Get more done with an AI-powered help desk
Increase efficiency and provide support at scale with a personalized AI help desk solution.
Save time writing replies
OneDesk is a full-featured help desk integrated with AI. Your AI harnesses the power of Large Language Models (LLMs) to:
- Suggest the most relevant canned responses
- Generate new replies based on context
Handle chat support with advanced AI
Handle chat support 24/7. Your personal AI helpdesk agent uses GPT-like natural language to answer customers. Your AI agent’s knowledge is entirely based on your own content – saved replies, webpages, knowledgebase articles, and/or previous agent replies – so answers are tailored to your business.
Instant AI answers
Provide next-level self-service options and cut back on ticket volume with OneDesk’s AI-integrated support tools – chat, knowledgebase, and ticket forms.
Get up to speed on ticket updates
Forget what that ticket was about? Need to loop in a teammate? Save time reading through ticket details and long back-and-forth conversations with AI summaries.
Explore the benefits of an AI-powered help desk
Unlock all the benefits of adding AI to your service desk workflow.
Always available
Expand to a global audience or enable 24/7 support. The AI agent never sleeps!
Saves time
Summarize tickets, generate articles and cut back on common queries.
Reduce costs
Automate away much of your support, leaving agents to handle more high value tasks.
Increase efficiency
The AI agent wastes no time looking for canned responses or checking documentation.
Customer experience
Provide answers immediately and at any time of the day using natural, context aware conversations.
Personalized
Your AI agent knows about your company and services only, ensuring accurate and informative answers.
FAQ
An AI helpdesk is a customer support tool that incorporates Artificial Intelligence (AI). It can help boost efficiency by drafting responses or articles for agents and by answering customer queries without human intervention.
AI can be integrated into helpdesk in a number of ways. For one, an AI Copilot can be used to give smart suggestions or generate replies. Another feature is an AI Agent, which can answer customer queries using natural language without the need for human intervention.
The AI bot can answer any question it has been trained on! The OneDesk AI agent can be trained on your own knowledgebase articles, saved replies, website, and/or previous replies made by your agents. The more it learns the smarter it gets.
Older chatbots had a hard time understanding questions. But new AI bots, like OneDesk's AI help desk agent, utilize advanced technology such as Large Language Models (LLMs) to produce natural language and understand context.
Sign up for a free trial of OneDesk by clicking the 'sign up free' button. We recommend creating a few saved replies and knowledgebase articles in your OneDesk account. This content will teach your AI about your company. Then, simply enable your AI! The AI agent will be trained automatically.
OneDesk has multiple built-in AI help desk features:
- AI Copilot - Assists your agents by finding saved replies or generating new replies based on context.
- Article Generation - Creates new knowledge base articles based on your tickets.
- AI Chat - AI agent that answers live chats 24/7.
- AI Summary - Summarizes long ticket details and conversation threads.
- AI Form Deflection - Answers questions before end-users can submit ticket forms.
- AI Knowledgebase - Answers search queries in your knowledge base.
Aside from AI, OneDesk provides a full-suite of help desk features for email ticketing, SLAs, reporting, and more. OneDesk's AI is fairly priced compared to many competitors. It is also easy to setup with no technical know-how needed. Because of this, OneDesk is good for SMBs looking for a richly-featured help desk with modern AI capabilities.