{"id":76453,"date":"2021-03-17T18:52:53","date_gmt":"2021-03-17T18:52:53","guid":{"rendered":"https:\/\/onedesk.com\/assistance-droite-industrie-des-biens-de-consommation-en-mouvement-rapide-fmcg\/"},"modified":"2021-03-17T18:52:53","modified_gmt":"2021-03-17T18:52:53","slug":"assistance-droite-industrie-des-biens-de-consommation-en-mouvement-rapide-fmcg","status":"publish","type":"post","link":"https:\/\/onedesk.com\/fr\/assistance-droite-industrie-des-biens-de-consommation-en-mouvement-rapide-fmcg\/","title":{"rendered":"Le bon service d’assistance pour l’industrie des biens de consommation \u00e0 \u00e9volution rapide (FMCG)"},"content":{"rendered":"

Le bon service d’assistance pour l’industrie des biens de consommation \u00e0 \u00e9volution rapide (FMCG)<\/span><\/h2>\n

Sur le march\u00e9 actuel, les biens de consommation \u00e9voluent rapidement. Ce qui \u00e9tait la technologie de pointe hier, ce sont pratiquement les griffes et les ciseaux d’ours d’aujourd’hui. Les t\u00e9l\u00e9phones cellulaires changent, les t\u00e9l\u00e9viseurs changent, les ordinateurs changent. Comment le consommateur s’adapte-t-il au nouveau syst\u00e8me d’exploitation? Comment parvient-elle \u00e0 connecter le nouveau t\u00e9l\u00e9viseur \u00e0 \u00e9cran plat pr\u00eat pour Internet \u00e0 son syst\u00e8me c\u00e2bl\u00e9?<\/p>\n

Tous ces changements ont un impact \u00e9norme sur le consommateur. Les processus et les options de configuration changent, apparemment de jour en jour, litt\u00e9ralement de mois en mois. Quelque chose d’aussi simple que de connecter un casque Bluetooth\u00ae \u00e0 votre t\u00e9l\u00e9phone peut devenir tr\u00e8s frustrant lorsque vous essayez de savoir quoi faire en premier.<\/p>\n

Comment un helpdesk influe sur le marketing et les am\u00e9liorations des biens de consommation<\/span><\/h3>\n

C’est \u00e0 ce moment qu’un helpdesk pour l’industrie FMCG, avec un personnel bien form\u00e9, peut avoir un impact significatif sur le marketing et les am\u00e9liorations des biens de consommation. Les techniciens sont-ils correctement form\u00e9s et capables de fournir des solutions rapidement et avec pr\u00e9cision? Le helpdesk cr\u00e9e-t-il une base de donn\u00e9es, capturant les probl\u00e8mes habituels avec un produit? La cr\u00e9ation d’une base de donn\u00e9es de probl\u00e8mes vous permet de visualiser les probl\u00e8mes de diff\u00e9rentes mani\u00e8res, permettant aux sp\u00e9cialistes du marketing d’identifier le probl\u00e8me fr\u00e9quemment rencontr\u00e9 – et sa solution.<\/p>\n

\u00c9quip\u00e9 de ce type d’informations, le marketing peut fournir aux d\u00e9veloppeurs de produits de consommation les informations dont ils ont besoin pour am\u00e9liorer le produit. L’entreprise est \u00e9galement en mesure de g\u00e9n\u00e9rer une liste de questions fr\u00e9quemment pos\u00e9es, de r\u00e9pondre \u00e0 des questions pour des probl\u00e8mes plus simples et de lib\u00e9rer le temps des techniciens pour r\u00e9soudre des probl\u00e8mes plus complexes.<\/p>\n

Comment un service d’assistance affecte les commandes contractuelles et les autres exigences des clients<\/span><\/h3>\n

