{"id":233088,"date":"2022-05-25T13:13:18","date_gmt":"2022-05-25T13:13:18","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-getting-start-auto-routing\/"},"modified":"2022-05-25T13:13:18","modified_gmt":"2022-05-25T13:13:18","slug":"onedesk-getting-start-auto-routing","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/hr\/videos\/onedesk-getting-start-auto-routing\/","title":{"rendered":"OneDesk &#8211; Po\u010detak rada: automatsko usmjeravanje"},"content":{"rendered":"<h2>Prijepis:<\/h2>\n<p>OneDesk vam omogu\u0107uje stvaranje pravila automatskog usmjeravanja kako biste u\u0161tedjeli vrijeme. Koristite automatsko usmjeravanje da biste svoje karte i zadatke dostavili pravom \u010dlanu tima ili u pravi projekt. Mo\u017eete postaviti automatsko usmjeravanje na temelju okida\u010da kao \u0161to su promjene statusa \u017eivotnog ciklusa, stvaranje ulaznice ili zadatka i jo\u0161 mnogo toga.<\/p>\n<p>Kreirajmo automatizaciju tijeka rada s automatskim usmjeravanjem za ulaznice. Prvo kliknite na ikonu Vi\u0161e aplikacija, a zatim ikonu Administracija. Ovdje odaberite Ulaznice i pomaknite se prema dolje do Automatizacija tijeka rada. Kliknite Kreiraj automatizaciju tijeka rada. U sko\u010dnom prozoru sada mo\u017eemo odabrati na \u0161to primijeniti automatizaciju tijeka rada. Odabrat \u0107emo &#8220;bilo koju vrstu karte&#8221; s prvog padaju\u0107eg izbornika. Za na\u0161 okida\u010d, koji odre\u0111uje \u0161to pokre\u0107e automatizaciju, odabrat \u0107emo &#8220;stavka je stvorena&#8221;. Zatim kliknite &#8220;radnje su poduzete&#8221; da biste dodali radnju koja se doga\u0111a kada se dogodi okida\u010d. Na padaju\u0107em izborniku odaberite &#8216;dodijeli po krugu&#8217; i odaberite tim iz kojeg \u0107e se dodijeljeni birati po krugu. Kliknite na Spremi i va\u0161a \u0107e automatizacija odmah biti aktivna.<\/p>\n<p>Tako\u0111er mo\u017eete usmjeriti karte na temelju organizacije korisnika iz koje potje\u010du. Najlak\u0161i na\u010din za to je iz organizacije kupaca. Kliknite na ikonu Vi\u0161e aplikacija, a zatim na ikonu Kupci. Dvaput kliknite na naziv organizacije da biste otvorili plo\u010du s detaljima. Ovdje su filteri i radnje ve\u0107 postavljeni za vas, samo trebate dodati neke radnje.<\/p>\n<p>Na primjer: Kad god McDonaldsova organizacija korisnika kreira kartu, ona se stavlja u njihov vlastiti projekt &#8216;dolaznih ulaznica iz McDonaldsa&#8217; i dodjeljuje se njihovoj to\u010dki kontakta.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Prijepis: OneDesk vam omogu\u0107uje stvaranje pravila automatskog usmjeravanja kako biste u\u0161tedjeli vrijeme. Koristite automatsko usmjeravanje da biste svoje karte i zadatke dostavili pravom \u010dlanu tima ili u pravi projekt. Mo\u017eete postaviti automatsko usmjeravanje na temelju okida\u010da kao \u0161to su promjene statusa \u017eivotnog ciklusa, stvaranje ulaznice ili zadatka i jo\u0161 mnogo toga. Kreirajmo automatizaciju tijeka rada [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[10150,10155,9774],"aiovg_tags":[],"class_list":["post-233088","aiovg_videos","type-aiovg_videos","status-publish","hentry","aiovg_categories-01-helpdesk-hr","aiovg_categories-02-upravljanje-projektima","aiovg_categories-onedesk-getting-started-automations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Automatsko usmjeravanje | Po\u010detak rada | OneDesk Helpdesk i upravljanje projektima<\/title>\n<meta name=\"description\" content=\"OneDesk vam omogu\u0107uje stvaranje pravila automatskog usmjeravanja kako biste u\u0161tedjeli vrijeme. 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