{"id":233406,"date":"2022-06-07T17:50:35","date_gmt":"2022-06-07T17:50:35","guid":{"rendered":"https:\/\/onedesk.com\/videos\/webinar-pocetak\/"},"modified":"2025-11-17T15:11:22","modified_gmt":"2025-11-17T15:11:22","slug":"webinar-pocetak","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/hr\/videos\/webinar-pocetak\/","title":{"rendered":"Potpuni pregled demo"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Dobrodo\u0161li u demonstraciju upravljanja radom u OneDesku.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">OneDesk nudi tri razli\u010dita proizvoda &#8211; Help Desk, Project Management i Work Management. Danas \u0107emo se usredoto\u010diti na Work Management Product, koji uklju\u010duje sve zna\u010dajke kombinirane u jedan besprijekoran alat.   <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Upravljanje poslom s OneDeskom poma\u017ee tvrtkama da upravljaju cijelim \u017eivotnim ciklusom klijenta &#8211; od prvog zahtjeva, preko izvr\u0161enja projekta, kontinuirane podr\u0161ke i naplate &#8211; sve na jednoj platformi.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">S OneDeskom mo\u017eete centralizirati sav rad i komunikaciju s klijentima, pojednostaviti procese i osigurati da va\u0161 tim ostane produktivan i organiziran \u2014 a istovremeno svojim klijentima pru\u017eiti profesionalno i dosljedno iskustvo.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">OneDesk radi u oblaku ili lokalno, dovoljno je fleksibilan da odgovara va\u0161im poslovnim potrebama.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Krenimo s glavnom OneDesk aplikacijom &#8211; ovdje va\u0161 tim svakodnevno radi na upravljanju zahtjevima klijenata, projektima, zadacima i naplatom.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Na vrhu \u0107ete prona\u0107i glavnu alatnu traku na kojoj mo\u017eete:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Izradite nove zahtjeve klijenata, zadatke, projekte ili fakture.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pristupite skupnim radnjama i uvozima kako biste u\u0161tedjeli vrijeme.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pretra\u017eite cijeli radni prostor pomo\u0107u globalnog alata za pretra\u017eivanje.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pristupite vodi\u010dima i tutorijalima u izborniku Po\u010detak.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Upravljajte svojim OneDesk proizvodima ili dodajte nove aplikacije.<\/span><span style=\"font-weight: 400;\">\n<p><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Na lijevoj strani vidjet \u0107ete bo\u010dnu traku korisni\u010dke aplikacije. Aplikacije odre\u0111uju \u0161to vidite i \u010dime upravljate u svom radnom prostoru. Na primjer, prikaz Nadzorne plo\u010de daje vam pregled va\u0161eg rada i rada va\u0161eg tima, dok je aplikacija Karte mjesto gdje \u0107ete detaljno pregledavati karte i raditi na njima.  <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Kasnije \u0107emo detaljnije istra\u017eiti ove aplikacije.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Osim glavne aplikacije koju va\u0161i agenti koriste, OneDesk nudi vi\u0161e kanala za kupce ili krajnje korisnike za slanje zahtjeva, pristup opcijama samoposlu\u017eivanja i pra\u0107enje napretka.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ovi alati &#8211; nazvani aplikacije usmjerene na korisnike &#8211; olak\u0161avaju korisnicima kontaktiranje va\u0161eg tima za podr\u0161ku. Mo\u017eete ih jednostavno dodati na svoju web stranicu kao widget, putem isje\u010dka koda ili integracije. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pogledajmo pregled razli\u010ditih korisni\u010dkih aplikacija:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Messenger omogu\u0107uje chat u\u017eivo izme\u0111u va\u0161ih kupaca i agenata, omogu\u0107uju\u0107i vam trenutni odgovor i organiziranost razgovora.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">  Ugra\u0111eni AI Chat Bot poma\u017ee u razgovorima s klijentima i obradi zahtjeva.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">  Bot je obu\u010den na \u010dlancima va\u0161e baze znanja, web stranicama, spremljenim odgovorima i prethodnim razgovorima &#8211; osiguravaju\u0107i da koristi samo sadr\u017eaj va\u0161e tvrtke.