enregistrez l&#8217;application OneDesk en:<\/p>\n<ul>\n<li>Donner un nom: &#8216;OneDesk&#8217;<\/li>\n<li>Ajout de l&#8217;URI de redirection en tant que \u00abhttps:\/\/app.onedesk.com\/sso\/openid\u00bb<\/li>\n<li>En cliquant sur \u00abS&#8217;inscrire\u00bb<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/Azure-register-application.png\" alt=\"redirect url\" width=\"850\" height=\"866\"><\/p>\n<p><strong>3. Cr\u00e9er et copier sur un \u00absecret client\u00bb <\/strong><\/p>\n<ul>\n<li>Cliquez sur &#8220;Certificats et secrets&#8221;<\/li>\n<li>Cliquez sur &#8220;Nouveau secret client&#8221;<\/li>\n<li>Copiez la cl\u00e9 secr\u00e8te du client dans le champ \u00abClient Secret\u00bb dans OneDesk.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/Azure-client-secret.png\" alt=\"new client secret\" width=\"590\" height=\"412\"><\/p>\n<p>Remarque : notez la date d&#8217;expiration du secret client. Si le secret expire, votre SSO cessera de fonctionner.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-236524\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2019\/12\/ClientSecret1-300x174.png\" alt=\"\" width=\"300\" height=\"174\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2019\/12\/ClientSecret1-300x174.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/12\/ClientSecret1-768x446.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/12\/ClientSecret1.png 876w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p><strong>4. Copiez le &#8220;ID client&#8221;<\/strong><\/p>\n<ul>\n<li>Dans Azure, dans l&#8217;application nouvellement enregistr\u00e9e (appel\u00e9e \u00abOneDesk\u00bb), copiez l&#8217;ID d&#8217;application (client)<\/li>\n<li>Collez-le dans le champ &#8220; ID client &#8221; dans OneDesk<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/Azure-client-id.png\" alt=\"copy client id\" width=\"832\" height=\"448\"><\/p>\n<p><strong>5. Copiez les points de terminaison dans \u00abURI d&#8217;autorisation\u00bb et \u00abURL de jeton\u00bb<\/strong><\/p>\n<ul>\n<li>Dans Azure, dans l&#8217;application nouvellement enregistr\u00e9e (appel\u00e9e \u00abOneDesk\u00bb), cliquez sur le bouton \u00abPoints de terminaison\u00bb.<\/li>\n<li>Copiez le point de terminaison d&#8217;autorisation oAuth 2.0<i> (v1)<\/i> &#8216;dans le champ&#8217; URI d&#8217;autorisation &#8216;dans OneDesk.<\/li>\n<li>Copiez le point de terminaison du jeton &#8216;oAuth 2.0<i> (v1)<\/i> &#8216;dans le champ&#8217; URL du jeton &#8216;dans OneDesk.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/Azure-copy-endpoints.png\" alt=\"copy endpoints\" width=\"837\" height=\"391\"><\/p>\n<p><strong>6. Voici l&#8217;enregistrement du client OpenID termin\u00e9 dans OneDesk<\/strong><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/SSO-Users-config-options.png\" alt=\"completed single sign on details\" width=\"975\" height=\"889\"><\/p>\n<h3>Utilisez les URL fournies pour vous connecter \u00e0 OneDesk<\/h3>\n<p>D\u00e8s que l&#8217;enregistrement est termin\u00e9, OneDesk g\u00e9n\u00e8re une liste d&#8217;URL, une pour chacune de vos applications client. Utilisez l&#8217;URL appropri\u00e9e pour permettre \u00e0 vos clients de se connecter \u00e0 cette application client \u00e0 l&#8217;aide de leurs informations d&#8217;identification Azure Active Directory. Vous souhaiterez probablement principalement utiliser l&#8217;URL de &#8220; l&#8217;application principale &#8221;, cependant, par d\u00e9faut, OneDesk g\u00e9n\u00e8re \u00e9galement des URL pour le widget de site Web (pour le chat en direct et plus), pour le portail client et pour la base de connaissances. Utilisez-les si n\u00e9cessaire.<\/p>\n<h3>Regarder une vid\u00e9o<\/h3>\n<p>Voici une vid\u00e9o de l&#8217;activation de l&#8217;authentification unique pour OneDesk \u00e0 l&#8217;aide de Microsoft Azure Active Directory.<br \/>\n<iframe src=\"https:\/\/www.youtube.com\/embed\/U5alj0pD78o?rel=0\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h2>D\u00e9pannage &#8211; SSO ne fonctionne pas ou a cess\u00e9 de fonctionner<\/h2>\n<ul>\n<li><strong>Assurez-vous que la cl\u00e9 secr\u00e8te du client n&#8217;a pas expir\u00e9.<\/strong> Lors de la configuration initiale de SSO, vous \u00eates invit\u00e9 \u00e0 s\u00e9lectionner une date d&#8217;expiration pour votre secret client. La date d&#8217;expiration peut \u00eatre personnalis\u00e9e, mais il est toujours n\u00e9cessaire de d\u00e9finir une expiration. Si votre SSO a cess\u00e9 de fonctionner, assurez-vous que votre secret client n&#8217;a pas expir\u00e9. S&#8217;il a expir\u00e9, la connexion devra \u00eatre r\u00e9initialis\u00e9e.<\/li>\n<\/ul>\n<ul>\n<li><strong>D\u00e9sactivez SSO et r\u00e9essayez. <\/strong>D\u00e9sactiver\/d\u00e9connecter votre SSO et vous reconnecter r\u00e9sout souvent le probl\u00e8me.<\/li>\n<\/ul>\n<ul>\n<li><strong>Faites une capture d&#8217;\u00e9cran du message d&#8217;erreur. <\/strong>Envoyez-nous une capture d&#8217;\u00e9cran du message d&#8217;erreur que vous recevez.<\/li>\n<\/ul>\n<ul>\n<li><strong>R\u00e9servez un partage d&#8217;\u00e9cran avec l&#8217;\u00e9quipe d&#8217;assistance<\/strong> . Si les \u00e9tapes ci-dessus ne fonctionnent pas, veuillez prendre rendez-vous avec l&#8217;\u00e9quipe d&#8217;assistance.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>OneDesk vous permet de configurer l&#8217;authentification unique (SSO) pour permettre \u00e0 vos utilisateurs de se connecter \u00e0 l&#8217;aide de leurs informations d&#8217;identification existantes. Si l&#8217;utilisateur n&#8217;existe pas, une fois qu&#8217;il se connecte \u00e0 l&#8217;aide de SSO, OneDesk cr\u00e9e un enregistrement d&#8217;utilisateur pour lui. \u00c9tant donn\u00e9 que les adresses e-mail doivent \u00eatre uniques dans OneDesk, il [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9425],"tags":[],"class_list":["post-72459","post","type-post","status-publish","format-standard","hentry","category-1-comment-utiliser-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.5) - 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