{"id":76422,"date":"2021-03-17T18:47:22","date_gmt":"2021-03-17T18:47:22","guid":{"rendered":"https:\/\/onedesk.com\/helpdesk-pour-une-entreprise-de-conception-web\/"},"modified":"2021-03-17T18:47:22","modified_gmt":"2021-03-17T18:47:22","slug":"helpdesk-pour-une-entreprise-de-conception-web","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/helpdesk-pour-une-entreprise-de-conception-web\/","title":{"rendered":"Le Helpdesk d&#8217;une entreprise de conception Web, les tenants et les aboutissants"},"content":{"rendered":"<p>Mise \u00e0 jour: 19\/12\/2019<\/p>\n<h2>Le Helpdesk d&#8217;une entreprise de conception Web, les tenants et les aboutissants<\/h2>\n<p style=\"text-align: justify;\">Vous dirigez une petite entreprise de conception de sites Web, comme une petite entreprise de conception de sites Web de dix ou douze personnes. Les affaires sont en plein essor, mais vous devez toujours \u00eatre en mesure de documenter et de suivre les tickets \u00e0 probl\u00e8me. Vous avez toujours besoin des services d&#8217;un help desk. Et en tant qu&#8217;entreprise de conception Web, vous devez fournir un acc\u00e8s au service d&#8217;assistance non seulement \u00e0 votre \u00e9quipe, mais aussi \u00e0 vos clients pour lesquels vous d\u00e9veloppez et g\u00e9rez des sites Web. Vous devez fournir un support helpdesk interne et externe. Vous avez besoin d&#8217;un service d&#8217;assistance pour une entreprise de conception Web qui g\u00e8re tous les aspects de l&#8217;entreprise.<\/p>\n<h3 style=\"text-align: justify;\"><span data-story-id=\"story_cba4ffdf78b5f49dd0a8cd8629212d64\" data-room-id=\"room_d3c1e182c20485489472dff419c0923f\" data-timestamp=\"1490728132282\" data-text=\"How should you deal with the external side of the helpdesk: clients and requests...\" data-userid=\"800745871890653184\" data-orgid=\"425220639864197120\">Comment g\u00e9rer le c\u00f4t\u00e9 externe du helpdesk: clients et demandes &#8230;<\/span><img><\/h3>\n<p style=\"text-align: justify;\">Les utilisateurs externes, les personnes qui utilisent votre cr\u00e9ation pour leur entreprise auront besoin d&#8217;un service d&#8217;assistance. Si le back-end ne traite pas tout \u00e0 fait une carte de d\u00e9bit comme il a \u00e9t\u00e9 con\u00e7u pour les traiter, le probl\u00e8me doit \u00eatre r\u00e9solu. Et bien s\u00fbr, la r\u00e9solution ne d\u00e9pendra pas du client. En cons\u00e9quence, le client doit \u00eatre en mesure d&#8217;identifier les probl\u00e8mes et de les signaler \u00e0 votre service d&#8217;assistance.<\/p>\n<p style=\"text-align: justify;\">Si une partie de la page Web ne fonctionne pas correctement, l&#8217;utilisateur externe peut cr\u00e9er un ticket de probl\u00e8me et utiliser les tickets de probl\u00e8me captur\u00e9s pour g\u00e9n\u00e9rer des rapports si n\u00e9cessaire. Tout cela peut servir aux SLA de support et aux accords contractuels.<\/p>\n<p style=\"text-align: justify;\">Les utilisateurs externes disposent d&#8217;une certaine flexibilit\u00e9 dans la fa\u00e7on dont ils signalent leurs probl\u00e8mes et comment ils suivent la r\u00e9solution de leurs probl\u00e8mes signal\u00e9s. Bien qu&#8217;ils ne puissent pas attribuer des probl\u00e8mes \u00e0 des techniciens de support sp\u00e9cifiques, l&#8217;utilisateur externe peut, si le logiciel de support est configur\u00e9 correctement, afficher la plupart des donn\u00e9es contenues dans le ticket de probl\u00e8me.<\/p>\n<h3 style=\"text-align: justify;\">Comment g\u00e9rer le c\u00f4t\u00e9 interne du helpdesk: agents et sous-traitants.<img> .<\/h3>\n<p style=\"text-align: justify;\">Le syst\u00e8me d&#8217;assistance doit \u00e9galement permettre la s\u00e9paration entre les probl\u00e8mes des clients externes au sein de la base de donn\u00e9es. Autrement dit, le syst\u00e8me doit pr\u00e9senter \u00e0 un client uniquement les probl\u00e8mes li\u00e9s \u00e0 son site Web et l&#8217;emp\u00eacher d&#8217;acc\u00e9der aux tickets li\u00e9s \u00e0 d&#8217;autres clients.