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">  Ako bot ne mo\u017ee prona\u0107i odgovor, va\u0161 tim dobiva obavijest da preuzme kontrolu ili nastavi.<\/span><span style=\"font-weight: 400;\"><\/p>\n<p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Portal za ulaznice omogu\u0107uje korisnicima prijavu, pregled povijesti svojih ulaznica, provjeru napretka i izravnu komunikaciju s va\u0161im timom.<\/span><span style=\"font-weight: 400;\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Web obrazac omogu\u0107uje svima da jednostavno podnesu novi zahtjev ili prijave problem izravno s va\u0161e web stranice. Mo\u017eete navesti obavezna polja kako biste osigurali prikupljanje svih potrebnih informacija. <\/span><span style=\"font-weight: 400;\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Baza znanja slu\u017ei kao centar za samouslu\u017eivanje gdje korisnici mogu prona\u0107i odgovore na \u010desta pitanja, smanjuju\u0107i broj ponovljenih zahtjeva.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">  S integracijom umjetne inteligencije, kupci mogu postavljati pitanja i dobivati \u200b\u200bto\u010dne sa\u017eetke &#8211; opet, sve isklju\u010divo na temelju sadr\u017eaja va\u0161e tvrtke.<\/span><span style=\"font-weight: 400;\"><\/p>\n<p><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Sve ove aplikacije mogu se prilagoditi i brendirati kako bi odgovarale izgledu i dojmu va\u0161e organizacije, pru\u017eaju\u0107i besprijekorno korisni\u010dko iskustvo.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Natrag na glavnu aplikaciju.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Posao \u010desto po\u010dinje zahtjevom klijenta ili problemom s podr\u0161kom. OneDesk olak\u0161ava prikupljanje tih zahtjeva putem vi\u0161e kanala &#8211; e-po\u0161te, chata u\u017eivo, web obrazaca, telefona i jo\u0161 mnogo toga. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Mo\u017eete povezati e-po\u0161tu podr\u0161ke svoje tvrtke tako da dolazne poruke automatski postanu tiketi.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">  Na primjer, kada vam korisnik po\u0161alje e-po\u0161tu na va\u0161u adresu za podr\u0161ku, OneDesk odmah kreira zahtjev &#8211; bilje\u017ee\u0107i predmet, poruku, privitke i podatke o po\u0161iljatelju.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">  Ako korisnik ve\u0107 ne postoji u va\u0161em sustavu, OneDesk automatski stvara profil za njega.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Glasovnom podr\u0161kom mo\u017eete upravljati i izravno iz OneDeska \u2013 kupiti novi broj ili usmjeriti postoje\u0107i telefonski broj u sustav.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">  Mo\u017eete odgovarati na dolazne pozive, pohranjivati \u200b\u200bsnimke i povezivati \u200b\u200bpozive s novim ili postoje\u0107im ulaznicama.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Osim telefona i e-po\u0161te, ulaznice mo\u017eete kreirati ru\u010dno unutar aplikacije ili dopustiti kupcima da ih po\u0161alju putem va\u0161eg web obrasca ili chata u\u017eivo.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">  Bez obzira na to kako vas kupac kontaktira, svaka interakcija se bilje\u017ei, prati i upravlja na jednom mjestu.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Otvorite kartu iz mre\u017ee da biste vidjeli njezine detalje.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">  Svaka prijava uklju\u010duje potpunu povijest razgovora, zajedno s tim od koga je, o \u010demu se radi i u kojoj se fazi nalazi.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Odavde va\u0161 tim za podr\u0161ku mo\u017ee izravno odgovoriti korisniku i pratiti napredak od po\u010detka do rje\u0161enja.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">  Svi odgovori korisnika &#8211; bilo putem e-po\u0161te, chata ili portala &#8211; automatski se dodaju u istu prijavu, tako da va\u0161 tim nikada ne gubi kontekst.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Va\u0161 tim mo\u017ee brzo odgovoriti pomo\u0107u Spremljenih odgovora i jednostavno povezati \u010dlanke ili web obrasce kako bi pru\u017eio vi\u0161e informacija.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">  Ovaj tijek rada mo\u017eete dodatno pojednostaviti kori\u0161tenjem AI Assistanta za automatsko preporu\u010divanje ili generiranje odgovora.