AI Help Desk
Increase efficiency and provide support at scale with a personalized AI help desk solution.
Save agents time with AI help desk
OneDesk is a full-featured help desk with AI integration. Create canned responses and knowledgebase articles. Your AI harnesses the power of Large Language Models (LLMs) to suggest the most relevant content based on the conversation. The AI can also generate new replies based on its knowledge.
Handle chat support with advanced AI
Handle large volumes of support – anytime! Your personal AI helpdesk agent uses GPT-like natural language to answer customers. Your AI agent’s knowledge is entirely based on your own content – saved replies, webpages, knowledgebase articles, and/or previous agent replies.
Deflect tickets and enable self-service
Provide next-level self-service options and cut back on ticket volume with OneDesk’s AI-integrated support tools – chat, knowledgebase, and ticket forms.
Explore the benefits of an AI-powered help desk
Unlock all the benefits of an AI help desk.
Always available
Expand to a global audience or enable 24/7 support. The AI agent never sleeps!
Saves time
Your AI agent can reply to queries or generate new replies faster than most human counterparts.
Reduce costs
Automate away much of your support, leaving agents to handle more high value tasks.
Increase efficiency
The AI agent wastes no time looking for canned responses or checking documentation.
Customer experience
Provide answers immediately and at any time of the day using natural, context aware conversations.
Personalized
Your AI agent knows about your company and services only, ensuring accurate and informative answers.
Common questions about AI help desk
AI can be integrated into helpdesk in a number of ways. One, your AI agent can be used to give smart suggestions or generate replies to answer customers. Another common use case is conversational AI chatbots. AI chatbots can answer customer queries using natural language.
The AI bot can answer any question it has been trained on! The OneDesk AI agent can be trained on your own knowledgebase articles, saved replies, and/or previous replies made by your agents.
Older chatbots had a hard time understanding questions. But new AI bots, like OneDesk's AI help desk agent, utilize advanced technology such as Large Language Models (LLMs) to produce natural language and understand context.
Sign up for a free trial of OneDesk by clicking the 'sign up free' button. We recommend creating a few saved replies and knowledgebase articles in your OneDesk account. This content will teach your AI about your company. Then, simply enable your AI! The AI agent will be trained automatically.