{"id":76441,"date":"2021-03-17T18:47:36","date_gmt":"2021-03-17T18:47:36","guid":{"rendered":"https:\/\/onedesk.com\/helpdesk-pour-une-entreprise-de-logiciels\/"},"modified":"2021-03-17T18:47:36","modified_gmt":"2021-03-17T18:47:36","slug":"helpdesk-pour-une-entreprise-de-logiciels","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/helpdesk-pour-une-entreprise-de-logiciels\/","title":{"rendered":"Le bon Helpdesk pour une entreprise de logiciels"},"content":{"rendered":"

Le bon Helpdesk pour une entreprise de logiciels<\/strong><\/h2>\n

L’industrie du logiciel est incroyablement diversifi\u00e9e, utilisant un large \u00e9ventail de processus, de technologies et d’applications pour soutenir les d\u00e9veloppeurs. Les m\u00e9thodes de d\u00e9veloppement logiciel vont du cycle de vie de d\u00e9veloppement syst\u00e8me \/ logiciel traditionnel \u00e0 la programmation extr\u00eame ou XP. Alors qu’en g\u00e9n\u00e9ral, la quasi-totalit\u00e9 des clients seront des clients internes, chaque m\u00e9thode pr\u00e9sente un ensemble diff\u00e9rent de besoins en mati\u00e8re de support technique. Les besoins d\u00e9pendent m\u00eame de la mani\u00e8re dont vous souhaitez utiliser les fonctionnalit\u00e9s du helpdesk. Nous vous montrerons tout ce dont vous avez besoin pour trouver le bon service d’assistance pour une entreprise de logiciels.<\/p>\n

<\/h3>\n

l’impact du helpdesk sur le d\u00e9veloppement logiciel<\/span><\/h3>\n

L’une des principales fonctions d’un service d’assistance est de r\u00e9soudre rapidement et efficacement les probl\u00e8mes d’application, de syst\u00e8me et de r\u00e9seau. Selon les m\u00e9thodes de d\u00e9veloppement utilis\u00e9es, un certain nombre d’applications ou d’outils peuvent \u00eatre en jeu au sein de l’organisation. Une organisation utilisant le d\u00e9veloppement Scrum disposera probablement d’un outil adapt\u00e9 au suivi du d\u00e9veloppement et de la mise en \u0153uvre des user stories, des r\u00e9sultats des tests (r\u00e9ussite ou \u00e9chec) et de la documentation des bogues.<\/p>\n

Une approche de d\u00e9veloppement XP rendra la disponibilit\u00e9 des outils de gestion de version et de contr\u00f4le de version absolument critique. Le d\u00e9veloppement pilot\u00e9 par les tests (TDD) n\u00e9cessite une utilisation intensive des tests automatis\u00e9s. Et encore une fois, la disponibilit\u00e9 de l’outil devient critique dans cet environnement.<\/p>\n

Mais dans tous ces environnements, une r\u00e9solution rapide des tickets est absolument essentielle. Le syst\u00e8me de pilotage des tests automatis\u00e9s doit \u00eatre disponible pour prendre en charge TDD et XP. La seule autre alternative est la r\u00e9gression manuelle, une approche irr\u00e9aliste dans l’environnement.<\/p>\n

Le helpdesk doit \u00eatre efficace. Il doit \u00eatre capable de communiquer efficacement un probl\u00e8me, de le soulever et de r\u00e9soudre les probl\u00e8mes des outils. Sinon, le d\u00e9veloppement pourrait facilement s’arr\u00eater. Et dans un projet Agile, cela signifie un impact sur toutes les \u00e9tapes du processus de d\u00e9veloppement. Un helpdesk pour une entreprise de logiciels doit \u00eatre efficace et modulaire.<\/p>\n

<\/h3>\n

l’impact du helpdesk sur la maintenance du logiciel et les commentaires<\/span><\/h3>\n

M\u00eame la maintenance des logiciels, en particulier les logiciels g\u00e9r\u00e9s par une \u00e9quipe Agile (Scrum, XP, d\u00e9veloppement pilot\u00e9 par les fonctions, etc.), d\u00e9pendra diff\u00e9remment des outils de d\u00e9veloppement, de test et de contr\u00f4le de version.<\/p>\n

Lors de la maintenance logicielle, les bogues d\u00e9tect\u00e9s, les am\u00e9liorations demand\u00e9es et les modifications de conception d\u00e9velopp\u00e9es devront \u00eatre suivis. Ils devront tous \u00eatre disponibles pour les d\u00e9veloppeurs. Et les analystes, les d\u00e9veloppeurs et les clients doivent communiquer.<\/p>\n

<\/h3>\n

l’impact du helpdesk sur la structure interne de l’entreprise et de l’organisation, des agents et des coordinateurs.
\n<\/span><\/h3>\n

En fonction de la fa\u00e7on dont vous impl\u00e9mentez votre service d’assistance et de la mani\u00e8re dont vous organisez le personnel de soutien et d’entr\u00e9e au service d’assistance, le service d’assistance peut contribuer de mani\u00e8re significative \u00e0 la capacit\u00e9 de d\u00e9veloppement logiciel de l’entreprise. Avez-vous des outils critiques (tests automatis\u00e9s) ou une capacit\u00e9 de v\u00e9rification logicielle constante? Assurez-vous que vous pouvez attribuer les probl\u00e8mes aux vrais experts et suivre les progr\u00e8s de mani\u00e8re transparente. Les experts devraient \u00eatre en mesure de parler aux concepteurs et analystes r\u00e9els et d’obtenir des commentaires de leur part. Bien s\u00fbr, cela signifie que tout le monde dans l’organisation de d\u00e9veloppement devrait avoir une certaine forme d’acc\u00e8s \u00e0 la capacit\u00e9 de helpdesk.<\/p>\n

<\/h3>\n

OneDesk vous a couvert!<\/h3>\n

OneDesk est id\u00e9al pour vos besoins de d\u00e9veloppement. Il fournit de multiples m\u00e9thodes de communication, permet aux techniciens du help desk de communiquer avec les d\u00e9veloppeurs et les managers. Il capture les commentaires et suggestions des utilisateurs et permet des discussions en temps r\u00e9el entre le support technique et les utilisateurs de l’outil. Il peut trier les probl\u00e8mes par outil. Il prend en charge une grande vari\u00e9t\u00e9 d’environnements de d\u00e9veloppement Agile.<\/p>\n

 <\/p>\n

Cr\u00e9dit photo: “ Box Town 2 ” \/ Kim Love \/ CC BY<\/a><\/em><\/span><\/p>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Le bon Helpdesk pour une entreprise de logiciels L’industrie du logiciel est incroyablement diversifi\u00e9e, utilisant un large \u00e9ventail de processus, de technologies et d’applications pour soutenir les d\u00e9veloppeurs. Les m\u00e9thodes de d\u00e9veloppement logiciel vont du cycle de vie de d\u00e9veloppement syst\u00e8me \/ logiciel traditionnel \u00e0 la programmation extr\u00eame ou XP. Alors qu’en g\u00e9n\u00e9ral, la quasi-totalit\u00e9 […]<\/p>\n","protected":false},"author":18,"featured_media":59075,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9427],"tags":[],"class_list":["post-76441","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-6-helpdesk-lab"],"yoast_head":"\nLe bon Helpdesk pour une entreprise de logiciels | Application d'assistance OneDesk<\/title>\n<meta name=\"description\" content=\"Vous recherchez un helpdesk pour une entreprise de logiciels? 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