{"id":76272,"date":"2021-03-17T18:25:57","date_gmt":"2021-03-17T18:25:57","guid":{"rendered":"https:\/\/onedesk.com\/saas-helpdesk-solutions-onedesk\/"},"modified":"2021-03-17T18:25:57","modified_gmt":"2021-03-17T18:25:57","slug":"saas-helpdesk-solutions-onedesk","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/saas-helpdesk-solutions-onedesk\/","title":{"rendered":"Tout sur les solutions d’assistance SaaS"},"content":{"rendered":"

Tout sur les solutions d’assistance SaaS<\/h2>\n

Logiciel en tant que service (SaaS) – qu’est-ce que c’est, pourquoi gagne-t-il en popularit\u00e9 et comment peut-il prendre en charge les op\u00e9rations de votre helpdesk?<\/p>\n

Il se d\u00e9cline en plusieurs variantes: DBaaS, IaaS et PaaS. Ensemble, ces variantes sont connues sous le nom de \u00abCloud\u00bb ou \u00abCloud Computing\u00bb.<\/p>\n

De plus en plus populaires, les solutions de helpdesk SaaS ont la capacit\u00e9 de r\u00e9pondre aux besoins de ses clients. Avec SaaS, vous pouvez acc\u00e9der \u00e0 vos outils de presque partout dans le monde. Le SaaS prend en charge les besoins de vos utilisateurs, g\u00e9n\u00e9ralement \u00e0 moindre co\u00fbt que l’achat, l’installation, la configuration et la maintenance de vos propres logiciels. C’est dans le Cloud. Les syst\u00e8mes d’assistance fournis par SaaS peuvent \u00eatre une solution id\u00e9ale pour ceux qui cherchent \u00e0 ex\u00e9cuter une op\u00e9ration efficace.<\/p>\n

Pourquoi tout le monde utilise le SaaS aujourd’hui.<\/h3>\n

Les solutions d’assistance SaaS ont l’avantage de cr\u00e9er une capacit\u00e9 d’assistance de facto \u00e0 l’\u00e9chelle de l’entreprise. M\u00eame si les techniciens sont s\u00e9par\u00e9s g\u00e9ographiquement, ils sont tous li\u00e9s \u00e0 une seule application de helpdesk, une application Web qui ne n\u00e9cessite pas l’installation de logiciel client \/ serveur sur l’ordinateur de chaque technicien. Il s’agit d’une fonction d’assistance \u00e0 la demande.<\/p>\n

Si toutes vos applications fonctionnent dans l’environnement SaaS ou dans le cloud, l’int\u00e9gration des applications est beaucoup plus facile.<\/p>\n

Les applications qui maintiennent les backlogs ou qui g\u00e8rent les r\u00e9sultats des tests de codage sp\u00e9cifique sont facilement accessibles si elles sont lanc\u00e9es depuis le cloud plut\u00f4t que depuis l’ordinateur de l’utilisateur. L\u00e0 encore, les donn\u00e9es utilis\u00e9es sont disponibles pour tous les membres de l’\u00e9quipe.<\/p>\n

Si l’\u00e9quipe a des difficult\u00e9s \u00e0 ex\u00e9cuter un flux de travail sp\u00e9cifique, un service d’assistance bas\u00e9 sur le cloud avec une capacit\u00e9 de flux de travail appliqu\u00e9e garantit que tous les membres de l’\u00e9quipe respectent les r\u00e8gles.<\/p>\n

En plus des avantages pr\u00e9c\u00e9dents, il n’est pas n\u00e9cessaire d’installer un syst\u00e8me d’assistance SaaS. Le fournisseur qui fournit le service installe, entretient, met \u00e0 jour et d\u00e9panne le syst\u00e8me, all\u00e9geant ainsi la charge de votre \u00e9quipe informatique.<\/p>\n

Il y a des inconv\u00e9nients \u00e0 l’utilisation du SaaS. Le principal inconv\u00e9nient est le manque de contr\u00f4le sur le service. En cas de panne, vous devez attendre que le fournisseur soit en mesure de restaurer le service. Si des donn\u00e9es sont perdues, le fournisseur, qui travaille peut-\u00eatre avec vous, doit essayer de les trouver. Et s’il y a une faille de s\u00e9curit\u00e9, eh bien il y a une faille de s\u00e9curit\u00e9.<\/p>\n

Il est clair que les avantages sont de loin plus nombreux que les inconv\u00e9nients dans l’utilisation d’un syst\u00e8me de helpdesk SaaS, presque n’importe quel syst\u00e8me de helpdesk SaaS. Cependant, OneDesk maximise les avantages avec ses solutions d’assistance SaaS.<\/p>\n

Ce que OneDesk apporte \u00e0 la table<\/h3>\n

Les solutions OneDesk vous offrent les capacit\u00e9s dont vous avez besoin dans un syst\u00e8me d’assistance efficace. Notre syst\u00e8me fait plus que simplement g\u00e9rer les tickets. Il permet au responsable du helpdesk de g\u00e9rer l’\u00e9quipe et sa charge de travail, de collecter des donn\u00e9es sur le ticket et d’acheminer le ticket vers la bonne personne ou \u00e9quipe.<\/p>\n

OneDesk ferme \u00e9galement la boucle sur les communications avec les clients du helpdesk. L’e-mail int\u00e9gr\u00e9, la messagerie et la possibilit\u00e9 d’annoter les tickets et les r\u00e9sultats, OneDesk maintient les techniciens en contact avec le client, lui faisant conna\u00eetre l’\u00e9tat de son ticket. Il peut m\u00eame permettre aux techniciens de communiquer avec les d\u00e9veloppeurs pour avoir un aper\u00e7u du fonctionnement du logiciel.<\/p>\n

Conclusion: OneDesk implique toute l’\u00e9quipe, des d\u00e9veloppeurs aux clients en passant par les techniciens.<\/p>\n

V\u00e9rifier notre site Web<\/a> pour en savoir plus sur la fa\u00e7on dont notre produit peut vous aider, ou r\u00e9servez une d\u00e9mo avec nous ici<\/a> !<\/p>\n

Cr\u00e9dit photo: “R\u00e9solu” \/ Arjan Almekinders \/ CC BY<\/a><\/span><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Tout sur les solutions d’assistance SaaS Logiciel en tant que service (SaaS) – qu’est-ce que c’est, pourquoi gagne-t-il en popularit\u00e9 et comment peut-il prendre en charge les op\u00e9rations de votre helpdesk? Il se d\u00e9cline en plusieurs variantes: DBaaS, IaaS et PaaS. Ensemble, ces variantes sont connues sous le nom de \u00abCloud\u00bb ou \u00abCloud Computing\u00bb. De […]<\/p>\n","protected":false},"author":18,"featured_media":58988,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9427],"tags":[],"class_list":["post-76272","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-6-helpdesk-lab"],"yoast_head":"\nTout sur les solutions d'assistance SaaS | Application d'assistance OneDesk<\/title>\n<meta name=\"description\" content=\"Solutions d'assistance SaaS: acc\u00e9dez aux fonctionnalit\u00e9s d'assistance sans avoir \u00e0 acheter, installer ou maintenir un logiciel! 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