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dok \u0161aljete odgovore, automatizacija a\u017eurira status zahtjeva tako da uvijek znate gdje se nalazi.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">  Kada se zahtjev rije\u0161i, zahtjev se mo\u017ee zatvoriti &#8211; a ako korisnik ponovno odgovori, automatski se ponovno otvara, osiguravaju\u0107i da ni\u0161ta nije propu\u0161teno.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Automatizacija tako\u0111er mo\u017ee dodijeliti tikete pravim agentima ili timovima, slati e-poruke s potvrdom, primjenjivati \u200b\u200boznake i a\u017eurirati statuse.<\/span><span style=\"font-weight: 400;\"><\/p>\n<p><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tako\u0111er mo\u017eete stvoriti interne razgovore na zahtjevu za rasprave samo za agente.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">  Interne poruke ostaju privatne za va\u0161 tim, \u0161to omogu\u0107uje suradnju iza kulisa bez zbunjivanja korisnika.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">  Mo\u017eete ozna\u010diti suigra\u010de pomo\u0107u spominjanja &#8220;at&#8221; ili povezati druge stavke pomo\u0107u simbola hash.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Va\u0161 tim tako\u0111er mo\u017ee pratiti vrijeme na tiketima &#8211; pokrenuti mjera\u010d vremena tijekom rada ili ru\u010dno evidentirati vrijeme putem evidencije radnog vremena.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">  Evidencija radnog vremena mo\u017ee pomo\u0107i u pra\u0107enju produktivnosti, mjerenju radnog optere\u0107enja ili naplati klijentima.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Unutar aplikacije Tickets, tiketi se mogu kategorizirati prema vrsti, prioritetu ili izvoru te organizirati u mape i prikaze koji odgovaraju va\u0161em tijeku rada.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">  Mo\u017eete stvoriti filtrirane prikaze za otvorene tikete, zahtjeve koji su dospjeli, odgovore na \u010dekanju ili tikete odre\u0111enog korisnika.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">  Svaki prikaz je potpuno prilagodljiv, \u0161to omogu\u0107uje svakom agentu ili menad\u017eeru da vidi \u0161to mu je najva\u017enije.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Pogledajmo kako se izra\u0111uju projekti.  <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Projekti vam omogu\u0107uju grupiranje povezanih zadataka, upravljanje klju\u010dnim doga\u0111ajima i pra\u0107enje ukupnog napretka.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Za izradu novog projekta idite na gumb Dodaj i odaberite Projekt. Nove projekte mo\u017eete jednostavno pokrenuti izradom novog iz predlo\u017eaka. Izrada iz predlo\u017eaka omogu\u0107uje vam kopiranje detalja, zadataka i dodjela kako biste jednostavno stvorili nove sli\u010dne projekte.    <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Za sada stvorimo projekt od nule. Unesite detalje projekta kao \u0161to su naziv i opis te dodajte relevantne \u010dlanove tima.   <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nakon \u0161to se stvori novi prazan projekt, ispunite ga zadacima. Zadaci su temelj va\u0161ih projekata. Dodajte sve detalje potrebne za dovr\u0161etak zadatka. Dodajte osobu kojoj \u0107e zadatak biti dodijeljen, odredite prioritet zadatka i dodajte ga svom projektu.     <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Zatim idemo na aplikaciju Projekti.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">U aplikaciji za projekte mo\u017eete vidjeti sve svoje projekte, organizirati ih u portfelje te pratiti status i napredak. Da biste vidjeli detalje odre\u0111enog projekta, samo kliknite da biste ga otvorili iz mre\u017ee.   <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ovdje mo\u017eete dodatno pratiti i definirati vremenske okvire i detalje projekta, uklju\u010duju\u0107i sve poveznice ili priloge. Slati poruke suigra\u010dima o projektu. Dodijeliti timove odre\u0111enim projektima. Pratiti planirane sate, pra\u0107ene sate i aktivnosti projekta.   <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pogledajmo pobli\u017ee aplikaciju<\/span> <b>Zadaci<\/b> <span style=\"font-weight: 400;\">. Ovo je glavno mjesto gdje mo\u017eete planirati rad i detaljno pratiti napredak. Kliknite zadatak da biste ga otvorili iz mre\u017ee. Ovdje mo\u017eete postaviti planirane rokove, a\u017eurirati prioritete, dodati detalje ili prilo\u017eiti datoteke. Komunicirajte sa svojim timom putem poruka u stvarnom vremenu.