{"id":73500,"date":"2021-03-16T19:42:20","date_gmt":"2021-03-16T19:42:20","guid":{"rendered":"https:\/\/onedesk.com\/quoi-de-neuf-en-onedesk-fev-2021\/"},"modified":"2021-03-16T19:42:20","modified_gmt":"2021-03-16T19:42:20","slug":"quoi-de-neuf-en-onedesk-fev-2021","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/quoi-de-neuf-en-onedesk-fev-2021\/","title":{"rendered":"Nouveaut\u00e9s de OneDesk &#8211; f\u00e9vrier 2021"},"content":{"rendered":"<p>Le samedi 27 f\u00e9vrier, OneDesk a publi\u00e9 la mise \u00e0 jour de f\u00e9vrier 2021 de OneDesk avec de nombreuses nouvelles fonctionnalit\u00e9s et am\u00e9liorations.<\/p>\n<h2>Personnalisez le formulaire de cr\u00e9ation pour chaque type d&#8217;article<\/h2>\n<p>Vous pouvez d\u00e9sormais personnaliser le formulaire de cr\u00e9ation interne pour chaque type d&#8217;\u00e9l\u00e9ment. Cela signifie que vous pouvez avoir diff\u00e9rents formulaires pour diff\u00e9rents types de tickets ou diff\u00e9rents types de t\u00e2ches. \u00c9tant donn\u00e9 que chacun des 3 types de niveau sup\u00e9rieur (Ticket, T\u00e2che, Fonctionnalit\u00e9) a jusqu&#8217;\u00e0 10 types en dessous, vous pouvez avoir jusqu&#8217;\u00e0 30 formulaires diff\u00e9rents.<\/p>\n<h2>Option pour les administrateurs de voir tous les projets<\/h2>\n<p>Les administrateurs avaient toujours le droit de rejoindre et donc de voir n&#8217;importe quel projet dans leur organisation. Cependant, de nombreux administrateurs ont demand\u00e9 la possibilit\u00e9 d&#8217;afficher simplement tous les projets sans avoir \u00e0 les rejoindre. Ceci est d\u00e9sormais possible en utilisant le menu \u00abOutils\u00bb \u00e0 l&#8217;int\u00e9rieur de l&#8217;application Project. Les administrateurs peuvent simplement cocher la case &#8220;Afficher tous les projets&#8221; dans ce menu et tous les projets de leur organisation deviendront visibles. D\u00e9cochez la case pour les masquer \u00e0 nouveau.<\/p>\n<h2>Nouveaux indicateurs \u00abvu\u00bb et \u00abe-mail envoy\u00e9\u00bb pour les messages<\/h2>\n<p>Dans l&#8217;application Messenger dans OneDesk, nous avons ajout\u00e9 des indicateurs d&#8217;ic\u00f4nes pour vous informer lorsque divers utilisateurs ou clients ont vu votre message. \u00c9tant donn\u00e9 que OneDesk envoie le message par e-mail s&#8217;il n&#8217;a pas \u00e9t\u00e9 vu dans la minute, nous vous montrons \u00e9galement une fois les e-mails envoy\u00e9s.<\/p>\n<p>Le survol de ces indicateurs vous dira qui a vu le message et \u00e0 qui il a \u00e9t\u00e9 envoy\u00e9 par e-mail. Pour les conversations avec le client, l&#8217;indicateur vu devient vert lorsque le client le voit et gris si seuls les utilisateurs internes l&#8217;ont vu. D&#8217;autres am\u00e9liorations seront bient\u00f4t disponibles.<\/p>\n<h2>Connectez-vous \u00e0 votre compte Microsoft Teams en quelques clics<\/h2>\n<p>Notre premi\u00e8re version de l&#8217;int\u00e9gration de Microsoft Teams a \u00e9t\u00e9 d\u00e9velopp\u00e9e et sera d\u00e9ploy\u00e9e sur certains comptes d\u00e9but mars. Ce connecteur vous permettra de rejoindre vos comptes OneDesk et Microsoft en quelques clics seulement. Cela vous permettra d&#8217;ajouter vos utilisateurs, vos \u00e9quipes et les informations de votre entreprise \u00e0 OneDesk en quelques clics. Vos utilisateurs pourront se connecter avec leurs informations d&#8217;identification Microsoft et vous pourrez ajouter l&#8217;application OneDesk \u00e0 votre interface utilisateur Microsoft Teams. Nous pr\u00e9voyons d&#8217;augmenter les fonctionnalit\u00e9s de cette int\u00e9gration, alors contactez-nous pour nous faire savoir ce que vous aimeriez voir ajout\u00e9 ici.<\/p>\n<h2>Autres am\u00e9liorations<\/h2>\n<ul>\n<li>L&#8217;allemand est maintenant disponible<\/li>\n<li>Les messages non envoy\u00e9s sont conserv\u00e9s lors du changement d&#8217;onglet. Cependant, l&#8217;actualisation de votre navigateur effacera tous les messages non envoy\u00e9s.<\/li>\n<li>La g\u00e9n\u00e9ration d&#8217;un rapport respecte d\u00e9sormais le fuseau horaire de votre organisation<\/li>\n<li>S\u00e9lectionnez la langue lors de la configuration rapide<\/li>\n<li>Am\u00e9liorer les performances de la fen\u00eatre contextuelle des \u00e9l\u00e9ments li\u00e9s<\/li>\n<\/ul>\n<p>Plus plus de 100 corrections de bogues et am\u00e9liorations.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le samedi 27 f\u00e9vrier, OneDesk a publi\u00e9 la mise \u00e0 jour de f\u00e9vrier 2021 de OneDesk avec de nombreuses nouvelles fonctionnalit\u00e9s et am\u00e9liorations. Personnalisez le formulaire de cr\u00e9ation pour chaque type d&#8217;article Vous pouvez d\u00e9sormais personnaliser le formulaire de cr\u00e9ation interne pour chaque type d&#8217;\u00e9l\u00e9ment. Cela signifie que vous pouvez avoir diff\u00e9rents formulaires pour diff\u00e9rents [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9426],"tags":[],"class_list":["post-73500","post","type-post","status-publish","format-standard","hentry","category-3-notes-de-version"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Notes de version f\u00e9vrier 2021 | Int\u00e9gration d&#039;\u00e9quipes et plus | OneDesk<\/title>\n<meta name=\"description\" content=\"Voici les notes de publication de OneDesk pour f\u00e9vrier 2021. 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