{"id":73716,"date":"2021-03-16T19:54:42","date_gmt":"2021-03-16T19:54:42","guid":{"rendered":"https:\/\/onedesk.com\/mettre-un-simple-formulaire-de-ticket-sur-votre-site-2\/"},"modified":"2021-03-16T20:03:50","modified_gmt":"2021-03-16T20:03:50","slug":"mettre-un-simple-formulaire-de-ticket-sur-votre-site","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/mettre-un-simple-formulaire-de-ticket-sur-votre-site\/","title":{"rendered":"Mettre un simple formulaire de ticket sur votre site Web."},"content":{"rendered":"<p>Alors que OneDesk propose un portail client complet que vous pouvez mettre sur votre site Web, nos utilisateurs recherchent parfois quelque chose d&#8217;un peu plus simple. On nous demande souvent comment ils peuvent mettre un simple formulaire de soumission de billets sur leur site Web sans le reste du portail.<\/p>\n<p>Souvent, nos utilisateurs en sont au stade o\u00f9 ils veulent d\u00e9passer la simple capture d&#8217;e-mails pour cr\u00e9er des tickets. Cela peut \u00eatre pour diverses raisons, mais la justification de loin la plus courante est qu&#8217;ils veulent s&#8217;assurer que leurs clients soumettent toutes les informations requises lors de la soumission d&#8217;un billet. Cela leur \u00e9vite de perdre du temps \u00e0 extraire les informations n\u00e9cessaires, pi\u00e8ce par pi\u00e8ce, via une s\u00e9rie d&#8217;e-mails.<\/p>\n<p>Voici comment configurer OneDesk pour capturer des tickets \u00e0 l&#8217;aide d&#8217;un simple formulaire de soumission.<\/p>\n<p>1) Sous &#8220;Administration&#8221;, s\u00e9lectionnez la page &#8220;Formulaires&#8221; et d\u00e9veloppez le formulaire &#8220;ticket&#8221;.<br \/>\n<img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-59221\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01.png\" alt=\"\" width=\"1286\" height=\"761\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01.png 1286w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01-300x178.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01-768x454.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01-1024x606.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01-507x300.png 507w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01-1140x675.png 1140w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01-255x151.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01-135x80.png 135w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01-68x40.png 68w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01-480x284.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01-500x296.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01-750x444.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01-360x213.png 360w\" sizes=\"(max-width: 1286px) 100vw, 1286px\" \/><\/p>\n<p>C&#8217;est ici que vous pouvez modifier le formulaire de ticket pour r\u00e9pondre \u00e0 vos besoins. Voici quelques-unes des choses que vous pouvez faire.<\/p>\n<ul>\n<li>Donnez au formulaire un titre et un sous-titre<\/li>\n<li>Ajouter et supprimer des propri\u00e9t\u00e9s de ticket dans le formulaire<\/li>\n<li>Modifiez les \u00e9tiquettes de ces propri\u00e9t\u00e9s et r\u00e9organisez-les<\/li>\n<li>Ajoutez des propri\u00e9t\u00e9s personnalis\u00e9es au formulaire (vous devez avoir d\u00e9j\u00e0 cr\u00e9\u00e9 ces champs personnalis\u00e9s dans &#8220;Administration&gt; Des billets&#8221;)<\/li>\n<li>D\u00e9cidez des propri\u00e9t\u00e9s requises pour que le client puisse soumettre le formulaire. Notez que les propri\u00e9t\u00e9s personnalis\u00e9es dont les valeurs par d\u00e9faut sont d\u00e9finies ne peuvent pas \u00eatre requises, car elles ne seront jamais vides.<\/li>\n<\/ul>\n<p>&#8230;<\/p>\n<p>2) Cliquez sur l&#8217;ic\u00f4ne de lien \u00e0 c\u00f4t\u00e9 du formulaire de ticket &#8230;<img decoding=\"async\" class=\"aligncenter size-full wp-image-59223\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/link-to-ticket-form.png\" alt=\"\" width=\"110\" height=\"40\"> &#8230; et cela l&#8217;ouvrira dans un nouvel onglet de navigateur, comme le verrait un client.<\/p>\n<p>Il s&#8217;agit de l&#8217;URL vers laquelle vous allez cr\u00e9er un lien, \u00e0 partir de votre site Web, pour fournir \u00e0 vos clients le formulaire. Vous pouvez \u00e9galement fournir ce lien directement \u00e0 vos clients.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-59224\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-03.png\" alt=\"\" width=\"470\" height=\"793\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-03.png 470w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-03-178x300.png 178w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-03-255x430.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-03-47x80.png 47w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-03-24x40.png 24w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-03-360x607.png 360w\" sizes=\"(max-width: 470px) 100vw, 470px\" \/><\/p>\n<p>&#8230;<\/p>\n<p>3) Autres param\u00e8tres \u00e0 modifier:<br \/>\nSous Administration, s\u00e9lectionnez la page &#8220;Portail client&#8221;. Sur cette page, d\u00e9finissez d&#8217;abord \u00abSoumettre les nouveaux \u00e9l\u00e9ments\u00bb sur \u00abLorsqu&#8217;il n&#8217;est pas connect\u00e9\u00bb, puis d\u00e9cochez la case \u00abAfficher les \u00e9l\u00e9ments pr\u00e9c\u00e9demment soumis\u00bb<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-59226\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/Customer-portal-options.png\" alt=\"\" width=\"767\" height=\"182\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/Customer-portal-options.png 767w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/Customer-portal-options-300x71.