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Va\u0161 tim tako\u0111er mo\u017ee pratiti vrijeme na tiketima &#8211; pokrenuti mjera\u010d vremena tijekom rada ili ru\u010dno evidentirati vrijeme putem evidencije radnog vremena. Evidencija radnog vremena mo\u017ee pomo\u0107i u pra\u0107enju produktivnosti, mjerenju radnog optere\u0107enja ili naplati klijentima. Dodajte bilje\u0161ke u evidenciju radnog vremena i pratite trenutni status zadatka dok radite.    <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">OneDesk-ove automatizacije tako\u0111er mogu prilagoditi va\u0161 tijek rada ili smanjiti ru\u010dni rad.  <\/span><span style=\"font-weight: 400;\"><\/p>\n<p><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Aplikacija Tasks poma\u017ee timovima da ostanu organizirani, u\u010dinkovito sura\u0111uju i osiguraju da ni\u0161ta ne promakne. Zadatke mo\u017eete pregledavati kao popise, Kanban plo\u010de, Kalendar, Radno optere\u0107enje ili Ganttove dijagrame, tako da mo\u017eete raditi na na\u010din koji vam najbolje odgovara. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Iz Ganttovog dijagrama mo\u017eete planirati zadatke i stvarati ovisnosti. U Kanban prikazu mo\u017eete vidjeti status svakog zadatka i interaktivno a\u017eurirati statuse. Mo\u017eete stvarati i spremati filtrirane ili grupirane prikaze za dospjele zadatke, dodijeljene zadatke, zadatke u tijeku i jo\u0161 mnogo toga.    <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Svaki prikaz je potpuno prilagodljiv, \u0161to omogu\u0107uje svakom agentu ili menad\u017eeru da vidi \u0161to mu je najva\u017enije.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">OneDesk tako\u0111er uklju\u010duje aplikaciju Financije, koja va\u0161em timu omogu\u0107uje izra\u0111ivanje ponuda i fakturiranje vremena i projekata.  <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Izradite ponude za projekte s fiksnom naknadom ili unaprijed pla\u0107ene sate. Ponude mo\u017eete brzo izraditi pomo\u0107u predlo\u017eaka projekata ili izraditi novu od nule. Nakon \u0161to je ponuda prihva\u0107ena, mo\u017eete je izravno pretvoriti u fakturu. Tako\u0111er mo\u017eete izraditi fakture za naplativo vrijeme zabilje\u017eeno u zadacima ili tiketima u klijentskim projektima. Pove\u017eite fakture izravno s klijentskim projektima za potpunu transparentnost.    <\/span><span style=\"font-weight: 400;\">\n<p><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Vratimo se korak unatrag i pogledajmo cijeli \u017eivotni ciklus klijenta u OneDesku.<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Klijent se javlja putem e-po\u0161te, chata ili web obrasca. OneDesk bilje\u017ei probleme ili zahtjeve za podr\u0161ku kao zahtjev. Zahtjev za novi projekt ili uslugu? Ponudu mo\u017eete dati izravno u OneDesku.     <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zahtjevi se mogu pretvoriti u zadatke ili ostati dio projekta. Jednostavno stvarajte nove projekte pomo\u0107u predlo\u017eaka. Va\u0161 tim planira rad pomo\u0107u Ganttovih dijagrama, Kanban plo\u010da ili popisa. Pratite vrijeme dok radite na zadacima ili zahtjevima. Zadaci se dodjeljuju, rokovi se prate, a napredak se prati u stvarnom vremenu.    <\/span><span style=\"font-weight: 400;\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Nakon ili tijekom isporuke projekta, teku\u0107a podr\u0161ka klijentima upravlja se pomo\u0107u istog sustava. Tiketi prate sve naknadne radove, probleme ili zahtjeve za odr\u017eavanje. Utro\u0161eno vrijeme ili usluge s fiksnom naknadom fakturiraju se izravno putem OneDeska, \u0161to osigurava to\u010dnu i pravovremenu naplatu. Ako ste imali ponudu, sada je mo\u017eete izravno pretvoriti u fakturu.   <\/span><span style=\"font-weight: 400;\">\n<p><\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Spajanjem svih ovih elemenata, OneDesk tvrtkama za profesionalne usluge daje potpunu vidljivost i kontrolu nad svakom interakcijom s klijentom, svakim projektom i svakom fakturom.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Zatim pogledajmo neke od ostalih klju\u010dnih aplikacija u OneDesku.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Aplikacija Messenger sredi\u0161nje je mjesto za sve razgovore &#8211; uklju\u010duju\u0107i chatove u\u017eivo, e-po\u0161tu, poruke na portalu i interne timske rasprave.