{"id":76351,"date":"2021-03-17T18:41:22","date_gmt":"2021-03-17T18:41:22","guid":{"rendered":"https:\/\/onedesk.com\/connecter-helpdesk-a-crm\/"},"modified":"2021-03-17T18:41:25","modified_gmt":"2021-03-17T18:41:25","slug":"connecter-helpdesk-a-crm","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/connecter-helpdesk-a-crm\/","title":{"rendered":"OneDesk vous permet de connecter votre helpdesk \u00e0 CRM"},"content":{"rendered":"<h2 style=\"text-align: justify;\">OneDesk vous permet de connecter votre helpdesk \u00e0 CRM<\/h2>\n<p style=\"text-align: justify;\">Si vous ne l&#8217;avez pas d\u00e9j\u00e0 fait, vous devez connecter la base de donn\u00e9es de votre service d&#8217;assistance \u00e0 votre syst\u00e8me de gestion de la relation client (CRM) d\u00e8s que possible. Pourquoi?<\/p>\n<h3 style=\"text-align: justify;\">Une source unique de donn\u00e9es clients<\/h3>\n<p style=\"text-align: justify;\">Parce qu&#8217;une base de donn\u00e9es combin\u00e9e vous fournit une source unique d&#8217;informations sur les clients, les probl\u00e8mes syst\u00e8me et les solutions syst\u00e8me. Si vous avez deux ou plusieurs bases de donn\u00e9es, avec deux ou plusieurs sources d&#8217;entr\u00e9e, les erreurs d&#8217;entr\u00e9e cr\u00e9eront rapidement des bases de donn\u00e9es remplies d&#8217;informations contradictoires. Une seule source (utilisant une seule interface d&#8217;entr\u00e9e) garantit l&#8217;int\u00e9grit\u00e9 des donn\u00e9es.<\/p>\n<p style=\"text-align: justify;\">Vos repr\u00e9sentants du service client parlent \u00e0 vos clients. Lorsqu&#8217;ils parlent avec eux, ils entendent parler des am\u00e9liorations que l&#8217;utilisateur aimerait voir. Ils apprennent les subtilit\u00e9s du syst\u00e8me qui irritent l&#8217;utilisateur sans jamais atteindre le niveau d&#8217;\u00eatre vraiment irritant. Ils entendent parler d&#8217;un probl\u00e8me rencontr\u00e9 par un utilisateur mais ont choisi \u00e0 l&#8217;\u00e9poque de ne pas le signaler.<\/p>\n<h3 style=\"text-align: justify;\">Permet la collecte des commentaires des clients<\/h3>\n<p style=\"text-align: justify;\">Et, si vous voulez \u00e9viter de faire passer les gens de technicien \u00e0 technicien, les vendeurs peuvent en fait cr\u00e9er un ticket de base qui peut \u00eatre publi\u00e9 sur le syst\u00e8me de support. Encore une fois, un seul point d&#8217;entr\u00e9e de donn\u00e9es, un seul \u00e9l\u00e9ment de donn\u00e9es \u00e0 suivre. Et n&#8217;oubliez pas que nous proposons des communications multi-flux pour garder l&#8217;utilisateur impliqu\u00e9 dans de nombreux aspects de l&#8217;effort de cr\u00e9ation d&#8217;une solution. Et un client qui voit un effort fait pour le garder heureux est un client qui choisira probablement de rester avec vous et les services que vous offrez.<\/p>\n<p style=\"text-align: justify;\">Ajoutez \u00e0 cela le fait que les vendeurs n&#8217;ont pas \u00e0 apprendre le syst\u00e8me de helpdesk. La base de donn\u00e9es du helpdesk alimente le CRM et le syst\u00e8me CRM alimente le helpdesk. Aucun des deux n&#8217;a \u00e0 voir l&#8217;autre. La seule exigence est que les donn\u00e9es appropri\u00e9es soient disponibles \u00e0 la fois dans le helpdesk et dans le CRM.<\/p>\n<h3 style=\"text-align: justify;\">Laissez les repr\u00e9sentants communiquer des informations importantes directement avec les clients!<\/h3>\n<p style=\"text-align: justify;\">Si elle est correctement configur\u00e9e, l&#8217;interface entre le helpdesk et le CRM offre plusieurs capacit\u00e9s essentielles aux commerciaux. Si l&#8217;interface renvoie les tickets et les correctifs aux commerciaux, les commerciaux sont en mesure de communiquer avec leur client sur l&#8217;\u00e9tat des correctifs ou des mises \u00e0 niveau. Si le helpdesk recueille effectivement des informations ou des commentaires \u00e0 tous les niveaux du d\u00e9veloppement des produits, il peut fournir \u00e0 l&#8217;utilisateur, au client, des informations d\u00e9taill\u00e9es, leur donnant \u00e9galement une id\u00e9e de l&#8217;engagement de l&#8217;entreprise \u00e0 leur satisfaction. Et bien s\u00fbr, un client satisfait est beaucoup plus susceptible de rester avec vous et beaucoup plus susceptible de recommander vos services ou produits \u00e0 quelqu&#8217;un d&#8217;autre. Cela signifie augmenter les ventes, fid\u00e9liser les clients et augmenter les revenus.<\/p>\n<p style=\"text-align: justify;\">One Desk fournit exactement ce dont vous avez besoin. OneDesk se connecte \u00e0 votre CRM en utilisant Zapier comme interface. L&#8217;interface fournit des informations et des capacit\u00e9s pour soutenir votre force de vente et plusieurs capacit\u00e9s CRM suppl\u00e9mentaires.<\/p>\n<p style=\"text-align: justify;\">Gr\u00e2ce \u00e0 l&#8217;interface, vous disposez d&#8217;une base de donn\u00e9es virtuelle \u00e0 source unique qui permet aux commerciaux de suivre les d\u00e9veloppements saisis par les techniciens du helpdesk. Il leur permet m\u00eame de participer au processus de helpdesk, en fournissant des informations sur les mises \u00e0 niveau, les d\u00e9sagr\u00e9ments et d&#8217;autres id\u00e9es d&#8217;am\u00e9lioration de votre produit.<\/p>\n<p style=\"text-align: justify;\">Nous sommes disponibles pour vous faire profiter de notre exp\u00e9rience dans le d\u00e9veloppement d&#8217;un guide d&#8217;int\u00e9gration pour votre CRM particulier.<\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 10pt;\"><em>Cr\u00e9dit photo: &#8220;Hello White&#8221; \/ Philippe Put \/<a href=\"https:\/\/creativecommons.org\/licenses\/by\/2.0\/legalcode\"> CC BY<\/a><\/em><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>OneDesk vous permet de connecter votre helpdesk \u00e0 CRM Si vous ne l&#8217;avez pas d\u00e9j\u00e0 fait, vous devez connecter la base de donn\u00e9es de votre service d&#8217;assistance \u00e0 votre syst\u00e8me de gestion de la relation client (CRM) d\u00e8s que possible. Pourquoi? Une source unique de donn\u00e9es clients Parce qu&#8217;une base de donn\u00e9es combin\u00e9e vous fournit [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":59027,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9427],"tags":[],"class_list":["post-76351","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-6-helpdesk-lab"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>OneDesk vous permet de connecter votre helpdesk \u00e0 CRM | OneDesk<\/title>\n<meta name=\"description\" content=\"La connexion de votre helpdesk au CRM vous rend plus productif et proactif. 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