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/Customer-portal-options-255x61.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/Customer-portal-options-337x80.png 337w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/Customer-portal-options-169x40.png 169w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/Customer-portal-options-480x114.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/Customer-portal-options-500x119.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/Customer-portal-options-750x178.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/Customer-portal-options-360x85.png 360w\" sizes=\"(max-width: 767px) 100vw, 767px\" \/><\/p>\n<p><strong>Quelques choses \u00e0 savoir:<\/strong><br \/>\nVous pouvez avoir plusieurs formulaires diff\u00e9rents (jusqu&#8217;\u00e0 30) afin de pouvoir demander \u00e0 vos clients de soumettre diff\u00e9rents formulaires dans des circonstances diff\u00e9rentes. Chaque formulaire cr\u00e9era un nouveau type d&#8217;\u00e9l\u00e9ment dans OneDesk. Par exemple, vous pouvez configurer 3 formulaires diff\u00e9rents pour 3 types d&#8217;articles: \u00abDemande RH\u00bb, \u00abDemande informatique\u00bb et \u00abDemande de service\u00bb.<\/p>\n<p>Vous pouvez demander \u00e0 OneDesk d&#8217;agir automatiquement lorsque de nouveaux \u00e9l\u00e9ments sont re\u00e7us. Par exemple, vous pouvez placer de nouvelles \u00abdemandes RH\u00bb dans le projet RH, \u00eatre affect\u00e9es \u00e0 Jill et y r\u00e9pondre automatiquement avec un e-mail sp\u00e9cifique. Vous pouvez traiter diff\u00e9remment les autres types d&#8217;\u00e9l\u00e9ments tels que &#8220;Demandes informatiques&#8221; et &#8220;Demandes de service&#8221;.<\/p>\n<p>Vous pouvez demander au client de soumettre des tickets directement au projet appropri\u00e9 en ajoutant la propri\u00e9t\u00e9 \u00abprojets\u00bb au formulaire. Ensuite, vous pouvez modifier l&#8217;\u00e9tiquette de la propri\u00e9t\u00e9 du projet pour poser une courte question, \u00e0 laquelle r\u00e9pond le nom du projet.<\/p>\n<p>Dans l&#8217;exemple ci-dessous, j&#8217;ai chang\u00e9 le libell\u00e9 du projet en &#8220;Veuillez s\u00e9lectionner la meilleure cat\u00e9gorie pour votre demande&#8221;, puis j&#8217;ai s\u00e9lectionn\u00e9 quelques projets parmi lesquels choisir: Probl\u00e8me mat\u00e9riel, Probl\u00e8me logiciel ou Formation des utilisateurs<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-59222\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-02.png\" alt=\"\" width=\"1066\" height=\"684\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-02.png 1066w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-02-300x192.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-02-768x493.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-02-1024x657.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-02-468x300.png 468w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-02-255x164.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-02-125x80.png 125w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-02-62x40.png 62w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-02-480x308.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-02-500x321.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-02-750x481.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-02-360x231.png 360w\" sizes=\"(max-width: 1066px) 100vw, 1066px\" \/><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-59225\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-04.png\" alt=\"\" width=\"461\" height=\"810\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-04.png 461w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-04-171x300.png 171w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-04-255x448.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-04-46x80.png 46w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-04-23x40.png 23w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-04-360x633.png 360w\" sizes=\"(max-width: 461px) 100vw, 461px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Alors que OneDesk propose un portail client complet que vous pouvez mettre sur votre site Web, nos utilisateurs recherchent parfois quelque chose d&#8217;un peu plus simple. On nous demande souvent comment ils peuvent mettre un simple formulaire de soumission de billets sur leur site Web sans le reste du portail. Souvent, nos utilisateurs en sont [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9425,9427],"tags":[],"class_list":["post-73716","post","type-post","status-publish","format-standard","hentry","category-1-comment-utiliser-onedesk","category-6-helpdesk-lab"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - 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