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">  Mo\u017eete vidjeti bilo koju kartu ili zadatak povezan s razgovorom i izravno se kretati do njegovih detalja.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Aplikacija<\/span> <b>Analytics<\/b> <span style=\"font-weight: 400;\">vam daje uvid u timsku u\u010dinkovitost i rezultate projekta.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Pregledajte grafikone i dijagrame kako biste vidjeli klju\u010dne pokazatelje uspje\u0161nosti, kao i identificirali trendove i potencijalna uska grla.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Generirajte prilago\u0111ena izvje\u0161\u0107a o svojim ulaznicama, zadacima, evidencijama radnog vremena i projektima. Izvje\u0161\u0107a mo\u017eete slati putem e-po\u0161te prema rasporedu kako biste automatski obavje\u0161tavali svoj tim ili menad\u017eere.   <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Administratorsko podru\u010dje OneDeska daje vam potpunu kontrolu nad na\u010dinom rada va\u0161eg Upravljanja radom. Ovdje mo\u017eete konfigurirati postavke svoje tvrtke kao \u0161to su radno vrijeme, jezik i boje teme. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tako\u0111er mo\u017eete prilagoditi cijeli tijek upravljanja poslom:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Izradite vi\u0161e vrsta zadataka, zahtjeva ili projekata s jedinstvenim statusima i tijekovima rada.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Izradite prilago\u0111ena polja za bilje\u017eenje detalja specifi\u010dnih za va\u0161u tvrtku ili projekte.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integrirajte se s postoje\u0107im alatima pomo\u0107u ugra\u0111enih integracija, Zapiera ili OneDesk API-ja.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Postavite automatizacije za automatsko dodjeljivanje zadataka na temelju projekta ili prioriteta, a\u017eurirajte statuse kada posao napreduje ili \u0161aljite podsjetnike kako biste pratili rokove.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Brendirajte svoje aplikacije usmjerene na korisnike &#8211; Messenger, Portal i Webforms &#8211; svojim logotipom, bojama i tekstom.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Pomo\u0107u OneDesk Work Managementa, tvrtke za profesionalne usluge mogu:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Prikupljajte zahtjeve klijenata putem vi\u0161e kanala.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">U\u010dinkovito planirajte i izvr\u0161avajte projekte koriste\u0107i zadatke, prekretnice i Ganttove dijagrame.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pru\u017eite kontinuiranu podr\u0161ku klijentima bez problema.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pratite vrijeme i upravljajte naplatom za projekte s fiksnom i satno naknadom.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Steknite uvid u performanse i pobolj\u0161ajte poslovanje pomo\u0107u analitike.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Hvala \u0161to ste pogledali ovu demonstraciju upravljanja radom u OneDesku.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Za vi\u0161e informacija ili po\u010detak besplatnog probnog razdoblja posjetite onedesk.com.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dobrodo\u0161li u demonstraciju upravljanja radom u OneDesku. OneDesk nudi tri razli\u010dita proizvoda &#8211; Help Desk, Project Management i Work Management. Danas \u0107emo se usredoto\u010diti na Work Management Product, koji uklju\u010duje sve zna\u010dajke kombinirane u jedan besprijekoran alat. Upravljanje poslom s OneDeskom poma\u017ee tvrtkama da upravljaju cijelim \u017eivotnim ciklusom klijenta &#8211; od prvog zahtjeva, preko izvr\u0161enja [&hellip;]<\/p>\n","protected":false},"author":30,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[10150,10186],"aiovg_tags":[],"class_list":["post-233406","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-01-helpdesk-hr","aiovg_categories-13-webinari"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Potpuni pregled Demo | Video vodi\u010d | OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk kombinira upravljanje projektima i help desk. 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