<\/p>\n<p style=\"text-align: justify;\">Les utilisateurs internes, le personnel du helpdesk et les d\u00e9veloppeurs qui cr\u00e9ent les sites Web, disposent de toutes les capacit\u00e9s de helpdesk n\u00e9cessaires pour une gestion efficace des tickets. Cela inclurait:<\/p>\n<ul style=\"text-align: justify;\">\n<li>La possibilit\u00e9 de filtrer les tickets sur une vari\u00e9t\u00e9 de domaines<\/li>\n<li>La possibilit\u00e9 de g\u00e9n\u00e9rer des rapports<\/li>\n<li>La possibilit\u00e9 d&#8217;utiliser les informations pour g\u00e9rer la charge de travail des techniciens<\/li>\n<li>La capacit\u00e9 d&#8217;utiliser les informations pour mesurer l&#8217;efficacit\u00e9 du personnel du helpdesk<\/li>\n<li>La possibilit\u00e9 de changer la personne responsable de la r\u00e9solution d&#8217;un probl\u00e8me<\/li>\n<li>La possibilit\u00e9 de configurer des automatisations de flux de travail qui pourraient rendre votre flux de travail plus efficace<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">Vous avez besoin d&#8217;un service d&#8217;assistance pour une entreprise de conception Web qui peut vous fournir tout cela si vous voulez rester au top.<\/p>\n<h3 style=\"text-align: justify;\"><span data-story-id=\"story_cba4ffdf78b5f49dd0a8cd8629212d64\" data-room-id=\"room_d3c1e182c20485489472dff419c0923f\" data-timestamp=\"1490728132282\" data-text=\"OneDesk has you covered\" data-userid=\"800745871890653184\" data-orgid=\"425220639864197120\">OneDesk vous a couvert<\/span><img> dans les deux sens<\/h3>\n<p style=\"text-align: justify;\">OneDesk offre une multitude d&#8217;options pour les utilisateurs externes et internes. Ils incluent la capacit\u00e9 de:<\/p>\n<ul style=\"text-align: justify;\">\n<li>Cr\u00e9er des champs personnalis\u00e9s dans la base de donn\u00e9es<\/li>\n<li>Cr\u00e9er plusieurs filtres<\/li>\n<li>Restreindre l&#8217;acc\u00e8s aux donn\u00e9es en fonction des utilisateurs<\/li>\n<li>G\u00e9n\u00e9rer des rapports index\u00e9s sur des champs de donn\u00e9es sp\u00e9cifiques<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">Dans l&#8217;ensemble, OneDesk est en mesure de r\u00e9pondre aux besoins des petites entreprises de d\u00e9veloppement Web. OneDesk fournit le support dont vous avez besoin sans avoir \u00e0 payer pour une base de donn\u00e9es enti\u00e8re gr\u00e2ce \u00e0 la disponibilit\u00e9 du logiciel en tant que service (SaaS). Nous sommes en mesure de tarifer nos services pour r\u00e9pondre \u00e0 vos besoins, financi\u00e8rement et techniquement.<\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 10pt;\"><em>Cr\u00e9dit photo: &#8220; Conception de tissu &#8221; \/ yaskii \/<a href=\"https:\/\/creativecommons.org\/licenses\/by\/2.0\/legalcode\"> CC BY<\/a><\/em><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mise \u00e0 jour: 19\/12\/2019 Le Helpdesk d&#8217;une entreprise de conception Web, les tenants et les aboutissants Vous dirigez une petite entreprise de conception de sites Web, comme une petite entreprise de conception de sites Web de dix ou douze personnes. Les affaires sont en plein essor, mais vous devez toujours \u00eatre en mesure de documenter [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":59064,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9427],"tags":[],"class_list":["post-76422","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-6-helpdesk-lab"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Le Helpdesk d&#039;une entreprise de conception Web, les tenants et les aboutissants | OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk est en mesure de fournir une assistance de la plus petite \u00e9quipe \u00e0 une organisation mondiale. 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