{"id":73635,"date":"2021-03-16T19:51:42","date_gmt":"2021-03-16T19:51:42","guid":{"rendered":"https:\/\/onedesk.com\/mettre-le-portail-client-onedesk-sur-votre-site\/"},"modified":"2021-03-16T19:51:42","modified_gmt":"2021-03-16T19:51:42","slug":"mettre-le-portail-client-onedesk-sur-votre-site","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/mettre-le-portail-client-onedesk-sur-votre-site\/","title":{"rendered":"Mettre le portail client OneDesk sur votre site Web"},"content":{"rendered":"

OneDesk comprend un portail client que vous pouvez utiliser pour interagir avec vos clients, leur fournir une interface d’acc\u00e8s \u00e0 leurs tickets et en discuter avec vous. Le portail client sert \u00e9galement de base de connaissances dans laquelle vous pouvez publier les articles que vous souhaitez partager avec vos clients. Quelle que soit la fa\u00e7on dont vous souhaitez l’utiliser, vous devez le mettre sur votre site Web pour que vos clients le trouvent. Il existe diff\u00e9rentes mani\u00e8res de proc\u00e9der, que je vais aborder du plus simple au plus difficile.<\/p>\n

1. Mettez le widget sur votre site Web.<\/h3>\n

Le widget met un onglet lat\u00e9ral sur votre site Web. Lorsqu’un visiteur clique dessus, il ouvre le portail client dans une fen\u00eatre contextuelle.
\n\"\"
\nPour mettre le widget sur votre site Web, vous devez coller un extrait de code javascript avant la balise de fermeture du corps sur chaque page sur laquelle vous souhaitez qu’il apparaisse. Vous pouvez trouver votre extrait dans le panneau d’administration de votre compte OneDesk, sous Administration> Applications client. Cliquez sur le lien “G\u00e9n\u00e9rer un extrait”.
\n\"\"<\/p>\n

Vous pouvez simplement copier et coller cet extrait tel quel, mais il y a quelques options que vous voudrez peut-\u00eatre configurer qui sont assez explicites. vous pouvez changer le texte (texte), la position sur la page (position, d\u00e9calage), les couleurs (overlayBgColor, bgColor, bgColorHover), la police (fontSize, fontColor, fontColorHover). Ne modifiez pas le nom de l’organisation, car c’est ce qui le d\u00e9finit sur votre propre portail client.<\/p>\n

odconfig.text = ‘feedback’;
\nodconfig.position = ‘gauche’; \/\/ les options valides sont: haut, bas, gauche, droite
\nodconfig.offset = 300; \/\/ d\u00e9calage par rapport \u00e0 la fin du bouton, chiffres uniquement!
\nodconfig.overlayBgColor = ‘noir’;
\nodconfig.bgColor = ‘bleu’; \/\/ couleur du bouton
\nodconfig.bgColorHover = ‘# ADD8E6’; \/\/ couleur du bouton survol\u00e9
\nodconfig.fontSize = 22; \/\/ taille de la police, chiffres uniquement!
\nodconfig.fontColor = ‘blanc’;
\nodconfig.fontColorHover = ‘blanc’;
\nodconfig.org_name = ‘votreOrgURI’; \/\/ ne change pas \u00e7a!<\/p>\n

2. Placez le portail dans une iframe.<\/h3>\n

Un iframe vous permet d’int\u00e9grer une page Web dans une autre.
\nMettre un balise iframe<\/a> sur votre page Web et pour la source (src), utilisez le lien vers votre portail client OneDesk. Vous pouvez trouver ce lien sous “Administration> Portail client “et il y a un lien pr\u00e8s du titre de la page. Suivez ce lien et copiez l’URL de destination.
\n\"\"<\/p>\n

Lorsque vous utilisez une iframe, n’oubliez pas de d\u00e9finir la largeur et la hauteur de la taille du cadre.<\/p>\n

3. Mettez le portail sur votre propre domaine.<\/h3>\n

Lorsqu’un utilisateur ouvre le portail client OneDesk \u00e0 partir de votre site Web, il navigue r\u00e9ellement sur OneDesk.com.Si vous souhaitez conserver le portail sous votre propre domaine, vous pouvez le faire en ajoutant votre page de portail OneDesk en tant qu’enregistrement CNAME sur votre registraire de domaine. Pour ce faire, vous devez \u00eatre en mesure de vous connecter \u00e0 votre registraire de domaine et de suivre les instructions. Par exemple, si votre domaine est enregistr\u00e9 sur Godaddy, vous devrez suivre les instructions ici<\/a> s’il s’agit de Namecheap, les instructions sont ici<\/a> .<\/p>\n","protected":false},"excerpt":{"rendered":"

OneDesk comprend un portail client que vous pouvez utiliser pour interagir avec vos clients, leur fournir une interface d’acc\u00e8s \u00e0 leurs tickets et en discuter avec vous. Le portail client sert \u00e9galement de base de connaissances dans laquelle vous pouvez publier les articles que vous souhaitez partager avec vos clients. Quelle que soit la fa\u00e7on […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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