Les commandes contractuelles n\u00e9cessiteront que la direction du helpdesk trie les tickets par client. L’utilisation d’une page Web d’assistance efficace offre aux utilisateurs la possibilit\u00e9 de saisir leurs propres probl\u00e8mes, de recevoir des informations du personnel du support technique ou de l’\u00e9quipe marketing et d’acc\u00e9der \u00e0 des ensembles mis \u00e0 jour de questions fr\u00e9quemment pos\u00e9es pour un produit sp\u00e9cifique.<\/p>\n

Les donn\u00e9es du Helpdesk (combien de temps a-t-il fallu pour r\u00e9soudre le probl\u00e8me, combien de probl\u00e8mes par p\u00e9riode de temps, etc.) peuvent facilement prendre en charge les accords de niveau de service avec les clients contractuels.<\/p>\n

L’utilisateur a-t-il besoin d’un “pr\u00eateur”? Cela peut \u00eatre coordonn\u00e9 par un helpdesk pour l’industrie FMCG. D’autres personnes \u00e9prouvent-elles les m\u00eames difficult\u00e9s? Sont-ils al\u00e9atoires ou y a-t-il un mod\u00e8le aux difficult\u00e9s?<\/p>\n

Comment un helpdesk affecte la structure interne de l’entreprise et simplifie les flux de travail<\/span><\/h3>\n

L’impact interne sur l’entreprise qui fabrique les produits doit permettre d’identifier, de traiter et de r\u00e9soudre les difficult\u00e9s, les d\u00e9fauts et autres probl\u00e8mes, en capturant des informations critiques sur les d\u00e9fauts et les probl\u00e8mes. Les probl\u00e8mes et leurs r\u00e9solutions doivent \u00eatre suivis pour aider votre entreprise \u00e0 \u00e9viter de r\u00e9inventer la roue. Cela n\u00e9cessite la libre circulation des informations entre les d\u00e9partements; quelque chose qui peut \u00eatre facilit\u00e9 par un service d’assistance.<\/p>\n

Nous avons ce qu’il vous faut<\/h3>\n

OneDesk peut vous fournir les outils n\u00e9cessaires pour r\u00e9pondre \u00e0 toutes ces exigences. Les champs personnalis\u00e9s, les capacit\u00e9s de tri, la possibilit\u00e9 d’attribuer, de r\u00e9attribuer et de mettre \u00e0 jour les tickets, et de suivre le temps n\u00e9cessaire pour adresser les tickets, contribuent tous \u00e0 faire de OneDesk le service d’assistance pour l’application de l’industrie FMCG. L’option bas\u00e9e sur le cloud signifie que vous pouvez assister les utilisateurs n’importe o\u00f9 et \u00e0 tout moment. Et cela vous permet de fournir cette assistance rapidement, avant que l’utilisateur ne soit frustr\u00e9, avant que son impression du produit ne diminue, ce qui nuit \u00e0 l’image de votre produit et, en fin de compte, \u00e0 vos ventes.<\/p>\n

Cr\u00e9dit photo: “ Routes et chemins de fer ” \/ woodleywonderworks \/ CC BY<\/a><\/em><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Le bon service d’assistance pour l’industrie des biens de consommation \u00e0 \u00e9volution rapide (FMCG) Sur le march\u00e9 actuel, les biens de consommation \u00e9voluent rapidement. Ce qui \u00e9tait la technologie de pointe hier, ce sont pratiquement les griffes et les ciseaux d’ours d’aujourd’hui. Les t\u00e9l\u00e9phones cellulaires changent, les t\u00e9l\u00e9viseurs changent, les ordinateurs changent. Comment le consommateur […]<\/p>\n","protected":false},"author":18,"featured_media":59078,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9427],"tags":[],"class_list":["post-76453","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-6-helpdesk-lab"],"yoast_head":"\nLe service d'assistance adapt\u00e9 \u00e0 l'industrie des biens de consommation en \u00e9volution rapide<\/title>\n<meta name=\"description\" content=\"Un helpdesk bien con\u00e7u et organis\u00e9 est essentiel pour commercialiser vos nouveaux produits. 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