{"id":74074,"date":"2021-03-16T20:04:38","date_gmt":"2021-03-16T20:04:38","guid":{"rendered":"https:\/\/onedesk.com\/les-macros-vous-simplifient-la-vie\/"},"modified":"2021-03-16T20:04:38","modified_gmt":"2021-03-16T20:04:38","slug":"les-macros-vous-simplifient-la-vie","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/les-macros-vous-simplifient-la-vie\/","title":{"rendered":"Les macros vous simplifient la vie!"},"content":{"rendered":"

Il existe de nombreuses fonctionnalit\u00e9s dans OneDesk qui peuvent vraiment vous simplifier la vie. Dans un article pr\u00e9c\u00e9dent, j’ai parl\u00e9 comment automatisations de flux de travail<\/em> peut effectuer automatiquement des actions<\/a> lorsque certaines conditions sont remplies. Dans cet article, je veux couvrir le Modification group\u00e9e<\/em> et Macros<\/em> Caract\u00e9ristiques. Je vais vous montrer comment ils vous permettent de travailler encore plus facilement, plus rapidement.<\/p>\n

Que sont Actions en vrac<\/em> ?<\/h3>\n

Les actions group\u00e9es vous permettent d’effectuer un ensemble de modifications sur des \u00e9l\u00e9ments et des projets en m\u00eame temps. Voici comment:<\/p>\n

    \n
  • Activez le panneau des d\u00e9tails de l’\u00e9l\u00e9ment et ancrez-le sur la droite. Si vous avez un \u00e9cran assez grand, je vous recommande de le laisser ainsi tout le temps.<\/li>\n
  • S\u00e9lectionnez plusieurs \u00e9l\u00e9ments. Vous pouvez le faire en cochant leurs cases ou en utilisant Ctrl + clic ou Maj + clic.<\/li>\n
  • D\u00e8s que vous avez s\u00e9lectionn\u00e9 plus d’un \u00e9l\u00e9ment, le panneau de d\u00e9tails sur la gauche change pour vous permettre d’apporter des modifications \u00e0 de nombreux \u00e9l\u00e9ments \u00e0 la fois.<\/li>\n
  • Apportez ces modifications, cliquez sur \u00abEx\u00e9cuter cette macro\u00bb et les modifications seront appliqu\u00e9es \u00e0 tous les \u00e9l\u00e9ments s\u00e9lectionn\u00e9s.<\/li>\n<\/ul>\n

    \"\"<\/p>\n

     <\/p>\n

    Comme vous pouvez le voir, il est facile d’apporter des modifications \u00e0 de nombreuses choses \u00e0 la fois. Voici quelques cas courants o\u00f9 cette fonctionnalit\u00e9 est tr\u00e8s utile:<\/p>\n

      \n
    • Filtrez et s\u00e9lectionnez tous les tickets ou t\u00e2ches ouverts affect\u00e9s \u00e0 un membre de l’\u00e9quipe. Utilisez l’outil macro pour les d\u00e9saffecter et affecter quelqu’un d’autre.<\/li>\n
    • Utilisez une macro pour fermer plusieurs tickets et les commenter * afin que le client sache (et puisse r\u00e9pondre \u00e0 la r\u00e9ouverture).<\/li>\n
    • D\u00e9finissez la valeur du champ personnalis\u00e9 sur un tas de choses \u00e0 la fois.<\/li>\n
    • Transformez un ensemble de tickets en t\u00e2ches et d\u00e9placez-les vers un autre projet.<\/li>\n
    • Ajoutez-vous en tant qu’abonn\u00e9 sur un tas d’\u00e9l\u00e9ments pour vous assurer d’\u00eatre inform\u00e9 des futures discussions \u00e0 leur sujet.<\/li>\n<\/ul>\n

      * Saviez-vous que les macro-commentaires peuvent m\u00eame contenir des champs dynamiques afin que vous puissiez utiliser les propri\u00e9t\u00e9s de chaque ticket dans le texte du commentaire? Vous pouvez alors avoir une r\u00e9ponse comme:
      \n\"\"<\/p>\n

      (n’oubliez pas de cliquer sur “publier” avant d’enregistrer la macro.)<\/p>\n

       <\/p>\n

      OK, alors que sont Macros<\/em> ?<\/h3>\n

      Les macros am\u00e9liorent encore la fonctionnalit\u00e9 de modification en bloc en vous permettant d’enregistrer ces ensembles d’actions pour une r\u00e9utilisation ult\u00e9rieure. Si vous effectuez les m\u00eames groupes d’actions maintes et maintes fois, mais sur diff\u00e9rentes s\u00e9lections d’\u00e9l\u00e9ments \u00e0 chaque fois, vous pouvez gagner encore plus de temps en enregistrant simplement l’action en bloc sous forme de macro.<\/p>\n

      Voici comment:<\/p>\n

        \n
      • Cliquez simplement sur “enregistrer cette macro” au bas du formulaire de modification group\u00e9e. Il vous sera demand\u00e9 de lui donner un nom avant de l’enregistrer.<\/li>\n
      • Lorsque vous souhaitez l’utiliser \u00e0 nouveau, s\u00e9lectionnez simplement certains \u00e9l\u00e9ments et cliquez sur le nom de la macro dans le menu Outils.<\/li>\n
      • Le panneau macro appara\u00eetra avec toutes vos modifications enregistr\u00e9es. Apportez les modifications souhait\u00e9es (le cas \u00e9ch\u00e9ant), puis cliquez sur “ex\u00e9cuter cette macro”<\/li>\n<\/ul>\n

        \"\"<\/p>\n

        Notez que diff\u00e9rentes applications (tickets, t\u00e2ches, etc …) ont diff\u00e9rentes macros enregistr\u00e9es, alors assurez-vous que vous \u00eates dans la bonne application pour trouver votre macro enregistr\u00e9e.<\/p>\n

        Les outils d’\u00e9dition en masse et de macros sont tr\u00e8s pratiques et vous permettent de passer votre temps \u00e0 vous concentrer sur des activit\u00e9s \u00e0 valeur ajout\u00e9e plut\u00f4t que sur des t\u00e2ches r\u00e9p\u00e9titives. Avez-vous des questions sur ces fonctionnalit\u00e9s? Faites le nous savoir.<\/p>\n","protected":false},"excerpt":{"rendered":"

        Il existe de nombreuses fonctionnalit\u00e9s dans OneDesk qui peuvent vraiment vous simplifier la vie. Dans un article pr\u00e9c\u00e9dent, j’ai parl\u00e9 comment automatisations de flux de travail peut effectuer automatiquement des actions lorsque certaines conditions sont remplies. Dans cet article, je veux couvrir le Modification group\u00e9e et Macros Caract\u00e9ristiques. Je vais vous montrer comment ils vous […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9425],"tags":[],"class_list":["post-74074","post","type-post","status-publish","format-standard","hentry","category-1-comment-utiliser-onedesk"],"yoast_head":"\nLes macros vous simplifient la vie! 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